SUMMARY

• 18 Years of overall work experience in SAP and Industry.
• Experience in a variety of business environments has worked in SAP SD projects involving End to End Life Cycle Implementation, Enhancement Projects, Upgrade Project, and Support projects for various companies
• Clear understanding of business process successfully defined the requirements for each customer and coordinated within and external team to deliver the service to the customer.
• Strong noledge in the SAP - SD Module.
• Worked for Prominent North America Clients ( Confidential, Delphi, and Juniper & Confidential & Nestle) onsite for almost 4 years out of total experience.
• High level integration experience with SD, MM, LE and FI modules and good working noledge in core SD Business processes, Sales order process, availability check, shipping, billing, Credit management, pricing, rebate agreements, Return order process, Reverse Logistics, Revenue recognition.
• Special business processes-Customer hierarchy, product hierarchy, Consignments, Bill of materials, third party sales process, intercompany sales process, Back order processing, Stock transport orders and rebate processing in billing.
• Has experience in Global Implementation, Enhancement projects, production support in SAPR/3 SD/LE module on 4.7,ECC 5.0 and ECC 6.0
• Working noledge of different types of sales and documents and item categories.
• Experience in configuring pricing procedure determining through condition technique (Condition tables, Access sequence, Condition types, pricing procedure)
• Configuring Sales Process (order to cash), Credit Management, and Route Determination.
• Has good LE process experience throughout the SAP tenure includes delivery, picking, packing, PGI and transportation and bulk shipments and freight costing.
• Good working noledge with, Electronic Data Interfaces and IDocs which includes working with message types, message control, Partner profile, error handling, Archiving.
• Knowledge of ABAP necessary to support SD functionality.
• Supported various interfaces for the smooth business operation
• Extensive experiences of using various support/ticketing tools like Citrix, Remedy, and testing tool like HP QC tool/ HP ALM and Share points.
• Involved in Setting up batch jobs and batch job monitoring related to deliveries, PGI and billings.
• Having excellent written and verbal communication skills.
• Having strong analytical, critical thinking and problem-solving skills.
• Experience in global template and documentation of the Business Process Procedures, Process Design documents, Work Instructions and training material.
• Quick learner and ability to work in challenging and versatile environments and self-motivated, excellent written/verbal communication

TECHNICAL SKILLS

Primary Skill category: SAP Sales and Distribution

Sub Skills: SAP SD integration with SAP MM, FI, CRM modules.

PROFESSIONAL EXPERIENCE

SAP SD Lead Consultant

Confidential

Responsibilities:

• Solving Complex and critical issues in Production system and giving prompt and TEMPeffective solutions.
• Assisting the Technical team in their issues and helping them by showing the right approach to solve the problems.
• Providing the effort estimates for Change Requests.
• Providing the architectural design for the various critical Change Requests.
• Identifying the root cause for various critical Problem Management tickets and providing the feasible solution.
• Order, delivery and invoice related issues Ticket resolution - User Tickets, Tech Tickets Monthend Activities support VFX3,VF04 fixes Maintenance and Issues related to Pricing Conditions Order, delivery and invoice related issues Delivery Cut, OMER, OTR related Issues Auto delivery batch job set-up/issues Virtual Order Correction Process issues Sales documents output maintenance and related issues.
• Customer master full extract Batch job/IDOC failure related tickets Deliveries on Credit block issues. Moth end and year end activities.
• Loading Master data, Transaction data and hierarchical data into the SAP.
• Finding the root cause for the user tickets raised by various Nestle markets throughout the world.
• Raising tickets to resolution groups regarding performance of the system and data issue.
• TEMPEffective handling of Incident & Request management as per the client Requirements.
• Extensively got involved by participating in the induction and training pro-grams for the project.
• Handling all types of issues related to ALE ABAP through incidents & requests.

