SUMMARY

• Over 18 years of progressive work experience in IT industry and Over 15 years in SAP Basis/Security Architect/Administration/Operations management.
• Trained in Project Management and have managed multiple SAP projects from start to finish i.e. Initiation, Planning, Executing, Monitoring & Controlling, Go - live/Closure.
• SAP Basis experience with strong experience in analyzing, designing, proposing and delivering SAP Technical Architecture Solutions.
• Strong Hands-on exposure on SAP Technologies including Implementation, Upgrades and Migrations.
• Led complex, end-to-end process and system design projects involving SAP.
• Successful and reliable implementation of highly complex cost effective systems and architecture while meeting business needs.
• Performed analysis on and recommended quality highly complex solutions for business processes and stayed abreast of emerging cost effective technologies.
• Understands, improves and mentor others on the various IT methodologies which include project management, development, service management and system architecture.
• Strong experience in SAP technology, functionality, and business usability.
• Experienced in SAP R/3, ECC, BW, BI7.0, EP, SAP Solution Manager, and other Netweaver components along with Oracle, system management tools and trends.
• Expertise in SAP software installs, technical upgrades, support packs, add-on management.
• Performance tuning of SAP environments, ensuring efficient and secure operation of the SAP systems. Hands on experience in production support, monitoring, client administration, transport management, sizing, archiving, Disaster recovery.
• Proficient in using SAP Methodologies ASAP and RunSAP. Proficient in Vmware, Vcenter etc.
• Experienced in SAP Security implementation. SOD analysis, PFCG, and supporting Audits.
• Strong analytical and problem solving skills; Work across functional support areas to tune SAP Applications for optimal performance, ability to quickly identify problems and recommend solutions.
• Proven ability to liaise with middle/senior management both assertively and with confidence.
• A reliable team player and self-starter with strong customer service, communication, interpersonal, organization and time management skills. I am a creative and analytical problem-solver with the ability to follow a demanding project through to completion in a fast paced, high-pressure environment.

TECHNICAL SKILLS

Hardware: SUN, IBM PC’s and compatibles, Routers, Switches, Servers

Operating Systems: UNIX (IBM AIX, Sun Solaris, HP), Linux Red Hat 9.0, Windows 2000/95/ME/XP/7.0

Computer Languages: Visual Basic, C++, Java, PL/SQL, Perl, HTML, ASP, JSP, J2EE, UNIX Shell, CGI, Java Scripting

RDBMS: ORACLE 9i, DB2, MS SQL Server 2000/2005, MS Access 2003, Oracle 10g

Reporting Tools: SQR and Crystal Reports

Applications: Lotus Notes, MS Office Professional 2003, VISIO Professional

Server Software: Windows 2003 Enterprise and Small Business Server, Lotus Domino Server 6.1, Microsoft Exchange Server 2003

Statistical Software: SAS 9.0, MSTATC, Excel, SPSS 10, SYSTAT

Web Design Tools: Adobe Acrobat Writer, Fireworks, Front Page 2003, Corel Draw 12, Photoshop 6.0, MS Publisher 2003, Macromedia Flash MX

Web Development Tools: ColdFusion MX Studio, HomeSite, Dreamweaver MX

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

SAP Basis Integration Manager

Responsibilities:

• Preparing workshop material and helping lead management in preparation of documentation
• Leading and gathering requirements documentation
• Lead and facilitate communication between different vendors for problem resolution

Confidential, Brooklyn, OH

SAP Basis Technical Architect / Basis Lead

Responsibilities:

• Working on upgrade project from Netweaver 7.01 to 7.4
• Carried out system copies for project DEV environment (n+1) using database independent and dependent procedures for CRM, BI and EP systems
• Involved in system sizing for the Java split environment
• Carried out DB2 upgrade from 9.7 to 10.5
• Split dual stacks by exporting Java stack (Move DB option)
• Imported Java stack to new lpars and removed old one from the source system
• System copy for project QA environment (n+1) using snap - shot approach and database dependent method
• Configuration with Solution Manager 7.1 for ABAP and JAVA split systems
• Troubleshooting system issues after system copies during functional testing
• Responsible for grooming of new resources
• Prepare work plans and get agreements from stack holders through regular meetings
• Prepare Visio diagrams for architecture
• Take approvals and execute system downtimes for new enhancements
• Work and follow up on defects resolution during smoke and regression testing

