PROFESSIONAL COMPETENCE SUMMARY:

• Around 14+ years’ experience in SAP on Order to Cash and Supply - chain (OTC/SCM - SD/Logistics) and Procure to Pay (P2P - MM) with 8 Full cycles.
• Proficient in all stages of SAP implementations from Blue Printing, Fit-Gap Analysis, scoping, config/customization, testing/ training and cut-overs using the standard ASAP, Focus, GLX and RDS project implementation methodologies.
• Experienced in Lead role managing small teams, providing solutions to complex processes & project management matched with excellent communication skills.
• Hands-on configuration expertise in major SD processes - Order Management (OTC), Pricing, Availability Checks, Copy controls, Logistics Execution, Shipment handling, Batch Management, Credit Management, Billing and Account Determination, Rebate & Commissions, Customer Service processes Warranty, Service Contracts based on SAP best business practices.
• Worked on special SAP business processes namely STO, Inter-company, 3rd-Party & Consignment, STO, Variant Config, Sales BOM, Revenue Recognition.
• Process integration to other SAP modules MM, CS and FI modules.
• Integration experience with other common non-SAP industry-used applications like Siebel CRM (using BAPI connectors), B2B with another ERP (using middleware BizTalk / Webmethods / Rosettanet), MS SQL.
• Experience spanning across different industries like Technology, Electronics, Wholesale, Retail, Healthcare, Automotive, etc. and different project-based roles like Project Manager, SAP Lead Consultant, Business Analyst, etc.
• Sound knowledge of CRM applications like SAP-CRM, Siebel and Clarify and exposure to EDI processing, Vistex and BW.
• Well-conversant with Data Conversion/ Data Standardization technique ‘First Logic’ and testing systems like HPQC for running test scripts.
• Programming knowledge of ABAP/4 as well as Java and its related scripting languages DHTML, JavaScript & Visual Basic through real-time projects.
• Business Knowledge coming from 8 years in the field of Sales & Distribution with specialization in After-Sales Support activities and having worked my levels from Sales & Support Engineer to Managerial levels mainly in the IT Services industry.

PROFESSIONAL EXPERIENCE:

Confidential

Application: SAP R/3 ECC 6.0 and SAP CRM 7.0

Lead Solution Analyst

Responsibilities:

• Implementing the end to end sales order and return order process flow for B2B channels that flows from Customer Order Portals ->Middleware (TIBCO) and SAP PI systems and SAP CRM/ECC and finally third-party system for activations and monthly billing in SAMSON for SMB customers - direct/indirect channels.
• Key processes mapped and configured include standard sales order processing, logistics, returns, billing and credit memo processing.
• Worked with Business customers, Vendor partners, and Confidential EIT support teams to mitigate issues and provide system enhancement recommendations, and provide end-user system training.
• Engaged on Capex projects, to provide BRD and FSD reviews and feedback
• Assist in UAT testing when required for deployment of new projects, break fixes, or enhanced functionality (CR’s) in an existing Confidential systems.
• Work with TMUS EIT resources to document system architecture highlighting system issues and areas of improvements.

Confidential

Application: SAP R/3 ECC 6.0

OTC Team Lead and SD Solution Architect

Responsibilities:

• New implementation that called for creating a SAP R/3 solution for ‘plant nursery’ business using the All-In-One methodology.
• Key processes mapped and configured include consignment sales, standard sales order processing, logistics execution, shipment processing (transportation planning, routes, shipment cost), returns, returnable, billing and credit memo.
• Activation of building blocks in the demo environment to map the client processes to the ‘out-of-box’ SAP functionalities.
• Workshops to perform a Fit-Gap analysis based on SAP best practices and identifying the differentials for RICEFW.
• Documenting the new processes in the modified BPD’s and creating functional specs for the development team.
• Helping the client team to prepare data and working with the development team for development and data migration objects.
• Working with the project manager and client team for project tracking statuses and for plan-ahead activities.

Confidential

Principal Consultant - OTC and P2P

Responsibilities:

• Certification requirements included successful completion of a 3-day onsite workshop on presales strategy, achieving Level-4 levels compliances (8 sub-levels) with a final presentation in a client-simulated environment.
• All the levels were passed with 95+ % results renewing Confidential ’s status as SAP certified Gold Partner for client engagement.

