SAP ISU CRM/C4C/Hybris Consultant Resume

SUMMARY:

15 Years of Overall experience in IT with over 13 + Years of experience in SAP Development and Implementation of customized packages pertaining to functional modules like SAP CRM, C4C, Sales, Marketing Modules and SAP R/3 Sales and Distribution (SD), Material Management (MM), FICO, SAP CRM Sales, Service and Marketing, C4C, Hybris. Solution Owner for developing an SAP IS - U Rapid deployment tool comprising implementation of best practices in utility industry.
Owned completed life cycle of the tool realization including concept, design, end-to-end deployment.
Sound understanding of SAP Architecture, ISU/CRM application interplay and data model.
Providing SAP CRM consulting and Subject Matter Expertise to Utility Clients.
Involved in day-to-day tasks such as requirement gathering, analysis and design, configuration and implementation, program management, etc.
Big 4 consulting and methodology experience including experience with Max Attention Customers.
Significant experience in leading onsite and offshore teams in both India and the United States.
Confidential has defined the roles and responsibilities needed to establish the teams and assigns individuals to roles based on strengths and experiences.
Experience in Utility, Insurance FSCD, IS Media Projects, implementations configuration of SAP-IS - Utilities/CCS, CRM EhP3
Confidential has performed as a Senior Manager, Manager, Principal Consultant, Project Manager, Solution Architect, Team Lead, Onsite Offshore Coordinator, and Senior Analyst and as a Functional Consultant. He specializes in SAP-R/3 (ECC 6.0), SAP-CRM

KEY SKILLS:

SAP ISU and CRM

Customer Service and CRM

IC Web Configuration

Cloud for Computing (C4C)

Multi-Channel Foundation

Hybris Ecommerce Suite

BRF Plus Application CRM Functionalities

KEY STRENGTHS:

Strong analytical and problem solving skills

Result Oriented

Team Building

Deliverables

Business Blueprint

Functional specifications

Configuration

Testing scripts

Presentation and Reporting

Project plans and Schedules

User cases for requirement gathering

Workshops plans

TECHNICAL SKILLS:

SAP Expertise: SAP ISU Customer Relationship Management: Complete call center set up including, Proficient in configuring various scenarios in CRM using Business Partners, Organization Management, Territory Management, Leads and Opportunity Management, Activity Management, Transaction Types, Service Contracts, Service Orders and Claims, Returns, Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, Partner Determination Procedures, Status Management, Rule Policy Types, Text Management, Date Profile, Action Profile, Installed Base, Pricing, Contracts, Products, Product Categories, etc.

Contract Management: CRM Middleware

AMI configuration from CRM: Integration Experience DM, FICA, Billing and third party systems.

Order Management.: Sales, Marketing, Service, C4C, Hybris.

PROFESSIONAL EXPERIENCE:

SAP ISU CRM/C4C/Hybris Consultant

Confidential

SAP Principal Consultant

Confidential

SAP ISU Specialist

Confidential

Assistant Manager

Confidential

SAP Consultant

Confidential

Web Developer

Confidential

Responsibilities:

Appropriately manage and collaborate with customers/stakeholders (interval, external/third party) to identify their business objectives and problems with user stories.
Enthusiastically mesh cross-functionalities teams - from requirements, development, delivery, release, business and sales-team managers and members to ensure the products meets the customers’ needs and the organizations financial objectives.
Credibly represent and build collateral (documents, reports and presentations) to market the necessary product messaging and support sales presentations and demonstrations for content and branding during product launches. Demonstrated ability of providing product ownership and subject matter expertise.
Dynamically articulate requirements, goals and milestones for the creation and maintenance of product roadmaps.
Present dashboards on key performances indicators(KPIs), project progress, and other ad hoc requests for reports.
Collaboratively assist leadership and managing project aspects including cost reporting, cost, schedule, scope, and risk for key work streams in an agile or waterfall software development landscape.

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