SUMMARY

• Certified SAP OTC and S4 HANA Sales Consultant with MBA in Marketing and BE in Mechanical Engineering.
• 11+ Years of SAP SD hands - on Functional Analyst experienced in OTC with various Clients (Health Care, Oil and Gas & Security and Compliance)
• Core IT member delivering SAP implementation for 2 Clients.
• Proficient in Enterprise structure development, Master data management, Sales Order Processing and Pricing.
• Knowledgeable and hands-on with the EDI, Archiving and Variant Configuration.
• Extensive experience in Support Projects.
• Understanding the business process of Sales & Distribution and find out gaps between SAP Standards and Client’s Business process and develop and implement them for the Client. In doing so co-ordinated with the Onshore/Offshore and Client.
• Specialties include partnering with subject matter experts, smoothing daily process functions, maintaining operational efficiency, and delivering value added control reports.
• Possess effective communication, interpersonal & problem-solving skills with the ability to handle extremely busy and hectic schedules.
• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analysis of short-and long-term business needs.

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

SAP SD Functional Lead

Responsibilities:

• Architecting and developing solutions SAP ECC software applications to streamline and automate enterprise-wide business processes.
• Leading business and technical requirements gathering sessions, analysing gaps and determining technical feasibility for implementing SAP IT solutions within the project cost and time constraints.
• Designing and developing business process flows and functional specifications for custom developments,ALV Reports, User Exits, ALE-IDOC, EDI, BAPI, BADI, SAP Interfaces, and workflows by interacting with business users and process experts.
• Developing SAP ECC Reports, Invoice Forms, Workflows, Conversion Routines, and Enhancements using Advance Business Application Programming (ABAP).
• Designing and developing Consignment order process in SAP ECC for better tracking visibility, improved routing capability, automated returns status updates, Quote and Sales order which is coupled with front end portal and Legacy systems.
• Designing test plans for unit, integration, regression testing and preparing business process procedure documentation.

Confidential, Willington, MA

Team Lead

Responsibilities:

• Worked as a Lead for SAP OTC module in SAP Upgrade Project and acquired knowledge of SAP Archiving and implemented Archiving functionality which lead multimillion savings for the Client.
• Experienced in Idoc/EDI and completed project which required to transfer data from SAP in real time basis to third party applications.
• Experienced in SAP Pricing helped in implementing complex pricing procedures for different Clients..
• Implemented various Standard and custom Business processes in SAP Sales and distribution for various Clients which gives huge experience in diverse Business practices.
• Acquired knowledge of Variant Configuration in SAP and implemented Variant Configuration in Pharma industry.
• Prepared Functional documents for GAPs between standard SAP and Client requirements which helps the technical team to develop codes. Worked as quality expert for Functional Specification documentation.
• Conducted functional unit testing and prepared test scripts to execute testing in test environments before deploying solution into Live system.
• Worked on Solution manager which is a one-point solution for Transport Management.
• Worked as POC for Logistics module from Client location for Application Management Support for SAP.
• Controlled the Request and Incidents and resolved them within the defined SLAs and MTTR and complete complex Enhancements by collecting requirements from the Clients and explaining them to Team at offshore.
• Experienced in SAP OTC and experienced prepared a Run Book for SAP Logistics Module for all the repetitive requests and incidents to help team reduce ticket resolving time by 40%. Added complex Business process knowledge to Run Book for better understanding and quick ticket resolution.
• Prepared Master RICEFW inventory which tracks all the development objects with their Functional and Technical specs at one location for quick reference and helped working on New Change requests.
• Prepared Run Entry Framework which will helps as a single document to understand the Project transitioning. This Document provides details of locations of Functional and Technical Specifications, Batch Jobs Lists, Testing Scripts, defects handled, Transport details and many more important information which will help in getting any data relevant to project at one place.
• Trained New recruits for SAP OTC.
• Boston Scientific (Roll Out Project)Mumbai, India;
• AMS was acquired by Boston Scientific and we have to map the processes of Loaner Kit with BSC SAP. Lead this whole end to end Activity from Logistics Module.
• Lead OTC Module for Upgrade and Testing Project from ECC 4.6 to ECC 6.0
• SAP Archiving is a part of SAP Upgrade from (ECC4.6 to ECC 6.0). Implemented Archiving functionality for the selected Objects in the ECC 6.0.
• Lead Enhancement pieces for EDI by fulfilling the requirement to transfer data from SAP in real time basis though Idocs to these applications though EAI interface
• Looking after Multiple Projects in TDC and TCoE from Functional Capacity Stand Point.
• Project Planning - New Requirement analysis and Estimation along with Resource allocation.
• Project Recruitment and grooming of resources while training the new recruits of the Boston Project with the various Processes and Standards set by BSC.
• Manage team of 12 people in Logistics Module.
• Daily Reporting of the progress of work to the Stake holders and Team members.

