SUMMARY

• Total 6 End - to-end life cycle implementation, 8 support & Rollout, 2 testing project
• 15 Years of experience in SAP R/3 - SD, CRM, CS, WM & EWM Full Project Implementation, Support, Rollout and Post go live support.
• Presently working in Confidential Limited as SD, CRM, CS, WM & EWM Senior Consultant from 2nd April 2012 to till date
• Handled varied nature of projects like End to End implementation, Roll Out & SAP Support
• Experience of SAP R/3 Implementation & Post Go live support in various Industries such as Oil Industry, Process Industry, Electrical, Chemical, Service & Plantation Industry
• Experience in SAP R/3 IMG activities specializing in Sales & Distribution, Customer Relationship Management, Customer Service, Warehouse management & Extended Warehouse Management.
• Good understanding of SAP implementation methodology.
• SAP implementation experience in role of SD, CRM, CS, WM & EWM consultant
• Expertize in ABAP objects Reports, Interface, enhancements, Smartforms, routines
• Good Knowledge in Solman, Command center & HPQC
• Experience in Solution Manager
• Excellent training skills.
• Domestic & Export sale, Job Work, Consignment, Periodic & Milestone Billing, Stock Transfer, Intercompany sales, Batch Management, Make To Order, Third Party sales, Cash sale, Rush Order, Variant Configuration, Rebate Processing, Free goods Determination
• Excellent knowledge in Idocs, Web service calls & processing, RFC calls for third party application mappings
• Good Knowledge on Revenue Recognition
• Excellent Cross modules Integration knowledge in MM, FI,CO PP & QM Modules
• Order entry through Inbound idoc, WebGUI, Order Center & third party applications
• Expertize in mapping BP roles, Activity type, Opportunity type, Number range, date profile, Text profiles, partner determination procedure, status profile, Org, hierarchy, BDocs processing and error analysis
• Cash sales, Intercompany sales, Down payment processing, Customer serviced quotation, On Demand repair, Sales & Service, Service maintenance Contract, Warranty and Concession process, sales process check and approval process, Equipment hierarchy and serial master
• Expertise in mapping warehouse structure, storage type, storage section & warehouse bins
• Stock management, Transfer order creation and processing for outbound, inbound deliveries, stock replenishment, picking & put away strategies
• Expertise in storage unit management, Hazardous materials management, cross docking & Yard movements
• Expertise in handling electronic data interchange (EDI)
• Expertise in RF Gun & mobile data entry mapping
• Expertise in mapping extended warehouse structure, storage type, storage section & warehouse bins
• Stock management, warehouse task management and processing for outbound, inbound deliveries, stock replenishment etc.
• Expertise in handling electronic data interchange (EDI)
• Expertise in RF Gun & mobile data entry mapping
• Having excellent problem solving skills, with good Analytical and Decision-making and team building skills.
• Highly motivated and excellent leadership skills.
• Good communication and excellent inter-personal skills.

TECHNICAL SKILLS:

In depth knowledge in: SAP ABAP, PL/SQL, VB Script, C, C++, WINDOWS XP, Vista, 7, 8, and 10, Windows Server 2008, SQL Server, MS Access, Oracle 9i, 10g, 11g and HANA Database, ERP Used SAP 4.6, SAP 6.0, ECC EhP4, EhP5 & EhP6, S4 Hana,, E2Open, Panaya & Winshuttle, ITSM, Control-M, ServiceNow, Citrix Server, Remedy 7.5, HPQC, solution Managers and JIRA.

Knowledge in: proprietary tools and technologies iDSS Tool, PANAYA tool, AcceleraTest, PRidE, ESSENCE, Integrated Project Management, Confidential Automation Platform, Solution manager and CHARM.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Conducting workshop to understand the current business warranty process
• Requirement gathering, analyzing Functional Requirements and documenting functional requirement specifications.
• Configuration of SAP system for the new business units.
• Order to Cash Master Data set up, understanding expected Master data setup, upload of data into SAP system.
• Testing - Unit Testing & Integrated Testing.
• Preparation of testing documents.
• Supporting User testing.
• Post Go-live assistance to the Business users.

