Production Support & Maintenance Experience Resume Greater New York - Hire IT People

SUMMARY

SAP SD Functional Consultant with 5 Years of experience in Production Support, Maintenance, Plant Roll - outs and Implementation
Specialized in Solution Design for SAP - SD module and experienced in handling cross functional integration with SAP Financial Accounting (FI) and Materials Management (MM)
Experience in configuration of SD organization structure, partner determination, pricing procedure set up, output determination, text determination and account determination
Commendable knowledge on Customer Service Module (SAP - CS) and Traders & Scheduler’s Work-Bench (SAP - TSW)
Exposure to businesses across industries including Chemicals Manufacturing, Commodities Trading, Transportation and Mining for clients in US, Canada, Brazil, Germany and India

PROFESSIONAL EXPERIENCE

Confidential, Greater New York

Production Support & Maintenance Experience

Responsibilities:

Responsible for resolving Production Support issues for a Green Field SAP implementation
GAP Identification for missed requirements during Go-Live and led more TEMPthan 50+ Major Enhancements
Contributed majorly in halping one of teh Client Sites to meet teh Sales Revenues
Trained Super Users and Business Process Leads on Availability to Promise (ATP), Pricing, Logistics and Warehouse Management (Outbound)
Guiding and ensuring on time deliverables with Offshore team
One of teh Key Contributors for SD track with more TEMPthan 25 team members
Designed and lead complex enhancements for processes like Assay Exchange, Consolidated Invoicing etc. resulting in sizable ticket reduction for Client’s Canada Business
Instrumental in identifying gaps in SD processes leading to new business opportunities
Exposure to IS-Oil downstream - TSW Module integrated with OTC cycle

Production Support

Confidential

Responsibilities:

Led teh SD track and responsible for tracking delivery progress for all modules at offshore
Outstanding Contributor to Business Value Add and process improvements
Designed Solution for plant divestiture and consolidation of Distribution Centers in SAP
Designed multiple custom reports and smart forms and specialized in writing detailed functional specification
Appreciated by Client on various occasion for in-depth understanding of their business and realizing teh same on SAP

Production Support

Confidential

Responsibilities:

Have been a SD team member in teh project from its inception and progressed to team lead.
L2 and L3 support for incidents/tickets on priority basis and providing corrective solution
Enhancements to teh existing system, inclusive of transforming exact business requirements to SAP functionalities. This includes pricing procedure configuration, billing plan, copy controls set up and enterprise structure settings
Post Go-Live Support (Hyper Care) for roll outs done to various plants across globe (Brazil, India, Malaysia and Canada). This involved working closely with teh Implementation team on improvements required in teh subsequent adoption / releases
In addition to SD module, have also been supporting Customer Service (CS) module (creation of notification, task lists and components, linking sales order to notification and confirmation of service orders)

SAP

Confidential

Responsibilities:

SAP-TSW integration Consultant for teh client’s Port Logistics (POLO) implementation project
Successfully designed and implemented solution to integrate SAP-TSW with SAP-GTM as a part of POLO
Responsible for preparation of test scenarios and performing unit testing and system integration testing for POLO
Implemented enhancements related to SAP-TSW which included creating new business locations, vehicles, nominations screen customization and changes to existing IDOC programs

SAP

Confidential

Responsibilities:

Handled three new plant roll outs to TAIWAN, SOUTH AFRICA and CAMBRIDGE based on global template
Interacted with Key users to study and understand teh existing business procedures and documented teh “As-Is processes” and “To-Be Process”
Prepared Business Blue print (BBP) and configured teh SD settings (enterprise structure, pricing procedure set up, text determination, output determination, customized sales document definition, development of customized reports etc.) according to BBP
Configured special business scenarios - Third Party Sales, Intercompany sales, Stock Transport orders and Individual Purchase orders