PROFESSIONAL PROFILE:

• IT professional with overall 14 plus years of diversified experience in Managing projects, Data Management - lead, Application Support, On-site coordination including as a SAP functional/configuration analyst in Customer Relationship Management (CRM) and Sales and Distribution (SD) modules.
• IT professional hasskills in organizing workflow from group planning sessions through implementation in varied industries and capitalizing on primary competencies of technical and design teams.
• Hands-on technical skills in Database development, Data modeling, Client/Server application development & Data Warehouse, Web Technologies, Project Management, SAP SD/CRM modules & trained in SOA & ITIL.
• Projects managed adopting various PM Methodologies such as RUP, AGILE & WATERFALL depending upon complexity & dependability of the application. ASAP methodology is adopted for all SAP applications from Project Preparation to Go-live.
• 3Full Life Cycle implementation (one with global template implementation), and one upgrade projects in SAP.
• SAP SD (OTC & Claims/Pricing/billing) & SAP CRM(Services) each full cycle implementation.
• Excellent knowledge of Sales, Services, Marketing&Master Data Management(Organization model, Customer Master, Material Master) Pricing procedure, output condition), along with basic customization functions. In CRM such as Install Base, Warranty, Product Master, Price determination, Transaction processing, Determination procedures, integration, Partner Channel management, Campaign Management, Lead & opportunity management. Data quality management (cleansing customer master data), Analytic reporting & Middleware.
• Expertise in a typical (ASAP Methodology) SAP project implementation phases including Project Preparation, Business Blue Print, Realization, Final Preparation, Go Live - hyper care and Support.
• Experienced in conducting Workshops (using MS Power Point), defining business process work flow (using MS VISIO), identifying business requirements & preparing Business requirement Documents.(using MS Excel)
• Strong background in collaborating with business users and program executives during blueprinting workshops.
• Knowledge of debugging program & identifying the error cause for system failure.
• Knowledge of 810 (Invoice), 855(PO acknowledgement), 857 (Shipment & billing notification) EDI - IDOCs.
• Knowledge on MM and FI Integration, knowledge on Data conversion using LSMW.

HANDS ON EXPERIENCE IN THE FOLLOWING MODULES:

CRM: Org Model, Master Data Management, Web UI, Install Base, Warranty (Services), Sales order management, Account planning, Partner Channel management, Sales planning & forecast, (Marketing) CRM Analytics (Reports), knowledge of Middle ware.

SD: OTC, Quotes, Orders, Delivery, Billing, Tax (Sabrix), Claims, Master Data (Organizational data, Customer Master, Material Master, Transactional & Customized), Basic confirmation such asPricing procedure, Output determination, Text determination, ATP, Schedule lines& other functions such as BOM, Credit Card processing, Variant configuration.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

SAP SD Functional Consultant

Responsibilities:

• Conducted work shop sessions with business users on News Feed application & provided SAP functionality demo, with identifying the gaps & providing possible solution.
• Interacted with Business Unit to analyze Business Requirements and the Functional Specifications required.
• Configured pricing Conditions (ZMAN, ZSFA, ZCAT, ZMNC etc.) as business required with respect to Sales Area &Sold-to
• Workflow process is provided for non-standard contracts to get approval from head of the sales department, routing approvals to finance department to keep informed through email notification. (SBWP)
• Involved in creating test plans/Scenarios/cases/scripts as requirements defined in Functional requirement Document using HPQC center.
• Involved in day to day support activities addressing end user issues related to billing, ORDs (Sales contracts VA22/VA23), Pricing (VK11/13)& Bloomberg UI application (which runs on Bloomberg terminals.)
• Conducted weekly meetings with Billing & Pricing end user support team to address pending tickets.
• LSMW - Updated pricing records (1200) that are required to update price amount (+4.5%) using Transaction (VK11) batchinput recording using RV14BTCI program.
• News feed legacy data is extracted from legacy system & load into SAP system using LSMW (Data conversion).
• Thru Bloomberg terminal Quotation & order created are pushed to SAP thru interface program & validating the data populated correctly in SAP.
• Worked on different landscape environments (Dev, Staging, QA, and Production) to ensure proper protocol is followed to move TRs (SE10/SE01).
• Monthly running billing jobs background (SA38) & monitoring jobs (SM37) to generate invoices & debit memos, thru uploading files (CG3Z) & error files downloading (CG3Y).
• Involved in preparing Test data for End users for UAT replicating with production.
• Provided system training to Business User and Sales personal & prepared training Documentation.

