Global SAP Support and Process Resume Valencia, CA - Hire IT People

SUMMARY

Outstanding SAP Customer Service (CS), Order to Cash (OTC), and Sales & Distributions (SD) Module ExpertiseTechnical professional wif extensive SAP expertise managing multiple global implementation projects concurrently from requirements analysis to go - live, meeting demanding deadlines and specifications.
Recommend process improvements across multiple business line, ensuring SOX compliance, streamlining production, and reducing exceptions. Known for saving hours and costs by bringing business functions in-house.
Collaborative problem solver working wif cross-functional and globally dispersed teams in troubleshooting / resolving simple to complex issues.
Variant Configuration | Global Rollouts | User Training | Post Go-Live Support | Integration Testing | Mapping

PROFESSIONAL EXPERIENCE

Confidential, Valencia, CA

Global SAP Support and Process

Responsibilities:

Contributed to 3 business acquisitions concurrently by leading cross-functional teams across Mexico, Canada, Europe, and the US to manage a wide range of change requests for global customer service SAP system upgrade.
Met demanding go-live deadline by working around the clock through TEMPThanksgiving weekend to troubleshoot and resolve system bugs, preserving global division sales estimated at millions-of-dollars for next quarter.
Supported go-live APO implementation by identifying issues wif a sales document and working wif consultants to troubleshoot / resolve issues before deadline.
Met go-live deadline for Brazil subsidiary 200 by creating an eCATT script to capture accounts not merged in the system wifout customer service working additional hours.

Confidential, Valencia, CA

North American SAP Support

Responsibilities:

Delivered seamless SAP implementation for Mexico subsidiary on time and to specification by resolving a serious incoterm and additional delivery issues wif minimal impact to go-live schedule.
Created and coded promotions and documentation for customer sales teams, simplifying process to provide discounts and track sales.
Created eCATT scripts to assist customer service in uploading special pricing for web / EDI customers, saving up to 3 hours in customer service time.
Recommended process to ensure big dollar accounts were not deleted prior to alerting sales team, allowing the team to reach out to customers and resolve issues to secure business.

Confidential, Valencia, CA

Customer Service/SAP Super user/Analyst

Responsibilities:

Managed high volume of sales orders wifin defined targets and deadlines. Maintained pricing for multiple sales organizations and distribution channels. Created and tracked mass changes and promotional materials in systems. Worked on implementation of SAP. Contributed to department passing ISO requirements.
Recommended process to simplify annual pricing process. Consignment orders and inventory. Reagent Rentals and agreement orders. Quantity and value contracts. Creating and clearing Purchase requisitions. Processing Ariba/Web orders. Database cleanup. Mass Changes