Confidential

SD, CS, CRM, WM, EWM (OTC & CRM values stream) Lead

Responsibilities:

• Support the newly implemented warranty solution for UPG business unit
• Handling Critical Incidents in Custom Order entry Portal UPGNET (Customized tool built for client to facilitate Sales Quotation & Sales Order entry process for distributors), customer onboarding using ICOT Tool and pricing, system synch issues between CRM and ECC, Customer profile inconsistencies etc.
• Addressing EDI Customer Order failures through NxTrend, AS400(warranty system), CBS (Contract booking system) & CMS (Contract Management system). Leverage use of ESSENCE to plan Continuous improvement on repetitive issues.
• Review and recommend solution for incidents to newly deployed third party Order entry applications such as Order navigator, Sales Force.COM, Service Max & UST Online Repository. Expedite the recommendation using ESSENCE tool.
• Provide timely solution for incidents related to Order transfer between Legacy BES(Battery Execution system) and SAP systems. Use IAP tool to plan permanent fix for repetitive issues.
• Facilitate and mitigate issues in execution of demand planning and forecasting activities through Logility interfaces in SAP on monthly basis
• Manage Incidents using IAP tool around SAP peripheral interface applications such as EI (Enterprise integration), SI (Sterling integration), PI(Process Integration), EDI (Electronic data exchange) and BIztalk for seamless message exchanges between SAP and Non SAP systems
• Handling time sensitive shipments issues in manufacturing plant related to GPO (Group Production Order - Fully customized template solution in Battery manufacturing process)
• Monitoring queue failures between SAP ECC and SAP EWM systems and provide timely fix for seamless data exchanges between these systems leveraging usage of PRidE tool.
• Lead team efforts in fixing customer ASN(Advance shipping notification) failure worth more than 2 million US dollars monthly
• Drive team efforts and assist offshore team in fixing Medium priority incidents for quicker resolution
• Review resolution approaches of team members on weekly basis and provide expert advice to enrich team knowledge for better solution scalability
• Leverage use of ESSENCE tool to Perform RCA (Root Cause Analysis) on repetitive issues and identify permanent solutions through systems enhancements and user training
• Identify business pain areas and plan for CI (continuous improvement) initiatives through template modifications with help of Confidential Automation Platform (IAP) and ESSENCE
• Monitor and support users during month end activities & take proactive action related to pricing upload error, billing jobs cancelation, fiscal period closing issues etc and expedite the process using Pride tool.
• Proactive monitoring for interfaces between SAP and external systems
• Execute emergency release process through code corrections as needed to remediate production bug fix scenarios impacting supply chain operations
• Conduct workshops and meetings with business stakeholders to understand the problems and challenges faced as per SAP methodology
• Conduct requirement workshops or current system study leveraging domain expertise.
• Identify the AS-IS business process and map TO-BE technical solutions in SAP applications ECC 6.0, CRM 7.0 & EWM 9.2 and accelerating the solution using iDSS and IAP
• Engage users and finalize business requirements by enlisting in scope, out of scope, assumptions and secure sign off on proposed solution before development
• Provide Domain and Process consulting on SAP Order to Cash and Customer Relationship management streams which are based on SAP Sales & Distribution, SAP customer relationship management, SAP Customer Service, SAP Warehouse Management and Advanced Extended Warehouse Management
• Design enhancements for logistics processes like Sales from stock, Make to Order, Consignment sales, Cash sales, Intercompany sales, Stock transfers, Scheduling agreements, Contracts, Sales & Service, Warranty Management etc.
• Proposing technical solutions for SAP supply chain development objects involving new interface clusters on Enterprise Integration (EI), Sterling Integrator (SI) and Process Integration (PI) platforms. These interface middleware exchange data between SAP and other ERP applications
• Deploy best in class SAP Ordering Solutions for Original Equipment (OE) customers -Just-in-Time (JIT) delivery schedule and Forecast delivery schedule to improve operational efficiencies of production lines at manufacturing sites
