Financial Systems Analyst Resume

PROFILE:

Self - motivated, mature focused and ambitious Information Technology Specialist. Skilled and thorough in analyzing problem situations and finding creative solutions. Outstanding skills in analysis, strategy and planning. Proven ability to create and manage a result-oriented team. Able to meet demanding time goals. Experience in clear and effective business communication. Well organized and thorough in researching information.

COMPUTER SKILLS:

Able to quickly learn computer software. Proficient in SAP GUI 750, SAP Employee Self Service (ESS), SAP Customer Relationship Management (CRM), Kronos Workforce, Articulate Storyline, Success Factors, Service Now, Windows 10, SQL, Microsoft Teams, Word, PowerPoint, Excel, Outlook, Lyris, and ActiveCampaign.

EXPERIENCE:

Confidential

Financial Systems Analyst

Responsibilities:

Provide analysis, planning, design, implementation, documentation, assessment, and management of the Enterprise Resource Planning (ERP) system.
Proven abilities and skilled in the areas of requirement gathering, customer service, oral communication, problem solving, and attention to detail.
Provide continuous support of new and existing application software.
Subject Matter Expert for the Kronos Workforce System, Articulate Storyline (e-learning authoring tool), and SAP Modules (Finance, Human Capital Management, Employee Self Service and Success Factors). Daily duties consist of analyzing complex issues within the SAP Systems to include the Human Capital Management (HCM) and Financial modules.
Work on time driven projects on a designated cross-functional team and individually.
Assist department with developing clear and concise online training courses. Train supervisors individually as needed resulting in an increase of productivity and reduced system errors.
Re-design test scripts used during enhancement pack upgrades, system continuity exercises, and sanity testing.
Develop functional specification documentation for automating Change Management team processes.

Confidential

Business Systems Analyst

Responsibilities:

Manage the functional portion of the Clinical Data System to include testing, training, and support.
Additionally, oversee the quality assurance and application support for the Employee Portal/Intranet and all interfacing applications, i.e., Employee Timekeeping System, E-learning, Contract/Grant Management, Incident Reporting, etc.
Develop all training documentation for supported applications and work with internal software developers to design new interfaces to meet business needs.
Update ICD-9 Diagnosis codes in the Clinical Database as requested by upper management.
Update the fee schedule for services based on information provided within the grant/contract that was awarded to Confidential .
Research, analyze and generate business processes related to internal and external customer needs.

Confidential

Computer Operator

Responsibilities:

Monitor the network located at the disaster recovery center.
Schedule increment backups on Linux and Unix servers.
Work with 3rd party vendors on escalated issues.

Confidential

Technical Support

Responsibilities:

Plan, schedule, and implement all software upgrades.
Respond to submitted tickets via telephone, email, and remote desktop.
Support entire office and field end users with desktop and application software needs.
Document, track, and update incidents in tracking system.

Confidential

Business Systems Analyst

Responsibilities:

Liaison between systems software development staff, management, and application end users.
Trained and supported all Homecare medical personnel end users which consisted primarily of nurses.
Assisted with deploying from the legacy Homecare application to Confidential .
Other duties consisted of drafting all training documentation.
Developing clear and concise ad-hoc reports utilizing the current analytical and reporting environment.
Submitting Change Management Requests for both internal and external sources.
Communicating and coordinating clinical application issues with corporate information systems department(s) and software vendors.
Scheduling testing and overall implementation management for complex software application upgrades.

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