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Sap Senior Release Manager Resume

Southboro, MA

SUMMARY

  • Highly motivated IT specialist well - versed in Release Management, Change Management and Problem Management. Excellent customer service skills and very customer-focused. Professional, friendly and enthusiastic people-person. Adaptive team player, detail-orientated with strong organizational skills. Document management, excellent problem-solving skills and strong collaborative skills.

TECHNICAL SKILLS

  • Windows, Microsoft Word, Excel, PowerPoint
  • HP Project and Portfolio Management eRoom
  • ServiceNOW: Logging / Research tickets, and Requests for Change
  • WebEx
  • Celoxix
  • Account Request Tool

PROFESSIONAL EXPERIENCE

Confidential, Southboro, MA

SAP Senior Release Manager

Responsibilities:

  • Managed SAP Releases for assigned applications with cross-functional teams related to the SAP environment.
  • Provided guidance on release process and ensure scope lock, testing, and UAT signoff compliance prior to release deployment.
  • Assisted PMs / Leads on Projects for SAP to ensure they are following the Release Management Process / Best Practices.
  • Held Release Retrospective meetings and follow-up for update on action items.
  • Created Release Playbook for Dry Run and Release Support Production release deployments on a monthly basis.
  • Manage InsideDell page for SAP Environment and Release Information Systems: ALL SAP (ECC, BW, GRC, NWGW, PLM, SRM, SCM, SRM-SUS) Hybris, Vendavo, SSC, MyQuotes, CRM.
  • Created yearly Refresh Schedule / Release Calendar.
  • Created / managed SAP Releases in HP PlanIT to validate Work Request.
  • Used ServiceNOW for creating Request for Change.
  • Helped maintain accuracy in ServiceNOW CMDB for SAP SoX.
  • Mentored other team members with Release Management Process
  • Drove business process optimization initiatives to improve workflow and lessons learned.
  • Led change management initiatives to improve productivity and workflow.

Confidential

Release Manager

Responsibilities:

  • Worked with Application Group Leads on following newly introduced Release Management process for: Oracle, SAP, Education Services, and Business Warehouse.
  • Scheduled meetings, coordinated downtime with DBAs / Basis and Deployment.
  • Oracle 11i/R12: Conducted checkpoint meetings with respective teams (Business Technology Group, Developers, Testers, Deployment) through-out the quarterly release / break fix release time line.
  • Education Services: Created Release Calendar, and mentored the release lead when needed.
  • ESRS - Created Release Calendar, and mentored release lead when needed.
  • EIS - Conducted checkpoint meetings with respective teams (DEV, Deployment).
  • Cross-trained and provided back-up for Release Managers when needed.

Confidential

Application Administrator

Responsibilities:

  • Deployed code programmed by the developers to Test and Production systems in preparation for the monthly release.
  • Supported Oracle 11i, Oracle 11.01, Oracle R12, PeopleSoft, Trillium, SFDC, Windchill, and other various internal systems.
  • Recycled Oracle Test systems on a daily basis to refresh code.
  • Held weekly meetings with release teams, scheduled, planned, and supported release functions during bi-weekly production releases.

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