• Deliver end to end complex solution for 3PL (Third party logistics) shipment scenarios in SAP. This customized solution approach for Client mandates deep configuration and architecture knowledge of varied EDI transaction sets (810, 850, 856, 940, 943, 944, 945, 947 etc. ) with stock replenishment and Material requirements planning (MRP) functionalities for manufacturing, depots & virtual plants running in 3rd party applications like BES, NxTrend, AS400, EDI Customers etc.
• Lead the evolution of possible solution alternatives that factor in gap resolution taking into account impact on related functional areas, user acceptability, technical feasibility and efficiency
• Plan and perform configuration activities using ICAT ( Confidential configuration automation tool) for accelerated deployments
• Deploy the cutover plan, guide the resolution of data migration issues, coordinate with or guide team for a smooth go-live.
• Train the end users or key users and prepare training material for a smooth transition for new system functionalities
• Root Cause Analysis: Handle & Drive team in adopting to SAP best practices in line with Automotive Industries quality standards and thus constantly look for improvements around repetitive issues to address ongoing Business pain points. Conduct periodic Failure mode effect analysis (FMEA), Root cause analysis (RCA), Six sigma, Eight discipline(8D). In most cases the outcome of detailed analysis using iDSS, PANAYA and Confidential Automation Platform will result in Business process improvements or SAP technical changes to enforce such discipline programmatically.
• SAP SDLC Process: Study, evaluate and recommend & follow the best SDLC (Software development lifecycle) model for clients’ different SAP release cycles (Weekly, Monthly and Emergency).
• SAP Testing Strategy: Evaluate Clients Business processes and strategies to derive Optimal testing standard operating procedures (TSOP) required at different phases of enhancement support. Use AcceleraTest, HPQC etc. Test tool to expedite the testing. Strong SAP testing knowledge is required to recommend right tools (HPQC, Winshuttle, loadrunner, AcceleraTest ) and right scenarios ( MTS, MTO, Intercompany Sales, Stock transfer orders, Discrete manufacturing, repetitive manufacturing, Financial account postings ) helps significantly to reduce defective code leakage into production system.
• Monitoring Automation: Build and follow Command center monitoring dashboard in SAP Solution Manager 7.2 (Solman) system to track critical Business process KPIs (EDI Customer Orders and delivery schedules, ASNs, Electronic Invoices, Vendor overdue Payments) all in real-time basis. These monitoring and alert setup needs an extensive configuration knowledge around ORDERS, SHPCON, SEQJIT, DESADV, INVOIC idocs message types.
• Customer Onboarding Tool: Design, Develop and Deploy new Innovative and customized Customer onboarding tool required to reduce cycle time in Clients’ customer onboarding process by uniting multiple SAP transactions into single screen. It needs strong technical acumen on all Customer master configuration sets of CMIR, Pricing, Customer Hierarchy, EDI partner profile, Products hierarchy, routes, transportation zones and SAP webdynpro technologies
• Digital Dashboard: Transform and Configure key operational metrics of incident management process like response/resolution SLA, Aging tickets, First call resolution (FCR) in mobile apps from traditional desktop mode. It’s essential to know the basics of ServiceNow (SNOW) ticketing tool architecture to configure it in IOS and Android Mobile phones
• Conduct periodic communication cadence with different stakeholders in Clients’ IT and Business Organization to present Project statuses across multiple Business units
• Publish SAP IT operational metrics on achievements, highlights with tangible Business benefits realized from IT improvement initiatives
• Secure periodic Client engagement feedback from Client leadership related to quality of services offered and prepare a plan to achieve improvement goals within stipulated timelines
• Liaise with the client to gather insights on new business Opportunities, explore and identify new technology areas that can elevate client’s IT standards
• Engage and support Confidential OTC offshore team with team size of 14 members on Incident resolutions within SLA and CSR delivery on time.
• Manage OTC/CRM support using Integrated Project management (IPM+) tool, Conduct team meetings and weekly BRM meeting for knowledge transfer and updates