Confidential

Application: SAP All-In-One (Retail Industry Solution)

OTC Lead

Responsibilities:

• The purpose of the project was to conduct a feasibility study for SAP implementation intended to achieve the four-fold objectives of Optimizing Existing Media Business, Enabling New Business Strategy, Visibility and Resource Repurposing.
• Reviewing the existing business processes related to Purchasing, DSDC (Direct Ship to Distribution Center), Internet Shipping, Assortment procedures, Catalog Pricing, Inventory Management, Remote/Virtual DC, Drop-Ship, Customer Returns & Supplier Returns, interfaces to legacy financial, POS and store-space systems.
• Activation of building blocks in the demo environment to map the client processes to the ‘out-of-box’ SAP functionalities.
• Conducted a Fit-Gap analysis using the demo system, to illustrate the SAP best practices for their current processes and identifying the RICEFW.
• Responsible for documentation of their Procedures (BPP’s) for the org structure finalization, Sales, logistics processes and Invoice processing.

Confidential

Application: SAP CRM7.0 EP 6.0

SAP CRM Consultant

Responsibilities:

• This is a subsequent phase of the project after Fisker’s SAP implementation (details in Project 2 below) for implementing the Partner Channel Management and Interaction Center for Automotive industry.
• Responsible for Implementation, documentation and testing of the Business Processes and Procedures (BPP’s) for Channel Partner Relationship, Lead Processing, Activity Management, Interaction Center - Inbound and Outbound call Processing.
• Activation of base, PCM and IC building blocks to support the dealer management & customer interaction functionalities of CRM.
• Back-end integration with ECC, for replication of Accounts, Contacts and End Customers with Sold-to, Payers, Contact Persons and End-users, both ways.
• VMS integration with CRM for replication of Vehicle Data, Vehicle Pricing, Configuration, and ERP orders, etc. to CRM.
• Customization of the UI framework to get the desired look and feel by renaming/removing/hiding unwanted views, menu items, refining the Navigation Bar Profile, modifying the components and work centers in the Work Area.
• Configured the Business Roles, PFCG roles for access and authorizations and training to the users and Go-Live support.

Confidential

Application: SAP ECC 6.0 (Automotive Industry Solution)

SD Lead

Responsibilities:

• The project team implemented the SAP Best Practices of ERP for Automotive industry primarily designed for mid-market segment.
• Helped in the activation of building blocks for best practices, so as to leverage on the ‘out-of-box’ functionalities for achieving ‘speed to value’ implementation.
• As part of the Gap Analysis phase, worked closely with the business for requirement clarification on sales, logistics, vehicle management and customer relationship management, presenting SAP solution in detail, identifying the deltas and designing solutions for the same.
• In the Realization phase, played an active role for implementing the Vehicle Management system (VMS) with primary and secondary VELO actions, status codes, vehicle numbering, master data fields for retailers/distributors, option-based vehicle pricing, VIN,, etc.
• Responsible for Implementation, documentation and testing of the Business Processes and Procedures (BPP’s) for the finalization of the org structures, Sales and logistics processes, Billing, Credit / Debit Memo processing, Variant Configuration based on ‘Action’ for user - options and ‘Selection-condition’ for BOM-components, Dealer Trades, Account, Contact and Activity Management.
• Created a flexible Planning Structure for forecasting based on Material and Internal Characteristics and Characteristic Values and a Product Allocation process for availability check.
• Active participation for process integration with the OEM vendor at Valmet (Finland) plant, warranty management and Dealer Management setup.
• Helped in the creation of functional and technical design specifications for RICEF objects like Sales reports for RDR, interfaces to the Valmet system and Product Life Cycle system systems (FAST), LSMW’s for master data uploads, pricing enhancements and Forms for Monroney Labels, Manufacturer’s Statement of Origin (MSO) and shipper handling documents, etc.
• Part of team responsible for performing Roles and Authorizations testing and training to the users and Go-Live support.

Confidential

Application: SAP 4.7

Business Analyst

Responsibilities:

• Implementation and documentation of all the above processes within a strict framework of Compliance to all Quality and HIPAA regulations.
• As part of the Planning Phase, created the Project Assessment Worked closely with the business and quality assurance team to capture requirements in the Business Process Requirement (BPR).
• Active participation in solution designing, prototyping and documenting of the same in System Software Requirements (SSR).
• Created the Functional Design Specs (FDS) for RICEF objects (reports, interfaces, conversions, enhancements, and forms) derived from the GAPS Analysis. Writing Config Rationales for configs done and working with Development team to produce the Technical Design Specs (TDS) document for the customization around RICEF objects.
• Developed the Test Scripts and the Requirements Traceability Matrix document to map the requirements with their corresponding BPR, SSR and Test Cases. Also part of the team performing the unit, system, end-to-end and regression testing as well as defect resolution. The testing was conducted using RQM, ADT, SDT tools with controlled and strict quality guidelines.
• Assisted the Change Enablement Team for writing a Training Plan and imparting user training and generating training documents.
• Providing post Go-Live support to the IS team and users.

