SUMMARY

• 8+ Years of experience in SAP area. Comes with rich experience in implementing and supporting the niche skill SAP FICA.
• Has Short term of onsite working experience in Montreal, Quebec, CA.
• Rich experience in SAP IS - Utilities including exposure to Electricity, Gas and Water industry
• Having strong knowledge on configuration and implementation of SAP IS-U FICA module
• Having hands on experience in IS-U FICA process configuration, Requirement Gathering, process designing, design change implementation, writing functional specification documents, unit & integration testing, deployment and production support, automation of reporting processes
• Proficiency in FICA areas of manual and automatic payments, dunning through collection strategies, returns, reversals, write off, refund and receivables to collection agencies, reconciliations, creditworthiness, FSCM credit management.
• Configuration and mapping of business-critical FICA processes in IS-U
• Worked across all phases of implementation project such as Blueprinting, Realization, final preparation, Go-live and support
• Provided solution as per client requirements
• Worked as SAP FICA Consultant in Infosys for Implementations, new enhancements, production issues through Problem and Incident Management
• Experience in root cause analysis of production & ageing issues
• Rewarded with Client Appreciation and Magic Cabinet Award in Accenture for the commitment towards project

PROFESSIONAL EXPERIENCE

Confidential

SAP IS-U FICA Functional Consultant.

Responsibilities:

• FICA process configuration, Requirement Gathering, process designing, design change implementation, writing functional specification documents, unit & integration testing, deployment and production support, automation of reporting processes.
• Proficiency in FICA areas of manual and automatic payments, dunning, returns, reversals, write off, refund and receivables to collection agencies, security deposits etc.
• Interacting with client for requirement gathering, worked on Change Requirements of the client.
• Solution customer final bill Credit /Debit balances Project Enhancements by designing two long term solutions i.e. Credit Clarification and Automated Transfer at Final Dunning, Credit Clarification and 2nd Final Invoicing Custom Processes
• Advise client of best practices for SAP solution in ISU-FICA
• Develop functional specifications, UAT test plans, integration of back-office solution to CIC web functions
• Perform configuration for all FICA components
• Perform training to super users for implementation and create training documentation
• Manage development work with developers for FICA enhancement

Confidential

SAP FICA, BRF+ Consultant.

Responsibilities:

• It’s one of the biggest Utilities implementation project for Infosys Ltd
• Interacting with client for requirement gathering, worked on Change Requirements of the client.
• Blueprint and create standard dunning enhancements for electric companies.
• Create payment method enhancements for outgoing files to bank vendors.
• Provide functional FICA support for conversion, regression testing, new enhancements, integration testing and post-go-live support.
• Design, configure and train users for custom payment program functionality for low-income customers state-wide.
• Propose new work on recommended enhancements to improve functionality in dunning, payment programs and non-regulatory functionality.
• Manage the progress and development/implementation/support phases of enhancements for ISU.

Confidential

SAP FICA, FI, and FSCM Functional support.

Responsibilities:

• Proficiency in FICA areas of manual and automatic payments, dunning, returns, reversals, write off, refund and receivables to collection agencies, advance debit memo notifications and Pre notification etc.
• Interacting with client for requirement gathering, worked on Change Requirements of the client by using Process Database.
• Designing the Solution related to RICEFW objects and updating the FS/CDR and doing required configurations functionally and supporting technical consultant to achieve the solution.
• Month end reporting by using User Access Management (UAM) Tracker a common platform to store the UAM data was developed which helps to track the UAM requests and aids month-end reporting.
• Providing day-to- day operational and process support to users
• Attend KT sessions & update knowledge with new issues.
• Monitoring and resolving the issues as per SLA.
• Analysis of day-to-day issues and solutions after communicating with users.
• Documentation of solutions and walk through to the users.

Confidential

SAP FICA, FI, and FSCM Functional Consultant.

Responsibilities:

• Proficiency in FICA areas of manual and automatic payments, dunning, returns, reversals, write off, refund and receivables to collection agencies, advance debit memo notifications and Pre notification etc.
• Interacting with client for requirement gathering, worked on Change Requirements of the client.
• Designing the Solution related to RICEFW objects and updating the FS/CDR and doing required configurations functionally and supporting technical consultant to achieve the solution.
• Analysis of day-to-day issues and solutions after communicating with users.
• Blueprint and create standard dunning enhancements for electric companies.
• Provide functional FICA support for conversion, regression testing, new enhancements, integration testing and post-go-live support.
• Propose new work on recommended enhancements to improve functionality in dunning, payment programs and non-regulatory functionality.
• Manage the progress and development/implementation/support phases of enhancements for ISU.

Confidential

One of the big Utilities service provider in UK

Responsibilities:

• Proficiency in FICA areas of manual and automatic payments, dunning, returns, reversals, write off, refund and receivables to collection agencies, advance debit memo notifications and Pre notification etc
• Interacting with client for requirement gathering, worked on Change Requirements of the client.
• Designing the Solution related to RICEFW objects and updating the FS/CDR and doing required configurations functionally and supporting technical consultant to achieve the solution.
• Taking all kind of approvals for the deployment of CR from all the other teams by participating in calls and meetings.
• Creating RTM which includes all the test scenarios and taking approvals from FBA’s for all kind of documentations.
• Approving and helping test team in executing test conditions if they face any issues.
• Documentation of solutions and walk through to the users.
• Attended KT sessions & updated knowledge with new issues.
• Analysis of day-to-day issues and solutions after communicating with users.
• Interacting with Client to resolve SAP issues
• Knowledge on budget billing plans like payment scheme, payment plan and other ISU technical objects like contracts and their transaction implications in FICA.