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Application Support Analyst Resume

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Irving, TX

SUMMARY

  • Over 9+ years of work experience in SAP with special focus on Supply Chain Management(SCM),Sales and Distribution(SD), Materials Management(MM) and Logistics Execution (LE) with in - depth noledge in business process of several industrial sectors including Telecommunications, Automotive and Industrial, Life Sciences, Chemical and Retail industries.
  • Experience in Three Full Life Cycle system implementations until Go-live and production support in versions of R/3, 4.7 and 6.0.
  • Functional Expertise in SD Concepts like Enterprise Structure, Order Management, Customer Master, Material Master, Pricing, Shipping, Billing, Credit and Debit Memo, Third Party sales and Consignment sales.
  • Expertise in configuration of Sales Documents & Order to Cash processes (Inquiry, Quotation, Sales orders, Credit Memo Requests and Contracts) Delivery and Billing Documents.
  • Experience in Configuration includes Standard Orders, Consignment Orders and 3rd party order processing, 3rd party Logistics Interface, intercompany Orders, STOs.
  • Shipping and Transportation: Expertise in configuration of Delivery Processing, Delivery Types, Packing List, Picking List, Goods Issue, Transportation processing, Routing and Route Determination, STOs, etc.Expertise in Variant Configuration with BOM and Material variant Configuration.
  • Experience in Pricing Customization in SD by defining Pricing Procedure, Condition Table’s Access Sequence, and Condition types using Condition Techniques.
  • Experience in Billing Types, Billing plan, Milestone Billing and Account Determination, Invoices, Rebates, Collective Billing, Intercompany Billing and Invoice Split.
  • Expertise in Logistics Execution (LE) functionalities like Outbound Delivery, Processing, Picking, Packing and Post Goods Issues.
  • Expertise in LE integration point of shipping, Defining Routes and Route Determination.
  • Hands on experience in integrated SAP modules like MM, FI CO, PP and CRM.
  • Worked on blueprinting of ABC project. Responsible for transforming the legacy system intoSAP systems which involves lots of interface design and user exit implementation, working with project management, risk analysis and requirement analysis.
  • Worked with Vendavo and Vistex for pricing integration and vertex for tax integration.Worked with ABAP developers for designing inbound interfaces and reports based on the requirements. Smart form Debugging and ABAP Dump analysis.
  • Good Knowledge in SAP ABAP, BDC’s and BAPI’s.
  • Generated mapping documents between SAP for EDI transactions (inbound and outbound), Partner Determination and Output Determination, Creation of Partner profiles, IDOC extensions and IDOC types, verification of outbound IDOC and of inbound IDOC, ALE, Workflow basics, Enhancement and User-Exits.
  • Worked on EDI/ALE including setting up the EDI configuration (Output Determination), Customer Distribution Model.
  • Working noledge on EDI IDOC interfaces 810/850/855/940/856/947.
  • Understanding ability of all Industry best business Practices and business requirements to effectively use the functionality of SD/LE and MM modules.
  • Ability to meet the strict deadlines, manage the team members efficiently and can easily integrate with the other teams.
  • Experience in all project stages including requirements gathering, gap analysis, business process reengineering, order management, issue resolution, configuration, Testing and User Testing.

TECHNICAL SKILLS

SAP Products: SAP R/3, 4.7, ECC 6.0

Functional area: SAP SCM/SD/LE/IM/WM

Data Migration Tools: LSMW, E-Catt, BDC

Cross Application: ALE, EDI and IDOC’s

Software: Microsoft SQL server, HTML, C, C++, JAVA.

Operating Systems: Windows (2000, 7, 8.1, 10), Linux, and Mac OS X.

