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Process Analyst Resume Profile

PROFESSIONAL SUMMARY:

  • Highly Proficient in SFDC Cloud Application Development, Planning, Analysis, Design, Customization, Coordination and Supervision of Development and Deployment of the Software Solutions in SFDC.
  • Having more than 7.5 plus years experience in CRM Platforms which includes SFDC and SAP CRM.
  • 4.5 plus years of Software Development Experience in Salesforce.com Cloud Computing.
  • Developing and Customizing Cloud apps with Salesforce.com out of the box features for Developing Custom Apps using Standard Objects, Custom Objects, Standard Fields, Custom Fields, Relationships, Page Layouts, Record Types, Workflows and Approval processes to meet complex business requirements.
  • Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing and Permission Sets.
  • Develop custom applications and solutions leveraging the SFDC Force.com Platform of Apex and VisualForce.
  • Programming with Apex Classes, Apex Triggers, Standard Controllers, Custom Controllers, Controller Extensions and Test Classes
  • Responsible for Direct Interaction and Communication with the Clients, Requirement Gathering, Analysis, Work Delegation, Development and Deployment of the Software Projects.
  • Imported Data through Import Wizard, Apex Data Loader and MS Excel.
  • Excellent and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff.
  • Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce
  • Experience in the Sales and Service scope of SAP CRM
  • Worked on SAP MM module as Ender User for Processing Purchase Orders Process
  • Worked on creating Dash Boards and Reports for Daily Metrics using Excel and Pivot Tables
  • Prepared SOP Standard Operating Procedure for all the Employees and was part of Training Team.

TECHNICAL SKILLS:

  • CRM Applications : Salesforce Technology
  • ERP Applications : SAP CRM and SAP MM End User
  • Languages : SQL, PL/SQL, HTML, CSS, JavaScript
  • Operating Systems : Windows XP, Linux, Vista, Mac
  • Platform : Apex Language, SOQL, SOSL, VisualForce, Force.com

PROFESSIONAL EXPERIENCE:

Confidential

Role: Salesforce Dev/Admin

Responsibilities:

  • Participated with the Internal Teams to understand the business requirements and leverage Salesforce.com expertise to help provide technical insight and solutions on the Force.com platform.
  • Maintained the Salesforce.com implementation for 410 licensed users. Continually assist with furthering the Salesforce.com CRM application to meet the needs of a growing Sales and Marketing operations department.
  • Provided the required support, development and maintenance for the technical aspects of the application.
  • Created Reporting Solutions based on the Business Requirement
  • Developed and Customized Cloud apps with Salesforce.com out of the box features for developing custom apps using standard objects, custom objects, standard fields, custom fields, relationships, page layouts, record types, workflows and approval processes to meet complex business requirements.
  • Designed and Developed Database Schema in Salesforce.com Cloud which is best suited for the customer needs.
  • Programming with Apex Classes, Apex Triggers, Standard Controllers, Custom Controllers, Controller Extensions and Test Classes.
  • Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing and Permission Sets.
  • Imported Data through Apex Data Loader.

Confidential

Role: Salesforce Dev/Admin

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization VisualForce pages.
  • Created Custom Objects, Tabs, Fields, and Page Layout as per business requirements.
  • Worked with field page layout customization for the standard objects like Account, Contact and Leads.
  • Developed Several Apex classes, triggers, and VisualForce pages.
  • Worked with field page layout customization for the standard objects like Account, contact and Leads.
  • Developed and deployed Workflows and Approval processes.
  • Utilized Apex data loader in handling massive amounts of user data.
  • Established user-based dashboards and analytics including on-demand reporting
  • Completed regular internal system audits and create and implement a governance system
  • Evaluated, scope and completion of new development requests and projects
  • Coordinated with training of new users and growing the Salesforce.com skill set across the organization
  • Worked with various departments across the organization to implement department needs and requests within the Salesforce.com system

Confidential

Role: Salesforce Admin

Responsibilities:

  • Customized and developed all the Custom Objects as per the Requirement.
  • Applied Validation rules on Standard Fields.
  • Designed and Developed Database Schema in Salesforce.com Cloud
  • Implemented all the Security, OWD and Sharing access, Created Profiles and Users as per the need.
  • Gathered requirements and prepared the Technical Requirement Document.
  • Created Custom Formula Fields, Rollup summary to provide better flow of information.
  • Used Workflows, Validation Rules and Approval Processes to provide a better functionality to the Data Model.
  • Worked on various other activities done by an admin to maintain the tool.
  • Modified the Apps according to the Client requirements.

Confidential

Role: SAP CRM Consultant

Responsibilities:

  • Customization of Service Request schema categorization.
  • Customizing of Business Role according to the client requirements, activation deactivation of the Work centres in Navigation bar
  • Adding fields using UI Configuration tool or through Component workbench according to the business requirements.
  • Interaction with technical team to help them understands the requirements and providing functional inputs.
  • Drafted and executed scripts during Functional Verification and Integration testing for Mass Market and Commercial Industrial customers as well.
  • Handling the new requirements in CRM right from configuring the system in Development client, testing in Quality Assurance and transporting it to Production.
  • As a Part of CRM Team experienced Online Portal Move In's/Out's and Sales cycle. Service Request Schema Customization creation, routing and validation.

Confidential

Role: Process Analyst

Responsibilities:

  • As an OTC analyst responsible for managing and processing purchase orders in the ERP systems like SAP MM .
  • Worked on Reporting and Preparing Dash Boards on Daily Metrics of all the Employees using Pivot Tables and Excel
  • Was able to support, contribute and facilitated the training programs for GENPACT individuals on Delphi Internal Customers and also to acquit team meetings for various updates.
  • In addition, responsible of sending status reports and provide support to the immediate manager and also across regarding the team hurdles.

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