PROFESSIONAL SUMMARY:

• 6.5 Years of IT Consulting experience in various modules of SAP i.e, SAP CRM,SD,MM,Solution Manager and Security.
• Currently working as SAP Consultant at Infosys Limited.
• Have strong techno functional background with deep knowledge on developing SAP Applications using ABAP.
• Extensive experience in ABAP coding using Object Oriented Approach and Classical approach.
• Extensive experience in developing/enhancing CRM UI Applications using BOL Programming.
• Worked on multiple end to end implementation and support projects.
• Worked as a SAP Techno Functional Consultant for multiple projects and lead the project team ensuring the timely delivery, quality, standards of work and followed the best practices.
• Extensive experience in working with end users and business IT team to understand the business process, Support business applications and design solutions for various business needs.
• Experience in Identifying Process improvement areas/ Automation areas in various business processes and provided solutions using latest SAP Advancements which resulted in reduction of manual effort and increase in user productivity thus saving cost to the company.
• Participated in workshops with IT team and Non IT business users as a solution architect to evaluate/propose the solutions to meet the business needs.
• Experience in documenting the business needs and solutions proposed in functional and technical specification documents.
• Experience in performing proof of concept, prototyping of solutions proposed.
• Experience in working with SAP on standard issues by creating/implementing SAP OSS notes.
• Have used SDLC and Agile methodologies while working on implementation projects.
• Achieved strong domain knowledge in Manufacturing and Services industries.
• Experience in using different testing tools like HP Quality centre and Service now.
• Worked on developing ABAP applications in following modules of SAP:
• SAP CRM 7.0 EHP2:
• Have hands - on experience on BW transformation routines.
• Have knowledge on O Data Services for building SAP Fiori Applications.
• Have basic knowledge on Hana Modeling, HTML5, Java Script, SQL and CDS Views.

PROFESSIONAL EXPERIENCE:

Confidential

SAP Lead Consultant

Responsibilities:

• Support SAP Applications for various modules like SD, MM,CRM, Solution Manager and Security.
• Provide daily support to issues in SAP Applications and work on change requests/ enhancement projects.
• Interact with the Regional business analysts and users to understand the business requirement or issues reported and identify the process improvement areas in key business processes.
• Work as an onsite co-ordinator to manage offshore team and delivery project within timelines adhering to the standards and SLA's.
• Prepare RQ documents based on business process which includes functional and technical details of a business requirement.
• Prepare TD documents to maintain end to end documentation on the functionality and technical details of complex business processes. Explain business process flow using Visio diagrams.
• Worked on integration of SAP CRM with SAP ECC system.
• Worked on various enhancements for Interaction center Web UI.
• Developed custom Idoc Monitoring tool using Rapid Application tool and implemented automatic reprocessing of Idocs.
• Created custom fields on CRM UI using AET.
• Implemented/enhanced Setter-Getter methods for attributes. Implemented various validations during save of transactions.
• Developed custom BSP components and enhanced standard components to meet the customer needs and worked on navigations.
• Worked on interfaces for data load from legacy systems.
• Have worked on base customization to create new transaction types, configure mail forms and worked on copy controls.
• Worked on action profiles and implemented logic to create follow up transactions/emails based on conditions.
• Worked on automation of archival process and monitoring techniques and established a process to schedule the archival deletion jobs on specific application server automatically thus reducing the manual work of scheduling the deletion jobs in system saving a cost of Approx 100K USD.
• Developed an application for automatic creation of users and role assignment in Gateway system based on the access for the user in ECC system.
• Developed Self Service tool for User Parameter Maitenance using SAP Webdynpro. With this tool, users are provided with an easy to use application with F4 help for Parameter ID and Parameter Value thus reducing the functional issues and manual effort of security team thus saving a cost of appox 150K USD.
• Worked on User exits in Sales Order and Purchase Order Processing.
• Worked on integration of purchase order data with SAP PLM and few Non SAP systems like MIDAS model Manager using Web services.
• Worked on integrating SAP ECC System with Non SAP Systems to send real time tracking updates for purchase order confirmations using ALE IDOCS.
• Worked on RFC Function modules for bidirectional integration from SAP ECC to Non-SAP Web Application.
• Worked on Inventory Consignment Process for scheduling agreements and developed applications using module pool programming to automate creation of Order and billing documents based on the scheduling agreements.
• Worked on various BAPI's to develop applications for material master maintenance.
• Developed custom BADI's to make the solutions reusable. Implemented standard BADI's to implement various validations during save of materials.
• Worked on various Interactive/ALV Report programs for applications like Order delivery due report, Pricing information report etc.
• Worked on HR Programs to set Organizational attributes in SRM System.
• Worked on various interactive and ALV Reports.
• Developed RF programs for Scan using dialog programming.
• Developed various Smartforms and SAP Scripts for different output types.
• Developed automation program which can be used to read the PDF outputs for Purchase orders from archive location and send them to procurement team via email/Shared Drive for further processing. This has reduced the manual work of procurement team for pulling output documents for each PO manually thus reducing the manual effort and saving a cost of 100K USD to the company.
• Worked on Change pointers to send delta changes for a field to Vendavo System.