Confidential

SD & EWM Lead (OTC Lead)

Responsibilities:

• Conduct workshop to understand shipping business users pain points.
• Identify the pain points of the AS IS business process
• Plan and propose flexible and user friendly TO BE solution leveraging IPM+ Usage
• Author Functional specs for solution proposed
• Complete FUT, UAT and SIT and regression test using AcceleraTEST
• Deploy the changes to production and complete cut over activities

Confidential

SD Solution Architect

Responsibilities:

• Conduct workshops and meetings with business stakeholders to understand the problems and challenges faced as per SAP methodology for JCI - BE - NA Region
• Identify the AS-IS business process and map TO-BE technical solutions in SAP applications ECC 6.0
• Engage users and finalize business requirements by enlisting in scope, out of scope, assumptions and secure sign off on proposed solution before development
• Provide Domain and Process consulting on SAP Order to Cash stream which are based on SAP Sales & Distribution and Customer Service
• Author functional design document for Config/enhancements for North America (NA) region.
• Conduct unit testing, regression testing and SIT using HPQC, AccceleraTest
• Migrate changes to production and conduct cutover activities and provide production support
• Review functional design specs across other reasons and provide feedback as per SAP best practice
• Conduct and attend weekly Governance meeting, update on forthcoming changes from all regions and propose regression testing on global changes

Confidential

Responsibilities:

• Gathering information from the core-team by conducting workshops.
• Finalization of TO-BE processes in the business blueprint to meet client’s business need (FSBP).
• Actively participated in the finalization of Organizational units for SD module.
• Configured end-to-end processes for different business scenarios like domestic sales, FOC, Stock Transfer
• Mapping plantation specific requirement for Farm Forestry like creating a farmer in sap through proper approval process & maintain their Plot details & mapping all the requirements of different types of plot ( i.e. farmer Plot with normal sales, farmer plot with agreements & own Plots)
• Created pricing procedures and implemented different Pricing routines to meet various Business/Legal requirements.
• Successfully implemented process checks/validation in the business process flow at necessary step for data quality, controlled with the help of ABAP enhancements like user-exit, BAPI etc.,
• Prepared the Functional specifications for New Module pools, ABAP enhancements and other smartforms by interacting with technical consultants.
• Determined various output types for printing forms for different types of invoices.
• Tested, documented the SAP configuration, and accounted the quality of functional design, Unit/integrated/Regression testing in the Quality server with integration of SD, QM, MM and FI modules
• Successfully delivered Project deliverables like BBP, UT documents, User manual, at different phase of the project.
• Helped in Customer master/ Condition record collection, then it is cleansed and migrated to SAP through BDC and LSMW.
• Conducted End-User training and co-coordinated in the preparation of Training documents.
• Participated in Cut-over Strategy and GO-LIVE of the Project.
• Involved in Post Go-live support and resolving the day-to-day issues on the priority basis

Confidential

SD junior Consultant / ABAP Lead

Responsibilities:

• Gathering information from the core-team by conducting workshops.
• Finalization of TO-BE processes in the business blueprint to meet client’s business need.
• Actively participated in the finalization of Organizational units for SD module.
• Configured end-to-end processes for different business scenarios like Domestic Sales, Exports Deemed Exports, and stock transfer by STO, STPO, Depot Sales, Debit/Credit Memo, and Sales Returns.
• Created pricing procedures and implemented different Pricing routines to meet various Business/Legal requirements.
• Successfully implemented process checks/validation in the business process flow at necessary step for data quality, controlled with the help of ABAP enhancements like user-exit, BAPI etc.,
• Prepared the Functional specifications for initial Stock upload, ABAP enhancements and other smartforms by interacting with technical consultants.
• Determined various output types for printing forms for different types of invoices.
• Tested, documented the SAP configuration, and accounted the quality of functional design, Unit/integrated/Regression testing in the Quality server with integration of SD, MM and FI modules
• Successfully delivered Project deliverables like BBP, UT documents, User manual, at different phase of the project.
• Helped in Customer master/ Condition record collection, then it is cleansed and migrated to SAP through BDC and LSMW.
• Conducted End-User training and co-coordinated in the preparation of Training documents.
• Participated in Cut-over Strategy and GO-LIVE of the Project.
• Involved in Post Go-live support and resolving the day-to-day issues on the priority basis.
• Developed a most complicated pricing module to in corporate the typical requirement of client Business. This requirement includes modules SD, MM, PP.
• Developed many reports related to SD, and FI modules. Which Includes Sales Register, Contract Register, Returns Sales Register, Token Register, Cash Journal Report, Bank Statement, Customer ledger, Vendor Ledger etc.
• Did some typical enhancements to in corporate client requirements which includes hiding of fields based on user login details, plant specific number range, controls on many condition types through routines, user exits & enhancement spots.
• Developed a module to track customer attendance for HR module.
• Developed many BDC for different transactions which includes VK11, table controls, G/L Master Data Upload, GL Balance, Customer Credit Upload etc.
• Developed Module pool for cheque Printing.
• Developed BAPI for uploading material master which uploads 1000 record in one minute.