Solution Manager Resume
PROFESSIONAL SUMMARY:
- Overall 12 years of IT experience that includes over 9.5 years of extensive experience in SAP Basis NetWeaver Administration.
- Hands on Experience on Installation, Configuration, Upgrade and Migration support of ERP Application SAP ECC 6.0 EHP7, SAP NW7.3/7.4, Solution Manager 7.1 with clear understanding of EP7.0, P0 7.4, CRM 7.0 (EHP2) on platforms like Windows (2008/2012) and Unix (AIX, Linux) with databases (HANA 1.0, MS SQL Server 2012, Max DB 7.6, Oracle, Sybase).
- Worked in discrete Energy, Pharmaceuticals, Health Care, Industrial Product and Manufacturing industries
- Installation and configuration of Solution Manager 7.1 SP14 including Maintenance Optimizer, Early Watch Alert EWA, Service Desk, ARIS, Incident Management and Content Management
- Hand - on experience in Change Request Management (CHARM), CTS+, CSOL & Retrofit, BPMon, Technical Monitoring, solution documentation, IT service Management, MOPZ, SLR, Downtime Management, Solution Manager setup and maintenance optimizer to enable Support Pack Updating and System Performance Monitoring
- Experience on HANA solution specification - Single Node
- HANA Studio setup, HANA, HANA Backup and Recovery, Performance monitoring
- SAP HANA Administration and Monitoring through HANA COCKPIT
- Expertise in complete Life-cycle Implementations with landscaping, Sizing, Installation setup, importing support packages through SUM tool
- Handled sizing activities for finalizing hardware for the companies IT infrastructure
- Business Process Monitoring, Performance tuning and Alert Inbox
- Configuration of SAP Router
- Involved in Disaster Recovery of SAP Servers and DR drill
- Procurement of servers and backup solution for various SAP servers
- Planned and Designed system Landscape.
- Installed ABAP and JAVA Stacks in Netweaver 7.4 Platforms
- Experienced in SAP BOBI 4.0 and Data Services 4.0 Installation administration and support
- Expertise in SAP Kernel upgrades, SAP Front End (SAP GUI, NWBC) upgrade, SPAM/SAINT upgrade
- Analyzed and resolved ABAP Dumps/Runtime errors of unusual nature by researching thru OSS notes
- Proficient in general administration activities like monitoring Work Processes, System Logs and Batch input sessions
- Experience as Oracle DBA providing support to Production, Development, and Test from versions 10.2 and 11.2
- Knowledge on BW 7.3 on Oracle 11 to BW 7.4 on HANA migration with DMO (Database Migration option of SUM)
- Pro-active monitoring, trouble-shooting and tuning of the systems at theSAP and databaseand Operating System levels
- Experience in SAP J2EE administration (VA, Config Tool and SDM)
- Expertise in Database Management using BRTOOLs to perform Database Copies, Table Space extension, Table space Reorganization
- Hands on experience on SAP Portal Security and Basis
- Experienced in handling large & complex SAP production environment & work involves 24*7 system support and monitoring systems.
TECHNICAL SKILLS:
SAP Product: ECC6.0 EHP7 /SOLMAN7.1 SP14 / SAP Business Objects 4.1, HANA 1.0
Programming Languages: ABAP/4, Java, C#, ASP.NET, VB.NET
Administration: SAP BASIS, HANA, Netweaver, GRC Administration
Database: Oracle (10g)/ (11g) SQL Server 2008/2012 R2 Sybase ASE, HANA
Operating System: Windows 2008/2012 R2 UNIX SUSE LINUX, RHEL 6.5
Office Tools: MS Office, Visio, MS Outlook, Net Meeting
Tools: VERITAS Backup Exec 12.5 for Windows Server
GUI Tool: SAP GUI 720/730/740 core
PROFESSIONAL EXPERIENCE:
Solution Manager
Confidential
Responsibilities:
- Prepared SAP CRM system Performance Review and System Health Check report
- Prepared SAP ECC system Performance Review and System Health Check report
- Analyze the performance of production system and identify what issues are causing performance
- Monitoring production system database tables that are growing rapidly and identify programs and processes consuming more memory
- Provide deep expertise and best practices to setup the system parameters and settings to run SAP systems smoothly
- Running SAP standard reports & notes for performance tuning and monitoring
- Fixing issues reported in memory dumps, system logs and other performance intensive areas.
