PROFESSIONAL SUMMARY:

• Over 15+ Years of Professional experience in the IT/ Telecom industry including 8+ years’ experience in SAP SD functional consultant, with proficiency in all implementation phases right from Requirements Gathering and Analysis, to GO - Live/Production implementation with experience in configuration of SAP CRM and experience in SAP SD with emphasis on Organizational Structures, Account Groups, Pricing and Condition Techniques, Account Determination procedures and Copy Controls.
• Over 7+ years of successful account management and business development with a focus on customer satisfaction in the IT/Telecom industry
• Extensive experience creating Interfaces between SAP and NON-SAP Systems such as 3rd party Freight, Transport, and systems used for Billing.
• Worked ontime related and service related revenue recognition procedures. Expertise in configuring Billing Plans, Rebate agreement and Inter-company billing
• Proficient in interacting with Business Process Owners and End Users during Business Blueprint, Configuration, Customization and Integration phases, Organizational data determination, Partner processing, Transaction Processing, text determination, Activity management, status profiles and Action profiles.
• Expertise in guiding the technical team members for User Enhancements, Custom Reports and other system modifications.
• Well versed in translating/improving (SAP Best Practice) custom business processes into Functional Specification & carrying out the assignments assigned to completion.
• Expertise in Implementing, Customizing, IMG Configuration, Analysis, Application Design, Testing, User, Support in SD module and expertise in integration of MM, PP, WM,FI/CO,APO-GATP modules.
• Expertise in Creating, Comprehending BBP and the necessity to meet the Functional and User requirements Doc’s.
• Expertise in Configuring & Customizing of OTC (Order to Cash) & QTC (Quotation to Cash) Cycle process.
• Experience in Sales Document configuration based on various sales processes.
• Extensive experience in performing GAP Analysis, preparing functional specifications, programming specifications, user manuals, and troubleshooting tickets.
• Experienced SAP GTS Consultant having handled multiple implementations of SAP Global Trade Services (GTS) from versions 3.0 to 8.0
• Comprehensive knowledge delivering cross border trade solutions, with substantial SAP experience utilizing GTS, MM, SD/Foreign Trade, Logistics Execution. nsultant with over 8 years of experience in Information Technology and ERP SAP application. Hands on experience in SAP best practices include Implementation, upgrade, Migration & Support Projects.
• Experienced in Business process Analysis, Configuration expertise in SD, LE, CS, WM, MM process and thorough understanding of other integrated technical & functional module.
• Experienced in SAP end-to-ends Life Cycle projects using ASAP methodology & Road map: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go-Live, Support.
• Followed industries Best Practices for Global Business Process Template design & Process Flow Diagram.
• Worked in different Domain & Verticals like Manufacturing, Textile, Steel, CPG, FMCG, Healthcare, Pharmaceutical and Managed services.
• Hands on experience Troubleshooting issues on Supply Chain Management (SCM) processes on OTC.
• Translated Business Objectives into Functional/Technical Specification based on requirements
• Expertise in Customer Material Listing, Exclusions, Batch & Serialized Management Configurations.
• Experience with Configuration for Special Product limitation on Quantity Contract.
• Expertise in creating Bill of Materials (BOM), Variant Materials with Variant Pricing strategies in Variant Configuration (VC).
• Extensive functional Experience in CRM sales such as activity management, Opportunity management, order management, account and contact management, and interaction center sales (With ERP Sales order).
• Having good knowledge of CRM-ECC integration - Logistics Integration, Cost Center, Business Area integration and HR &CRM, GATP integration.
• Configuration of WebUI including Navigation Area, Work Centers, and Authorizations etc. based as per the Business Role.
• Functional experience in configuration of condition techniques for Pricing, Partners, Territories, Organizational elements, Dates and texts in the business transactions
• Extensive pricing exposure covering pricing procedures, pricing scales, condition records, access sequence, condition types. Special condition pricing covering promotional pricing. Condition exclusion and supplement for best price determination. Sales order costing in pricing, pricing analysis and simulation.
• Well versed in Configuring and Customizing the key core concepts of Service such as Installed base Management, usage based service contract, return and Complaint management, warranty claims, interaction center service.
• Complete knowledge of testing cycle right from requirement gathering, test case execution, and defect tracking till report generations.
• General ISU configuration, Device Management, Customer Service, CIC, MM, SD, Print Workbench, Data Migration including Emigall, UCES (Biller Direct), ABAP/4 and Basis.
• End-to-end Order fulfillment Expertise in configuring Delivery process such as Picking, Packing, and Transportation, Proficient in configuring Shipping Point Determination, Route Determination, Transport and Delivery Scheduling, Backward Delivery Scheduling, Partial and Complete Delivery, Subsequent Outbound Delivery Split.
• Excellent client-facing skills, people skills, leadership skills, willingness to learn, analytical skills, problem-solving ability and boldness to face challenges
• Highly involved in the complete test cycle as well as in defect fixing.
• Experienced at providing functional specifications for custom enhancements (user exits), forms, reports and conversions (RICEF).
• Very energetic, positive and enthusiastic team player with excellent verbal and written communication skills. Flexible, dedicated, hardworking and accustomed to working in a high-pressured work environment.

