Accomplished and highly motivated professional with more than 14 years experience in the delivery of end-user software training for all levels of personnel. Over 6 years experience in the delivery and management of training and development programs for various organization types. Experience includes developing training and curriculum design, creating training materials and instructor guides, conducting training programs, job aids, and testing materials.

PROFESSIONAL EXPERIENCE

SAP Design Consultant/Trainer

Confidential

• Tasked with creating training materials, job aids, assessments and simulations for a SAP CRM B and SAP IS-U implementation.
• Confer with both functional and process SME's to create ILT and CBT materials based on assigned courses.
• Review materials developed in conjunction with SME's to determine instructional soundness.
• Train end users on specific curriculums for their user groups.
• Log system and material defects using HP's Quality Center HPQC .
• Correct and update defects in training materials and simulations.
• After Go-Live stationed at a facility as floor support/SME

Confidential

• Train United employees and vendors on Mercadors' Skychain proprietary Cargo Software.
• Conducted 5-day instructor led training on a weekly basis at United hubs.
• Administer and review knowledge based assessments to participants.
• Post Go Live provide user support as part of the Help Desk.
• One of 37 Mercator Certified UC360 Master Trainer in the United States.

SAP Trainer

Confidential

• Responsible for delivering training and go-live support through field clinics, engagement clinics, drop in training sessions and resolution center staffing to field personnel related to SAP HCM implementation.
• Pre Go Live train various user types on expected changes using ILT training sessions for SAP time entry.
• Post Go Live provides support with Time sheets and Payroll issues.
• Facilitated training sessions focusing on converting to new time entry system SAP and incorporating appropriate union rules to appropriate audiences.

Confidential

• Conduct new hire training on CRM applications.
• Trainer for company-wide rollout of new CRM systems to laptop and Ipad users.
• Update slide decks for Compliance training for major financial firm.
• Create User Guides and QR Guides for major healthcare organization.

Confidential

• Create technology guides, application training guides, user guides, and Knowledge Center content for new software implementations, system enhancements and business process improvements for current CRM QUEST.
• Confidential Field Sales, software developers and other stake holders to improve system efficiencies and usability of the new CRM EMPOWER application.
• Collaborate with Field Force Automation FFA , Sanofi business partners and software vendors to analyze training needs and design classroom-training solutions and support materials for new CRM EMPOWER application.
• Interact with SME's to establish correct system use for the various product lines.
• Designed and developed various training modules for different product lines and user types.
• Co-Training Lead for company-wide rollout of new CRM system deployed to over 4500 employees.
• SME for train the trainer and all subsequent rollouts.
• Coordinated train the trainer activities, materials and support for training for concurrent classes at multiple rollout sites.
• Trained VP and Regional Sales Directors in private classes.
• Supported users in Post-Rollout using Adobe Connect virtual training sessions.
• Conduct new hire training after companywide rollout.

Confidential

• Deliver pharmaceutical sales force automation CRM tools and curriculum to users.
• Provide classroom and web-based training for pharmaceutical sales forces throughout various phases of global implementation.
• Train class sizes up to 45 participants, including new hires, transitional employees and re-hires through one-on-one, conference, and web-based training methodologies.
• Implement e-learning solutions for end-user groups requiring proprietary software training for pharmaceutical companies in virtual classroom sessions.

Confidential

• Conduct analyses needs, learner, context, task for custom content development opportunities and design effective and measurable instructional solutions.
• Structure courseware based on business processes and tasks developed from sessions with SME's.
• Establish, validate, and generate requirements documents and design documents.
• Create and edit courseware for instructional design, style and consistency using OnDemand.
• Create performance-based courseware and performance support with OnDemand for both the classroom and online environments.
• Work with various team members client, project manager, subject matter experts, course writers, and course developers to develop innovative learning programs.

Confidential

• Understand and explain all functionality in the CAIRS application. This includes all business rules and associated OMH requirements related to CAIRS reporting.
• Consult with CITER-ER staff to develop a plan for the most effective mix of live training and Internet based Training.
• Develop and maintain all training related documentation including user manuals, schedules, and feedback mechanisms.
• Ensure that trainees, training materials and training locations are prepared prior to each training session.
• Conduct remote training, as needed, using GoToMeeting.
• Schedule and conduct training sessions for end users from local governments and local mental health providers.
• Travel to training sites in New York State and conduct hands-on training sessions for local government and mental health providers.

Confidential

• Create in-house user guides and slide decks for SAP based web portal created for Sotheby's Internet users.
• Create and update documentation using Captivate.
• Systematically tested new web portal before rollout, documenting and reporting errors and problems to the development team.
• Responsible for reviewing training documentation for Sotheby's Client program.
• In charge of refresher training for Sotheby's employees worldwide.
• Scheduled trainings using LMS.

Confidential

• Develop and maintain product-training coursework for all products.
• Provide consultative services to clients on training needs.
• Attend and participate in customer service training programs on a regular basis.
• Act as a Level 1 resource for client related help desk issues on payroll, scheduling and time and attendance systems.
• Resolve client's proprietary software related queries via Internet and telephone.
• Participate in the process of recording and distributing class sessions via WebEx.
• Survey and report on all training sessions, providing appropriate feedback to management.
• Applied Captivate in the creation of in house CBT's for refresher training.
• In-house Mercury SME for all help desk inquires on integration with Mercury .

Confidential

• Design and deliver training programs with respect to Microsoft Applications, company-wide ERP/CRM and A/S 400 systems, desktop, laptop, software applications, Blackberry, and Cisco telephone systems.
• Develop and organize training materials using MS Publisher.
• Create, schedule, facilitate and manage training sessions.
• Develop creative instructor led training curriculum for sales related projects.
• Conduct new hire and refresher training.
• Maintain compliance with changing government regulations.
• Monitor and report the effectiveness and user-adoption of training on employees during the orientation period.