SUMMARY:

• I am an Associate Manager within Confidential 's Resources Utilities practice having overall 14+ years of experience in SAP.
• Leading Implementation and Functional aspects for processes related to SAP CX Suite - SAP Service, Sale, Marketing, Callidus and Customer Data Clouds.

TECHNICAL SKILLS:

SAP UI5 Programming

SAP Fiori

CRM-ABAP - GENIL and BOL/BSP Programming

SAP HANA

ABAP/4 (BAPI, BADI, User Exits, Enhancements, Object Oriented Programming and Data Dictionary).

Web Service Interface and ABAP Proxies

Print Workbench, SAP Scripts, Smart forms, Adobe forms

SAP CX Suite - C4C

SAP Service Cloud

SAP Cloud for Utilities

SAP CRM

SAP ISU - CRM

SAP- Utilities Retail & Sales

SAP - Sales and Distribution

PROFESSIONAL EXPERIENCE:

Confidential

SAP CR&B Project Lead

Responsibilities:

• Has delivered and implemented multiple Projects in the Agile, Hybrid Agile and Waterfall models in ISU CRM altogether comprising different areas such as SAP migration on Azure Cloud, ISU SAP HANA Upgrade, BPEM Process Management etc.
• Responsible for Support of CRM Web Interaction Centers for different Channels in SaskPower such as CTI, Case Management, Outage Management, several Third-party Interfaces etc.
• Apart from Regular Project management activities, Responsible for delivering Break-fixes, CRM and ISU related enhancements and resolution of Incidents as an ISU CRM Consultant.
• Handling of Incidents and Maintenance Cycles every month includes Supporting Customer Services- Call center issues related to SAP, providing CRM/ISU related data using SQVI queries, resolving ISU Process like Meter to Cash related issues for Customer Service Reps and Business Users.
• Responsible for managing and assignments of Incidents, Enhancements, Reporting etc. in Service Now for Confidential MS team.
• Subject Matter Expertise in configuring and managing Test Cases, Test scripts execution, Testing status and Reporting, UAT etc. in HP ALM (HP Quality Centre) and Dev Ops.
• Represented Confidential in Different Orals and helped team to get those opportunities for SAP CX Suite and Cloud for Utilities Solution.
• Lead several Sales RFPs representing SAP Service Cloud solution.
• Expertise in setting up and configure the solution for SAP Service Cloud business processes.
• Knowledge of CDP Console - Configuration, Settings, Identity Access, Customer Insight, Reports etc.
• Familiarity with Set up Service Levels, Categories and Work Distributions
• Knowledge of SAP Cloud for Customer Work Ticket integration with ERP.
• Also Leading MS team members for all kind of support in any SAP module such as FICA, Billing, Basis and Security.
• Handling Delivery of another L1 Project implementation using Agile methodology - Digital Self-Serve Message Centre from onshore and offshore- This project involves creation of several Web Services in SAP and integration of Site Core, ESB, SAP PO, CRM and SAP Customer Data Cloud(CDC).
• As a Release manager, responsible for reviewing project Entry/Exit in Project/Support landscapes of SAP Systems.
• Also managing Maintenance Cycle activities be it planning, estimating, operating and deploying Cycles every month.

Confidential

SAP ISU CRM Lead

Responsibilities:

• Had been associated with account for more than 7 years and had been part of several L1 projects with client.
• Involved in developing a ‘New’ technology solution like SAP Fiori and Case Management for Key Accounts in a very short span of time.
• Successfully implemented SAP CRM Case management solution for Key Accounts Management for SaskPower by Agile Methodology involving multiple Sprints and several Demos to the client team.
• Implemented SAP CRM and ECC modules for Advanced Distribution Management System with the integration of ESB, PI and 3rd party Outage Management System (ADMS) from ABB.
• Handled Integration of SAP Systems with all spheres like ESB, PI, CRM, ISU, ABB etc.
• Designed the Data migration strategy from SAP to ADMS as part of Full Load and Delta load programs and managed to get these delivered.

Confidential

SAP ABAP CRM Consultant

Responsibilities:

• To go through Functional designs with functional in FD walk through for CRM objects like enhancements, web services and forms.
• To build and enhance the SAP CRM Web UI objects like interaction record enhancement, BP and Premise delinquency check and validations to be applied on Bill correction screen on Web UI.
• To develop Technical design document for the FD so that other team members can build the object.
• Actively involved in TD, code and UTP reviews

Confidential

SAP ISU CRM Consultant

Responsibilities:

• Led a small team and groomed junior resources on correspondence related issues and helped them in resolving correspondence related tickets.
• Handled and resolved high priority P1 and P2 tickets related to print workbench, contract management, interaction records and other Web IC related issues. of EDF AM CRM team before their SLAs.
• Had developed certain data fix tools for retriggering Bdocs, creating activity, setting activity status etc. in SAP CRM and also identified batch scheduling issues with Stream serve and resolved them by changing job dependencies in Control M.

Confidential

SAP CRM Consultant

Responsibilities:

• Had been part of different Implementation and Support SAP Projects across different geographies and Industries modules such as CRM, SD, MM, FI etc.
• Have worked in the Solution Center Activities of CRM 6.0. Had been a part of the Flavour of the month i.e. Template Designer in month of April 09 and worked upon Objects Regarding Administration Console, data transfer through CRM Middleware and loading customizing object from CRM to CDB.