Confidential

Application: SAP ECC 6.0

Business Analyst

Responsibilities:

• Part of the OTC team implementing the Order Management processes (Order to Cash) Sales processes for the Wholesale distribution system of IT products using Solution Manager Implementation Methodology.
• Design (BPP) and Build of Pricing, Returns and Invoicing business processes in the system through configuration and/or customization.
• Helping in formulation of the Pricing procedures, Sales Cost derivations, and Sales Profit and Gross Margin calculations.
• Worked on SD objects for Copy Controls, Text Determinations, Account Determination, Document Types, Master Data, BOM etc.
• Writing functional/technical specifications for RICEFW’s catering to the business requirements e.g. Lower Net Price Check and Compliance Checks for Returns, Shippable Order Value for Sales Order, New Master Data fields for Pricing, Pricing communication files, etc.
• Output Determination and designing form layouts for RMA and Invoice.
• Creating Test-scripts on HPQC and helping super-users test the config done for end-to-end Sales, Pricing, Returns, and Invoicing processes as well as special business processes like Customer/Vendor Consignment.
• Liasing with the BW team for technical specs on reporting like Environmental report, Floor Margin, Sales Cost, Profitability, etc.
• Integration Test Lead for organizing unit and integration testing with the RPO’s, BPE’s and super-users.

Confidential

Application: SAP ECC 6.0

Sr. SAP Consultant / Project Lead

Responsibilities:

• Developing the Supply Chain Solution for the Wholesale distribution.
• Defining the Organization structures, Pricing Procedures and views for Customer and Material Master Data.
• Building the SD Order Management (OTC) process and Logistic Execution (LE) in the SAP system with provision for processing Warranty and Customer Returns/Replacement Orders.
• Subsequent steps of Shipping and Billing with Account Determinations.
• The following tracks have been created on the MM side: Procure-To-Pay Track, Inventory Management Track, and Material Requirements Planning Track (MRP).
• Worked of ASAP Methodology, Bundled Package Sales orders using both variant configuration and BOM.
• Additional offering for Sales & Operational Planning (SOP), Early Warning System, Commission Management, Supply Chain Cockpit, Customer Service and EDI interfaces.

Confidential

Application: SAP 4.6 C

Sr. SAP Consultant

Responsibilities:

• Perform production support and enhancements for client’s SD Order Management processes (OTC), Supply Chain, Customer Services and Logistics Execution (LE) and Transportation planning groups, in a regulated and controlled environment.
• Performing the SAP roll-out in the business integration project of a new company in SAP which called for developing functional specifications, impact-testing of the additional configuration on existing processes, EDI interfaces modifications and data conversions and uploads and Sales BOM/product hierarchy.
• Working with ABAP developers to develop and test reports, user-exits in pricing & delivery processes, SAP script forms and building queries for Business analysis.
• Functional configuration and testing for new business processes of the clients like Down payments, Automatic Storage Location, Automatic Route determination, etc.

Confidential

Application: SAP 4.5B, BizTalk / Rosettanet

SAP Lead Consultant / Project Mgr.

Responsibilities:

• Business Analysis of requirements and creating a conceptual detailed design of a B2B solution interfacing vendor’s (Cisco) Oracle Financials back-end system with the company’s (Datacraft) SAP system, so as to have day-to-day pricing updates of vendor’s Products and Services updates into SAP for business usage.
• Creation of technical specs for development related to interfaces, focusing on data mapping, attributes and rules between SAP pricing elements and the middleware BizTalk/Webmethods elements conforming to Rosettanet standards.
• Data sizing, vendor evaluation,selection for H/W, S/W and Consulting.
• Initial Data Upload and User Reports to monitor success/failures of data transfers.
• Project Scheduling and Planning, tracking the milestones in the project.