Confidential, Farmington, CT/ Lewisburg, TN

SAP SD Functional Consultant

Responsibilities:

• Involved fromblueprint preparationphasetorealization,go live with hyper careactivities for ICP OTC - Distributor Claims (Customized), Billing& Taxes (Sabrix - third party tax tool) of the project.
• Conducted Workshops with business core team to understand ICP business needs for ICP Claims &OTC- Billing, for gathering business requirements.
• Prepared PDD (process design document) based on business requirements with process flows& framework using MS Visio.
• Gaps are identified from As-Is existing process to To-Be process based on business requirements.
• KDD (Key Decision Document) are prepared analyzing identified Gaps in existing system, using MS PPT with all possible alternates to identify best possible solution thru JAD (Joint application development) sessions involving Business team, IT team & SAP functional team.
• Based on PDD, KDD, each requirement vs gap, RICEFs document is prepared.
• ConfiguredCustomer Master (XD01) to differentiate between Carrier distributor & ICP distributor using Customer group, in Customer master.
• ICP claims program deals with various combinations of quotes vs distributors such as (K-quote, Job/Work-quote, Commercial Quote & Z curve) based on various pricing conditions.
• ICP Claims program has customized as per business needs using ITS (internet Transaction Server - Zwrapper) interface for distributors to submit claims, generate reports.
• Manually submitting claims (Error out) & creating claims credit memo request & Credit memo.( ZCG2)
• Interacted with ABAP developer & developed, custom forms for custom transactions as per ICP business needs (ZCLM PRE NEW, ZCLM MOD NEW, ZFTP)
• Scheduling ICP claims batch jobs (SM37) & monitoring jobs completion. Logs are verified time to time for errors.
• Generating Claims detail report, Master claim report thru ITS interface
• Billingdocuments(Doc type: L2, G2, F2, ZCG2, ZIV) are generated for certain scenarios using copy control routines. Worked on collective invoice and invoice split.
• Billing Out-put determination (Print & Email - ZFF INVO) are determined as per distributor’s requirement for invoices & deliveries by creating Variants.
• Defined Tax categoriesas per country specific & assigning tax categories to the country key indicator, relevant tax categories are assigned to the country keys.
• Configured Canadian taxes at item level (UTXJ, XD1 to XD6) GST, PST, and HST based on Jurisdiction code, by customer region (tax classification), &material delivery plant (Material tax classification)using third party tax tool Sabrix for generating intercompany & Canadian invoices. Integration with FI (Tax determination)
• Debug the program & identify the cause for the system failure & inform of the same to developer for code fix.
• Run the batch jobs on Staging system to generate invoice for the order & deliveries created.
• Extracting data from legacy system & load into SAP system using LSMW. (Data conversion).
• Worked withABAP developer(s) to generatecustomized reports, forms (billing docs - Invoice, debit memo, credit memo etc.) - layout, payment terms & discounts calculations using OBB8 based on customer group & print & email same to the distributors.
• Worked with developers to createuser-exitsin sales order creation, delivery and billings.
• Performed unit testing customized configuration, after bug fixes during realization phase.
• Conducted meetings for moving TR’s after configuration & bug fixes from Development system to staging system.
• Production support:Resolved tickets and worked with business users and developers to solve the issues.Testing:Carried out unit testing, systems testing, integration testing, user acceptance testing and regression testing.
• Worked indata cleansing, data formatting and data upload.
• Involved inCore User and Super User Training & prepared training documentation for end users.

Confidential, Raleigh, NC

CRM System Techno/Functional Consultant

Responsibilities:

• Organize and lead workshops to gather and validate business requirements (using MS Officesuite & MS Visio)
• Participate in and help drive functional design specifications involving business & IT teams preparing process flows.
• Work closely with business team and Operations teams to facilitate effective development inregarding with interface for business data flow between legacy systems.
• Involved in designing the new assignment block in IB record to display Confidential componentdetails.
• Search parameters determination in Installed Product & product licenses.
• Technical case creation for FlexPod product related issues & routing tickets as per account & complaints.
• DevelopedCRMWeb UI Objects related to components of Customer Master, Delivery Transaction and Return order invoice for Credit Card processing.
• As per Account, maintained Merchant IDs, Credit Card type, authorization validity & checking group to process orders & validity returns.
• Handled UI level changes using Role Key Configuration.
• Document and control all changes made to productions systems via the change management control process (Change request)
• Work with business users to coordinate information exchange for new system functionality changes.
• Configuration and documentation of new design, Acted asFunctionaldriver for few objects that involve IBASE changes and Node and node type changes to a product using enhancement spots.
• Analyzed the Gaps and count of RICEF objects with reference to SAP FSCD for the collection purpose & prepared requirements traceability matrix (RTM)
• Provide SAP demonstrations to end users to validate design (Install Base, Service contracts, Warranty, Entitlements, case management & Search)
• Processed Service contracts with $ zero in ERP Oracle to identify FlexPod solutions to push into SAP (Interface).
• Work with the BI team to develop reports in support of the business needs
• Conduct job duties and responsibilities according to the organization’s business systems, development methodology and/or its Systems Development Life Cycle
• Build and execute business system analyst testing & regression testing as per FSD (Build test cases, perform tests, and make changes to configuration or processes based on results).
• Involved in UAT, helped business users to execute test scripts & document the test results.
• Develop and administer user support documentation and provide training and coaching to end-business users
• Design and deliver end-user training and training materials; provide functional support as necessary
• Troubleshoot SAP applications as necessary,(Network errors, ABAP errors etc)

