SUMMARY

• Business consultant with domain sales, consulting ERP Solutions with around 19 years of experience in:
• SAP consultant with 11.5 years of SAP professional experience which includes 5 years in USA, 2 years in Saudi Arabia and Hong Kong.
• Expertise in providing solutions of SAP CRM marketing, TPM, sales, BRF+, service, web channel and UI,ECC Modules like SD, FICO, MM, PM and HRM.
• Possess rich experience in teh areas of pre - sales, business development, customer service, distribution management, and frontline sales. -- relevant experience 6.6 years.
• 6-full life cycle experience of SAP Implementation, upgrade, SAP testing, go-live, support and global roll out project experience on SAP ECC and SAP CRM environment with good understanding of project methodologies.
• Cross module exposure to functional as ABAP/SD/PM/CS/MM/FICO and cross Industry (Industry Solution) exposure on SAP social service, public sector and IS-utility.
• Handled client facing role in USA, Saudia Arabia and Hong Kong.
• Strong consulting background with business strategy consulting, defining business strategies, architecting, implementing them to deliver desired business outcomes.
• Worked with organizations of great repute like Tech Mahindra, TCS, Wipro, HTC Global and UST Global.
• An effective communicator with honed interpersonal, analytical and problem solving skills.
• Participated in client demos, orals and presentations.
• Prepared training content and handled SAP CRM training for new joiners.
• Contributed to SAP CRM competency in recruitment, training and mentoring new joiners to projects.
• Understanding customer’s current IT service management state & to be state to delivery desired outcome.
• Monitoring multiple projects from conceptualization and visualization to technology mapping and final execution
• Administering resource allocations and setting-up of teh communication channels across teh various horizons of teh organization structure
• Understanding and mapping client’s requirements, resourcing requirement analysis - software and manpower; implementing solutions that effectively resolve problems or provide improvement
• Handling client / user / partner interaction for requirement gathering, risk assessment, finalization of Functional / Technical specifications and discussions for effort/cost/time estimation and client co-ordination
• Planning, executing, monitoring and reviewing ongoing projects / service management
• Ensuring timely completion and delivery of project to teh client, extending production support of multiple applications.

TECHNICAL SKILLS

SAP: CRM 7.0,CRB,ECC,PSCD,IS-U,social services

Process Tools: HPSC (Incident Management), Caliber (Documentation).

Project Management: MS-Project.

Quality Tools: SAP Solution manager, HPQC,QTP, Remedy, Heat, Infra enterprise, Quality centre, Load Runner

Organizational Activities: Preparation of RFP, resource hiring and training high end Modules in SAP

Others: IBM Sametime, Lync, path finder, Lotus notes.

PROFESSIONAL EXPERIENCE

Confidential - Reston, VA

SAP SD-CRM Consultant

Responsibilities:

• Helping business in go-live and post go-live support with client team as a SPOC for pricing.
• Worked on customizing teh order management with pricing, CRM sales specific to customer requirement by deep dive understanding of customer’s business complexity.
• Worked on promotional based pricing (complex special pricing scenario).
• Worked on quote, sales order, delivery, billing with credit card processing.
• Worked on order to cash with special emphasis on pricing with delivery and billing.
• Extensively worked on scheduling agreements.
• Worked on basic functions for business transactions.
• Worked on cross selling configuration.
• Extensively worked on logistic execution (LE Process) - delivery processing determination, picking, packing, shipment processing and route planning also expert configuring goods issue process, good receipt processes, Internal warehouse management processes (includes transfer order posting, stock transfer and inventory) and teh transportation process (includes inbound & outbound shipments, shipment cost calculation & settlement) under teh LE (logistic execution) process.
• Worked on EDI, I Doc, routines and user exits for pricing scenarios.
• Extensively worked on inbound and outbound Integration with ECC by mapping condition types.
• Worked on CRM-ERP integration activity management, opportunity management, contracts, campaign determination, multiple promotions with pricing, CRM UI for ERP sales documents, and order management.
• Worked on debugging and fixing Issues.
• Prepare implementation and deployment manual.
• Prepared test case document and test strategy.

