SUMMARY:

A dynamic and results - oriented professional with robust experience acquired over the years in SAP ERP, with specialized knowledge in SAP SD / OTC and FICO A/R Modules, as well as training in S/4 HANA. Skilled in business analysis, business requirements translation, process improvement, implementation, configuration, customization, and production support. Holds credit for guiding & providing training to end-users around SAP software solutions. Excels in facilitating clients in customizing their business domains and making systems compliant with their specific use cases. Articulate communicator with exceptional mentoring skills in transforming a low performing team to a high caliber workforce coupled with proven abilities to multi-task, establish priorities, and meet deadlines backed by the confidence to interact with individuals at all levels, including multi-national teams. Exceptional communication, presentation, and interpersonal skills with proficiency at grasping new concepts quickly and productively utilizing the same.Skill Areas: Business Process Optimization Complex Pricing Scenarios Troubleshooting Custom SAP Solutions Solution Selling Key Account Management Presentations Process Development and Improvement Cross-Functional Team Leadership Supply Chain Management Strategic Planning Training Customer Service Problem-Solving ABAP Debugging Strong Interpersonal Skills Analytical Skills Client Relationship Management Team player Communications IT Development Cycle SAP PI Interface Mapping IDOC Mapping SAP S/4 HANA Training

TECHNICAL SKILLS:

Microsoft Office Suite, SAP Sales and Distribution, SAP FICO A/R, SAP ABAP Debugging, SAPUI5 (Entry Level).

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Assisted in the successful S/4 HANA Go Live for SD configuration for a Brownfield customer.
• Created queries needed by the customer to perform basic reporting not available in standard SAP.
• Designed custom PEXR2002 IDOC type segments to capture as much EDI 820 data as possible in custom fields not needing SAP qualifiers.
• Drafted Functional Specifications (WRICEF) for a custom Cash Application cockpit matching Payment Advice Data to SD transactional data at the line-item level.
• Performed Dev Success/Error Testing.
• Executed configuration tasks in SAP IMG for SD, SCM, FI-A/R, and COPA areas.
• Improved both Development and QA Testing turn-around timing by debugging custom ABAP Programs to assist Developers by finding where issues are occurring.

Confidential

SAP SD / OTC Consultant

Responsibilities:

• Established the functionality of SAP ECC 6.0 software into the redesigned business processes at scheduled locations to provide maximum efficiencies in the day-to-day operations.
• Created and introduced new pricing types, pricing procedures, and pricing routines to meet specific customer requirements, as well as created pricing interfaces to SAP from home-grown pricing systems.
• Drafted Functional Specifications (WRICEF) for required Development Objects and collaborated with Developers to develop and thoroughly test the development objects.
• Coordinated with End-Users for User Acceptance Testing (UAT) and Training as well as performed Dev, QA, Success, Error, and Integration Testing.
• Facilitated production support through the Service Now Incident System for system and end-user issues at locations that have already implemented SAP, including onsite support.
• Collaborated with international team members to manage projects for improvements at multinational locations that have already implemented SAP, including requirements gathering, project elaboration, project construction, project transition to production, and hypercare support.
• Executed configuration tasks in SAP IMG for SD, SCM, FI-A/R, and COPA areas.
• Improved both Development and QA Testing turn-around timing by debugging custom ABAP Programs to assist Developers by finding where issues are occurring.
• Created a Retro Billing program with background job processing capabilities, eliminating the need to add upwards of eight additional A/R Reps to address the backlog.
• Conceptualized and designed an Intercompany Direct Shipment Process for a GM de Mexico supply chain, taking into account the tax laws that need to be met when invoicing Intercompany Direct Shipments that do not leave Mexico.

Confidential, Canton, MI

Business Analyst - SAP SD / OTC Project Manager

Responsibilities:

• Responsible for implementing SAP ECC 6.0 software's functionality into the redesigned business processes at scheduled locations to provide maximum efficiencies in day-to-day operations.
• Created and introduced new pricing types, pricing procedures, and pricing routines to meet specific customer requirements, as well as created pricing interfaces to SAP from home-grown pricing systems.
• Composed Functional Specifications (WRICEF) for required Development Objects and coordinated with Developers to develop and thoroughly test the development objects.
• Coordinated with End-Users for User Acceptance Testing (UAT) and Training.
• Instrumental in providing Production Support through the HEAT Ticket System for system and end-user issues at locations that have already implemented SAP, including onsite support.
• Collaborated with international team members to manage projects for improvements at multinational locations that have already implemented SAP, including requirements gathering, project elaboration, project construction, project transition to production, and hypercare support.
• Implemented configuration tasks in SAP IMG for SD, SCM, FI-A/R, and COPA areas.
• Designed an Invoicing Dashboard for reprocessing, eliminating the need to add headcount for manual reprocessing of millions of dollars of rejected invoices.
• Debugged custom ABAP programs, improving the velocity of both development and QA teams.