Confidential, Sunnyvale, CA

CRM System Techno/Functional Consultant

Responsibilities:

• Conducted Workshops to define interface for business data such as (customer master, Product list) flow between legacy systems (ERP Oracle) to SAP CRM system thru APG repository (Oracle 11i).
• Identified (as is) & defined (to be) business requirements required by Business to adopt existing Confidential SAP system process for acquired new business unit (LSI Systems)
• Involved in converting business requirements into functional requirements as per existing system process & drafted Functional Specification document.
• Utilize in-depth knowledge of non-sap projects Data extraction from legacy system into excel spread sheet for data cleansing & modeling as per SAP CRM requirements.
• Ensured in FRD, that the Sales data flows thru business systems defined in business goals, objectives and needs in the areas of accurate processing of sales orders from Legacy (ERP Oracle) through to SAP CRM & APG (Array Processing Group) repository, a backend Oracle 11i database.
• Performed data clean up from legacy to SAP. Conversion of all materials to Global Standard, Creation of materials in SAP Client & APG repository.
• Worked closely with the Business Users group and Technical team to clarify ambiguity of complex requirements during Data elements mapping between legacy system &SAP CRM tables & while uploading data from data file after cleansing using tools such as SQL, LSMW.
• Validated the business process of the SAP CRM Services & Install Base as per the functional specification and design documentation retrieving data from customized CRM tables.
• Validated Sales Orders processed in ERP Oracle, for which service contracts & warranties are created as defined by business rules thru Web UI portal (IC) & SAP GUI.
• Validated SAP CRM Service contracts as per categorized customers - Direct, OEMs (Owned equipment Owners) & assigned Warranty as defined by customers as per business rules.
• Working with Business users on complaints & returns policy on RMA (Return Material Authorization) process as per the warranty defined for specified customer.
• Created test plans/Scenarios/cases/scripts as requirements defined in Functional requirement Document using HPQC center.
• Created & tracked bugs/errors thru HPQC center. Involved with technical team, business users in identifying data related issues & coordinated resolving issues, thru conducting regular meetings.
• Involved in Change request process as & when there is change in design specifications as per data.
• Performed integration testing, coordinated & managed User Acceptance Testing (UAT) by end business users & getting Business users’ group approval sign off.
• Conducted meeting with business users group to automate interface process to create warranty extension using “RENEWAL EDGE” Confidential tool, by identifying expiring service contracts that are grace expiration period.
• Designed and implemented training materials for End Users highlighting upgrade enhancements and new functionality.

Confidential, Detroit, Michigan

CRM Functional Consultant

Responsibilities:

• Conducted work shop sessions on the processes Account planning, Partner Channel management, sales planning & Forecast, CRM Analytics.
• Interacted with Business Unit to analyze Business Requirements and the Functional Specifications required.
• Analyzed the requirements using Accenture’s ASAP (ADM) Methodology.
• Wrote Gap Analysis document and map it to the Gap requirements.
• Studied high level design documents and flow charts and interacted with business Users & functional managers to clarify issues & to evaluate business requirements.
• In Sales Planning performed Top down & bottom up sales estimations to determine forecastfor sale personal as per Sales area, Partners are classified & determined hierarchy as per the product, Sales, region & Revenue.
• Partners are segmented based on partner type, industry focus, geography or other profile information for personalization and targeting of content, communications.
• Partner performance is analyzed as per Product Sales, revenue etc for analytics purpose with BI interaction.
• Map each of the requirements related to external list as per customer & region requirements onto relevant RICEF and business object and accordingly developed CRP (conference room pilots) scenarios for the entire Sales planning process.
• Understand the complex Sales type’s requirements (Direct & indirect sales) of Confidential sales process and developed Top-down & Bottom-up Sales planning & forecast.
• Participated in key decision process of Confidential in selecting the right SAP components for client’s business.
• Analyzed the Gaps and count of RICEF objects with reference to SAP FSCD for the collection purpose.
• Created Account Planning at distributor level by territory & analyzed taking into account the count of RICEF and complexity/effort.
• Designed the system landscape with reference to BP replication from CRM to BI/BW and also the interface setting from SD to BI

Confidential, Saddle river, NJ

CRM functional consultant (e-commerce)

Responsibilities:

• Scoping ofSAP CRM CIC (Interaction Center)functionality based on business requirements, B2B, end to end process workshops and mapping SAP CRM functionality to business requirements
• Developed master data design blue print in conjunction with the process oriented functional specifications
• Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM
• Identified and documented RICEFW specifications, data maintenance processes and design scope requirements for next phase
• Configured Billing types including invoices, invoice list, credit memos, debit memos and rebates.
• Work pro-actively with Clients/Client Management process during an SAP CRM implementation project.
• Identification and management of critical upgrade items
• A front office solution design for the global utility usingSAP CRM CIC (Interaction Center)
• Customer Support and Lead Management Best Practice Functionality
• High Client Relationship management.