Confidential

Application: SAP 4.5B

SAP Lead Consultant

Responsibilities:

• Understanding the requirements and defining the scope of the project.
• Configuring SD functionalities and integration issues, building a prototype and communicating project status to the team management.
• Configuring the system for the changes in Revenue Accounts Determinations, integration to Finance for correct postings, Batch Management for capturing the costs, unit and integrated testing to ensure that the systems meet the business requirements.
• User Documentation, UAT’s and Training to all the countries impacted by the change
• Knowledge transfer to the key super-users.
• Functional specs and testing of the Upload Programs and working with users for completing data upload/migration under stringent deadlines.
• Controlling the project deliverables to achieve the Go-live and providing the after-implementation support.

Confidential

Application: SAP 4.5B, Siebel 7.5, Clarify 8.1, SQL 6.0

SAP/Siebel/Clarify Consultant/Business Analyst

Responsibilities:

• Blue-printing and scope-determination of the business requirements.
• Liaising with the SQL developers for the conceptualization and design of the real-time updates and its integration with SAP.
• Mapping of SAP fields to web-based system & determining data flow.
• Enhancements in SAP Contracts Module for centralized operations.
• Authorizations and screens/views controls for users.
• Training, Reports Designing, User Documentation and Change Management for agents.
• Consolidation/Migration Phase (consolidating call mgmt operations):
• Actively involved in setting up procedures for call-center operations.
• Setting up of business rules in Clarify/Siebel to support operations.
• Mapping of Clarify fields to Siebel for Uptime Migration.
• Data Extraction from legacy - Clarify call mgmt and SAP contract mgmt .
• Setting/using of First Logic to standardize the data upload to Siebel.
• Coordinating with Global IT for upload, testing and final migration.
• Working with ESP’s to implement Workflows, Actuate reports.
• End-User Clarify and Siebel Training and Technical Documentation.
• Service Integration Phase (SAP contract Data with Siebel Service):
• Designing of the data flow between the SAP and Siebel systems.
• Data Mapping, attributes, and protocol for the exchange of the SAP contract related information to the corresponding fields in Siebel in a real-time environment using BAPI and Siebel R/3 connectors.
• Authorizations in both systems, Training and Documentation.

Confidential

Application: SAP 4.5B

SAP Functional Consultant / Business Analyst

Responsibilities:

• Implementation of complete SDLC to achieve integration of Contract Processing System (Warranty Contracts, Service Maintenance Contracts and Revenue Recognition from project implementations and maintenance contracts - periodic and milestone billing) with SD Order Management (OTC) process, to help in tracking, analyzing and forecasting for the Managed Services.
• Project-scoping & high-level blue-printing of Service processes.
• Used ASAP methodology to lay down the AS-IS to TO-BE document /data Process Flows and derive the GAP thru Business Analysis.
• Unit and integrated testing of the configured processes.
• Reports for fulfilling the various operational/managerial reporting.
• Managing roll-out of countries, legacy data conversions and uploads.
• End-User Training and Technical as well as User Documentation.
• Roll-out of SAP Sales and Finance processes to India offices.

Confidential

Application: SAP 4.0B / CIN 2.2A

SAP - SD Team Leader

Responsibilities:

• A complete life-cycle implementation involving re-engineering of business processes, streamlining of data flow and consolidation of all business functions.
• Leading the SD - team responsible to configure the Sales Order Management Processing which caters to different As-Is processes Sales Processes like sales, returns, exports, Rebates, credit mgmt., stock transfers, ATP’s, etc.
• To-Be Study and presenting the “Scope” through a pilot - project.
• Configuration of documents, pricing procedures & Master data determination.
• Integration with FI-CO module for Revenue Acct Determination, Credit Mgmt, Taxation procedures, Profitability for Business Analysis.
• Integration with PP for Availability Check and Transfer of Requirements.
• Integration with MM for Stocks, Co-maker sales/purchases & Stock Transfers.
• Laying down the Test-Plan for Unit and Integrated Testing; checking of outputs.
• Part of the team responsible for data conversion & migration.
• Co-ordination with ABAP team for generation of various reports, BDC’s for Upload of Master data and developing work-arounds where required.
• Guiding the Core-team members, doing End-User Trainings and preparing for Roll-out to other Branches followed by Post-Implementation Support.

Confidential

Application: SAP 3.1H

SAP Consultant

Responsibilities:

• Key member of the project team responsible for Sales and Distribution of Services related to the deliverables necessary for turnkey projects, back-to-back Third-party Order processing and Intercompany processing, Availability and Credit Management.
• Configuring the processes on SAP development server and carrying out testing at module level (SD) and specifically for MM & FI integration.
• Documentation on the AS-IS/To-Be processes for Management review.