Confidential, Canton, MI

Core Finance Subject Matter Expert

Responsibilities:

• Conducted Blueprinting workshops and redesigned business processes specific to Corporate Finance, Billing, Pricing, Accruals, and Accounts Receivable.
• Created and introduced new pricing types, pricing procedures, and pricing routines to meet specific customer requirements, as well as created pricing interfaces to SAP from home-grown pricing systems.
• Integrated the implementation and functionality of SAP ECC 6.0 into the redesigned business processes to provide maximum efficiencies in the day-to-day operations.
• Created Functional Specifications (WRICEF) for required Development Objects and partnered with developers to develop and thoroughly test the development objects.
• Collaborated with End-Users for User Acceptance Testing (UAT) and Training.
• Devised a program to accommodate the Mexican Virtual Pedimento process (non-existent in standard SAP but required for trade compliance).
• Created a customized table to serve as forms interface without necessitating additional development for additional customers.

Confidential, Canton, MI

SAP SD / OTC Business Analyst

Responsibilities:

• Conducted Blueprinting workshops and redesigned business processes for Order-to-Cash Team Responsibilities such as analyzing all of the procedures regarding pricing, tooling, customer returns/claims, A/R, and Cash Application for the multiple business units within Confidential.
• Created and introduced new pricing types, pricing procedures, and pricing routines to meet specific customer requirements, as well as created pricing interfaces to SAP from home-grown pricing systems.
• Automated accruals processing, improving sales reporting affected by retroactive price changes.
• Developed conventional best-practice processes to transition from J.D. Edwards to SAP ECC 6.0 across all business units.
• Integrated the implementation and functionality of SAP ECC 6.0 into the redesigned business processes to provide maximum efficiencies in the day-to-day operation.
• Conceptualized and created functional requirements/specifications (WRICEF) for required system functionality that is outside of standard SAP programming.
• Facilitated extensive testing of SAP configuration to confirm the system functionality to the process requirements.
• Engaged in Super-User Training and development of End-User Training materials.
• Provided onsite support for Go-Live at affected offices as roll-out waves occur.

Confidential, Canton, MI

Sales Manager

Responsibilities:

• Designed and updated sales and costing processes in response to the customer's changing needs and demands.
• Oversaw local sales staff (3 Account Managers, 1 Sales Rep., & 1 Database Developer), as well as offsite sales staff (2 Sales Reps. in Nashville, Tennessee).
• Administered local negotiations for commercial cost reduction activities.
• Forecasted and reported annual commercial and technical cost reduction achievement.
• Developed and nurtured a productive relationship with the customer by establishing regular cross-functional team meetings with the customer.
• Developed strategic ideas for profit improvement for Confidential North America.

Confidential, Canton, MI

Account Manager

Responsibilities:

• Pursued new business opportunities.
• Gathered competitive information from customer contacts.
• Managed quote response project teams.
• Formally responded to customer requests for quotes.
• Directed quote response technical presentations.
• Followed up with customer engineering and purchasing groups.
• Transitioned awarded business to the product Program Manager.
• Developed inbound Pricing Interfaces from external systems, putting a check on the need for manual pricing entry into multiple systems.
• Enabled more level reporting of sales despite ongoing retroactive price changes by designing automated accruals processing
• Designed Usage Automation process based on Quotation Document Usage saving time from Customer Service Reps not having to run a report and ensuring accuracy through automation.
• Instrumental in eliminating the need to add 6-8 additional A/R Reps to keep up with the volume of Retro Billing while freeing up the solo A/R Rep to focus on other A/R tasks by designing custom Automated Retro Billing Program with Background Job Processing capabilities.
• Created an Invoice Dashboard to re-price, reprocess outputs, and release to accounting, eliminating the need to add 3-4 additional A/R Reps to reprocess each invoice one at a time manually.
• Built enhancements in billing and billing cancellation T-codes to prevent unauthorized users from performing transactions that could violate Mexican Tax Laws.
• Devised a program to accommodate for Mexican Virtual Pedimento Process, which is non-existent in standard SAP, preventing the company from being fined for trade violations.
• Designed and maintained interface to an external system linked to Mexican S.A.T. for Timbrado Doc I processing, required per Mexican Tax Laws.
• Developed and Sustained multiple output forms
• Developed and established custom tables to "configure" forms and interfaces for different customer needs without additional ABAP development, saving money in development costs.
• Built several Excel upload programs for data import into SAP, saving time, and eliminating the need for additional headcount.
• Created custom reports (i.e., Month End Report, Accruals Report, Quotation/Usage History, etc.) saving end-users time by allowing for all of the necessary business requirement data to be available in one custom report instead of the user needing to run multiple standard SAP T-codes and then combine the different output results.
• Conceptualized and introduced new copy control routines, requirement routines, and pricing routines to meet specific customer requirements or to get around standard SAP functionality that causes issues (For example: SAP rounding extended pricing to 2 decimals on each line of a Sales/Billing document, which causes decimal place errors when applying a percentage mark-up to a price).
• Designed and maintain EDI & IDOC processing programs (i.e., 810 Electronic Invoices, 846 Delivery Confirmation Processing for Consignment Backflush Processing and Billing).