SAP SD/CRM Consultant

Confidential, Poughkeepsie, NY

Environment: SAP CRM 6.0/7.0

Responsibilities:

• Participating in sessions to analyze Business Requirements and the Functional Specifications.
• Studied high level design documents and flow charts and interacted with business analysts and functional managers to clarify issues upon business requirements.
• Analyzed the requirements & wrote Gap Analysis document and map it to the Gap requirements.
• Prototyped and demonstrated entire OTC cycle using CRM and ECC functionality to client.
• Map each of the requirements onto relevant RICEF and business object and accordingly developed CRP (conference room pilots) scenarios for the entire OTC.
• Understand the complex billing requirements of IBM and developed the SAP Billing design charts.
• Participated in key decision process of IBM in selecting the right SAP components for its business.
• Configured entire OTC demo process using SAP.
• Analyzed the Gaps and count of RICEF objects with reference to SAP FSCD for the collection purpose.
• Performed cost benefit analysis taking into account the count of RICEF and complexity/effort.
• Designed the system landscape with reference to BP replication from CRM to FSCD and also the interface setting from SD to FSCD.
• Prototyped the different scenarios taking into account the service/sales order in CRM and replicated to ECC and then do invoicing in CRM.
• Configuration of Partner Determination, Text Determination, In-completion Procedure, Copy control.
• Implemented Additional Order Types and other SD process to enable e-commerce process
• Configured and enabled IPC Data Loader to enable data synchronization between internet sales solution and SD.
• Define Pricing Procedure Determination for Product Catalog.
• Maintained Merchant IDs, Credit Card type, authorization validity & checking group for Merchant’s Credit Card in ECC to process orders & validity returns.
• Switch on Pricing with IPC in B2B e-Commerce Product Catalog.
• Switch on Pricing Analysis in e-Commerce Product Catalog.
• Did the analysis of billing engine capabilities of CRM/ECC and FSCD and participated in business decisions of which SAP software component is fit for billing as per IBM’s billing requirements.
• Did the blueprint design of IBM’s Claim (Electronic and Paper) for payers as each payer has different requirements to be fulfilled using standard template to print.
• Involved with integration team working on two way synchronizing CRM information and Outlook in tune with each other, to enhance better communication between team members & up to date information of customers’ contact updates, calendar details& tasks.
• Have middleware knowledge and did material upload weekly. Extended tables and accommodated new fields.
• Transaction PIDE is used to define the mapping of SD account groups to CRM business partner classifications.
• Assigned BP classification to Account Group.
• Created Function module for when customers are replicated to SD, they need to be linked to a General Ledger account for financial operations to be completed.
• Troubleshoot CRM middleware settings.

Confidential, West Palm Beach, FL

SAP CRM- SD Functional Consultant

Environment: SAP CRM 5.0, SAP SD 4.7C

Responsibilities:

• Extensively involved with the CRM and SD team during the second phase of the project from defining the Project plan, Blueprinting, Realization and Go Live
• Developed and documented the functional and technical specifications for the project requirements in the Blueprinting phase
• Developed and customized the web client profiles based on client’s business process and assigned them to the position holders and organization units
• Involved in customizing marketing plans and campaigns management
• Configured Segment Builder for different data source (Attribute Set, Info Set, External List)
• Extensively involved and coordinated testing phase of the project and performed unit testing to ensure high precision
• Developed EDI Interfaces with Gentran for (850, 810, 855) etc.
• Performed testing for various Inbound and Outbound EDI’s

Confidential, Poughkeepsie, NY

Jr. Functional Integration consultant

Environment: SAP SD 4.6

Responsibilities:

• Worked on Team group of Business Analysts
• Hands on experience of Solution Manager
• Worked on presales strategy team
• Built strong understanding between functional team, developers and client
• Wrote and verified requirements
• Extensively involved in the following for the Service, Sales, Internet Sales and Marketing:
• Business Blueprint
• Configuration. Documentation
• Functional Test Script Writing and Testing
• Designed Training materials from BPPs
• Conducted Weekly Status Meetings
• Oversaw offshore testing team