TECHNICAL SKILLS:

Operating Systems: MS DOS, Windows x series and NT

ERP Systems: SAP ECC 6.0,5.0,4.7and CRM 7.0

Database: MS SQL Server

Testing Tools: HP Quality Center(HPQC), Manual Testing techniques, HP Load Runner

Reporting Tools: Crystal Reports, JIRA

Tools: SAP Solution Manager V7.1, MS Office Suite, MS Project 2013, MS SharePointMS Access, Visio.

Methodology: ASAP, AGILE, LEAN SIX SIGMA Green Belt

Languages: French - Excellent English - Excellent

PROFESSIONAL EXPERIENCE:

Confidential, Basking Ridge, NJ

SAP SD/CRM /Logistics Functional Consultant

Responsibilities:

• Requirement gathering from the business owners for conceptual understanding of the business functions, documentation of the requirements, design the requirements to synchronize with SAP functionality.
• Analyzed, Designed, Configured, evaluated, implemented various processes on SD LE need.
• Interacted with the Business User & Technical team for Requirements gathering, facilitation of business process discussions, solution design, configuration, documentation, testing, user support & UAT.
• Configured Order-to-Cash, Make-to-order, Free goods, Rush order, Cash order Process.
• Order type, pricing procedure, ATP, Batch Management, Shipping and Transportation cycle which included Route, Delivery, Returns, Billing process.
• Involved in Project phase from Project Planning, Business Blue Printing including RICEF and Template Design, Realization, Final preparation, Cutover, Go-live and support onSD/LEmodule with integrated 3rd party Hand-Held device with inbound outbound IDOC & WM system.
• Worked on Master data mass maintenance and Migration work from Legacy system LSMW.
• Wrote business functional specifications for different business process scenarios.
• Maintained Organizational data for sales, creating Organization Determination Rules and customizing settings for Partner processing.
• Maintained Organizational Data profile and number ranges to the sales transactions.
• Activity Management - Involved in customization of activity management and prepared visits, task etc.
• Opportunity Management - Sales Cycle, buying center, action setup and follow up documents and workflow setup for the opportunity management.
• Lead data migration team to re configure ISU migration workbench for optimal performance and enhanced data integrity.
• Pricing using IPC - Condition Technique, Pricing procedure, access Configured transaction types Quotation and sales order, item categories and Item categories determination.
• Configured access sequences, condition tables, condition records, pricing procedure determination.
• Contract Management - Configured Quantity contract, value contract and the follow up transactions.
• Sales Order Management - Configured sales document with partner determination, organization determination, actions, date profile, text determination.
• Worked on three projects in ISU, one implementation project in Electricity in Singapore and two support & development projects in large Water Utility companies in UK and USA.
• Experienced in ISU Billing along with good exposure in Device Management. Extensive experience of testing.
• Involved in configuration of customer interaction center (CIC).
• Configured UI views and assignment blocks as per the business process requirement
• Involved in configuration and customization of Agent Inbox, Interaction Record, and CIC Web client.
• Involved in all types of testing System Testing/Unit Testing, Integration Testing, User acceptance testing
• Product Support.

