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Technical Support Engineer Resume

SUMMARY:

  • Having more than 19+ years of IT experience and 7+ years in the field of SAP BASIS NETWEAVER administration.
  • Solid experience on SAP system Administration in UNIX, Linux and Windows environment in a DEV/STAGING/PRD systems landscapes.
  • Performed system refresh from PRD to QAS.
  • Extensive knowledge in administration and Troubleshooting of Transport Management System (TMS).
  • Security administration - creating users, roles, assign authorizations.
  • Setup and manage RFC destination, Client managementJob management: Creating, Scheduling background jobs and resolving any terminated jobs.
  • Monitoring CPU utilization, file system, disk space and analyze Top CPU users.
  • Set up parameters for user logon and locate authorization problems.
  • Conduct load balancing across Central Instance and active application servers and maintain system profile parameters for performance according to the SAP recommendation.
  • 12 years of experience working as a Windows/IIS/Cloud Support engineer with installation, Configuring, Deploying, Trouble shooting, Administration and Maintenance of IIS 6.0/7.0/7.5/8.0.
  • Experienced with deployments, Maintenance and troubleshooting applications on Microsoft Cloud infrastructure Azure.
  • Experience in analyzing the IIS logs to collect information about server events, server performance, and user activity.
  • Created user accounts, modified and deleted according to the environment using user administration in Active Directory. Working experience in setting up cluster environment for load balancing and high availability of Windows servers.
  • Well-versed with installation, configuration & administration of Microsoft Windows 2003/2008R2/2012 Servers.
  • Good experience with VMware and System Center Virtual Machine Manager
  • Good working knowledge on change and Incident management
  • Providing 24x7 on-call supports.
  • Analyze prospects/customers’ needs and provide optimum hardware and software solutions to help meet the prospect/customers’ requirements
  • Coordinate the overall technical process and maintain a good working relationship each customer's’ entire team - both technical and business
  • Stay current on our product and its value adds for particular customers
  • Provide technical support and professional training of our product
  • Understand the telematics market and keep up to speed with technical trends and competitive and complementary technologies
  • Ability to work in a fast-paced environment, Good team player. Helped the database and application developers on technical issues.
  • Experienced In communicating with customers in order to accommodate customer escalations and provide quick fixes to bring the applications back to business, find the root cause of the issue, and apply the permanent fix in order to avoid future escalations for the same issue.
  • Experienced in making documentation for issues we worked on and provide knowledge transfer to other team members to share the work load when we get multiple priority 0 issues at the same time.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

  • Analyze prospects/customers’ needs and provide optimum hardware and software solutions to help meet the prospect/customers’ requirements
  • Coordinate the overall technical process and maintain a good working relationship each customer's’ entire team - both technical and business
  • Stay current on our product and its value adds for particular customers
  • Provide technical support and professional training of our product
  • Understand the telematics market and keep up to speed with technical trends and competitive, and complementary technologies

Confidential

SAP System Support Specialist

Responsibilities:

  • Installation of SAP HANA and Administration
  • Administrated Oracle database: Space Management and other Database activities using BRTOOLS and SQL plus.
  • Applied support package using SPAM and Kernel patch
  • Worked on SAP Security in all SAP Modules like HR, FICO, MM, PM, PP and SD.
  • Transport Administration - Troubleshooting and Monitoring issues related to Transports.
  • Performed system refresh from PRD to QAS.
  • Day to day support for the Development, Testing and production environments.
  • Applied SAP correction notes as per the SAP and Developers requirements.
  • Monitoring backups and investigate the logs for unsuccessful backup.
  • Monitoring Table space growth, Resizing and adding data files to the table spaces using BRTOOLS and verifying database consistency
  • Conduct load balancing across active application servers and maintain system profile parameters to optimize performance.
  • Review the batch jobs and ABAP dumps Analysis.
  • Analyzed the workload situation by various monitors.
  • Generated Developer key and Object key for programmer
  • Printer setup - Monitoring and troubleshooting printer issues.
  • Performed various Trace options to find out the error occurred in the SAP systems.
  • Monitored SAP systems and troubleshooting any issues related to the problem.
  • Managed RFC connection and resolved any issues
  • Established OSS connection

Environment: SAP R/3 4.7, ECC6.0, EP7.0,Solution Manager 7.0 Unix/Linux, Windows 2008, oracle9.2/10g and sql SQL 2008

Confidential

SAP Basis Support Specialist

Responsibilities:

  • Applied support package using SPAM and Kernel patch
  • Administrated Oracle database: Space Management and other Database activities using BRTOOLS and SQL plus.
  • Worked on SAP Security in all SAP Modules like HR, FICO, MM, PM, PP and SD.
  • Transport Administration - Troubleshooting and Monitoring issues related to Transports.
  • Performed system refresh from PRD to QAS.
  • Day to day support for the Development, Testing and production environments.
  • Applied SAP correction notes as per the SAP and Developers requirements.
  • Monitoring backups and investigate the logs for unsuccessful backup.
  • Monitoring Table space growth, Resizing and adding data files to the table spaces using BRTOOLS and verifying database consistency
  • Conduct load balancing across active application servers and maintain system profile parameters to optimize performance.
  • Review the batch jobs and ABAP dumps Analysis.
  • Analyzed the workload situation by various monitors.
  • Generated Developer key and Object key for programmer
  • Printer setup - Monitoring and troubleshooting printer issues.
  • Performed various Trace options to find out the error occurred in the SAP systems.
  • Monitored SAP systems and troubleshooting any issues related to the problem.
  • Managed RFC connection and resolved any issues
  • Established OSS connection

Environment: SAP R/3 4.7, ECC6.0, EP7.0,Solution Manager 7.0 Unix/Linux, Windows 2003/2008, oracle9.2/10g and sql SQL 2000/2008

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