Environment: AIX, DB2 9.7 and 10.5, CRM 7.0, BW 7.01, Enterprise Portal 7.01

Confidential

SAP Basis Team Lead / Technical Architect

Responsibilities:

• Production support for R/3 4.6, 3.1 and BW 3.1 landscapes
• Project support for high availability of HP - UX and Oracle DB (26 terabyte)
• Performance tuning for R/3 4.6 environment
• Assigning tasks to on-shore and off-shore team members
• Project support for future migration and upgrade of R/3 4.6 landscape
• Installation, configuration of Solution Manager 7.1 including technical monitoring and dashboards
• Coordinating activities for DR rehearsal and making sure that all documentation for DR tests are completed and uploaded to the SharePoint portal
• Project support for ChaRM and Redwood job scheduler
• Provide performance and high severity problem reports to the management
• On-call support on rotational basis

Environment: HP-UX, Oracle 9i, R/3 4.6, BW 3.1, R/3 3.1

Confidential

Sr. SAP Basis & Security Administrator

Responsibilities:

• Security administration for ECC 6.0 including creation of roles, user management etc.
• Production support for ECC 6.0, BI 7.01, PI 7.1 and Enterprise Portal
• Administration of PI 7.1 including monitoring, CTS+ configuration, performance tuning etc.
• Configuration of BI Pre - calculation server
• Configuration of CTS+ for portal transports in a dual stack environment
• Printing administration and troubleshooting
• Configuration of e-mail alerts in Solman
• User creation using RACF ID methodology and then assignment of licenses in SAP
• Local and remote client copies
• GRC project management
• Configuration of TAMS performance module (HP) in SAP
• Installation and configuration of SAP GTS 10.0 installation, configuration and installation of Add-on for ECC systems.
• Update of Support Packages for SAP PI 7.11 EHP1 5-10 along with Seeburger SP s 2.1.5
• Installation and configuration of SAP Portal 7.4 with Oracle 11g
• Upgrade of Oracle 10g to 11g for ECC, BI and PI systems
• Upgrade of ECC6 to EHP6 from EHP3
• Migration of ECC6 (Oracle database) from HP-UX to Linux Red Had platform.
• Oracle database compression through system copy using SAP Software provisioning manager
• Supporting maintenance windows for non-production and production SAP landscapes on monthly basis running on MS Windows
• Printing administration and troubleshooting (CUPS and VPSX)
• Configuration of managed systems in Solman 7.1 including installation of Diagnostic agents (Agent on the fly) and configuration of EarlyWatch alerts
• Evaluation of EarlyWatch reports for managed systems and taking necessary actions
• Installation and configuration of Vertex in Linux environment
• Oracle 11 performance tuning for ECC 6 and PI 7.1 environments
• On-call responsibility on weekly basis

Environment: HP-UX 11.3, Oracle 10g and 11g, R/3 4.7, ECC 6.0, GTS 10.0, BW 7.01, Solution Manager 7.1, EP 7.01 and 7.4, PI 7.1, Windows Server 2003, SQL Server 2008, Linux Suse

Confidential, Northridge, CA

Senior SAP BW/EP Administrator

Responsibilities:

• Installation and configuration of Federated Portal Network
• Monitoring and administration of SAP Enterprise Portal, BW and R/3 systems
• Improving performance of Enterprise Portals and BI systems by fine tuning Java and ABAP parameters as recommended by SAP Early watch report
• Applying Support Packages and Patches for SAP Enterprise Portal 7.0 and BI systems including kernel upgrade
• Upgrading Java SDK for SAP Enterprise Portal machines
• Upgrading Siteminder and Apache for SAP Portal servers
• Successfully completed domain migration for SAP Portal 7.0, BW 7.0 and PI 7.1
• Oracle Database administration
• Configuration and maintenance of Federated Portal Network
• SAP Enterprise portal transports
• Backup and recovery
• BW production support
• Emergency backups using VERITAS Netbackup
• Installation of security certificates for apache and SAP Enterprise Portal
• Acquisition of SSL certificates from VeriSign
• Installation and configuration of SAP BI Pre - Calculation server for windows server 2003
• Installation and configuration of Solution Manager 7 including Service Desk and Change Request Management (ChaRM)
• Upgrading SLD of Solution Manager 7.0 for PI 7.1
• Configuration of CTS+ for PI 7.1 and then integrating with Solution Manager ChaRM
• Upgraded BI 7.0 and SAP Portals 7.0 to EHP1
• SAP BusinessObjects installation, configuration and integration with BW and Portal for SSO
• SAP BusinessObjects security and general administration
• Upgraded PI 7.0 to PI 7.1 and managed all the problems faced during the upgrade single handedly
• Installation, configuration and administration of OpenText SAP archiving software
• Responsible for Test and Assurance process for all SAP Production systems
• Part of the team for the design and solution of Disaster Recovery project
• Responsible for windows server administration of GE applications i.e. Teleform, Web Framework etc.
• Administration and troubleshooting applications running on WebLogic
• Carried out two projects for Lean Sigma certification
• Installation, configuration and administration of Documentum 5.3 for SAP R/3 4.6.
• Upgraded EMC Documentum 5.3 to 6.5
• On - call process support on weekly basis

Environment: HP-UX 11.2, Oracle 10g, R/3 4.6C, BW 7, Solution Manager 7, EP 7, PI 7.1, Windows Server 2003, OpenText 10, BusinessObjects XI 3.1, Sun Solaris 10.0, BEA WebLogic 8, MS SQL 2005

Confidential

Lead SAP Basis Administrator

Responsibilities:

• Distributed Installation and configuration of Solution Manager
• Distributed installation and configuration of ERP2005
• Applying kernel upgrade and support packages on Solution Manager and ERP2005
• Connection of satellite systems with Solution Manager
• Performed post - installation activities for Solution Manager and ERP2005
• Configuration of SAP router and installation of printers
• Maintaining users, troubleshooting user’s problems, Applying OSS notes, Plug-Ins, and Support Packs
• Monitoring System with CCMS, Background job processing, Spool jobs, Spool and Queue administration
• Adjusting Operation modes and WPs depending on the load and job type to be scheduled and executed, profile maintenance
• Database administration, working with Oracle DBA
• Background jobs scheduling and monitoring, monitoring routine system checks for any errors system errors, update errors etc.
• Working with TMS, transport directories, securing transport directories, domain controller
• System performance analysis and tuning (ST01, ST02, ST03, ST04, ST05, ST22)
• Administering lock entries and update records (SM12, SM13, SM14)
• Worked with transactions that were being used but not limited to SM21, SM50, SM51, SPAM/SAINT (for applying Support Packs and to add Plug-Ins), AL11, SM28, SM01, SM02, RZ03, RZ04, SM63, and SM66

Environment: Linux x 86 64, Oracle 10g, ERP2005, Solution Manager 4.0

Confidential, Overland Park, Kansas

Lead SAP Basis Administrator

Responsibilities:

