SAP Senior Release Manager Resume Southboro, MA - Hire IT People

SUMMARY

Highly motivated IT specialist well - versed in Release Management, Change Management and Problem Management. Excellent customer service skills and very customer-focused. Professional, friendly and enthusiastic people-person. Adaptive team player, detail-orientated with strong organizational skills. Document management, excellent problem-solving skills and strong collaborative skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Southboro, MA

SAP Senior Release Manager

Responsibilities:

Managed SAP Releases for assigned applications with cross-functional teams related to the SAP environment.
Provided guidance on release process and ensure scope lock, testing, and UAT signoff compliance prior to release deployment.
Assisted PMs / Leads on Projects for SAP to ensure they are following the Release Management Process / Best Practices.
Held Release Retrospective meetings and follow-up for update on action items.
Created Release Playbook for Dry Run and Release Support Production release deployments on a monthly basis.
Manage InsideDell page for SAP Environment and Release Information Systems: ALL SAP (ECC, BW, GRC, NWGW, PLM, SRM, SCM, SRM-SUS) Hybris, Vendavo, SSC, MyQuotes, CRM.
Created yearly Refresh Schedule / Release Calendar.
Created / managed SAP Releases in HP PlanIT to validate Work Request.
Used ServiceNOW for creating Request for Change.
Helped maintain accuracy in ServiceNOW CMDB for SAP SoX.
Mentored other team members with Release Management Process
Drove business process optimization initiatives to improve workflow and lessons learned.
Led change management initiatives to improve productivity and workflow.

Confidential

Release Manager

Responsibilities:

Worked with Application Group Leads on following newly introduced Release Management process for: Oracle, SAP, Education Services, and Business Warehouse.
Scheduled meetings, coordinated downtime with DBAs / Basis and Deployment.
Oracle 11i/R12: Conducted checkpoint meetings with respective teams (Business Technology Group, Developers, Testers, Deployment) through-out the quarterly release / break fix release time line.
Education Services: Created Release Calendar, and mentored the release lead when needed.
ESRS - Created Release Calendar, and mentored release lead when needed.
EIS - Conducted checkpoint meetings with respective teams (DEV, Deployment).
Cross-trained and provided back-up for Release Managers when needed.

Confidential

Application Administrator

Responsibilities:

Deployed code programmed by the developers to Test and Production systems in preparation for the monthly release.
Supported Oracle 11i, Oracle 11.01, Oracle R12, PeopleSoft, Trillium, SFDC, Windchill, and other various internal systems.
Recycled Oracle Test systems on a daily basis to refresh code.
Held weekly meetings with release teams, scheduled, planned, and supported release functions during bi-weekly production releases.