SUMMARY:

• SAP Hybris Cloud for Customer (C4C) certified techno functional consultant with over 10 years of overall experience in supporting various software application including Salesforce, Microsoft Dynamics (CRM) and other custom applications.
• Completed two full - life cycle implementations for SAP Hybris Cloud for Customer (C4C).
• Experience configuring both Sales and Service processes in C4C and making enhancements and extensions using KUT and SDK. Also, developed custom objects in C4C and established extension field link between the new business objects and standard C4C objects.
• Experience integrating Hybris C4C with SAP ECC using HANA Cloud Integration (HCI) platform.
• Maintain end to end vision of business needs from requirements to test for large scale functional or cross-functional programs.
• Successfully led offshore teams, both functional and technical, in realizing the requirements and completing deliverables on time.
• Proficient in writing functional specification and technical specification documents, unit and integration test scripts.
• Experience leading business requirement gathering workshops and documenting process flows in Microsoft Visio.
• Have a deep understanding of process flows in Sales and Service across Hybris Cloud for Customer and SAP ECC backend.
• Experience leading test cycles (Integration and UAT), training business users on C4C application and preparing training documents in collaboration with super users and SMEs.
• Experience with data migration using various templates for Hybris C4C and administering the application.
• An effective communicator with excellent relationship building & interpersonal skills; strong analytical and problem-solving abilities.
• Excellent communications skills and a team player.

TECHNICAL SKILLS:

SAP HYBRIS CLOUD FOR CUSTOMER SKILLS: SAP Cloud for Customer (C4C)Accounts and Contacts, Activity Management, Leads, Sales Leads, Opportunities, Quotations, Sales Orders, Service Tickets, Service Requests, Service Orders, Service Contracts, Integration with SAP ECC with HCI (HANA Cloud Integration) platform, Scoping, Maintaining communication system, arrangements, Adding customer fields, Code list mapping, Code List Restrictions, Groupware Integration, Code List Restrictions, Mashups, Analytics, Forms, Rules, Workflows, Multilevel Approvals, KUT, Adaptation, LayoutsSAP Cloud for Customer (C4C) TechnicalStrong exposure in SAP Cloud process design, Web services and UIs using HTML & Silverlight, ABSL, UI Scripts, UI Designer in SDK

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Techno-functional consultant

Responsibilities:

• Work with Sales Manager and VP of Operations to understand all the business requirements and prepare business requirement documents.
• Designed the proposed solutions and mocked up screen to show and get approval from customer.
• Prepared functional specification documents for all the enhancements to be done in UI, Dashboards, and Reports.
• Quick adaptation to already ongoing project ready to go live with few knowledge transfer
• Fix of all integration issues from ERP to C4C
• Migration of data through migration templates
• Creation of reports and Dashboards
• Query variant creation in C4C for different business roles
• UI adaptation / different page layouts for business roles.
• Used SDK and KUT for making enhancements and changes as per business requirements.
• Management/tracking of tasks to be done by team.
• Involved in integration and UAT with business users.

Confidential, Atlanta, GA

Salesforce (SFDC.COM) Consultant

Responsibilities:

• Worked as Data Analytics and CRM Intern to configure Salesforce platform and create dashboards for data visualization.
• Analyzed organization processes through information gathering and process analysis. Finalized business process model to determine scope and application along with data schema
• Proposed and implemented Salesforce solution to meet the organization scalability and data accessibility requirement
• Documented requirements in the form of use cases and demonstrated solution functionality
• Done required configuration to support reports, workflows, dashboards, and permissions
• Defined organization hierarchy, profiles, and layouts for data management
• Performed Data migration, integration and established data validation rules, worked on data migration tools

Techno functional consultant

Confidential, Morton Grove, IL

Responsibilities:

• Work with onsite team and participate in all business requirement gathering exercise and Functional Blueprint Workshops.
• Involved in documenting all the business requirements, preparing process flows in Visio and preparing requirement traceability matrix.
• Gathered answers for scoping C4C implementation as per standard scoping activity available.
• Configured and fine-tunes system as per business requirements and conducted system walk through with business through a series of business workshops and user sessions.
• Conceptualized and designed the required enhancements to support the functional gaps and prepared functional specification documents and obtained sign-off from decision makers.
• Used C4C SDK and KUT to make enhancements.
• Worked with business users in data migration activities.
• Helped business users write test cases and test scripts and prepared test data for integration as well as user acceptance test cycles.
• Involved in configuring C4C integration with ECC through HCI (HANA Cloud Integration), testing the integration and resolving the integration issues as encountered.
• Involved in conceptualization and execution of UTC and ITC testing with / super users and end-users.
• Setting up Security roles, business roles settings, and UI adaptation.
• Used Agile methodology: executed sprints of one week period as well as demos to Business for feedback
• Provided intensive hands-on training to super users+ support analyst (train the trainee).
• Involved in supporting training to end-users.
• Involved in Master Data load from external sources.
• Executed all cutover activities for preparation of Go-live
• Executed Go-live successfully
• Involved in supporting C4C Administration activities.

Confidential

Microsoft Dynamics (CRM) Analyst

Responsibilities:

• Study & Analyze the existing legacy CRM system
• Performed the As-Is Study and To-Be Analysis and GAP Analysis compared to standard Microsoft CRM capabilities.
• Performed the Business study and architectural design for the implementation of Proposal Engine into CRM 2011.
• Designed a Integration architecture for the CRM 2011 and AX 2009
• Designed solution architecture for the CRM 2011 and third party application developed using .Net.
• Designed data architecture specification for the integration of CRM 2011, AX 2009 and other third party application.
• Making sure that all the requirements were captured in the solution architecture.
• Explaining requirements to the development group and providing functional understanding & arriving at solutions with the development team for any implementation problems.
• Mentoring and guiding the development team on developing a working model using Visual Studio 2010
• Conducting Peer Reviews, Inspections and Walkthroughs
• Writing, Reviewing Development Plan, Project Plan, Testing and Conducting Demo
• Responsible for life cycle of the project in different phases of the project including requirement gathering, design and development.
• Headed the Dynamics CRM 2011 to Dynamics AX 2009 Integration Project
• Examining, evaluating, reporting, and recommending improvements on the adequacy and effectiveness of management's risk management processes.
• Mentoring and guiding the development team on developing a working model using Visual Studio 2010.
• Conducting Peer Reviews, Inspections and Walkthroughs, Writing, Reviewing Development Plan, Project Plan, Testing and Conducting Demo.
• Prepared documentation and obtained sign-off as part of knowledge transfer deliverables with client IT resources.

Confidential

Business Analyst

Responsibilities:

• Led validation team on the agile project for characterization and documented design changes for validation platforms
• Prepared validation document using design specification and varied product segment feature capabilities
• Used scripting language for platform validation and raised defects for issue tracking
• Done automated testing to validate interfaces under varied validation conditions as part of regression testing
• Suggested design changes for the test platforms as new product line has advanced testing needs
• Used debugging and field customization to support deep idle feature optimization for product to reduce leakage
• Worked on power characterization using benchmark software and Lab VIEW for binning
• Done regression testing and BIOS update for Confidential Server product line under PVT

Team Lead

Confidential

Responsibilities:

• Led a team of four people and interacted with a client for requirement gathering and defining product scope.
• Worked on release schedules and knowledge management along with project documentation
• Create schematics based on design specification document and analyze power specifications
• Done pre-Signal Integrity for interfaces using HSPICE and understand routing requirements
• Done RF analysis for analog and digital ground specification to reduce static noise
• Worked with SW team on product design, integration, and review of design integration tests
• Done Board bring-up and implemented ISO-7816 specification