Confidential

SAP OTC Consultant

Responsibilities:

• Analyzed and Evaluated issue, Designed, Configured, Developed and Implemented solution on various processes on SD, LE module.
• Involved in production support activity and TEMPhas given support for US, Canada & EMEA region countries.
• Wrote business functional specifications for different business process scenarios for Shire US.
• Worked on Master data Customer, Material, Customer-Material info record and Output conditions
• Worked on issue on Order-to-Cash, Free goods, Sample and Display Marketing product, Rush order, Cash order, Return order, Stock transfer order, consignment order, Invoice Process.
• Worked on Incident, Issue, change, approval and release management strategies.
• Sales Order type, pricing, Transfer requirement, copy control, Output, Batch Management, Handling unit, BOM, Delivery, Picking, Packing, PGI, Shipping and Transportation included Shipping point, Route, Returns, Billing process.
• Worked on inbound outbound IDOC interface in x12, EDIFACT standard for business needs.
• Worked on EDI mapping for IB 850 Purchase order, 940 Shipping notification and OB message, 855 PO Acnoledgement, 945 ship confirmation, 856 ASN based on mapping guide and requirement.
• Interacted with the Business User for business requirements, facilitation of business process discussions, solution design, configuration, documentation, testing, user support & UAT.
• Documented and Validated Functional requirements and process issues, wrote test scenarios, execute test case and identified defect during the validation process and log in test tool.
• TEMPEffective coordination with Key User’s for solving the issues through HPSM Tool.

Environment: SAP ECC 6.0 and GTS 10.0, SD, SAP APO, GATP, MM, CS, HPSM Tool, HPALM.

Confidential

SAP OTC Consultant

Responsibilities:

• Problem Management Resolution, Change Request validation, Analysis, Developments & Customizations
• TEMPEffective coordination with Key User’s for solving the issues through SNOW Tool.
• Responsible for end to end tracking HPSM Tool for updating the status and closing the Incident’s
• Involved in user training - related to new functionalities and the existing processes
• Created new pricing table to upload the condition values through text file as per BR’s (Business Requirement).
• Performed functional testing & integration testing for the developed configuration
• Monitoring Batch job’s which were scheduled (Daily/ weekly) related to SD module.
• Responsible for notifying the job failure status to respective job owners by creating new incidents based on (UC4) Alerts.
• Interaction with ABAP Team for custom development requirements
• Providing resolution for the Production Issues in line with the SLA norms
• Preparation of URS (User Requirement Specifications), FRS (Functional Requirement Specifications) & FRS SE (Functional Requirement Specifications - System Extension) documents as part of the CR Incident process.

Environment: SAP ECC 6.0 and GTS 10.0, SD, LE, SNOW tool.

Confidential

SAP SD Consultant

Responsibilities:

• SAP Functional lead for SAP upgrade project from 4.7 to ECC 6.0 for leading Australian based packaging, paper and recycling industry.
• Understanding client pain areas and converting them into potential business
• Managed projects in SAP logistics with a team size of 8 consultants which involved coordination with Australian based consultants and having integration with third party systems.
• Worked on HP QC to execute test script, test step to log the business process result.
• Liaising with the Client and gathering requirements.
• Involved in Business Process Analysis, Business specification, cutover activity, Configuration, Unit testing, Integration testing and UAT for Sales & Distribution Module.
• Worked with business user and technical team on different process bug fix and issues log.
• ABAP: Experience in deriving specifications and technical requirements for the business process. Also experience in guiding the technical team members for enhancements (user exits) and modifications.

Environment: SAP ECC 6.0 and ABAP, SD, MM, FICO, HP ALM.

Confidential

SAP SD Consultant

Responsibilities:

• Carried out gap analysis for As-Is and To-be. Prepared scope documents, objectives and deliverables. Activities included understanding business requirement, process details, and reporting requirements and the integration between various functions/systems within and outside organization.
• Configured the sales areas, sales areas to plant assignments and sales areas /Document type assignments.
• Configure End to end process of returns for direct customers and distributors.
• Configured and assigned the number range assignments.
• Configured partner determination procedure, Output determination and text determination.
• Defined the Item categories.
• Worked on two enhancements in which are related to Sales reps not to see the margin details on a quote & Serial Number for Support Line Item for new sale and renewals.
• Configured and customized SAP functionalities and prepared documentation for the processes involved.
• Worked closely with technical and functional consultants of other modules to resolve cross - functional issues
• Prepared functional specifications and coordinated for development requirements with ABAP team
• Carried out unit testing and integration testing, developed test scenarios, tested and documented test results. Tested ABAP developments.
• Conducted Core user training, prepared training manuals.
• Rendered hyper care (post go-live support), carried out troubleshooting of various issues related to SD module and cross-functional modules.
• Involved in preparation of Technical Specifications, review of Routines & User Exits, Preparing Training Material, and Documentation.

