SUMMARY

• More than 7 years of experience in Information Technology as a QA Analyst with experience in testing of Web Based Applications & SAP Applications.
• Strong Knowledge and experience of all phases of SDLC (Software Development Life Cycle).
• Extensive experience in SDLC processes like - Agile and Waterfall.
• Experience of working in both regulated and deregulated utilities market.
• Domain knowledge on Utilities (Gas & Electricity).
• Basic knowledge of Test Automation and hands on experience of automation tools like Selenium and Worksoft.
• Experienced in functional testing using Selenium IDE and Selenium WebDriver using TESTNG testing framework.
• Expertise in Black Box testing, Functional Testing, System testing, Integration testing, Regression testing, Data Driven testing, Back End and Front End testing and User Acceptance testing.
• Experience in applying Testing Methodologies, creating Test Plans, Executing Test Scripts, Automation of Test Cases, Defect Tracking and Report Generation.
• Experience in IVR testing, IVR-SAP interface Testing, Genesys, Pulse, CC Pulse, Genesys Interactive Insight report testing, Genesys WDE and CRM CTI testing
• Knowledge in all modules of Quality Center & ALM (Requirements, Test Plan, Test Lab, Dashboard and Defects).
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking.
• 14 months of working experience at client location ( Confidential Business, UK).
• More than 2 years of working experience at client location ( Confidential, USA).
• Involved in smart Meter Testing for the AMI and AMR and tested the integration with the third party tools Like Itron FCS and MCS.
• Supported testing in Electricity Market flows SAP IDEX (with IDOCS) in ISU & CRM.
• Tested Exception triggering and resolution in ISU (EMMA Workbench).
• Created XML files to generate responses for the middleware systems.
• Worked on Cross Browser testing through Selenium WebDriver by testing the website on different browsers like Chrome, IE and Firefox.
• Developed data driven test scripts to check the same functionality with multiple sets of data.
• Good analytical and communication skills and ability to work independently with minimal supervision and performed as part of a team.

TECHNICAL SKILLS

• SAP ISU
• SAP CRM
• SAP Solution Manager
• ITRON applications - Itron Enterprise Edition
• Field Collection System
• Mobile Collection System
• Selenium IDE
• Selenium Web Driver
• Worksoft
• CC Pulse
• Genesys
• HP ALM

PROFESSIONAL EXPERIENCE

Confidential, Michigan

SAP Test Lead

Responsibilities:

• Responsible for Test Plan preparation, Test Estimations, Risk assessment.
• Responsible for Requirement analysis, Test Scenario identification, Test case design and uploading to ALM
• Task allocation to SIT team, support onsite-offshore co-ordination and UAT support.
• Driven Defect Triage meeting with Dev and Business leadership, Defect tracking, daily status reports to management.
• Involved in End to End Testing, Regression Testing, Functional Testing and Smoke testing
• Team lead activities like Timesheet task allocation, daily status calls, KT to SIT team members etc.
• Testing Third party tools and coordinating with vendors for the timely defect fixes.
• Responsible for validating bill prints for the new product implemented.

Environment: SAP ISU, SAP CRM, HPALM, MS Word, MS Excel

Confidential, Michigan

SAP Test Lead

Responsibilities:

• Created Test Plan preparation, Test Estimations, Risk assessment.
• Requirement analysis, Test Scenario identification, Test case design and uploading to ALM
• Task allocation to SIT team, UAT support onsite-offshore co-ordination.
• Driven Defect Triage meeting with Dev and Business leadership, Defect tracking, daily status reports to management.
• Involved in End to End Testing, Regression Testing, Functional Testing and Smoke testing
• Project matrix reports such as Defect RCA, Closure report, Effort and Schedule variance trackers, as per TCoE standards
• Team lead activities like Timesheet task allocation, daily status calls, KT to SIT team members etc.
• Testing Third party tools and coordinating with vendors for the timely defect fixes.

Environment: SAP ISU, SAP CRM, Itron version 8.2 and 9.4 version, HPALM, MS Word, MS Excel

Confidential, Michigan

SAP Test Lead

Responsibilities:

• Responsible for Test Plan preparation, Test Estimations, Risk assessment.
• Requirement analysis, Test Scenario identification, Test case design and uploading to ALM
• Task allocation to SIT team, UAT support onsite-offshore co-ordination
• Driven Defect Triage meeting with Dev and Business leadership, Defect tracking, daily status reports to management.
• IVR testing, IVR-SAP interface Testing, Genesys, Pulse, CC Pulse, Genesys Interactive Insight report testing, Genesys WDE and CRM CTI testing.
• Speech enabled IVR testing, Email Management using Genesys WDE and routing strategy
• Involved in End to End Testing, Regression Testing, Functional Testing and Smoke testing
• Project matrix reports such as Defect RCA, Closure report, Effort and Schedule variance trackers, Re-baseline estimations etc. as per TCoE standards
• Team lead activities like Timesheet task allocation, daily status calls, KT to SIT team members etc.

Environment: SAP ISU, SAP CRM, Genesys, CC Pulse, HPALM, MS Word, MS Excel

Confidential, Michigan

Controls Test Lead

Responsibilities:

• Worked as a Controls Test Lead at client's location.
• Identifying the test scenarios and documenting all the test cases and executing methods and techniques.
• Created Test Plan preparation, and involved in Test Estimations, Risk assessment.
• Task allocation to SIT team, UAT support onsite-offshore co-ordination
• Driven Defect Triage meeting with Dev and Business leadership, Defect tracking, daily status reports to management.
• Involved in Integration Testing, which includes systems integrated with 3rd Party tools like FCS & MCS.
• Involved in Interface Testing with compliance to SOX controls.
• Creation of XML files response for the middleware system.
• POC from the onshore where handled 8 member's team.
• Updating the daily status in the stand-up calls.
• Assist Testing team in completing testing on time.

