SUMMARY

• 9+ Years of IT Support Experience, Expertise in SAP BO Administration, and Worked on Various BO versions include Crystal Enterprise 10, BO XI R1/R2/R3, and SAP BO BI 4.0/4.1. Hands on Experience on Deployment, Installation, configuration of BO on different Application servers ( Tomcat/WebSphere, WebLogic) and multiple operating systems windows, Solaris, Linux.
• Expert technical skills in Business Objects XIR1/R2/3.1/BO BI 4.0/4.1 Architecture, content management design and deployment
• Good Understating on Client tools (Desktop Intelligence, Web Intelligence, Designer, Import Wizard, Upgrade Management, LCM, Promotion Manager, URL reporting).
• Expertise Knowledge of Backing up BO Systems help of LCMBIAR, Scripting.
• Expertise Knowledge of Infoburst enterprise, third party report bursting tool.
• Working Knowledge of Tableau server and R tool.
• Skilled in Networks, System OS and Databases.
• Worked on different databases includes Oracle, Mysql, SQL server, Netezza.
• Working Knowledge of Designing concepts - Universe, Web Intelligence, Crystal report, Desktop Intelligence.
• Configured Single-Sign-On, enabling Site minder Web Agents through Site Minder on the SAP XI3.1/3.0 and BO XI R2/R1 deployments.
• Configure the DSN for reporting databases to include SQL Server 2008/2005/2000 and Oracle 10g/11g Databases, Informix, DB2, Sybase, MS Access.
• Create AD and LDAP users on various Enterprise SAP Business Objects Products
• In Depth knowledge of Security concepts of BO XI R1/R2/R3.x, BI 4.0.
• Good Team Player
• Excellent Knowledge of ITIL Concepts.

PROFESSIONAL EXPERIENCE

Confidential

Senior software engineer

Responsibilities:

• Handle New Project set up, deployment/Migration request from RUN Team.
• Handle L3 incident related to BO report, server, burst, schedule failure.
• Handled Migration from BO XI R3.1 to BO BI 4.0.
• Installation, Configuration of third party report bursting tool for complex report bursting and distribution requirement.
• User and license management for Tableau server
• Tableau server upgrade from 9.0 version to latest 9.2.4 version and configured R tool with various packages to be used by complex dashboards.
• Performing Server Management Tasks, using Central Configuration Manager (CCM) and Central Management Console (CMC).
• SSO configuration between employee connection and BI Launchpad using trusted authentication method through keystone and SAML.
• Handle Installation of Critical Patches, Service packs
• Monitor schedule jobs proactively and re-run in case of failure.
• Upgraded BO servers in all Environments (dev./stage/ Production) from BO BI4.0 SP04 fp09 to BI 4.0 SP09 and subsequently upgraded to 4.1 SP06.
• Conduct Disaster recovery test as per SOX requirement.
• Handle basic administration task for Erwin and BODI tools.
• Create Audit reports application wise required for audit purpose.
• Lab Set up for testing migration, Incident simulation testing.

Confidential

Senior Software Engineer

Responsibilities:

• Business Objects Server and Application daily Sanity check status reporting to client which includes BO services status, Server hardware status, and any error log observed and rectification plan for same.
• Create daily CPU and Memory Utilization graph for BO report servers and share it with Application development teams.
• Responsible for deploying reports for application developers.
• Troubleshoot issue (BO server standpoint) raised by end users and application team
• Manage Active directory users.
• Ensure Team members send their Daily sanity check for their respective domains (windows, Oracle, WebSphere, and SQL).
• Prepare weekly reports for major incident and issues and present before client management.
• Check team’s tickets in ticketing tool for SLA adherence
• Create technical documents for internal Knowledge transfer in team
• Collect and Provide Evidences required for SOX audit to Security and compliance team

Confidential

Consultant - Business Objects

Responsibilities:

• Responsible for deploying crystal, Desktop intelligence and Web intelligence reports from development or test environment to Production environment using Import wizard, Crystal report designer.
• Troubleshoot issues related to reports previewing, scheduling raised by end users and Application developers.
• Escalate critical issues with Business objects - SAP support and regularly follow up with them for faster resolution.
• Help end users to Schedule reports and monitor them on regular interval, in case of failure reschedule them.
• Taking BIAR Backup of reports for Critical application and store them on repository. Restore reports from BIAR backup in case users lose some reports.
• Responsible for deploying HOT fixes, Patches, Service packs on BO servers.
• Work with Hardware/server team in case of any failure to restore the report objects and BO crystal services.
• Work on Service requests and Incident raised by users in for access requested or operation issues.
• Participate in monthly team Training, present knowledge transfer session to team each month.
• Prepare Audit report from auditing database on Ad hoc request of application teams.

Confidential

Architecture - Engineer

Responsibilities:

• Supported Crystal Enterprise Suite 10/9, Crystal Reports 10/9.
• Supported BOXI (Business Objects XI) release 1 and release 2.
• Deployed Crystal Enterprise Suite and BOXI -
• Installed Network, System (OS Administration), Databases.
• Created AD and LDAP users on the Crystal Enterprise and BOXI.
• Configured firewalls along with rules on NAT.
• Configured different application and web servers (IIS, Weblogic, Tomcat, WebSphere, Apache)
• Clustered the deployment.
• Configured the DSN for reporting databases (SQL Server 20005/2000, Oracle 9i/8i, Informix, DB2, Sybase, Microsoft Access, XML)
• Created DSN using the dyrant drivers and Business Objects have purchased for UNIX OS from different vendors.
• Configured SQL and Oracle on UNIX.
• Designed Crystal Reports 10/9 and CRXI.
• Troubleshoot different issues raised by various clients of Business Object
• Helped Clients install crystal Enterprise XI, BOXI Enterprise and crystal report designer. Resolve the issues occur during installation. Perform different kind of Installation including custom and silent installation.
• Help clients configuring Business objects with Active directory and LDAP.
• Worked on request related Deployment of BO Enterprise on Tomcat, IIS application servers.
• Handled License related issues faced by Clients. Directed issues where client is short of licenses to Business objects Sales team.
• Advised client on performance issues, helped them changing server configuration.
• Worked on report related issues. If issues originated in report designer itself, coordinated with internal team which has expertise solving report designed related issues.
• Prepare Audit report from auditing database on adhoc request of application teams.