SUMMARY

• Highly accomplished, initiative - taking, visionary with a proven track record of providing effective leadership to global, cross-functional teams.
• Extensive experience successfully managing a portfolio of technical programs, ensuring prioritization of strategic themes to enable the team to meet objectives on time and budget. Excellent problem solving and communication skills inspiring confidence, teamwork and success. Strong financial acumen ensuring budget targets are transparent and met.
• Expert technical knowledge, derived from real world, hands-on experience, translating complex protocols to all levels of the organization. Leverage skills in negotiation, situational awareness, emotional intelligence, networking, and sales to create alignment and implement impactful business solutions

PROFESSIONAL EXPERIENCE

Director Associate Program Management

Confidential

Responsibilities:

• Technical leader overseeing a 14MM+/yr. portfolio of programs driving alignment with senior executives to proactively identify, develop, and drive short-term and long-term application strategies for global ERP (SAP), HR, Cyber Security, and IT Operations programs.
• Manage, develop and mentor a team of Technical Project Managers who execute the plan. Perform executive reporting and cost-benefit analysis.
• Advise implementation strategies, aligning IT processes with company goals, partnering cross-functionally for successful outcomes.
• Awarded for high business impact of global implementations of SAP as well as the prestigious CIO award for Excellence.

Confidential

IT Operations Manager

Responsibilities:

• Provided oversight to a highly skilled team of network & system engineers, DBA, web operations, and help desk staff. Ensured high stability and availability of corporate ERP, eCommerce, CPQ, CRM and Analytical platforms. Led technical resource management efforts, identifying appropriate resources needed for projects, developing the budget and schedule to ensure timely completion of corporate initiatives. Awarded the Confidential “Star” award for successfully leading an effort to develop a custom web based CPQ solution named “Priority Plus” which contributed to increased company profits
• Responsible for the enterprise network and data center infrastructure. Implemented a new cutting-edge wireless network across 7 locations. Led the technology design and implementation of a new pharmacy. Awarded Employee of the year for excellent service
• Designed rich, interactive web solutions from concept to completion, from content provided by the client, utilizing HTML, CSS, ASP and CMS technologies

Director Associate Program Management

Confidential,

Responsibilities:

• Designed and implemented a Project Information Management System (PIMS) using Clarity, integrated with Rally that manages all project, enhancement, and production support efforts within IT, capturing the financials, project plans, time tracking, resourcing, and portfolio planning activities. Presented several of these innovative improvements which were done in coordination with CA Product Management at CA World in Las Vegas
• Developed an agile-centric, continuous intake process, for the IT strategic portfolio, which provided flexibility, predictability, and transparency into the company’s prioritized efforts
• Work directly with Executive Leadership Team and C-level suite to establish prioritization and strategic plans
• Streamlined the overall IT budgeting process through implementation of new processes, templates, and systems
• Technical lead for several M&A and business sales model “go-direct” efforts. Led implementations of 7 full-scale global ERP conversions to SAP and a variety of other integrations to support growth
• Led the global upgrade and migration of SAP core ERP on ECC (Oracle) to Business Suite on HANA. This included an upgrade to our eCommerce platform and implementation of an “offline mode” which enabled our company to continue taking orders from customers while the core ERP was down. Our CEO touted this as “the smoothest global SAP upgrade the company had ever experienced”. Currently the program head for the global ERP conversion activities to S/4 HANA
• Deployed SAP HANA for BW on AWS cloud in just 5 weeks. SAP platinum consultants quoted a minimum of 6 months. Presented this success at SAP’s Sapphire Convention and ASUG global webinars. Later certified as an AWS Solution Architect
• Frequently brought in as a “sharpshooter” to assist with quickly identifying and resolving issues for various company efforts due to my in-depth knowledge of both technology and delivery processes. A recent example was liaising directly with our second largest customer to resolve a widespread cyber security issue who experienced a ransomware attack
• Spearheaded an effort to develop and implement an eProcurement strategy for IDEXX to interface with our highest revenue generating customers. Developed and deployed governance structure to support ongoing program success

Confidential, ME

IT Operations Manager

Responsibilities:

• Headed technical team to deploy a full-scale e-commerce solution for Crestline, a subdivision of Confidential
• Was awarded with the Confidential “Star” award for leading an effort to develop and implement a new web-based CPQ solution called “Priority Plus”
• Saved the company over $1 million dollars in negotiations of the Microsoft Enterprise Agreement
• Designed, procured, and outfitted 4 new “greenfield” sales sites in Nashville, Pittsburg, Portland (Oregon) and Tampa with new IT Infrastructure, to create interconnectivity with corporate offices and support sales activities
• Implemented a new cutting-edge wireless network using “N” technology with virtual SSID’s across 7 locations. The goal was to prevent network drops from med carts that roamed throughout the buildings. This was a key issue to resolve as it had the potential to cause med errors for our patients. As a result of the successful implementation, was asked to be a keynote speaker for Meru Networks at the Hard Rock Café in Boston
• Architected and deployed a thin client strategy to the entire company replacing all desktops with Terminal Service & Citrix connections, drastically reducing the help desk call volume for end user computing issues
• Redesigned and upgraded entire Active Directory landscape

Confidential, ME

Website Design Consultant

Responsibilities:

• Designed rich, interactive web solutions from concept to completion, from content provided by the client. This included producing HTML, CSS, .ASP, Client Scripting, cropping, enhancing and optimizing images, and other design techniques
• Utilized content management systems such as WordPress and Joomla to build and maintain client web pages
• Collaborated directly with client to establish project scope, interaction guidelines, and project timelines