Confidential - Atlanta, GA

SAP SDConsultant

Responsibilities:

• Participated in Business Blueprint workshop
• Integration of 3rd Address Check Interface UNISERV (RICEF component) with SAP ERP.
• Configured BP roles, navigation bar profile to define logical links, work center link groups, direct link groups and work centers for Service Organizational Model.
• Revenue account determination:Dependencies for Revenue account determination, assignment of account keys and G/L accounts. Worked with FI/CO team to streamline revenue recognition.
• Configured Partner Determination Procedure to determine contact person of the transactions.
• Defined Copy Control for all the transaction types to create follow up transactions
• Configured Transaction Settings for Service Order Processes, Service Order Quotations, Service Plans, Service Confirmation, Service Contracts, Service complaints and Returns etc. i.e., defined Transaction type and Item Category
• Determination and Defined Copy Control between business transactions.
• Involved with Logistics Execution, Warehouse Management, Material Management, Transportation, and Billing.
• Configured Installed Base categories and Objects.
• Created Service and Response Profiles for SLA.
• Coordinated with middleware team to download Service Products, Product Hierarchy, and Product Categories from the backend system into the CRM system.
• Responsible for configuration and setup of service process related data such as warranties, entitlements, work flow escalation and assignment of these to the service process transaction types.
• Customized Service Order Types to cover the cross-sectional Service Transactions including Complaints, Returns and Warranties in the convenient way for SAP SD/CRM implementation.
• Worked with BTC 3rd level team & on incidents in SAP GTS system, Pricing, Rebates & GATP/ATP in APO.
• Configured Web Shop to support B2B and B2C (E-Commerce and E-Service) by modifying existing templates and created Product Catalogs, Proposals and ATP check via R3.
• Coordinated with FI team for Configuring Revenue Account Determination and G/l account allocation and revenue recognition.
• Configured and customized business scenarios with capabilities such as Base Functions, IC WebClient functions & profiles, Agent desktop functions, Telephony Integration for Automatic Number Identification (ANI).
• Assisted ICSS team to create, manage and update Cases and Solution Database in Knowledge Management for FAQ and provide advance search capabilities for predefined problems and User Administration.
• Assisted the test lead in development of application Test Plan and User Acceptance Test Plan along with the Business users and OTC Cycle for SAP ERP.
• Worked onrevenue recognition cyclebusiness activities, such as sales order entry, shipping, billing and collection.
• Involved in of end users and troubleshooting day to day problems for SD module transactions.
• Providing assistance in Post Production Phase to fix the Bugs and errors and close the Tickets.

Confidential, New York City, NY

SAP CRM/SD Consultant

Environment: SAP ECC 6.0, Oracle ERP, SAP CRM 7.0

Responsibilities:

• Involved in a Full Life Cycle Implementation using ASAP methodology and documented project requirements, defined organizational model and refined project goals by mapping the business process to the standard SAP functionalities.
• Developed and documented the functional specifications for the project requirements in the Blueprinting phase.
• Involved with Logistics Execution, Warehouse Management, Material Management, Transportation, and Billing.
• Primary CRM resource of this highly customized project responsible for most critical components and functions of IC Web Client scenario.
• Configured and customized business scenarios with capabilities such as Base Functions, IC Web Client functions & profiles, Agent desktop functions.
• Developed and customized the IC profiles based on client's business process and assigned them to the position holders and organization units.
• Configured Sales order process, Consignment, Free goods delivery & inter plant stock transfer process.
• Worked on Order Management, Pricing procedure, Tax, Outbound delivery, Invoicing, Shipping Transportation, Schedule, Route, ATP, Batch, BOM, Output types, Inventory.
• Involved in Master data Migration work through LSMW and maintain master data requirements.
• Worked with inbound, outbound IDOC like 850 Order, 856 Shipment notifications, 810 Invoice.
• Worked with ABAP on debugging the standard reports expansion of new development.
• Worked in various data modeling process and generated SD and integrated module report in BI client.
• Resolved issues/ incidents in SAP R/3 SD Module, SAP GTS system, Pricing, Rebates & GATP/ATP in APO.
• Generated CTI specific call lists and assigned call lists to the call center agents.
• Extensively involved and coordinated testing phase of the project and performed unit testing to ensure high precision.
• Conducted user for Market Plan, Campaign Management and Market Segmentation.
• Configured Sales documents in SD such as Rush Order, Cash Sales, and Consignment documents.
• Configured various attributes related to Business Partner master data like roles relationships screen settings.
• Prepared documentation for the implementation process and worked with ABAP programmers to enhance the functionality.
• Worked on CRM/FI interface for account postings and CRM/BI interface for generating customized reports.
• Participated in preparation of test cases for unit & integration testing and User acceptance testing and defect tracking in Quality Center.
• Provided Production Support.