System Analyst
Confidential
Responsibilities:
- Install BellaDati on Sandbox System and Documents preparing for Landscape
- Creating Data set, Reports and Dashboard
- Administration of BellaDati, Importing user and Administrating user group
- Monitor the systems and resolved BellaAPs issues
Sr. Lead SAP Basis Consultant
Confidential
Responsibilities:
- Upgrade Solman 7.1 SP12 to SP14 in Dev and Prd environment
- Web Dispatcher installation on CRM Dev and QAS environment
- Installation of ST PI/ ST-A/PI Plugs in Dev, QAS and Prd environment
- Upgrade SAP BW 7.3 SP5 to BW 7.4 SP5 in QAS environment
- Performed ECC, BW, BOBJ system security activities
- Troubleshooting the message archiving issue by implement necessary SAP Notes / Support Packs
- Estimate the database growth and request additional disk space proactively
- Maintaining production, development & test databases and applications
- Support applications like ECC, CRM, BI,BO, BW, Opentext, Data services and BPC Microsoft version
- Life Cycle Maintenance by updating Kernel & Support Packs
- Daily system checks and troubleshot any error.
Sr. SAP Basis Consultant
Confidential, Chicago, IL
Responsibilities:
- Installation / Post Installation activities of Solman 7.1 SP12,Ehp7 on ERP 6.0, Business Intelligence, Process orchestration, Real Application Cluster over HP servers with Database ORACLE 11.2 / RAC on RHEL 6.5 environment
- Configuration of Early watch Alert
- Daily system checks and troubleshot any error
- Maintaining production, development & test databases and applications
- Performance tuning and SAP memory management optimization
- Performance Monitoring of PI systems using pipeline concept
- Monitoring of database for growth and performance
- Performed DBA day-to-day activities like monitoring space availability, adding data files, user security
- Experience with Installation, configuration and performance tuning of Oracle RAC
- Applying patches and upgrade to BO 4.1 sp6 to sp2
- Resolved number of incidents from users
- Life Cycle Maintenance by updating Kernel & Support Packs
- Register System to SLD & LMDB
- Regular checking of Alert log file
- Refreshing all Development and Quality Systems on Quarterly basis
- Performing offline database (cold) backup on a weekly basis
- Evaluate enterprise-wide SAP application systems and develop detailed analysis reports and recommendations for business critical systems
- Responsible for operations of the ECC 6.0 Landscape like Backup, Restore & Recovery Monitoring.
Sr. Lead SAP HANA Consultant
Confidential
Responsibilities:
- Installation / Post Installation activities of Solution Manager 7.1 SP8, over Dell servers with ORACLE 11.2 / Win server 2008 R2
- Involved in Business and Architecture discussions
- Design the entire landscape of EHP7 on HANA SP09
- Architected and implemented HANA Backup and Recovery strategy
- HANA Alert monitoring, Configuring Backups, Threshold configurations, DBA Cockpit integration, performance monitoring and Fine tuning
- Configure Solman Setup and setup LMDB
- Experience on HANA solution specification - Single Node
- Applying support patches on HANA DATABASE through Hana Studio Life cycle manager
- SAP HANA Administration and Monitoring through HANA COCKPIT
- Good understanding of various component of SAP HANA
- Worked on creating Attribute views, Analytic views and Calculation views
- Determined the size and scope of technical developments for HANA Project
- Performed UNION and INTERSECTION between views to represent business cases
- Worked on SQL queries to pull the data
- Security including User Management, Roles, and Privileges
- Design and implementation of SAP SLT replication schemas in SAP HANA
- Worked closely with SAP Technical team on Implementing the first customer’s project on HANA
- Applying support packages using SUM 1.0 SP9
- Experience handling integration between multiple systems for reporting - SAP ECC, SAP, BOBJ.
SAP Basis Lead Consultant
Confidential
Responsibilities:
- Managed a team of 8 Basis Admins and four SAP landscapes which include ECC,BI, PI (XI), Solman 7.1 SP6
- Acted as the principal for SAP Basis Support and Administration
- Ensure all needed tasks are performed according to high quality standards, project planning and contractual SLAs
- Installation / Post Installation activities of EHP5 for ERP 6.0, Solution Manager 7.1 SP6 over HP Proliant servers with Oracle 11g/Win 2008 R2 Enterprise on MSCS Cluster
- Implemented BPM, E2E, ChaRM, Service Desk & RCA on solution manager 7.1
- Responsible for creating the polices, process and procedures for incident management, and Change management ( including ChaRM,CTS+ Integration )
- Support the SAP change request management (ChaRM) process and interface
- Involved in setting up CUA and maintained users by using user central administration and involved in setting up profile generator to create authorization profiles
- Applying support packages using SUM 1.0
- Defined Backup strategies for SAP landscape
- Performance tuning of Oracle Database, applications and queries
- Monitoring of database for growth and performance
- Monitoring the alert log of PROD to see errors if any including the redo log switches, etc
- Hot and cold Backup and recovery of Oracle 10g database using BRTOOLS
- Performance tuning and SAP memory management optimization
- Suggested the Best Practice Memory buffer Parameters and other Profile parameters for the system
- Worked with developers and functional team to remove the high level access from production environment for objects S TABU DIS, S TABU CLI, S PROGRAM and S DEVELOP
- Proposed Solution for issues showed on EWA ( Early Watch alert)
- Performing system refreshes for every 3 months using database specific method.
