SUMMARY

• A strategic program manager/PMO director and project manager who TEMPhas emphasized operations excellence through managing progressive SCM / ERP and EAM business and me.T. systems implementations in regulated (Fed, State, city and GxP) industries like Pharma / OTC, foods, wif a 10 - year focus on ITSM, procurement and portfolio management dat enable successful and cost-TEMPeffective delivery of program business benefits.
• Revenue recognition, service improvement through business process improvement, BPM/management and me.T. transformation, leveraging over 11 years of federal, state and city transportation agencies’ program governance management and risk / compliance management experience.
• Over 20 years of asset management in public transportation, coupled wif consumer goods (MRO/EAM SCM/ERP) and a deep understanding of the role of HRC (people, processes and technology working together) to achieve program objectives.

PROFESSIONAL EXPERIENCE

Confidential

B.A. Lead

Responsibilities:

• PM for SAP / Oracle / Infor EAM M3 / ERP landscape of all-agency Enterprise Asset Management agencies’ merger into one entity (EAM/ERP wif SAP FI/CO, PeopleSoft 10.2 HRC and Fieldglass VMS) initiative for the Metropolitan Transit Authority; developing the BPM for the asset management lifecycle business units, conforming to Federal DOT, State DOT and City union regulations.
• Delivers to the executive program manager, managing multi-agency Supply-Chain (SCM) and financial ROA / ROI initiatives through good relationships wif MTA agencies’ senior stakeholders.
• EAM project schedule, RFP documents, SCM, HRIS, legal and compliance requirements across all MTA agencies; develop risk registers, project management and wif Agile as needed to form, manage, and complete projects wifin the program while ensuring compliance wif City, State and Federal agencies.

Confidential

SAP Contract Project Manager

Responsibilities:

• Managed a North American BPM-SCM project wif SAP FI/CO wif APO, PPDS, SNP Heuristics and Fieldglass VMS for vendor engagement, rate management, and change revisions throughout the automobile manufacturing supply-chain.
• Used Microsoft Dynamics Axapta 2.5 for all dealer / retail-facing franchisers and Sales/Marketing admins. Designed and implemented workflow transition to BPM; developing internal COE wif staff and informal leadership.
• Leveraged / managed MS SharePoint for all projects, portfolio and program management reporting; all document management. Trained others how to manage request for view, create / add, and delete capabilities, and limited-view permissions. Tools also include Microsoft Visual Studio, Confidential Websphere Lombardi 8.2 and SAP ECC suite / stack; XI - ESB d Confidential mart / replication; hosted in England.
• Solution included Vistex for SAP (tracks incentive programs, rebates, royalties) and Logility Voyager Business planning for the retail implementation (North America initiative), acting as global pilot POC (proof-of-concept), to be replicated in Europe & Asia geographies.
• SOX-compliant environment and associated Business Assurance / Security procedures / protocols, Risk Assurance delivery methodologies tracked across market geographies, Sharepoint 365 management of SDM / PMO requirements.

Confidential

Contract PMO Program Manager

Responsibilities:

• SCM CMDB architecture of Ariba full suite (eTrax, ACE, Spend Analytics) integration wif SAP ECC 6.0 SCM initiative wif APO, PPDS, SNP Heuristics; focus on BPD’s for CRM and PLM cycles, integration points wif FI/CO suite, user, transition / change management, applying ITIL / ITIM service delivery components to Ariba HelpDesk call management.
• Wif internal process leads, defined purchase-to-pay workflows / RMA for Ariba ACE and eTrax interaction wif SAP MM and FI/CO; Ariba upgrade to version 9.r.1 in 1/10; Rumba.

Confidential

Project Leader

Responsibilities:

• Oakleaf Waste Management, designing collaborative supply chain / CPFR systems wif North American clients for packaging & by-product control; auto-monitoring of 5S factory processes. Implemented CRM tools for top customer account management; developed order management demand / supply matrix (custom) to optimize use of 35,000+ local waste disposal vendors.
• EpiCenter customer retail consortium; led me.T. support teams in custom application and CRM program development & deployment. Managed vendors’ SAP (and other) order management tools into national retail store consortium’s reorder algorithms; RFID technology, UI design into a customer-facing Websphere 6.0 product wif wireless checkout.

Confidential

Contract Project Manager

Responsibilities:

• Supply Chain SME for an international cosmetics POS display producer implementing full-cycle Tier-1 ERP (materials management, purchasing, manufacturing, and logistics) wif org / CRM / change management; integrating process noledge wif me.T. organization and ERP supply-chain operations wif Lawson Enterprise Process Modeler (fashion industry) ERP included customer order entry, forecasting, distribution, accounts receivable, general ledger, MRP, production scheduling modules, financial management, purchasing, receiving, accounts payable, cost accounting, manufacturing, and engineering.
• Developed Visio user process requirements library, POS, Web and wholesale order-to-cash, purchase-to-pay, MRP, ATP, accelerated close (Oracle 11.5.10 Financials, BI Foundation suite, creating MD50 documentation) end-of-season inventory reduction, focusing on recipe formulation / variant BOM process handoffs to next operation; customer satisfaction. Added Logility MDM and Supply optimization as “best-of-breed” APO environment.

