Compliance Analyst / Clinical LCS / Billing Specialist Resume

SOFTWARE SKILLS:

SAP FICO CISCO CRM PeopleSoft Oracle SAP HCM AS400 SharePoint Dunn & Bradstreet MS Office Suite

AREAS OF EXPERTISE:

Collections Negotiation A/P & A/R

SAP Accounting Communication Time Management

Bankruptcy Credit Collections Customer Service

PROFESSIONAL EXPERIENCE:

Compliance Analyst / Clinical LCS / Billing Specialist

Confidential

Responsibilities:

Anti - Fraud Training Project for Contractors and Colleagues
Completed 100% 8 days before deadline in the legal department
Research on-line websites for Nurses Licensures expiration dates
Update in system.
Communicate with Nurses of CEUs needed to re-new Licensures
Real Estate Billing for Global Sedgwick Offices
Excel, Outlook, Microsoft Word, Con Cur, Avaya

Bankruptcy Specialist

Confidential

Responsibilities:

File Bankruptcy POCs for Chapters 7 & 13 utilizing Pacer
Auto Collections / Process payments
Request updated information for clients files
Assist Salesmen to obtain documentation for current & future clients
Face to Face meetings to resolve auto loans delinquency
Set payment schedules for past due accounts
Forward files for Judgements
Prepped and completed legal documents for court proceedings

Collections Analyst / Post Decision Analyst

Confidential

Responsibilities:

Collections Analyst
Mortgage Collections
Aging Reports: 30 days to Foreclosure
Daily Reports
Negotiations of Payments
Set Repayment Plans
FHA, FHLMC, VA, PMI, Conventional
CCM, Microsoft Outlook, Fi Serv, ORCC

Post Decision Analyst

Confidential

Responsibilities:

Daily Production Reports, Configuration status of final decision making between vendor / client.
Loan Modifications: HAMP, HAUP, Special Forbearance, GNMA, FHLMC, FNMA, SFO, HFI.
Government: SCRA, USDA, HAFA, Short Sales, DIL.
Third Party Vendors: NACA, HOPE, US Bankruptcy Trustee, Attorneys, Brokers
Full Document package with QC / Vendor / Investor Approval, process of Permanent Loan Modification begins.
Programs & Repositories daily: Excel, Outlook, Share Point, Cisco, Home Saver, CRM, LMA
LAMP, Microsoft Word, iPortal, Urban, & HRS (Stewart), AS400
Monthly QC Reports, Management Evaluations, Learning & Development given on an as needed basis.

Commercial Collector / Loan Analyst

Confidential

Responsibilities:

Collections: Commercial, Mortgage, Credit Card, Unsecured Loans, Auto
Assistant to Vice President of Loan Servicing day to day Operations
Decision Making regarding Line of Credit to be decreased / increased submit to 3rd party vendor
Face to Face meetings with Clients pertaining to requests / settlements / finality of concerns
Skip trace, post payments. Prepare files for loan extensions / Refinancing, Call Center
Interviewed 3rd party Vendors for final acceptance of services rendered.
Implemented Mortgage & Rental Assistance Program City of Memphis provided
Programs: People Soft, Oracle, Microsoft Word, Excel, AS400, Outlook

Foreclosure Preventions Specialist

Confidential

Responsibilities:

Respond in a timely manner to customers request around Modifications, Short Sales, DIL of Foreclosure and Repayment Plans. Call Center Environment
Collect documents from customers / 3rd party Vendors for Modifications potential approval
Negotiate with customers maximizing recovery on behalf of client
Determine complex loss recovery strategies within assigned portfolio
Demonstrate ability to handle escalated issues, encouraging maximum benefit to the customer
Forecast future financial stability / loss recovery structure.
Project Liaison for Underwriting / Foreclosure Department to bridge completed package
Review staff stats with productivity. Arrange staff meetings, room and time for updates
AS400, Excel, Microsoft Word, Outlook, SharePoint, LyriCal

Senior Account Resolution Consultant

Confidential

Responsibilities:

Negotiator, Factor possible Foreclosure, REO, Short Sales, DIL. Charge off loans
Skip Trace, Lexis Nexus, FDCPA daily basis, Loan Modifications, Internet Research
Conversed with Realtors, Brokers, 3rd Party Vendors, Attorney, customers to conclude settlements, Bankruptcy.
Qon Tango, Mortgage Serv, Outlook, Excel, Microsoft Word, LyriCal, Calyx Point DU/ Underwriter: Sub - prime / Conventional / Jumbo

Credit Application Analyst

Confidential

Responsibilities:

Cash Applications, Account Receivable / Payable. COD cash sales posting
Post invoices. Retrieve Dunn & Bradstreet reports regarding company status.
OTC manual posting. Communicate with Plants: Cement, Aggregate, Ready Mix, Building Materials to resolve discrepancies of price difference, refund credit / debit of customer accounts
Meet deadlines. Special Project Team Lead, Train Contract Staff, Work closely with Department Managers / Plant Operations / Project Management
SAP FICO, Microsoft Word, Excel, Outlook

Confidential

Team Lead

Responsibilities:

Collections and Bankruptcy Departments
Consumer, Credit Card Collections / Contest Campaigns

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