Sr. SAP Basis Consultant
Confidential
Responsibilities:
- Design the entire landscape of SAP for CAP FRANCE BAT
- Done the sizing verification
- Configured and setup ChaRM through SOLMAN SETUP transaction on solman7.1
- Completed the installation/Post Installation/Enhancement package installation activities of SAP EHP 5 ERP 6.0, Solution Manager 7.01 EHP1 SP25, DIMP IDES EHP3 ERP 6.0
- Designed ChaRM and CTS+ set up for System wide Transport Landscape
- Configured the Solution Manager 7.01 EHP1 SP25 for maintenance optimizer, Service Desk, Remote monitoring Setup, SAP Router
- Installation of SAP EHP5 ERP 6.0 on MS SQL SERVER 2008
- Installation of Production servers for High availability on Fail over clustering of Windows Server 2008
- Installation of Multiple SAP system in one MSCS cluster for BI ABAP and BI JAVA
- Early watch alert configuration for AS ABAP and AS JAVA systems
- Implementing the SAP recommendations for SAP Go-live sessions
- Creating roles as per the authorization matrix for Functional Modules (FI,CO,SD,MM,HR,ETM,QM,PM)
- Administered Transport Management System (TMS)
- SAP BusinessObject XI 3.1, SAP BusinessObject Business Intelligence 4.0, SAP BusinessObject Dashboards 4.0
- Crystal Reports 2008
- Cprojects Implementation and configuration
Basis Associate Consultant
Confidential
Responsibilities:
- Hardware sizing and configured server
- Planned and designed system landscape
- Installation of Solution Manager 7.0
- Implementation of Issue Management, Service Desk and Change Request Management
- Installation of SAP ERP ECC 6.0 with ORACLE 10.2 on DEV, QAS & PRD (OFS & OFC)
- Performed Post-installation activities on all the servers
- Configuration of Arabic Language in all the systems using SMLT
- Configuration of Transport Management System
- Setting the Database Parameters according to what SAP recommends
- Scheduling backups from DB13
- Taking Hot and Cold backups from BRTOOLS
- Administered Transport Management System (TMS)
- Creating Roles and Profiles for end-users
- Coordinated with the development team members in resolving techno-functional issues.
S AP Solution Manager
Confidential
Responsibilities:
- Installation of Solution Manager 4.0 over AIX /Oracle.
- Implementation of Issue Management, Service Desk and Change Request Management.
- Implementation Tools Including, ASAP Roadmaps, Blueprint, Configuration, Material and Test Management.
- Business Process Monitoring, Performance tuning and alert Inbox.
- System Landscape Maintenance in SMSY.
- Setting up the solution in the DSWP.
- Key Generation of the new Installation.
- Setting up the Central system Monitoring and User defined alerts in the solution and monitoring the Landscape centrally using the Solution Manger System.
- Configured Maintenance Optimizer for download files from SAP Market Place.
- Courses and Material Preparation.
SAP Basis Administrator
Confidential
Responsibilities:
- Profile was maintained to comply with Sarbanes and Oxley Act.
- Used 3rd Party VIRSA tool to Identify SOD Conflict.
- Creating User Role in Dev system and transporting them in to QTY and PRD system.
- Performed Automatic Profile Generation PFCG to create roles/profiles for various modules.
- Using SUIM for complex selections users, roles, authorizations and changed documents.
- Documented profile policies and changed SAP Profile parameters related to system.
- Performed R/3 User Master Maintenance and User Administration.
- Troubleshoot User Authorization problems using SU53.
- Daily performance Monitoring.
- Controlled the Tables using Table Authorization groups for SE16.
- Background job scheduling and monitoring through SM36 and SM37.
- Administered Transport Management System (TMS)