Confidential

SAP Lead Consultant

Responsibilities:

• Gathered Business Requirements, interacted with the Super Users and SMEs to get a better understanding of the Business Processes.
• Involved in requirement workshops and prepared High-level design documents for the requirements in blue printing phase and provided the effort estimations for the same.
• Lead the offshore team for the project implementation phase and prepared project reports to provide timely updates to the project management team.
• Prepared functional and technical specification documents for various requirements in SAP implementation.
• Collaborate with key information users and super users in other functional departments of SAP like SAP BW on integration requirements.
• Implemented Sales and Marketing modules of SAP CRM.
• Worked on areas like Campaigns, leads, Opportunities, Master data management, External List Management, Sales Orders, Sales Contracts etc
• Implemented different BADI's like CRM ORDER SAVE, CRM STATUS BADI, CRM AUTHORITY CHECK to implement various validations on the transactions and implement region specific implementations.
• Developed Report programs to create transactions programatically using the function modules like CRM ORDER READ and CRM ORDER MAINTAIN.
• Worked on integration between CRM and MDM (Business partner Integration), have worked extensively on Idocs and Proxies to establish two-way integration for business partner creation and updation process. Have good experience on configuring and processing IDOCs.
• Have developed custom tools to identify the data discrepancies between CRM and MDM system and synchronize the data .
• Developed a custom UI tool using AET and BOL coding for business users to raise for Account change requests and with defined approvals, master data changes will be carried out thus allowing a better tracking of changes. Defined workflow for the approvals using the status field in transactions.
• Configured actions to trigger email notifications to approvers/requestor based on the status of the transaction.
• Enhanced Web UI Screens with custom fields created using AET and developed custom applications using Rapid Application tool.
• Worked on transaction events i.e. CRMV EVENTS.
• Worked on enhancing the BSP components to implement additional validations on Save.
• Implemented Getter Setter methods for attributes to add value help/set properties for fields on UI screen.
• Configured new assignment blocks and new fields to CRM UI using UI configuration tool.
• Worked on data extraction to BW system using data extractors and transformation routines.
• Developed a self password reset tool and automated the process of password reset for users thus reducing the tickets to the service desk saving a cost of 100K USD.
• Developed web proxies to integrate SAP data with Non SAP Systems using PI.
• Developed various Interactive and ALV reports using Object Oriented Programming.
• Developed screen programs using dialog programming and SAP Web Dynpro.
• Developed OData Services for few Applications in SAP.
• Have exposure to Agile Delivery Methodology.
• Created unit test plans and test scripts for implementation of CRM to cover various regression scenarios for testing.
• Responsible for daily communications to management and internal organizations regarding status of all assigned projects and tasks.

Confidential

SAP SolMan and SAP ABAP Consultant

Responsibilities:

• Involved in requirement workshops and prepared High-level design documents for the requirements in blue printing phase and provided the effort estimations for the same.
• Have done SME reviews and worked on preparing design documents for the project implementation.
• Have implemented End to End ChaRM Process with different cycles like Normal Change, Urgent Change, Emergency Change etc to streamline the change request process.
• Configured different transaction types to support each change request cycle.
• Have implemented Job Scheduling management which handles the end to end process for SAP batch jobs along with monitoring techniques using SAP Web Dynpro.
• Have developed custom applications for mass processing of transactions using Object Oriented Programming.
• Have developed various automation processes to reduce the manual effort of business users. Proposed solutions using advanced SAP concepts wherever required.
• Have implemented Customizing synchronization for the automatic synchronization of customizing data between different systems like ECC, CRM etc.
• Have implemented a custom solution to streamline security request process at Jabil using AET Tool and Web UI Enhancement using BOL Coding.
• Integrated Service Now tool with the ChaRM Process and implemented bi-directional integration.
• Confgured mail forms, status profiles and action profiles for ChaRM transactions.
• Configured Rule Policies to determine the approval process for change management process.
• Configured Multi Level Categorization Schema to determine the approvals based on modules/system data.
• Have worked on developing PFCG roles for process like Job Scheduling management.
• Created unit test plans to unit test the code prior to the handover process to QA.

Confidential

SAP CRM Techno Functional Consultant

Responsibilities:

• Gathered Business Requirements, interacted with the Super Users and SMEs to get a better understanding of the Business Processes.
• Worked on developing applications to auto create opportunties based on expiring Service Contracts.
• Implemented CRM Interaction center to support service operations for Agilent.
• Extensive experience in BOL Coding using Object Oriented Approach.
• Worked on various SAP Scripts and Smartforms to support different output types.
• Worked on enhancing various Pricing routines. Knowledge on IPC Process.
• Worked on BDC and LSMW to upload legacy data to SAP System.
• Worked on integration of SAP ECC system with CRM and Non SAP Systems using IDOCS and BDOCS.
• Worked on Module Pool Programming.
• Have enhanced billing engine to add additional criteria for splitting of billing documents.
• Have worked on areas like Opportunities, Service requests, Service contracts, Service orders, Service confirmations, Inhouse Orders and confirmations,pricing, and billing.
• Have worked on automatic product proposals in service requests based on the MLC Categorization.
• Have worked on reports to upload legacy data to SAP CRM system.
• Have worked on different BADI's like CRM ORDER SAVE, CRM ORDER STATUS etc to implement custom validations.
• Have used function modules like CRM ORDER READ and CRM ORDER MAINTAIN for various applications.
• Have worked on Ibase and components and developed custom tools to upload data from legacy systems,
• Have worked on Credit management process which involves automatic credit control and credit release using credit analyst workbench.
• Have created custom transaction launchers for custom transaction code to access GUI screens from CRM WEB UI screen.
• Have worked on action profiles to trigger web based mail forms based on document status. Expertise in configuring action profiles based on various start conditions.
• Create User Documentation to train the business users of the system.