EXPERIENCE SUMMARY

• Over 7+ years of experience in SAP Sales and Distribution module as a functional consultant
• Experienced in 2 Full Life Cycle Implementations using ASAP Methodology, Upgrades & Production Support Projects
• Industries Served: Consumer Products and Telecommunications
• Experienced in Order - to-Cash, Billing, Order Management, Contracts, and Master Data
• Experienced in writing functional specification document, setting up unit test scenarios, test data and manual testing of baseline configuration (test scripts)
• Prepared End-User Training Material and conducted training workshops
• Experienced in Users Acceptance Test (UAT), go-live activities along with post implementation support.
• Worked on providing support, trouble shooting and resolving problems
• Cross modular experience in MM and FI
• Excellent communication, organizational and team work skills

TECHNICAL SKILLS

ERP: SAP R/3 4.0, 4.6c, ECC 5.0, ECC 6.0, ECC 7.0

Tools: Solman, QTP, HPQC

Platforms: Windows XP, Windows NT4.0, Windows 9x/2K/XP, UNIX, RHEL, Sun Solaris

Microsoft: Word, Power Point, Excel, Access, Outlook

PROFESSIONAL EXPERIENCE

Confidential, Kent, OH

Responsibilities:

• Understanding teh client’s existing business process and gathering business requirements
• Conducted Business Blueprint workshops on few billing objects
• Captured all appropriate RICEFW during GAP analysis
• Preparing Business Blue Print documents (BBP) and Functional Specification documents (FSD)
• Configured all teh billing objects such as billing document types, billing plans, copy control setup
• Configured new outputs and setting up triggers for sales order/deliveries/billing to generate printout and emails
• Dealing with Issues related to Credit/Debit Memos, cancellation of invoices
• Created Unit Test Plans (UTP) and did unit testing
• Worked with teh FI team during integration testing and analyze results
• Responsible for testing custom Reports, Interfaces, Enhancements and forms
• Coordinated UATs, prepared end-user documents and manuals, and participated in knowledge transfer workshops/trainings
• Handled Cutover tasks and trained users on month end activities to be carried by Super users
• Prepared, updated, and stored documents and training material in teh SharePoint repository

Confidential Rhode Island, NY

Responsibilities:

• Analyzed existing business processes and recommended fixes and enhancements
• Drafted functional specifications, participate in design and execution of unit and system testing.
• Configured and defined new pricing procedures
• Documented all configuration changes and training materials
• Defined Requirements for future enhancements
• Manage transport of programs across multiple environments
• Carried out detailed impact assessments for proposed change requests
• Ensured Change Controls are developed, tested & released
• Configured condition types and pricing procedures for business needs
• Involved in pricing conversions from legacy system to SAP
• Configured intercompany Billing process
• Resolved daily life issues in OTC and tested (Production Support)
• Provided training and support to end users

Confidential, Hicksville, NY

Responsibilities:

• Captured business requirements and attended workshops as a scriber
• Prepared Functional design documents on all GAPs
• Adopted ASAP Methodology to map Business Processes (As-Is, To-Be)
• Studying teh Process flow set-up for CSA contracts for Global Implementation,
• Configured end to end business processes for new contracts document types, Item Categories, billing document types including teh copy controls and routines to take care of requirements and data transfer routines
• Incompletion logs & Master Data Preparation (Material determination)
• SD-FI integration - Account postings in special contract accounts using Account Determination Keys.
• Creating contract billing documents, Cancellation/Invoice Correction
• Prepared all appropriate UTP and worked on integration testing with FI team
• Conducted UAT workshops and received final sign off from teh client
• Prepared User Manuals and Post implementation support and Presentations
• Conducted training workshops for client
• Weekly status reporting to teh Confidential and client.

SAP Sales

Confidential, Confidential, PA

Responsibilities:

• Started with level 1 production support, modules worked with SD
• Managed end users support tickets, troubleshooting for day-to-day activities, escalate teh major issues to level 2 production support team.
• Created user training material and provide user training and support
• Provided over teh phone support as well as on site support
• Promoted to Level 2 Production Support resolving issues, questions, and requests from end users and managers related to Configuration, Integration, and Training
• Provided resolution for issues related to day-to-day activities and incomplete sales order (V.02) reporting, including break fix in SD-FI and SD-MM integration
• Identified needs for Enhancements, submitted change requests, and assisted QA team in performing Unit, Integration and Regression tests against those requests/developments
• Recommended preventive actions using Validations and Substitutions; coordinated and monitored batch jobs
• Conducted workshops and training sessions for end users, identified training requirements and responsibilities for new users. Proactive communication with end users to inform about problems, outages, and month end reminders