PROFESSIONAL EXPERIENCE

Application Support Analyst

Confidential - Irving, TX

Responsibilities:

  • Handle Production Support issues for Supply Chain Systems including SAP ECC software issues by cross functional integration with SCM IM, MM, WM and LE modules.
  • Work in SAP Software ECC production environment on Serialization, table lookup and actively monitoring deliveries and goods movement.
  • Work on Inventory management parameters for goods movements like Goods Receipts, Goods Issues, and Transfer Posting, and Goods Receipt for Blocked Stock and Return Delivery in SAP ECC Software application.
  • Work on configuration and customization of building new Plants, Storage locations, Truck SLOC’s and other related Plant Maintenance (PM) defects.
  • Configured Shipping points and Shipping point determination as per the Storage locations and Plants.
  • Worked extensively on IDOC (Inbound, Outbound, mapping with third-party logistics service providers, message types, IDOC monitoring, posting)/ ALE (distribution model maintenance, logical system, ports, partner profiles).
  • Configured SAP R/3 EDI components including output tables, partner profiles for both Inbound and Outbound Transactions and Message Control.
  • Configured the partner profile linked with IDOC type ORDERS03 and Message type ORDERS Testing of Inbound and Outbound process while dispatching IDOC’s from one system to other system for ALE.
  • Involved in developing a new outbound function Z IDOC OUTPUT ZSHPMNT for the ZSHPMNT IDOC to incorporate the business logic for multiple Manifesto Shipments.
  • Handled alot of Priority 1(L1) Issues (Coordinating with different Functional and Technical modules) and analyzed many complex issues.
  • Involved in alot of unit and integrating testing in solving L2 Issues during weekly, minor and major releases.
  • Always maintained minimum backlog of tickets and defects for the team by providing continuous support for the clients.
  • Worked with the end users for testing the Functionality and guiding them the functionality through the test scripts.
  • Experience on Change Management process involving Test plan, Change Plan, Test Scripts, Unit Testing, Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Worked extensively on LSMW tool, build E-Catt Scripts and HP ALM QC for data migration and End to End Testing.

SAP SD LE Consultant

Confidential - Boise, ID

Responsibilities:

  • Involved in End-to-End Full Life-Cycle implementation-OTC.
  • Worked with the core team members to understand and identify the Business Process flows. And also Conducted workshops, Gathered Requirements and documented them.
  • Worked according to ASAP implementation methodology, which includes Project Preparation, Blueprint design, Configuration, Testing, Go-Live and Support.
  • Identified different SD; LE processes for customer; documented them as SID (System Information Document) because application noledge was not centralized and documented but lying in the expertise of few key individuals.
  • Integration ofSDwithLEinvolving the configuration of the Shipping and Transportation functionality as per the Clients business requirements.
  • Configured Routes and Route Determination by making individual considerations to the business needs and accordingly making the usage of the Weight factor.
  • Conducted workshops to share the GAP Analysis with the client and provided solutions to the GAP’s identified, and took their Sign Offs on the same
  • Configured Resource related Billing by working closely with the business process owners.
  • Designed Pricing procedure, Pricing groups and Material Groups for the customers.
  • Created Pricing Procedures with various Discounts, Surcharges, and Rebates using Condition Tables, Condition Types, and Access Sequence and Pricing procedure Determination.
  • Configured Condition Exclusion for particular customer groups to get best price. Pricing also included Material Price, Price List, Customer Specific Prices, Customer and Material Discounts.
  • Designed Credit Management and Billing and provided support to FICO.
  • Provided Functional specifications for enhanced SD Credit Memo calculations and Rebates.
  • Complete noledge on Configuration of various Sales Orders.
  • Tested and configured changes in Sales/Services Order Management, Billing/Quotations.
  • Performed complete E2E Integration testing for the customers from Sales Orders to invoices and configured the Output listed as SAP EDI will transmit for 810/880, 855, 940, 943.
  • Created test scripts for Testing, involved in Unit, Integration and Regression Testing for various Order-to-Cash Transactions.
  • Worked with SD integration issues of ABAP User Exit USEREXIT PRICING PREPARE TKOMK when client needs to change the customer minimum order surcharge.
  • Continuous cross-functional noledge transfer to the team to make sure the entire team is technically & functionally well equipped.
  • Shared SAP best practices and recommend client to adopt best practices.