• Installation and configuration of SAP NW2004s SR1 Products (BI 7.0, EP 7.0)
• Upgraded BW3.5 to BI 7.0 with double stack of ABAP and Java engine.
• Installation and configuration of PI 7.0
• Maintained J2EE stack of SAP Enterprise Portals
• Applied support packs and upgraded kernel using JSPM
• Upgrade Oracle from 9i to 10g
• Created database copies of an SAP source system and BW system
• Maintaining users, troubleshooting user’s problems, Applying OSS notes, Plug-Ins, and support packs
• Upgrade of R/3 4.6c to ERP 2005
• Involved in Setting up of network and local printers and Monitored spool
• Monitored network performance
• Applied OSS notes, SAP transports and support packs
• System auditing and system tracing for security purposes
• Production support which involved solving day - to-day user problems and troubleshooting
• Online Service Support administration and monitoring using OSS1
• Installed Plug-ins & Patches on the satellite system for configuring the satellite system with the solution manager
• Configured the CCMS agents at the satellite system for monitoring the MTE’s of the satellite system on the central solution manager system
• Involved in deployment of kernel & Support packs and latest SPAM/SAINT patches on the satellite systems for consistency at the solution manager system
• Configured SCOT for sending emails to the responsible person for alerts triggered from the monitoring satellite system in solution manager
• Involved in scheduling jobs for trapping the alerts triggered and send it to the responsible person
• Created custom defined method to send emails triggered in MTE attributes
• Configured the solution manager system for central auto reaction methods
• Configured the solution manager system for sending and receiving SNMP traps to external system through auto reaction methods
• Installed and configured solution manager 4.0 for implementation and service level reporting by early watch client alerts
• Assigned central auto reaction methods to MTE attributes
• Monitored the heartbeat of individual components like ITS, IPS, Portals from solution manager
• Monitored Critical elements like Availability & CCMSPING from solution manager

Environment: Windows Server 2003, SQL Server 2005, R/3 4.6c, PI 7.0, EP 7.0, BW 3.5, BI 7.0, Solution Manager 4.0

Confidential

SAP Basis/XI Administrator

Responsibilities:

• Perform post installation actions such as generate roles for SAPXI & SAP SLD, Import SAP Exchange Profile, creating RFC destination and Configure data supplier
• Configured the Portals for developers to make connection R/3 systems and B/W system by using logical system name from the target systems through logon ticket method
• Creating OSS messages and following up with SAP Ticket handling and providing solutions, Performance monitoring

Environment: IBM AIX UNIX, DB2, XI 3.0, ECC 5.0, EP 7.0, BW 3.5, CRM 4.0, SRM 5.0

Confidential

SAP Basis Administrator

Responsibilities:

• Installation and configuration of ECC 5.0 (mySAPERP)
• Created Transport Routes/Transport Groups for the STMS.
• Installed Plug - ins and patches
• Involved in deployment of kernel and support packs
• Installed, configured and done post installation of XI 3.0 (ABAP + J2EE Engine + XI component)
• Installed BW Systems
• Upgraded Oracle database from 9.2.7 to 10.2
• Upgraded XI 3.0 to PI 7.0 (Netweaver 2004s)

Confidential, Memphis, Tennessee

SAP Basis Administrator

Responsibilities:

• Upgraded BW 3.0 to BW 3.5. Plan and implement Unicode conversion for non-Unicode system for entire system landscape: ECC 5.0, BW 3.5, and done Post installation process
• SAP Basis Administrator Installing SAP/R3 version 4.7. Planning and execution of upgrades for SAP R/3 version 4.7 on HP 9000/Superdome UNIX and with oracle database. Done SAP installation, of BW, R3/ECC 5.0/ CRM using Net weaver
• Installation and configuration of SAP Web Application Server (WAS Kernel Version 6.2)
• Perform OSS patches and SAP support package installation. Perform post-OS upgrade system checks. Setup, admin and tuning of the SAP system (CCMS). Applying sap notes and support packages (SNOTE, SPAM), plug-ins (SAINT) and SAP R/3 Front End Notes
• Performing client administration, (local/remote client copy and client deletion). Done RFC connections, homogeneous system refresh, system recoveries, backup/restores. Develop CATT scripts to create and update user profiles. Perform security administration by setting up new user IDs and changing existing user ID authorizations
• Configured RZ20 system monitor. Monitoring of hardware (CPU, memory, and storage), Database, and R/3 Basis Workload Analysis. Monitoring, configuration and tuning of system: system parameter, OP modes, batch jobs. Monitoring all system interruptions and review causes to develop solutions. Changing the memory related parameters to support different program loads and batch jobs (RZ10). Scheduling & managing background jobs. Scheduled and monitored event and time based background jobs
• Working knowledge of UNIX, Linux, and Windows 2000. Basis Administrator with version SAP R/3 4.6B on Windows 2000 server and UNIX platform with Oracle 9i database. Configured the SAP R/3 system landscape, CTS which facilitate the transports between DEV, QAS and PRD systems. Maintained & Manage security procedure documentation, existing roles and role-mappings
• Optimizing SQL Statements. Operation modes setup and configuration. Oracle table space management and reorganization. Performance monitoring and tuning. Tuning expensive SQL statement and work load analysis. Perform database and R/3 system performance tuning using BRTools and DB02-sapdba
• Install, Upgrade, Apply Patches to Third Party Software like Vertex, Trillium, BSI Taxfactory etc.
• Configure Early Watch Go-Live checks. Download Early Watch Alert Report for 3 production Systems in Solution Manager 3.2. SAP R/3 workload, load balancing, process distribution
• Defining OS call printer definitions at OS and SAP level. Redirecting the invoice spool requests to different printer during recent hurricane