Environment: SAP ISU, SAP CRM, HPALM, MS Word, MS Excel, Itron FCS, MCS, IEE

Confidential

SAP Test Lead

Responsibilities:

• Tested independent and dependent modules individually. Prepared Test Matrix to keep track of the requirements.
• Involved in testing of web application by creating XML test suite.
• Giving Test Estimates and involve in preparing Test Planning documents.
• Clearly documented all the test cases and executing methods and techniques and uploaded all the requirements.
• Involved in Integration Testing, which includes systems integrated with 3rd Party.
• Helped in writing business scenarios for E2E testing and providing test data for User Acceptance Testing.
• Quality review & validate the test Scenarios and test scripts of other team members.
• Creation of XML file responses for the middleware system.
• POC from the onshore where handled a 6 member’s team.
• Updating the daily status in the stand-up calls.

Environment: SAP ISU, SAP CRM, HPALM, MS Word, MS Excel

Confidential

Automation Tester

Responsibilities:

• Mapped system requirements with Test cases. Ensured traceability of Test Cases back to the business requirements.
• Extensively used Selenium IDE to record, playback and debug individual test cases, using Selenium Web Driver provided more flexibility in automating test cases.
• Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.
• Analyzed business requirements, Software requirement specifications to create test plan and test cases for manual and automation testing using Selenium Web Driver.
• Analyzed the business requirements, developed test plans and created test cases in ALM a test management tool.
• Played a key role in production releases and perform UAT test of the system.
• Tested workflows and work items in ISU and flows from Market Flow IDEX.
• Contributed to Team Effort by accomplishing related results as needed.
• Worked in cooperation with all members within organization and project.
• Defect logging and tracking using ALM and updated the test defects status with results.
• Involved in testing of web application by creating XML test suite.
• Assist Testing team in completing testing on time.
• Performed black-box testing, white-box testing, integration testing and regression testing on the applications.
• Used Firebug and XPath for the web based application testing with selenium for the commands.
• Exported Test Case Scripts in Eclipse IDE and modified the selenium scripts and executed.
• Data preparation activities for Customer accounts.

Environment: SAP CRM, SAP ISU, HPALM, MS Word, MS Excel, Selenium IDE, Selenium WebDriver

Confidential

SAP Test Analyst

Responsibilities:

• Developed test automation scripts using Selenium WebDriver for regression and functional testing.
• Developed Selenium scripts in TestNG for parameterization using Data Provider annotation.
• Developed data driven test scripts to check the same functionality with multiple sets of data.
• Contributed to Team Effort by accomplishing related results as needed.
• Worked in cooperation with all members within organization and project.
• Tested workflows and work items in ISU and flows from Market Flow IDEX.
• Tested Exception triggering and resolution in ISU (EMMA Workbench).
• Used TestNG Annotations in Selenium WebDriver and executed a batch of tests as TestNG Suite.
• Assist Testing team in completing testing on time.
• Performed black-box testing, white-box testing, integration testing and regression testing on the applications..
• Data preparation activities for Customer accounts.
• Tested SAP CRM processes like quotation and contract management.
• Provide knowledge gap sessions on the application to the team.

Environment: SAP CRM, SAP ISU, HPQC, MS Word, MS Excel

Confidential

SAP Test Analyst

Responsibilities:

• Performed Smoke Testing to make sure all the Test Channels and Test Environment is working as desired.
• Mapped system requirements with Test cases. Ensured traceability of Test Cases back to the business requirements.
• Create TBOMS in Solution Manager and later analyze the affected the results.
• Managed testing defects and execution of automated test scripts for testing SAP with SAP TAO.
• Defect logging and tracking using ALM and updated the test defects status with results.
• Assist Testing team in completing testing on time.
• Data preparation activities for Customer accounts.
• Worked on Functional & Regression testing activity on products & pricing tools.
• Execute the P& P Renewals E2E functionalities (Time Travel & Non TT)
• Interacting with the onsite developers to understand the user stories through elaboration calls
• Writing/reviewed the Test Cases, End to End Test Scenarios, and completeness of Test results.
• Execute the test scripts on the change impacts.
• Updating the daily status in the standup calls.
• Defect life cycle - from identifying and raising a defect and following it up until it is fixed and then closed
• Provide knowledge gap sessions on the application to the team

Environment: SAP CRM, SAP ISU HPQC, MS Word, MS Excel, SAP Solution Manager

Confidential

SAP Test Analyst

Responsibilities:

• Worked as a Test Analyst in the project and working with clients directly.
• Worked on SAP ISU & SAP CRM
• Worked on the efficient processes of the ISU system includes Meter Reading, Billing & Invoicing, Contract accounts Receivable & Payable, Dunning process.
• Ability to work in SCRUM and Agile development mode.
• Created Test Scripts based on User Stories.
• Data preparation activities for Customer accounts in SAP ISU.
• Executed the Test scripts as per the sequence of the steps in the test Scripts.
• Validation and verification all test results against the expected results.
• Use Mingle for all the effort tracking and issues logging.
• Working in team set up in a flexible mode and at the same time independently handling responsibilities.
• Timely filling Team tracker, Mingle updates, Sprint planning sessions, Effort tracker, Dashboard, Timesheet, C2, OPE & Productivity tracker.

Environment: SAP CRM, SAP ISU, HPQC, MS Word, MS Excel, Mingle.