SAP SD Consultant

Confidential -Chester brook, PA

Responsibilities:

  • Configured entire Order to Cash (OTC) process including Sales Order Types, Item Category and Schedule Line Category Determination.
  • Configured Sales Documents Types, Standard Order, Returns Order, Credit Memo and Debit Memo as per the customer’s specific requirement
  • Worked on Taxation related to Germany and France such as Maintain Tax indicators for Customers, Assign Account Keys for Tax condition types, and Maintain VAT Registration number to Customers.
  • Configured and Customized Billing documents and Billing methods and rules.
  • Worked on Rebates including Rebate Agreement Type, Condition Type Group, Condition Types, Access Sequence, Condition Tables, Account Determination, and Condition Records.
  • Assigned customization of requirements class and requirements type to support the various production order types
  • Customized IMG settings for various OTC - sales documents: sales orders, new pricing procedures inbound/outbound deliveries, billing, invoices, STO, return processes.
  • Worked on setting up standard EDI functionality and resolved issues with EDI IDOC Processing.
  • Expertise in testing applications using Quality Center, Test Director, QTP and Load Runner.
  • Actively involved in understanding the requirements, developing and executing test cases.
  • Actively involved in make resolve the reported bugs within timelines by coordinating/interacting closely with development team.
  • Worked extensively on Rebate processing, Retroactive billing and settlement.
  • Worked on setting up standard EDI functionality and resolved issues with EDI IDOC Processing through XI/PI interfaces using IDOCS Integration with Project systems.
  • Identifying and mapping of legacy systems for data conversion to SAP R/3 using LSMW.
  • Configured Fallouts in partner profile and maintained workflow Process.
  • Design functional specification for USER Exits, BADI's, and BAPI’s enhancement for Delivery.
  • Worked as Lead for Data migration LSMW for Master Data’s (Material Master, Customer Master) and used BDC to upload Transactional Data.
  • Worked on RICEFW based on the requirements provided by the client team and end users
  • Prepared the end-to-end test scripts for all test scenarios, and executing the scripts by recording the test results.

SAP SD LE Consultant

Confidential -VA

Responsibilities:

  • Actively participated in various business meetings to analyze and document the Business Requirements for the Client.
  • Customized Enterprise Structure by creating and defining the Company code, Sales Organization, Distribution channel, Division and Business areas and assigned rules for Business Area Determination.
  • Configured the Customer Master Data and defined Account Groups for Customers, Partner Functions and Partner Determination procedure for Customer master.
  • Defined Material Determination, Item proposal and Number Ranges.
  • Configured Routes and Route Determination by making individual considerations to the business needs and accordingly making the usage of the Weight factor.
  • Sales: Defined and Assigned Sales Documents Types, Item Categories and Schedule lines. Configured and assigned number ranges Delivery Types and Billing Types.
  • Rebate processing for discounts, billing and posting to FI.
  • Worked on Delivery document types and Billing, Availability Check, Transfer of Requirements, Copy Control, Output Determination.
  • Created Shipping, Packing and Transportation processes.
  • Involved in the creation of Purchase Orders, Third-Party order processing and Consignment stock processing.
  • Created Delivery, Pick, Pack and PGI and process Delivery due lists.
  • Worked with Route Schedules and Route Determination.
  • Integration of Sales and Distribution with MM and FI.
  • Worked on Processing Sales Order and BOM in Variant Configuration.
  • Documented the entire configuration done and involved in the end user training and KT sessions and Production Support.
  • Tested and developed test scripts for user testing and configuration.
  • Worked with ABAP team in identifying and solving the issues related to business including writing the functional specifications and debugging of programs.
  • Created some basic technical elements like data elements, data types etc.
  • Worked on system modification (User Exits) for Return order process to meet the business requirements.
  • Delivered Extensive and strong Production Support.

SAP SD Consultant

Confidential - Irvine, CA

Responsibilities:

  • Configured entire Order to Cash (OTC) process including Sales Order Types, Item Category and Schedule Line Category Determination.
  • Configured Sales Documents Types, Standard Order, Returns Order, Credit Memo and Debit Memo as per the customer’s specific requirement
  • Worked on Taxation related to Germany and France such as Maintain Tax indicators for Customers, Assign Account Keys for Tax condition types, and Maintain VAT Registration number to Customers.
  • Configured and Customized Billing documents and Billing methods and rules.
  • Worked on Rebates including Rebate Agreement Type, Condition Type Group, Condition Types, Access Sequence, Condition Tables, Account Determination, and Condition Records.
  • Assigned customization of requirements class and requirements type to support the various production order types
  • Customized IMG settings for various OTC - sales documents: sales orders, new pricing procedures inbound/outbound deliveries, billing, invoices, STO, return processes.
  • Worked on setting up standard EDI functionality and resolved issues with EDI IDOC Processing.
  • Expertise in testing applications using Quality Center, Test Director, QTP and Load Runner.
  • Actively involved in understanding the requirements, developing and executing test cases.
  • Actively involved in make resolve the reported bugs within timelines by coordinating/interacting closely with development team.
  • Worked extensively on Rebate processing, Retroactive billing and settlement.
  • Worked on setting up standard EDI functionality and resolved issues with EDI IDOC Processing through XI/PI interfaces using IDOCS Integration with Project systems.
  • Identifying and mapping of legacy systems for data conversion to SAP R/3 using LSMW.
  • Configured Fallouts in partner profile and maintained workflow Process.
  • Design functional specification for USER Exits, BADI's, and BAPI’s enhancement for Delivery.
  • Worked as Lead for Data migration LSMW for Master Data’s (Material Master, Customer Master) and used BDC to upload Transactional Data.
  • Worked on RICEFW based on the requirements provided by the client team and end users
  • Prepared the end-to-end test scripts for all test scenarios, and executing the scripts by recording the test results.

SAP SD LE Consultant

Confidential

Responsibilities:

  • Configured the Customer Master Data, Material Master Data, Sales Area and Customer Hierarchy on Upgrade Project from SAP 4.7 to ECC 6.0.
  • TSW function on supply chain with standard and developed movement scenarios for bulk shipment (marine, rail, pipeline),configurations of Nomination and ticketing with related SDand MMcall-off application, enhancements of Junction functions, Nomination and ticketing validations, screen enhancements, regrade function, auto pegging; collecting master data (TSs, Locations, Partners roles, Assign Locs to TSs, Assign materials to Locs and TSs.
  • Transportation distribution on master data (vehicle, transport unit, compartment), storage location, shipment scheduling process, loading& delivery various business scenarios.
  • Commodity F&A pricing with external quotas, formula considering quotation, conversion rules, surcharges, rules of period, rules of currency conversion rounding etc.
  • Sales Configurations including order types, account assignment using condition technique, output control, credit management, item categories and item category groups, copy controls, sales BOM, condition types, condition records, intercompany process, export scenarios.
  • Billing Configuration including invoices, exports invoices, credit memos, intercompany invoices.
  • Pricing configuration, Condition types, Consignments, Billing, Shipping, rebate agreements etc.
  • Proficient with Solution Manager System for handling Change request, change documents, enhancements and transport requests.
  • Redesigned taxes / surcharges, discount processing to be part of pricing functionality.
  • Worked on configuring the Shipping Points, Shipping Types, and Shipping Conditions.
  • Configured the entire Route Determination for the Client scenarios by defining the various Routes and maintaining the Stages.
  • Cut over activities on the new order reason code.( Clearing all the existing billing documents, and marking the old order reason code not to be used ), master data maintenance
  • EDI mapping and testing for an outgoing invoice on the Dealers Discounts.
  • Reports: Designed functional specifications for custom reports and variants set up.

SAP SD Consultant

Confidential

Responsibilities:

  • Participated in Realization, Go-live and Post Go-live phases using ASAP methodology.
  • Worked Closely with SME’s from various business areas to gather business and system requirements.
  • Supervised the designing of functional Test Cases from system testing (Unit and Integration) and UAT for streamlining the testing process.
  • Worked on Variant Configuration.
  • Was involved in the Unit testing along with the lots of Functional Testing.
  • Worked on SD subareas - Order to Cash, Contracts.
  • Worked on CRM subareas- IC agent, ICSS Web portals, Service Orders, Service Contracts, Opportunity, Quotation, Sales Order forms.
  • Developed nearly 100 Test Cases and 50 Test Procedures for CRM service module
  • Conducted noledge sharing sessions for the team members and developed presentations for the same.
  • Documented the test results and logged nearly 100 defects in Quality Center.
  • Worked in change requests, Go-Live and Production support.
  • Prepared nearly 25 overview documents on process flow of CRM service module.

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