Environment: SAP R/3 4.7, BW 3.5, Oracle9i, Sun Solaris, Windows 2000.

Confidential

SAP Basis Administrator

Responsibilities:

• Migrated all SAP 4.6C systems into new hardware and upgraded OS from Win NT to Win 2000.
• Carrying out other Basis duties including application of support packages, implementation of SAP with data sharing in Oracle/Windows 2000 environment, implementation of SAP fail over in Oracle/Windows 2000 data sharing environment, performance tuning of long running SQL, resolution of Oracle deadlocks and time outs
• Level 2 & 3 support for SAP Basis
• Homogeneous system copies on Windows 2000, installation and upgrade of SAP add-ons (CCS, FERC), Client copies, system landscape design and implementation
• Ongoing SAP R/3 Basis maintenance activities included local and remote client copies, system monitoring, system traces, system setup and configuration, and file maintenance at the OS level
• SAP Database table maintenance, output management, importing transport requests, applying support packages, scheduling online and offline system backups, and monitoring system logs and ABAP dumps
• Client maintenance: Client copy, client export and import and client delete
• Database administration using SAPDBA. Configure Spool Management in R3 spools (SPAD)

Environment: SAP R/3 4.6C, Oracle8i, Windows 2000, WinNT

Confidential

SAP Basis Administrator

Responsibilities:

• Basis Administrator with version SAP R/3 4.0B on Windows 2000 server and UNIX platform with Oracle 8.17 database. Configured the SAP R/3 system landscape, CTS which facilitate the transports between DEV, QAS and PRD systems
• Monitoring, configuration and tuning of system: system parameter, OP modes, batch jobs, spools (SPAD), RFC connections, homogeneous system refresh, client copies, kernel upgrades, system recoveries, backup/restores, support packs (SPAM), plug-ins (SAINT) and SAP R/3 Front End Notes
• Monitoring all system interruptions and review causes to develop solutions; perform security administration by setting up new user IDs and changing existing user ID authorizations. Maintained security procedure documentation, existing roles and role-mappings
• Configuration of the SAP basis component in the areas of system analysis and performance, operation, Correction and Transport System, Configure and maintain complex Transport Management System (TMS) environment, Develop/maintain complex client strategies. Client maintenance: Client copy, client export and import and client delete
• Operation modes setup and configuration. Oracle table space management and reorganization. Performance monitoring and tuning. Database administration using SAPDBA. Tuning expensive SQL statement and work load analysis. Scheduled and monitored event and time based background jobs
• Oracle database backup and recovery, Oracle table space monitoring, Oracle database fine tuning, Oracle database administration, Database upgrade, adding table extents and enlarging table spaces, Reorganizing tables and table spaces, Database export and import
• Upgraded Oracle Database from 8.0.5 to 8.1.7 in windows environment Applied new patches to Oracle database 8.1.7, Created and modified Customized profiles using sap roles

Environment: SAP R/3 4.0B, BW 2.0B, CRM, Oracle8i, HP UNIX server, Windows 2000