Environment: SAP ECC 6.0; SAP GTS/SD, Portal, Solman. Manager, Quality Center 9.2

Confidential

SAP SD Consultant

Responsibilities:

• Involved in the ADM (Application Development and Maintenance) support project
• Provide R/3 expertise in areas of Sales and Distribution
• Handling the day to day issues and providing timely solution.
• Involved in handling Help Desk tickets and Change Requests
• Expertise in supporting interface issues (Crossworlds, 2TS))
• Monitoring various IDOCs and rectifying failed inbound and outbound IDOCS
• Coordinate with onsite and conducting weekly meetings with SME’s regarding weekly report for ensuring timeliness and quality of deliverables
• Maintaining the history of tickets in the Peregrine Service Centre Support Ticket tracking Tool.
• Involved in the system resumption activities.
• Guiding configuration in areas of pricing, rebates, return order processing.

Confidential

SAP SD Consultant

Responsibilities:

• Involved in support for numerous Production problems in SD and Cross-Functional Applications.
• Worked on configuration of Inventory Management including Plant parameters for Inventory Management, Good Receipts, and Invoice receipts
• Developed application and associated tables for tracking material movements, shipments and availability for foreign trade zone requirements
• SD responsibilities included Customer, Setting up Sales & Distribution Organizational structure, global settings and various basic functions in S&D: Pricing, Master data, Material Listing / Exclusion, Inquiry, Quotation, Sales Order, Delivery, Picking, Packing, Shipping, Goods Issue, Billing Documents, Invoice, Rebate, Foreign Trading, Monitoring Sales activities, Mailing & Document Flow
• Defining number ranges for various documents like Goods Movement, Goods issues and Transfer posting etc
• Worked on Configuration of Account determination and Movement types as per client requirements
• Maintained Open Production Tickets and Solved All Tickets as per Service Level Agreements
• Worked on the Quotation, Sales Orders, Tax determination, ATP, Pricing, Output determination, Shipping, Billing, EDI and EDI Workflow
• Prepared Functional Specification Documents for Mass Processing of IDOC ’s and their error handling procedures
• Integration of SD with MM, and FICO
• Worked with ABAP programmers by writing Functional Specification for User Exits, Custom Reports and Interfaces
• Developed various scenarios replicating actual business processes and Conducted integration testing in multi-plant environment
• Involved in Integration and Regression testing of Order-to-Cash transactions
• Documented the entire configuration done and involved in the end user training and Knowledge Transfer sessions and Production Support

Confidential

Team Member

Responsibilities:

• Involved in production support activity.
• Coordinated with client management and Key users for resolution of issues
• Coordinated with the technical team for customized developments.
• Analyzed the errors, researched for the cause of errors, provided corrective solutions, and suggested for preventive actions to avoid recurrence.
• Monitored the resolution process and logs.
• Solving Issues as per the priority given to them.
• Interaction with, Key Users, End Users, Business Process Owners and SAP R/3 functional consultants for finalization of functional specifications and report formats. .
• Worked on Sales, delivery documents, different types of determinations like pricing, partner, text, tax, free goods, material substitution and batch management using condition technique.

Environment: SAP GTS 8.0 / SD and ECC 6.0 (Implementation and Support), Lotus tool.

Confidential

SAP SD Consultant

Responsibilities:

• Responsible for resolving reported technical & functional incidents by coordinating with development team to meet SLO & SLA levels.
• Responsible for monitoring interface issues by coordinating with integrations team.
• Responsible for understanding the business process and for gathering the requirements by conducting the virtual meetings with the business process team and with key users.
• Responsible for preparing the service orders with the estimations on each development to submit invoice to the client.
• Responsible for preparing weekly, monthly status reports on application support & application development for IM Service managers review.
• Responsible for providing justifications on user feedback on reported issues.
• Responsible for preparing status reports, maintaining the resource performance based on skill levels.
• Responsible to meet common goals by proposing continues service improvement activities, resolving problem tickets & adding noledge base documents on to repository for further reference.

Environment: SAP ECC 6.0, SAP SD, SOLMAN, Citrix tool.