Confidential

CRM/BRF Consultant

Responsibilities:

• Helped business in go-live preparedness with Accenture team for NLG1.0.
• Helped in customizing teh most complex BRF+ specific to customer requirement by deep dive understanding of customer’s different rules, rules sets Implementations in SAP CRM for giving teh best employment benefit scheme options to end customers based on their eligibility criteria.
• Worked on master data configurations-Business partner, relationships, roles, benefit products, hierarchies, organizational units, positions.
• Worked on appeal and service ticket configuration-transaction type, date rule, date profile, organization data determination, agent inbox profile, multilevel categorization, rule policy.
• Extensively worked on Activity configuration.
• BRFplus Confidential program related configurations-due date profiles, payment family, item proposal profile, Item assessment profile, approval check, eligibility determination profile.
• Worked on BRF rules specific to their programs Hafiz, Qarar-5, Saned and employment support.
• Worked on monthly releases to address CRM support fixes.
• SPOC for Doroob E-training system Integration with NLG 1.0, Integrated their roles, users, multi -level categorization specific to Doroob E training.
• Supported monthly eligibility and payment cycles.
• Resolved UAT Issues by using HPQC.
• Worked on SAP PSCD and CRM Integrations.
• Resolved SAP CRM support Incidents without breaching SLA.
• Worked closely with PSCD, PI, BI, Java, DB team, Basis team for smooth go-live.

Confidential - Sandiego, CA

CRM/BRF Consultant

Responsibilities:

• Helped business in workshops, functional design document, coordinating between business BA’s and Confidential ’s super users for their BRF+ solution for C&I customers.
• Helped in customizing teh BRF+ specific to customer requirement by deep dive understanding of customer’s different rules, rules sets Implementations in SAP CRM for giving teh best suitable savings options to end customers based on their eligibility criteria.
• Extensively worked on enterprise asset management: Assigning calendar for scheduling orders, digital signature for orders, define status control, copying relations, measurement reading transfer within technical object, time zone support,configuration control.
• Mapped 150 plus different combinations (use cases to BRF +).
• CRM marketing business process: ELM, campaign management, lead management, segmentation, list management.
• Worked on service order functionalities like planning services such as repair, servicing and inspection activities, installation and modification.
• Extensively worked on IS-U: Device management, energy data management and billing.
• Helped client in managing a single BRF+ solution to manage all customer-related offers with teh halp of specific rates for teh C&I customers.
• Integration between SAP CRM and CISCO (mainframe system) for master data, order management.
• Extensively worked with CRM ABAP team for BRF+ related customizations.
• Worked closely with ABAP team for technical related configurations, debugging, bug fixing.

Confidential - St, Paul, MN

SAP CRM Lead Consultant

Responsibilities:

• Helped business in workshops, functional design document, prototyping, Implementation, testing and post go-live support for CRM 7.0 web channel and partner channel management.
• Extensively worked on product catalogue, product hierarchy and halped in customizing teh product catalogue specific to client requirement by Images of medical devices and replicated same in web channel.
• Customization of sales and master data component of products.
• Configured teh basic functions such as partner determination procedure, organization determination procedure, status profile and action profile.
• Extensively worked on service requests with order management.
• Extensively worked on marketing development funds, channel management, channel sales, partner order management.
• Extensively worked on pricing and IPC, pricing conditions download from ECC to CRM.
• Extensively worked on channel service for their medical devices.
• Worked on email configuration and action profiles for shipping confirmation mail with status from R/3.
• Worked on data uploads and middleware debugging and worked on TracII Integration (legacy data) with SAP CRM.
• Extensively worked custom specific requirements like model/serial number updates from R/3 to CRM, downloading z fields from SAP R/3(SD) to CRM.
• Worked on Integration between SAP CRM and SAP ECC for quotation and order management.
• Test coordination and execution of Integration and functional tests.
• Coordinated work with offshore team and halped client in post go-live support.

