SUMMARY

• 13 years of prevalent experience in Information Technology dispensing significantly customer - centric & customer-focused business process solutions, end-to-end IT management solutions, through process orchestration and best practices, encompassing variety of SAP products that include, SAP CRM Hybris Commerce and Cloud for customer.
• Implementation experience in SAP C4C Sales and Service
• Fine-Tune activity which is one of the Project implementation activities containing a set of activities which has been configured & completed based on project Scope into C4C System in the Scoping activity.
• Enhancements through GUI using the KUT or Key User Tools (ADAPT mode in C4C)
• Extensive expertise in Technical, Functional/Business Knowledge of various industry verticals such as Retail, Utilities, Chemicals and Petroleum, Banking and Healthcare.
• Outstanding Troubleshooting and communication abilities.
• Demonstrated ability in managing and developing software applications in the total life cycle of a project from requirements analysis, functional analysis, architectural definition, project planning, business blueprinting, design, implementation, configuration, testing, data management & migration, enhancements, training and production support.
• Deep technical and functional knowledge of my SAP CRM Suite of Applications, such as Marketing, Sales, Service, Trade Promotion Management and IPC.
• Strong Experience in ECC, R/3 modules in conjunction with SD, MM, and FI/CO.
• Complete knowledge and Experience with ABAP and its programming technologies such as Data Dictionary, Reports, BDC, Smart Forms and Module Pool.
• Worked extensively in both Technical and Functional side of CRM at customer site.
• Strong analytical skills with ability to quickly understand client’s business needs.
• Involved in meetings to gather information and requirements from the clients.
• Research-oriented, motivated, proactive, self-starter with strong technical, analytical and interpersonal skills.

TECHNICAL SKILLS

Base Customization: Business Partners, Business partner Relationship

SAP CRM Sales: Opportunity Management, Order Management, basic functions, etc

Marketing: BP Segmentation, Target Group, Market Plan and Marketing Campaign Management.

PROFESSIONAL EXPERIENCE

Confidential, California

Functional Lead Consultant - SAP C4C

Responsibilities:

• Scoping of the project organization management, accounts contacts Leads Campaign Opportunity Deal Registration Quote.
• Mapping business processes to C4C.
• Integrating C4C with boundary systems for Transaction Data.
• Performed Configuration activities per business process
• Create KUT Field Extensions and exposing into data source.
• Designed custom facet within opportunity, partners, contacts
• Configured custom Reports with different data source and dashboard.
• Create Business Users and assigned business roles.

Confidential, Portland

Business Analyst - SAP CRM/Hybris Commerce

Responsibilities:

• Involved in requirements gathering, Blue printing, preparing the functional specifications for GAPs identified in the business processes, End user documentation and Training.
• ConfiguredCRMOrganizational Structure, positions, Assignment of Business partners to Position, Assignment of Business Roles to the Positions
• Determination of Organization in the transactions through configuration of Organizational determination profile, Org Model Rules, Responsibility rules and created required General Attributes for Org model rules
• Worked on Product Master enhancing the product master by creating set types and attributes
• Segmented business partners into target groups based on their attributes as a part of campaign management process
• Created Marketing plan, Attributes, attribute sets, profile sets, data sources, target groups and External List management.

Confidential, New Jersey

Sap CRM/C4C Team Lead

Responsibilities:

• C4C team member for a $27bn global professional services firm deploying SAP CRM and SAP Cloud for Sales to 60,000 users across 180 countries. Designed and configured sales processes along with marketing integrated with master data management. Configured opportunity management, territory management, products and dynamic UI layouts.
• C4C customization on the following areas: Accounts, Contacts, Target group, Campaign, opportunity management.
• Configuring workflow rules based on account field condition
• URL mash up
• Pre data load activities
• Employee replication task
• Fine tuning activities for General BP, Accounts, Code List Mapping (Accounts and Employees)
• Layout Configuration Activities
• Field restriction settings in accounts.
• Setting up language adaptation and renaming standard C4C to Clients preferred name.

Confidential, Allentown, Philadelphia

Sap CRM Team Lead

Responsibilities:

• CRM Functional Lead Consultant on CRM 7.0 Implementation/Support of Customer Interaction Centre and BCM application.
• Post Implementation support for CRM Application which includes Marketing and Sales CIC and BCM areas.
• Responsible for leading a team in delivering solutions to our customers.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Utilize in-depth knowledge of functional and Technical experience in SAP CRM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Worked on tools like Remedy and Incident Management for bug tracking.

Confidential, Milwaukee, WI

SAP CRM Functional Lead

Responsibilities:

• CRM Functional Consultant on CRM 7.0 Implementation.
• A Senior Consultant is responsible for Analysis, design, development, testing and implementation of customized SAP CRM solutions for new implementations and Support for our Confidential US customer Confidential .
• Configured SAP CRM Sales: Lead management Opportunity Management, Order Management.
• Action profiles and Transaction Launcher
• Custom fields added by using EEWB functionality
• Post Implementation Support
• Functional testing with End user Training

Confidential

SAP CRM Consultant

Responsibilities:

• Involved in SAP CRM 7 Sales and Marketing module implementation as CRM Consultant for screen enhancements using BADI, ABAP Object Oriented Programming for Enjoy SAP GUI Controls. Worked on data migration using BAPI function modules for Activity, Service, Engagement, and Business Partner.
• Preparation of Blueprint in consultation with Customer.
• Configuration of settings for leads Opportunities and Quotations.
• Configured Base Customization.
• Configured settings for Business Partner, Service Ticket, Service Order, Service Confirmation,
• Feedback and Query.
• Settings for Transaction Processing and Copy-Control.
• Preparation of Functional Specification and Testing Documents.
• Preparation of training documents.