Confidential - Bridgewater, NJ

SAP SD OTC Functional Consultant

Responsibilities:

• Extensively interacted with Business partners to understand the business process and finalize the To-Be processes.
• Gathered requirements from business users for projects and enhancement initiatives for preparing the required functionalspecifications, and ensuring proper deployment of activities.
• Configured Order types, Returns, Credits, Debits, donation orders, Rush orders, ATP, Third-party-orders, Intercompany Sales/Billing, Pricing, Invoice, Item/Schedule line categories, Contracts, Rebate agreements, copy control, Credit Management, consignments Process and BOM Main Sub Items.
• Configured new Sales documents by copying the standard doc types, defined rules for item category determinations, and assigned documents to sales area for proper functioning.
• Configured Customer Master Records for Sold-to Party, Ship-to Party, Bill-to Party, Payer Records and Material Master Records for transactions, Worked on Customer Material Information Records.
• Configured Basic Functions: Procedures, Condition Types, Access Sequence and Condition Records for Pricing (KA00, K005, and K029), Text Determination, Output Determination, and Material Determination.
• Evaluated reports to display pricing and logistics information on a material or group of materials for specific regions.
• Configured Material listings and Exclusions, Removal, Free goods, Rush order, Inclusive free goods, and Condition techniques as per client requirement.

Confidential, San Francisco, CA

SAP SD Consultant

Environment: SAP ECC 6.0

Responsibilities:

• Conducting workshops to gather the business requirements.
• Different set of sales orders to match the business process, and sales order to run the revenue recognition.
• Meeting with business process owners and departmental heads to identify the business requirement.
• Analyzing the client’s as-is business process and mapping it to to-be business processes by identifying the gaps.
• Preparing business process documents for the sales and distribution activities.
• Drafted functional requirement specifications (FRSs) for customer master, quotation processing, sales order processing, consignment processing, billing, returns processing, contract processing, rebates processing, and backorder processing.
• Prepared functional specification for the development of Reports, Interface, Conversion, Enhancement, and Forms.
• Prepared unit test scripts and checklist to be included in the functional specification. Tested RICEF objects.
• Configured customer master and partner determination. Added customized partners in the customer master record.
• Designed customer master and customer account group.
• Worked extensively on pricing procedures in service process for service contracts, quotes and service orders/confirmations
• Worked on Web UI configuration for service process by providing thin client functionalities to the business users.
• Worked in customer master conversion. Analyzed legacy customer records to map properly to the SAP systems and successfully migrated the customer master records using LSMW.
• Successfully worked on pricing conversion, material listing conversion, open sales order conversion, contract conversion, and CMIR conversion.
• Revenue Recognition both time based and service based - and sales order, and Account determination.
• Material Master- about 450 products. These are carefully analyzed for their behavior under different sales and Billing process. Accordingly, material group, account assignment groups, item category group, item categories, and higher-level item category are designed to achieve the overall process of these material right from sales, to project and to revenue recognition. Other material master fields including material group1, through 4 are used to capture additional information for Reporting purposes. Configured required fields.
• Working on business subject matter experts (SMEs) on SAP functionality to train them as trainers.
• Working on cross-functional integration with LE/WM, MM, FI and PS.
• Working with developers to make the RICEF objects fully functional.

Confidential, Miami, FL

SAP SD Analyst

Responsibilities:

• Reviewed Business requirements and conducted interviews with concerned users using structured and open questionnaires and recorded and documented the ‘As-Is’ business process flow.
• Created flowcharts for the various processes and got it validated from the concerned business process owners.
• TO-BE processes are designed in terms of process view, component view, functional view, information view and organizational view.
• Customized Availability Check and Transfer of Requirements for sale from stock, order requirements and Order to Delivery (OTD) Process.
• Worked on the Configuration Parameters and Settings, Component Availability and determining the Item Categories for the Variant Configuration as integration with CRM module.
• Configured Product Hierarchy with the use of characteristics and using them in pricing.
• Assisted with Forecast Monthly Demand (FMD) issue.
• Worked on Warranty Management, characteristic, class, warranty types & warranty determination.
• Played a key role in an application “Service Call Management” in Customer Service Management Module to maintain the Service Notification/Service Order functionalities like Mileage Confirmation, Order Confirmation, Goods Movement, Work Duration Confirmation, etc using Dialog Programming and Batch Input Programming. The travel time, work time and mileage are updated in separate Z Tables.
• Expert in GTS Configuration, Export /Import Compliance, SPL/Embargo, License Determination, classification, Customs Export, import process, trade Documentation * Hands On experience with the integration with data service providers for denied party and classifications.
• Configured Customer Hierarchy for statistics, pricing and to include the multi-level buying groups of customers
• Assigned Storage locations to Plant, configure. Warehouse, Pick & Pack Determination with different Warehouse numbers.
• Worked in Transportation & Distribution (TD) to implement different processes.
• Determined the Logistics Execution process and its variants like Shipping point, Route, Plant, Transit time, Transportation Planning Time, Shipment and Storage Location.
• Configured the Inbound Shipment Types, Shipment Cost Items, made the Shipment Pricing Procedures, defined the Condition Types, and Access Sequence.
• Implemented GTS compliance management, Custom Management & Risk Management as well as their sub.
• Configured the Inbound, Outbound delivery processes for MM and SD modules.

Confidential, MI

SAP SD/LE Consultant

Responsibilities:

• Overall responsibilities for all aspects SD/LE components, providing user and support for various teams in OTC process also, part of the Distribution team involved in Configurations.
• Involved in IS-OIL downstream component.
• Knowledge of IS-Oil functions like TSW, Silo management and TD applications.
• Configured and customized several aspects of SAP SD including Master Data components, sales order management, pricing, ATP, delivery processing, shipping, transportation, billing and credit management, ConfiguredOrder to cash (OTC), Material determination, Account determination, Route determination, contracts agreementand rebate processing, Configured outbound delivery, picking, packing, delivery schedulingand automatic batch determinations.
• Pricing controlconfiguration involves setting up rebate, retro billing processes so revenue gets posted to relevant reconciliation accounts.
• ConfiguredPartner determination,Output determination,Smart formsfor order acknowledgement and Invoice returns. Output processing EDI, Mail,Fax.
• Worked oncustomer master conversionanalyzing legacy customer records to map properly to the SAP systems and successfully migrated the customer master records usingLSMW.
• Worked onCross functional integrationwith FI, MM, WM and CRM.
• Middleware and groupware - Replicate product master data, Business partner master data, pricing condition and Transactional master data from R/3 to FICO.
• Revenue account determination and integration of SD/FI.
• Integrated IS-Oil with CRM for performing pricing for commodities during the sales processes in SAP CRM.
• Worked extensively on EDI/IDOCs enhancing and testing process in Integration testing.
• Involved in production support - worked on enhancements and provided root cause fixes and closing the tickets logged during support period.
• Experienced inUnit testing, System integration testing, Performance testingand Regression testing.
• Configured customer master data along with, customer group, payment terms, reporting and AR, Assisted technical team to test interface for transportation system with SAP and other legacy systems.

Confidential, Maclean, VA

Business Development Manager

Responsibilities:

• Develop relationships with local small businesses matching their business needs with the best Microsoft solutions available.
• Manage customer experiences from client cultivation, through sale, through project management of on-site setup and providing ongoing support.
• Evangelize, showcase, and educate clients & potential clients about Microsoft technologies through individual and group presentations, inside and outside of the store environment.
• Build local awareness and client base through active participation with local professional associations and networking events.

Confidential, Columbia, MD

Business Development Manager

Responsibilities:

• Identifying new business opportunities
• Responsible for managing the relationship with the customer
• Prepare and present professional business proposal and executive presentations
• Sell complex data solutions to existing customers and prospects across Module
• Responsible for building relationships and networking with key customer executives
• Leading negotiations with customer
• Managing tender preparations, price discussions and leading project meetings
• Establishing trust with the customer

Confidential, Gaithersburg, MD

Assistant Store Manager

Responsibilities:

• Responsible for effectively supervising all aspects of the retail location
• Responsible for recruitment, selection, development and of all retail sales personnel
• Responsible for tracking and measuring the retail store performance
• Prepare sales projections, management reports and retail store correspondence.
• Effectively managing store payroll including overtime and temp expenses.
• Also required to manage operating revenues and expenses