Confidential

Consultant

Responsibilities:

• Monitoring of tickets related to CTC (SD) with the help of HP Open View Service Centre.
• Analyze the ticket and solve the ticket within the pre-defied SLAs.
• Provide Support for the various functional needs of the Client in the purview of CTC (SD)
• Train the new recruits of the BD Project with the various Processes and Standards set by BD.
• Manage team of 3 people who are in BD AM CTC team.
• Migration for various objects under Order Fulfilment purview.
• Baker Hughes (Data Migration Project) Mumbai, India;
• Data Migration for various objects under Order Fulfilment purview.
• Responsible gathering data from the legacy systems of the client.
• Prepare data mapping documents for Customer Master.
• Preparing load layout templates to be able to load them into SAP with the help of BDC programs.
• Loading the load layouts into SAP and make sure the data is loaded into SAP without any errors.
• Analysis and resolution of the errors and issues during loading of data into SAP.
• NYPD PETS (Implementation Project) Mumbai, India;
• The scope of the NYPD PETS project is to provide a Property and Evidence Tracking System (PETS) that allows the NYPD to identify, locate, track, route, and disposition property and evidence. The PETS system will be deployed at the approximately 125 NYPD Invoicing Commands and Property Clerk Division (PCD) locations.
• Understanding Client requirements and their process of Invoicing/Complaints registering.
• Identifying Gaps and providing Functional specifications documents.
• SD config to support critical multimillion-dollar integration with 3rd party.
• Responsible for config of Pricing, Item Category, Document type, Copy Control.
• Configured Plants, Warehouses etc. which were a must for roll out activities for all the IC in NYPD.
• Maintained Master Data for Customer and Materials.
• Made a complete training package for the portal which is developed for NYPD PETS
• Made self explanatory videos for the NYPD officials, viewing this will make them operate the NYPD PETS portal very easy.
• Included Exercises at the end of end videos to help them evaluate themselves for the understanding of operating the NYPD PETS Portal.
• Made a complete User Guide / handouts which explain the full process of NYPD PETS portal for the NYPD Officers.
• Quick Reference Cards for the NYPS PETS officials for anytime any Minute reference.
• North America Campus On boarding Training Mumbai, India;
• NA Campus is a training program carried out at regular intervals for new recruits of SAP in Confidential, USA.
• Training NA Campus recruits on different topics of SAP SD.
• Configuring and consolidating data for SAP SD system.
• Conducting hands on sessions.
• Giving inputs for PowerPoint Presentation to be used during Classroom training.
• Conducting review sessions on important topics.
• Conducting interactive Q&A sessions.
• Co-ordination and support activities when other trainers were involved in training.
• Preparing SAP SD revision materials which were given to the trainees post training.

Confidential

Business Analyst

Responsibilities:

• As a Sr. Business Analyst, I was involved in various business operations in telecom billing and helped the organization to achieve increased quality, efficiency and satisfied customer service. Involved in documenting the business process by identifying the requirements.
• Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Collaborated with different telecom carriers, external agencies, and third-party vendors to facilitate communication for successful project launches.
• Led team of up to 8 to 10 Analysts working on multiple projects simultaneously. Directed efforts in a prioritized manner to ensure deadlines, budgets, and client demand and a series of other projects met milestones. Provided situational leadership to motivate individuals.
• Co-ordinate with all Managers and project stakeholders to lead a project kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Mapping out timelines, milestones, communication processes, question and answer session.
• Involved in Optimization and audit of client’s telecom expenses, performing a detailed analysis of the Invoices and Contracts, with the help of Tactical Line Sheets and Contract Matrix.
• Assigned Q.A. team members to develop Quality-checks at different levels, and worked with internal and external clients, Managers and stakeholders to conduct interim project reviews and final project tweaks prior to deliver reports to the clients.
• Post project follow-up with the carriers for the implementation of the recommendation reports approved by the clients.
• Improved efforts of team by analysing team needs and creating repository. Saved staff hours monthly by arranging documentation layout and content.
• I was involved in various activities of the Sales activities, Production activities and Improved man power planning.
• The scope of the role also encompasses strategic business research and analysis in developing business plans and market research in support of an organization’s initiatives and future direction.
• Generating leads for company.
• Sales and promotion of the company by informing the target clients.

Confidential

Sales Engineer

Responsibilities:

• Monitoring the designing activities of inquires, quotations & Orders; managing follow ups.
• Carrying out market survey regarding market trends for new products in the market.
• Successfully converted various deals by negotiations.
• Streamlining & executing cleaning techniques to augment the productivity.
• Involved in maintenance of machineries, productivity, inventory control, cost control as well as manpower planning.