Confidential

Sap CRM Senior consultant

Responsibilities:

• Coordination between Onsite Confidential Team and the Offshore Development Team.
• Customizing IC Framework and Profiles, assigning into CRM organization unit, and determining responsible organization unit by responsibility & organization model.
• Functional review of the objects concerning the development work/repairs carried out by the off-shore technical team
• Involving in the Functional Testing of the developed objects
• Prepared different Link Test Scripting documents and related testing work for different released objects.

Confidential

Sap CRM Consultant

Responsibilities:

• Post implementation support for CRM Marketing and Sales application version CRM 2009 (CRM 7.0).Involved in the Techno-functional activity on the following areas of SAP CRM.
• Working on following components of Partner Life-Cycle management in SAP CRM; Partner Profiling, Partner Registration, Partner Recruitment. SAP CRM Partner Channel Management is a platform for organizations to effectively collaborate with and leverage channel partners to better market to, sell to and service customers. It helps organizations better manage partners, and enables partners to effectively serve their customers, resulting in a profitable and loyal partner channel.
• Territory Management provides Sales Management with the functionality to structure and organize sales markets by dividing them into territories. Define complex territory structures with ease. Define the scope of a territory with a combination of attributes (e.g. from Business Partner and Product).
• A Partner Plan is a comprehensive document used to record information and plan actions at any time during the partner relationship life cycle. Key contacts and partner relationship management can also be centralized through the partner plan. Account teams from both you and your partner can be maintained on the Partner Plan transaction.
• Leads management is used to facilitate company's chance to do business. A lead enables to provide a streamlined link between marketing and sales, so as to accelerate the process between first interest and sales. Leads do not provide with complete details of potential business opportunities, but they can help to find out more about a potential business. Lead Management is designed to help automate the initial pre-sales process, freeing up sales department to focus on the most valuable prospects and opportunities.
• Interaction Center in SAP Customer Relationship Management (SAP CRM) provides tools to ensure efficient and consistent customer service by collaborating and communicating with customers over various channels. Configured Business Role, role config key, Navigation Bar profile, Technical Profile, PFCG role, Functional profile id.
• Campaign Management- Campaign management covers the complete process for running a campaign starting with campaign planning, continuing with execution of the campaign, and ending with the closure of the campaign and analysis of the results. Campaign type, Objectives, Tactics, Date management, BP segmentation.

Confidential

Sap CRM Consultant

Responsibilities:

• Involved in SAP CRM 2007 Service module implementation as CRM developer for screen enhancements using BADI, ABAP Object Oriented Programming for Enjoy SAP GUI Controls. Worked on data migration using BAPI function modules for Activity, Service, Engagement, and Business Partner.
• Worked in the full-life cycle implementation including project preparation, Business-Blueprint, Realization, Final Preparation and Go-live & support using ASAP methodology. SAP CRM base configuration, Business Partner, Organization Management, Territory management, Transaction processing, Trade Promotions, pricing, billing, Web Client UI setup. Worked on the setup of middleware and replication of business and technical master data between CRM and ECC systems. CRM 2007 Architecture, Business Object, GenIL AND BOL COMPONENTS.
• Worked with BSP WD CMPWB (Component, Views, Context, Context Nodes)
• Creating own configuration Key from IMGàUI Framework->Define Configuration Key. Changing Field name, changing input fields to Drop down.
• User Parameter from CRM UI PROFILE
• Defining Value Help, Creating Customized skin, Creating Customer Specific Fields, Configured Buttons, Component and Context Node.
• Exposure to fact Sheet.
• SAP Implementation methodology.
• Easy Enhancement Workbench (EEWB).
• CRM data structure, tables and Function Modules.
• Navigation Bar and Transaction Launcher.
• Modification in the Home page (display tasks and request based on specific responsibility), enhanced the class of the corresponding view and the attribute.
• Enhanced standard CRM Component, context nodes, views.
• Developed Custom search help.
• Restricted categories in the drop down list box in the service transaction.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• As a team lead(team size- four), involved in key steps of the ASAP methodology such as Project Planning,, transitioning, Conducting Playback sessions, primary and steady state support of extremely critical Sales Force Automation application. Also, supporting Service applications for couple of their Business Units.ICM or Integrated Customer Management is the SAP initiative which covers Marketing, Sales and Service processes. Currently, SFA and Service processes are implemented at Cardinal Health.
• Implemented SAP NOTE for a Pricing Condition.
• IDOC Deletion Job Run on regular basis.
• Added one item for deal Type Drop down Box through Value Table.