TECHNICAL SKILLS

OS & Enterprise Apps: Windows 2000/2003, Linux/Unix, AIX, SAP (SAP 4.6C, ECC 6.0, Netweaver 7.0, 7.3, 7.4 CRM, XI, BW, EWM, Solution Manger 7.1, 7.2, J2EE Portal) Oracle, AS400, DB2, SQL Plus, Siebel, Remedy, Business Objects, ServiceNow.

Desktop Technologies: Windows 2000/2003, XP, Microsoft Word/Excel/ Access/Power Point/IE/Firefox/Chrome, Printers

PROFESSIONAL EXPERIENCE

Confidential

SAP Basis Consultant

Responsibilities:

• Primary Basis consultant supporting 20+ SAP systems
• Provide Global support for various clients
• Responsible for the administration of the SAP systems including installations, upgrades, security, sizing, and connectivity.
• Responsible for the maintenance of the SAP systems including proactive monitoring, performance tuning, kernel, solution tools and SPAM/SAINT patching.
• Apply Support Packs, Enhancement Packs
• SAP Security - User administration
• Performed homogeneous system copies for ABAP, Java and Dual Stack Systems
• Third party application support (BSI, Vertex, Avatax, Adobe)
• Maintains roles and user access for SAP systems
• Troubleshoot system problems, ALE/RFC, IDOC, update processing, system communications, tRFC/qRFC processing, XI message processing, and ABAP dump/DEV trace analysis
• Mentor junior SAP Basis Admins

Confidential

SAP Basis Administrator

Responsibilities:

• Support responsibilities included but not limited to:
• 24x7 operational support for 60+ SAP customers DEV, QA and PROD systems
• Imported Transport requests via STMS and scripting
• Closed over 100 support related tickets per week
• Monitored Siebel Tickets and incoming calls assigned to the SAP Basis team
• Assisted in creating and testing standard operating procedures (SOP)
• Provided System and Tablespace monitoring
• Printer problems
• SAP down, DB down and slow response issue
• Maintenance responsibilities including but not limited to:
• Changing SAP profile parameters
• Oracle: Applying database patches
• Applying ABAP Support Packages
• Security: Resetting Passwords
• Oracle parameter changes
• DB2 Parameter Setting and Updates
• Oracle: Index rebuilds
• SPAM/SAINT Updates
• Updating Solutions Tools
• Taxware Updates
• Vertex Updates
• Local Client Copies
• Oracle: Online table reorganizations
• Oracle: Adjusting archive log modes
• Opening OSS Connections
• Kernel Upgrades for Unix and Windows
• Oracle: Creating and dropping tablespaces
• Validating SAP systems after a restart
• Patching saposcol (Unix)
• System Copies
• Printer configuration via SPAD and OS level configuration
• Applied SAP OSS note transport requests