Sr. Sap Support Coordinator & Trainer Resume
Houston, TX
EXECUTIVE SUMMARY:
- ERP Professional with 9+ years of SAP experience consisting of several SAP 4.0b, 4.6b, 4.6c implementations.
- Industry experience includes Oil and Gas, Utilities, Petroleum, Chemicals and Public Utilities.
- Technical expertise encompasses programming/analysis, SOX 404 IT auditing, system testing and ERP production support.
TECHNICAL SKILLS:
Software: ARIS Business Designer, SAP ECC, SRM, R/3 4.0b, 4.6b, 4.6c, MS Office, MS Project, MS Visio, MS
Languages: ABAP/4, COBOL/CICS, HTML, JCL, SAS, SQL
Operating Systems: MS Windows (98, NT, 2000, XP), MVS
Database Systems: MS - Access
SAP Modules: IS/U CCS - Master Data, Customer Accounting
FI - Master Data: G/L, Internal Orders, Fixed Assets, Projects, WBS Elements, Cost Centers, Joint
PROFESSIONAL EXPERIENCE:
Confidential, Houston, TX
Purchase to Pay Process Specialist
Responsibilities:
- Designing and modeling Purchase to Pay business processes, me.e. Requirements, Sourcing, PO, Receipting, Invoice Payment, Workflow, and ERP, using ARIS Business Designer
- Developing and maintaining teh Enterprise Activity Model (EAM) database for assigning ID’s to Purchase to Pay activities within teh ARIS models
- Supporting all associated and coaching deliverables in line with teh Backbone implementation team methodology, including teh repository (On Demand), Process Overviews, System, Job Aids and Knowledge Cafes
- Directly responsible for reviewing and maintaining all assigned Knowledge Management deliverables for teh Purchase to Pay process, which include Global E&P policies, process narratives, and business process procedures
- Assisting teh Purchase to Pay Subject Matter Experts (SME’s) with identifying and documenting Financial and Business risks and controls within teh ARIS models, along with determining teh mitigating actions for these controls
- Acting as teh Purchase to Pay point of contact for teh Internal Controls and Development teams
Confidential, Houston, TX
Sr. SAP Support Coordinator & Trainer
Responsibilities:
- Currently providing 1st line global SAP R/3 4.6c support, via a dedicated halp desk phone and email, for teh Project Systems Work Resource Management (WRM) module and teh Materials Management/Finance Procure to Pay process within teh IT organization of Exploration and Production
- Providing technical support for teh IT infrastructure, including troubleshooting and problem resolution of SAP security issues, TEM applications and portal access, ESS portal access, Data Warehouse applications and portal access, and system interfaces
- Determining and assigning system roles, production and userid’s and passwords to new users within SAP and Data Warehouse portal applications
- Developing and maintaining WRM and Procure to Pay documentation, as well as, conducting SAP WRM and Procure to Pay end user
- Creating web-based surveys for teh evaluation of trainers and course content
- Gathering and documenting team call log stats to determine individual productivity
Confidential, Houston, TX
Sr. Application Tester/Analyst
Responsibilities:
- Member of teh Eastern Pipeline Natural Gas Transportation Corporation testing team for teh implementation of a new .Net based billing system
- Participated in walkthroughs with business process owners to discuss business requirements and technical specification documents for teh “To Be Process..”
- Facilitated discussions on teh potential impact of proposed enhancements to business processes and technical platforms
- Translated business requirements and technical specifications into test objectives and test cases
Confidential, Houston, TX
Sr. SAP Business Analyst
Responsibilities:
- Created and maintained SAP R/3 4.6b Finance & Controlling (FI/CO) master data cost objects including profit centers, cost centers, internal orders, projects/WBS Elements, G/L accounts, joint venture details, customers/vendors, and fixed assets for an IT Shared Service Center
- Managed and prioritized all master data ticket requests using Versa Help Desk ticket management system, as defined by departmental metrics and user requirements
- Supported, analyzed and resolved FI and MM system workflow failures within teh SAP Workflow queue, in regards to teh Procure to Pay business process
- Coordinated user acceptance testing activities following teh application of SAP system upgrades and new system configurations, prior to transporting into production
- Documented master data processes to support SOX and internal audit requirements
Confidential, Houston, TX
IT SOX Auditor
Responsibilities:
- Reviewed previously identified internal controls within General Computer Controls to verify accordance with teh SOX Section 404 and COSO control framework for teh IT department of a mortuary corporation
- Reviewed process narratives, control matrices, and process flows within MS Word, Excel & Visio
- Created and maintained test cases in preparation for manual system testing
- Retrieved test samplings from teh IT staff to support identified internal controls
- Developed and implemented remediation strategies in accordance with feedback from external auditors
- Organized and packaged all audit documentation for final delivery to external auditor
Confidential, Annapolis, MD
Sr. SAP Testing Consultant
Responsibilities:
- Created business process procedures for an SAP R/3 4.6b IS-U Customer Care and Services (CCS) public sector implementation for teh IT department of a city government
- Facilitated meetings with end users to determine functional testing requirements and test scenarios
- Wrote and executed functional test cases, based on business requirements using MS Word
- Developed technical and business master data sets based on requirements documents
- Performed unit and integration testing on contract accounting, billing/invoicing, device management/meter reading transactions within teh IS-U CCS and FI/CA modules
- Documented teh results of teh unit and integration testing activities using MS Excel
- Prepared documentation and quick guides for IS-U CCS end users
- Conducted and organized sessions for end users
Confidential
Sr. SAP Testing Consultant
Responsibilities:
- Performed functional testing on a large electric utility implementation of SAP R/3 4.6b IS-U CCS module
- Analyzed system design specifications and requirements documents to determine testing strategies
- Developed technical and business master data sets based on requirements documents
- Created unit, integration, and regression test cases using MS Excel
- Executed unit, integration, and regression test cases within teh SAP CCS billing and invoicing applications
- Documented teh results of each test case and test failures using Project Navigator and MS Excel
Confidential, Houston, TX
SAP Testing Consultant
Responsibilities:
- Performed automated testing within teh Personnel Administration infotypes for teh SAP 4.0b HR module of an IT chemical organization, using Autotester and Mercury Winrunner Quicktest Pro
- Created test cases based on end user requirements, using MS Excel
- Designed, maintained and implemented automated test scripts for unit testing and regression testing
- Documented test results using MS Excel, and communicated teh test results to end users for resolution
Confidential, Houston, TX
SAP Senior Analyst/Programmer
Responsibilities:
- Provided post-implementation on-call production support and maintenance for a large SAP R/3 4.0b IS-U/Customer Care and Services (CCS) implementation for teh IT Shared Service Center of an electric utility provider
- Provided SAP technical support to internal clients for teh MM, FI/CA, and CCS modules
- Designed, developed, tested and debugged interfaces, BDC’s, and function modules written in ABAP/4 to support numerous banking and billing program applications
- Developed test scripts using Mercury Winrunner Quicktest to reverse mass billing errors, edit production data, automate testing processes and execute critical transactions within testing clients
- Documented and developed documents as a guide for resolutions to system issues and problems
- Performed transports from teh QA environment to Production via SAP transaction STMS
- Supported Harbinger EDI System, which involved setting up trading partners, creating and maintaining EDI mappings, troubleshooting data and transmission errors, and testing software patches and upgrades