Confidential

SAP Contract Project Manager

Responsibilities:

• SAP 4.6c FI/CO suite wif SCM APO 2.1 / PP/DS initiative for an international pharma / nutritional producer implementing SAP 4.6c for Make-To-Order and Assemble-To-Order, Engineer-to-Order, Make-To-Stock business models.
• Incorporated GxP standards in operating practices; direct GxP experience in 21 CFR Part 11 for all document and signoff management.
• Deployed SAP supply chain suite wif CRM and VOTC (voice of the customer) IVR wif ACD,PharmAssist Symphony, Nortel Symposium applications for OTC pharmaceutical & chemical formulation / blending product lines for SAP suite 4.6c wif APO / PP/DS initiative for an international pharma / nutritional producer implementing SAP 4.6c for MTO and ATO business models; incorporated GxP standards and emerging GAMP technology compliance in operating practices.

Confidential

Director

Responsibilities:

• Continuing strategic planning, process design and logistics management wifin >$1BB international operations using SAP wif APO 2.0 in multiple-site, best-practice ERP environment, improving global materials procurement and finished goods GATP, VMI and CRP inventory strategies.
• OTC pharma products’ order-to-cash managed to GAMP standards for process automation.
• Migrated BPCS operations to SAP 4.5c; improved global utilization of SAP R/3 4.5c in managing the forecasting/demand planning (APO), consumer electronics manufacturing (Central America and Far East) and North American DC logistics through SD, WMS (JDA, SAP TM/WM, PKMS)/ WCS interaction, configuring MM, SD, PP, and FI/CO from the business integration perspective.

Confidential

Contract Project Manager

Responsibilities:

• Managed project design, legacy migration & implementation for $950MM international publisher; managed team resources and designed supply planning for the new application.
• Utilized in-house me.T. for interface development, technical execution, provided progress updates to senior management.
• Managed team resources & initiatives, human resource hiring processes, orientation multi-facility, real estate mergers and acquisitions, and facility divestitures across USA; made process improvements for 200-person user group.
• Annual projected savings >$2MM across all divisions; project ROI < 4 months.

Confidential

Director

Responsibilities:

• Managed ongoing development of regional and central sales Manugistics / SAP forecasting / planning using PP/DS and early Lawson (pre-M3) wif Opportunity Analyzer; Manugistics DD for fulfillment; migrating from legacy Great Plains, Confidential R series and MAPICS II.
• Set and maintained logistics performance measurements for customer service and internal manufacturing.
• Improved customer case fill from 92% to >97%. Developed policies/procedures in order management, customer partnerships / CPFR, VMI (Lucas Bear application), performance tracking, and internal operations.
• Reduced order lead-time over 50% through restructuring of customer service. Implemented EDI transaction sets 850, 852, 830, adhering to ANSI X12 standard & version migrations.

Confidential

PeopleSoft ERP

Responsibilities:

• C Confidential log management (ACM), receiving
• RFX analysis
• Buyer core (requisitioning
• Bid management / time extensions), eInvoicing
• Contract Workbench (ACW), reverse auctions
• Spend Management
• Government compliance, archiving

Confidential

Responsibilities:

• SAP and SCM projects has included detailed involvement in establishing the enterprise architecture, specifically:
• End-to-end BPD (business process definition) workflows, established as the “as is” business processes
• Works wif BASIS / architecture team to refine / streamline the architecture; drive towards best-practice and consolidation of redundant discrete applications through deep understanding of BPD workflows and terminology/nomenclature differences
• Enterprise deployment of the SAP modules; coordination wif the BASIS team, and their integration wif the central transaction engine.
• Each BPD and improved step flow (post-BPR) validated wif business groups, distilling into generic/basic form
• Change management / CCB expertise to create / present business cases to business groups; obtain buy-in to architecture
• ITIL / ITIM-certified; marketing MBA enhancing deep supply-chain / advanced supply-chain planning (ASCP) noledge and associated CRM / PLM noledge.
• Knowledge of regulatory environment wifin which the business is functioning; marketplace challenges / opportunities.
• Designs and utilizes appropriate communications language (Java/ J2EE, HTML JavaScript, XML, Tibco) and update frequency, based on the business requirements
• Designs optimal architecture backbone; replicate information from core BPM to integrated (BOB) applications; preserve flexibility of standard user exits for additional metrics / KPI / dashboard reporting as processes mature post go-live.