SUMMARY:

• Three full life cycle end - to-end implementations and 4 global rollouts.
• In-depth business and industry knowledge of Order to Cash processes across various industries.
• Involved in process design and development of functional specification for Order to Cash Process.
• Knowledgeable in full-life cycle implementation using ASAP methodology through GAP analysis, blueprinting, configuration and testing.
• Hands on experience in configuring SAP SD functionalities including customer and material master data, enterprise structure, pre-sales activities, sales document types, item category determination, schedule line, bill of material, pricing, delivery, billing, batch jobs for shipping documents, incompletion log, text determination, material determination, listings, exclusion and free good determination.
• Ability to debug and resolve technical issues and provide guidance to technical team by providing technical specification.
• Worked with ABAP resources on implementing and changing the Smartforms for order to cash processes in addition to developing and enhancing custom reports for data analysis in SAP.
• Excellent project execution working independently and coordinating with offshore and client team.
• Advanced analytical skills with professional verbal and written communication skills in order to facilitate business and technical discussions and to document business solutions.
• Open to travel within US and for international projects.

PROFESSIONAL EXPERIENCE:

Confidential

SAP SD Consultant

Responsibilities:

• Participated in 4 global SAP rollouts from Peoplesoft and BAAN legacy systems in addition to 1 regional SAP rollout from local SAP system to Global SAP system.
• Acted as a subject matter expert to provide SAP POC to legacy system key users.
• Responsible for requirements gathering and documentation of customer and product specifications from in-person and virtual workshops.
• Experienced with working in commercial heating and cooling industry, power tool industry and automotive aftermarket industry.
• Provide day to day production support for L2 and L3 for different various business units.
• Involved in customizing of SD including master data, enterprise structure, sales document types, item categories, schedule line category, material determination, output determination, text control, pricing, listing, exclusion, copy control and route determination.
• Hands-on pricing for order management as well as for billings in OTC.
• Setup new Batch job for sales order and billing documents as well as monitor and enhance the current batch job processes.
• Worked with different EDI interfaces such as purchase order (EDI 850), order confirmation (EDI 855), delivery notification (EDI 856), Invoice (EDI 867) for various business units.
• Capable of designing new process by leveraging existing SAP functionality.
• Strong experience in working with ABAP team to functional specification for developers of custom programs, reports, output routines and pricing routines, and forms development.
• Involved in cross functionality of SD, LE, FI and CO.
• Able to debug and resolve technical issues at some extend.
• Perform end-to-end testing for rollouts and SAP upgrades.
• Utilized HP-ALM to record internal and UD testing results.

Confidential - Hoffman Estate, IL

GTMS Consultant

Responsibilities:

• Involved in business requirements gathering and analyzing of AS-IS business processes of sales incentive and payback plans.
• Designing and configured employee master, customer master and general-ledger master prior to master data load, including creation of customer-specific fields, data models, prior to master data loads.
• Configured and implemented incentive plans transactions for client-specific business processes.
• Responsible for creating file templates by mapping and positioning fields to ensure correlational data flow for master and transaction data.
• Setting up batch jobs to upload client’s master and transactional data and parallel monitoring batch jobs through UC4.
• Perform data reconciliation by running reports and views to ensure complete data loads.
• Mapping of transactions to data repository center for further use of transaction data in subsequent process to calculate quarterly accrual and settlements.
• Coordinated with development team to resolve syntax errors and created functional specification to implement customer-specific business scripts and enhancements.
• Assisted in integration of salesforce to Vistex system and performed data uploads for Salesforce interface.
• Involved in User-Acceptance testing, Unit testing and Integration testing.

Confidential - Oakville, ON

SAP SD Support Consultant

Responsibilities:

• Worked in a team environment to troubleshoot end-user issues related to SAP SD as well as provide end-user support related to business master data and order processing for North American sales team.
• Analyze and resolve end-user issues with high priority by using HP Quality Center.
• Provide resolutions to SD tickets using P2 and P3 as per SLA.
• Supported SD issues related to item category, material determination, prices, delivery plant, shipping point and bill of material.
• Configured and tested Order-to-cash business process with new sales document type (CF/FD) of consignment fill up and free of charge orders, delivery and billing document type including copy controls in various environment.
• Carried out unit testing, integration testing and user-acceptance testing in testing environment
• Participate in special assignments for data validation and cleansing of existing Master Data.
• Assisted in end-user of new employees on SAP ECC 6.0 with presales and order management business processes.

Confidential - Mississauga, ON

SAP CRM/SD Functional Consultant

Responsibilities:

• Involved in Business Blueprint phase by conducting workshops to gather business requirements, documented AS-IS and TO-BE business processes.
• Configurations and implementations as per the client’s business requirements in SAP CRM 7.0.
• Created business process procedures for sales and service business process to present to clients before sign off.
• Experience in configuring base customizing including transaction types, item categories organizational structure, partner determination, actions and status management
• Configure opportunity management, quotation management, order management, listing, exclusion, free goods, contract management and copy control setting for sales business processes.
• Prepared functional specification documents for technical team to meet special business requirements.
• Solid knowledge and hands-on experience of setting up initial load to download and replicate master data from SAP ECC 6.0 to SAP CRM 7.0.
• Utilized SAP CRM Best Practices to configure and set up middleware and establish bi-directional connection between CRM and SD for consistent data exchange.
• Involved in Unit Testing, User Acceptance Testing (UAT) and Functional Integration Testing.
• Conducted end-user by creating end-user manuals for each business processes and trained 50 end-user on SAP CRM.
• Responsible for post implementation support and resolving issues logs of end-user issues.

Confidential

SAP SD Support Consultant

Responsibilities:

• Participated in gathering of business requirements by conducting workshops, analyzed AS-IS business processes, documented TO-BE business processes and analyzed gaps between AS-IS and TO-BE processes through gap analysis.
• Documented business process procedures prior to client’s sign off.
• Configured the system to meet business requirements and preparing functional specification for enhancements.
• Designed and configured order to cash business processes such as customer master data, enterprise structure, sales order documents, item category, schedule lines, delivery processes, copying control, pricing determination including discounts and taxes, billing, free goods and material determination.
• Configured batch jobs for shipping process including packaging, picking/transfer order, post goods issues and billing.
• Created end-user documentations to train end-users.
• Conducted Unit testing, User-Acceptance testing and integration testing as part of final preparation phase.
• Contributed to successful on schedule go-live and provide subsequent support to end users by SOLMAN.
• Responsible to resolve P1 and P2 tickets by maintaining SLA agreements.