SUMMARY

• Highly motivated IT specialist well - versed in Release Management, Change Management and Problem Management. Excellent customer service skills and very customer-focused. Professional, friendly and enthusiastic people-person. Adaptive team player, detail-orientated with strong organizational skills. Document management, excellent problem-solving skills and strong collaborative skills.

TECHNICAL SKILLS

• Windows, Microsoft Word, Excel, PowerPoint
• HP Project and Portfolio Management eRoom
• ServiceNOW: Logging / Research tickets, and Requests for Change
• WebEx
• Celoxix
• Account Request Tool

PROFESSIONAL EXPERIENCE

Confidential, Southboro, MA

SAP Senior Release Manager

Responsibilities:

• Managed SAP Releases for assigned applications with cross-functional teams related to the SAP environment.
• Provided guidance on release process and ensure scope lock, testing, and UAT signoff compliance prior to release deployment.
• Assisted PMs / Leads on Projects for SAP to ensure they are following the Release Management Process / Best Practices.
• Held Release Retrospective meetings and follow-up for update on action items.
• Created Release Playbook for Dry Run and Release Support Production release deployments on a monthly basis.
• Manage InsideDell page for SAP Environment and Release Information Systems: ALL SAP (ECC, BW, GRC, NWGW, PLM, SRM, SCM, SRM-SUS) Hybris, Vendavo, SSC, MyQuotes, CRM.
• Created yearly Refresh Schedule / Release Calendar.
• Created / managed SAP Releases in HP PlanIT to validate Work Request.
• Used ServiceNOW for creating Request for Change.
• Helped maintain accuracy in ServiceNOW CMDB for SAP SoX.
• Mentored other team members with Release Management Process
• Drove business process optimization initiatives to improve workflow and lessons learned.
• Led change management initiatives to improve productivity and workflow.

Confidential

Release Manager

Responsibilities:

• Worked with Application Group Leads on following newly introduced Release Management process for: Oracle, SAP, Education Services, and Business Warehouse.
• Scheduled meetings, coordinated downtime with DBAs / Basis and Deployment.
• Oracle 11i/R12: Conducted checkpoint meetings with respective teams (Business Technology Group, Developers, Testers, Deployment) through-out the quarterly release / break fix release time line.
• Education Services: Created Release Calendar, and mentored the release lead when needed.
• ESRS - Created Release Calendar, and mentored release lead when needed.
• EIS - Conducted checkpoint meetings with respective teams (DEV, Deployment).
• Cross-trained and provided back-up for Release Managers when needed.

Confidential

Application Administrator

Responsibilities:

• Deployed code programmed by the developers to Test and Production systems in preparation for the monthly release.
• Supported Oracle 11i, Oracle 11.01, Oracle R12, PeopleSoft, Trillium, SFDC, Windchill, and other various internal systems.
• Recycled Oracle Test systems on a daily basis to refresh code.
• Held weekly meetings with release teams, scheduled, planned, and supported release functions during bi-weekly production releases.