PROFILE:

• SAP Hybris Marketing/CRM consultant with over 10 years in SAP CRM Projects and over 3 years in Hybris Marketing Projects, collaborating with different industries such as: Beverage, Government, Financial Services, Real Estate, Consumer, Telecommunications, Health Care Industries, Distribution and Pharmaceutical.
• Also has 10 years of experience in supply chain, implementing business strategies through process reengineering.
• Experienced in leading and growing teams to overcome challenges and work together in order to accomplish goals.
• Combines SAP, Strategy and Operation Consultant Experience, acumen with well - developed interpersonal skills and the ability to forge strong relationships with stakeholders.
• Communicates effectively at all levels with customers and colleagues and thrives on responsibility and challenge.

WORK EXPERIENCE:

SAP CRM Lead Consultant

Confidential

Responsibilities:

• Leading a Team in order to accomplish the end goal, delegating tasks, according to realistic objectives and project plan. Helping on grew junior consultants to have more experience and participation through customer contact and implementation cycle, as well identifying key players and holding accountable people.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Web Services Structures Definition for Connection between SAP CRM and WCC (Oracle Web Center Content) Document Manager System.
• Main Functionalities: Master Data Replication from S4Hana-CRM, Business Roles and PFCG Role, Account Management, Interaction Center, Activity Management, Service Order Management, Document Template Designer, Design for Tax Integration with TRM and FICA to manage different collection calculations, Debt and Collection Processes and Design for Payment Agreement Solution .

SAP CRM Consultant

Confidential

Responsibilities:

• CRM Consultant for a solution that aimed at the selection of the service provider (Depot) according to the customer appliance and zone.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Middleware, Master Data Replication, Service Order Management and Installed Base.

SAP Hybris Marketing Consultant and CRM Lead Consultant

Confidential

Responsibilities:

• KDP Implementation for Mexico, Brazil and Colombia: Hybris Marketing Consultant for Mexico, Brazil and Colombia Implementation, for the KDP Model that was a design according to support Confidential Marketing and Sales Strategy.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Main Functionalities: Hybris Marketing for Campaign Management and Segmentation Model and Golden Record, Hybris C4C Organizational Structure, Account Management and Activity Management. Web Services Structures Definition for: SLT Connection between SAP ECC and Hybris Marketing, BODS connection between External Systems and SAP Hybris Marketing, BODS connection between SAP BW and SAP Hybris Marketing, BODS connection between SAP Hybris Marketing and Hybris C4C and Web Services Structures Definition for HCI connection between SAP ECC and yC4C.
• CRM Lead Consultant for Central America and Colombia Implementation, for the HVKOF Model that was a design according to support Confidential Marketing and Sales Strategy.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Master Data Replication ECC-CRM, Business Roles and PFCG Roles, Organizational Model, Account Management, Service Order Management, Interaction Center, Activity Management, Listing and Exclusion, Trade Promotion Management and Surveys.
• Digitalization Argentina Implementation and Master Data Replicate Stabilization Mexico, Brazil and Argentina: CRM Lead Consultant for Digitalization Argentina that was a Solution to support Confidential Service and Maintenance for Cold Equipment. As well responsible to stabilize Master Data Replication issues.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Master Data Replication ERP-Business Roles and PFCG Roles, Organizational Model, Account Management, Service Order Management and Interaction Center.

SAP CRM Lead Consultant

Confidential

Responsibilities:

• Leading a Team in order to accomplish the end goal, delegating tasks, according to realistic objectives and project plan.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Master Data Replication from ECC-CRM, Business Roles and PFCG Role, Account Management, Account Merge, Interaction Center, Opportunity Management, Activity Management, Enterprise Intelligence - Knowledge Base and Knowledge Articles, Campaign Management - Campaign Automation.

SAP CRM Lead Consultant

Confidential

Responsibilities:

• Leading a Team in order to accomplish the end goal, delegating tasks, according to realistic objectives and project plan.
• A solution oriented to assist companies that contribute to the provision of housing to their employees through their tax collection.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Middleware, Master Data Replication from ECC-CRM - Grouping Model, Business Roles and PFCG Role, Account Management, Account Merge, Interaction Center, Activity Management, Enterprise Intelligence - Knowledge Base and Knowledge Articles, Service Resource Planning - Appointment Scheduling and Web Services for Customer Portal.

SAP CRM Lead Consultant

Confidential

Responsibilities:

• Leading a Team in order to accomplish the end goal, delegating tasks, according to realistic objectives and project plan.
• A solution to identify potential and candidates with chronic diseases tendency (diabetes, cancer, etc.), in order to offer them a health program that allows the patient to improve their life quality.
• Management of customer and meetings with other solution (modules/systems) parts to identify requirements and integration points, to acknowledge and execute implementation according to master plan.
• Middleware, Master Data Replication from ERP-CRM - Grouping Model, Business Roles and PFCG Role, Account Management, Interaction Center, Activity Management, Survey and Campaign Management.