Confidential - Burlington, MA

Senior Specialist

Responsibilities:

• Helped business in workshops, user acceptance testing, coordinates between business analyst’s and PCK’s super users.
• Coordinating day to day activities of teh SAP CRM.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project.
• Performed planning and budgeting of trade promotions from teh top down at teh headquarter level or from teh bottom up at teh account level.
• Designed and implemented customized resource qualification requirements set up for service process.
• Built test plans and performed system testing and worked with business users and project development teams during teh planning, analysis, design, construction, testing, data conversion, and implementation phases of teh project.
• Extensively worked Partner channel management (PCM).
• Worked on partner management, MDF, channel sales.
• Helped client partner order management customization to integrate with worldwide partners.
• Extensively worked on channel service.
• CRM service business process: SAP CRM service Ibase, Iobject, warranty master, service order type, status settings and business partner.
• Extensively worked on funds management and claims management processes relating to trade promotions.
• Experience in designing and customizing teh planning application, planning profiles, Advanced planning layouts.
• Extensively worked with data team for data loading and extractions.
• Actively halped training team to prepare training material for SAP CRM.
• Worked with remote teams from Netherlands and India.

Confidential

Senior Specialist

Responsibilities:

• Helped client In CRM 7.0 Implementation for their retail transformation project.
• Helped business in designing, prototyping, Implementation, testing and post go-live support for CRM 7.0 solution.
• Closely monitor teh project and report teh progress status to teh project manager and implementation stakeholders of Confidential .
• Coordinating weekly status calls with offshore counterpart to update on different types of Issues.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project.
• Worked on business partner, grouping, number ranges, roles and relationship categories.
• Configured organizational units, positions and holders, organization profile and automatic organization determination and assigning teh organization profile to teh respective transactions.
• Helped client in IPC customizations.
• Worked on enterprise asset management: Assigning calendar for scheduling orders, digital signature for orders, define status control, copying relations, measurement reading transfer within technical object, time zone support, configuration control.
• Worked on IS U: Master data, Device management, Energy data management (EDM), contract billing, Invoicing, Intercompany data exchange (IDE), work management.
• Created target groups using segmentation functionality.
• Configured teh required transaction types for specific business processes.
• Co-coordinating day to day activities of teh ECRMREPL.
• Extensively worked with data team for data loading and extractions.
• Worked on migration of master data and relevant transactional data to teh new CRM system.
• Providing solutions to tickets raised by end users within teh stipulated time frame.
• Managed global team of 15 consultants.
• Trained in Utilities domain by client.
• Handled training sessions across Confidential on SAP CRM.
• Go-Live support.

Confidential

SAP CRM Project Manager

Responsibilities:

• Managed client In CRM 7.0 Implementation for their CFS replacement project.
• Supervise teh managerial and technical aspects of teh project including project planning, project tracking, scope management, change control management and quality assurance.
• Handled CRM project preparation, business blueprint, realization, go-live, support.
• Coordinate day to day activities of teh project.
• Conducted weekly client meetings and conducted bi-weekly meetings for Internal reviews for giving quality Implementation to client.
• Conducted workshops, halped in designing teh training documents to business.
• Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of project and meeting deadlines of project.
• Managed global team of 10 consultants.

Confidential - Morrisville, NC

SAP CRM BT Consultant

Responsibilities:

• Helped client In CRM 7.0 Implementation for Atana-Western Europe deployment.
• Helped business in designing, prototyping, Implementation, testing and post go-live support for CRM 7.0 solution for European, Australian and New Zealand (ANZ) businesses.
• Lead teh data tower and TPM for Western Europe Atana Implementation.
• Performed planning and budgeting of Trade promotions from teh top down at teh headquarter level or from teh bottom up at teh account level.
• Monitor teh success of past and current trade promotions.
• Worked on rebates in trade promotion.
• Designed and implemented customized resource qualification requirements set up for service process.
• Configuration and development in CRM sales in B2B scenario along with setting up web shops and advanced search design.
• Configuration of credit management in CRM to carry out various credit checks on ISA: Dynamic credit check, static credit check, customer hold (based on document value), critical field check.
• Configured SAP business partners, organizational management and territory management
• Design and development of enhancements to support client specific requirements which are not supported in standard CRM: order tracking URL functionality over Internet, support additional payment methods - ECP (Electronic Check Payment) and COD, ACH, credit card in B2B scenario, order quantity restriction by product group.
• Configuration and enhancement of pricing in CRM to calculate and display various price components on Internet orders, ATP functionality based on SAP R/3.
• Configured CRM order management for different sales transactions.
• Worked extensively on sales planning and contact management.
• Worked extensively on deals.
• Worked on funds management and prepayments in TPM.
• Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling.

Confidential - Albany, NY

SAP Consultant

Responsibilities:

• Involved in Implementation methodology: project preparation, business blue print (as-Is, to-be), realization, final preparation, go-live support.
• Involved in understanding teh various business processes of teh client and functional requirements gathering.
• Documenting teh GAP analysis to create enhancement/Interface documents.
• Participated in teh business blue print and prepared functional and technical documents.
• Prepared teh project plan and scope of teh project related to teh departments, high level functionality and technologies.
• Configured organizational management, territory management, activity management, partner processing, transactional processing, actions and billing.
• CRM marketing business process: ELM, campaign management, lead management, segmentation, list management.
• Extensively worked on pricing conditions, condition records of pricing.
• Maintained pricing for business transactions.
• Involved in designing and specification of custom developments.
• Worked extensively on account and contact management.
• Provided user training on new developments and process changes.
• Designed test scenarios and test plans, involved end users and system owners in test validations.
• Helped client in Investigating, analysing, validating and resolving issues in dynamic and complex SAP.

Confidential - Houston, TX

SAP Consultant

Responsibilities:

• Helped client in spun-off from parent company Solutia.
• Part of five member’s team for assessment of client business process.
• Involved in understanding teh various business processes of teh organization.
• Involved in teh functional requirements gathering.
• Validated requirements from our Internal users and system owners, designed “how- to” strategy using process flow diagrams and charts.
• Conducted feasibility analysis which included business process re-engineering activities.
• Post feasibility analysis and design workshop activities were conducted.

Confidential

SAP Consultant

Responsibilities:

• Conduct business blue printing and re-engineering activity.
• Participated in teh blueprint and prepared teh functional documents such as process definition documents (PDD) and process flow diagrams (PFL) and conducted teh workshops for teh end users.
• Involved in GAP analysis and prepared teh functional design documents (FDD).
• CRM marketing business processes: marketing calendar, campaign, ELM, segment builder, customer segmentation, lead management, target group, profile set, lead management, opportunity management.
• Customized and configured marketing in teh areas of business partner segmentation and marketing planning.
• Worked on pricing and IPC.
• Created questionnaire and assigned to marketing team also expertise in activity management and setting up of campaign management.
• CRM service business process: SAP CRM service Ibase, Iobject, warranty master, service order type, status settings and business partner.
• Worked on service order functionalities like planning services such as repair, servicing and inspection activities, installation and modification.
• Designed and configured order reason codes (sales orders), texts (sales order).
• Defined teh SD Interface activity with required configuration changes and configured teh additional features within SD for teh process enhancement.
• Configured teh sales order processing including partner determination, promotions, sales deals, pricing, condition technique, delivery, billing, output, procurement and Inventory.
• Worked on freights and discounts in condition tables, access sequences, condition types, pricing procedures.
• Helped client in developing end user manuals and training them for SAP business process.
• Motivated end users about SAP usage in their day to day activities.
• Cross-functional Integration between teh SAP CRM and SAP SD, FI-CO, MM, PP.
• Interact with SAP FI team members for billing related activities.