SUMMARY:

• Accomplished and integrity - driven professional having over 12+ years of experience in areas of Testing/Quality Assurance which includes 5 years of experience on QA Project Management and 7 years of experience in Test Automation using QTP.
• Extensive experience with strong concentration and enormous success in Testing with client-focused delivery and maintaining a track record of delivering high quality products within proposed schedule for large-medium scale Web based and client/server applications.
• Insightful experience in working on testing projects with Agile and Waterfall models, Test Automation, Test Strategy and Test Plans and in building, managing and coordinating geographically distributed QA teams.
• Rich experience in defining the scope of testing within the context of each release and managing the TCoE Quality Assurance program in organization, implementing and evolving appropriate measurement and metrics data collection, planning and authoring documents, anticipates program and project release problems and takes corrective action, escalating as needed to resolve and achieve commitments.
• Evaluate quality of QA processes using KPI’s. Manage testing tasks with Microsoft Team Foundation Server (TFS). Exposure to the automated tools like Win Runner, Test Director, Load Runner & worked on QTP on Win95/98, Win 2000/XP. Testing experience in Public Sector, Financial Investments (SunGard’s Phase3 applications, Fiserv’s APL applications, Mutual Funds, Equities, Fixed Income, Portfolio Management, GOP and SFA Funds), FRAUD/KYC (Data warehouse, ETL based Projects), Marketing, Sales and Supply Chain Management domains which were based on Java and .Net and SAP Manufacturing and Material Management Domain.
• Insightful experience in Test and Quality Assurance Management activities including project testing scope, change management, risk management, finalization of technical / functional specifications, estimation, planning, resource administration and evaluating KPI’s.
• Manages the Planning and Execution of Project Testing Efforts for both Manual and Automation, including all associated resources to meet committed delivery dates with teams of 25+ and multiple budgets in excess of $20M across TCoE.
• Worked in Software development lifecycle (SDLC) Methodologies like Waterfall, Agile, V-Model, SOA and exposure on Scrum and Rational Unified Process (RUP) methodologies.
• Experienced in managing a large testing team to execute Systems Integrated Test, User Acceptance Test and Regression Test which had Releases tested over a 3-4 month period involving 200 individuals from all SAP functional areas.
• Extensive experience in managing Transports for ChaRM projects using SAP Solution Manager
• Ensures delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
• Provides support and guidance on Program and Project Management processes, procedures and tools.
• Provides necessary definition, development and deployment of Project Quality Assurance Strategy, addressing all phases of Test Development across TCoE.
• Directly supervises QA Team/Test Lead and testers including the preparation and delivery of staff performance evaluations and career development activities.
• Worked in various phases of SDLC like from Requirement Gathering and Analysis, developing Testing scenarios from requirements, Test case development, Component Integration Testing (CIT), System Testing (ST), Regression Testing, Release Testing, Performance, Application Security Testing, UAT/PRODQA Testing for web based, Client/Server, GUI, Data warehouse, ETL, Investments, Equity and Mutual funds Trading projects and exposure on PeopleSoft related HRMS/Payroll module projects.
• Good understanding of ETL testing principles and concepts and data warehouse principles and procedures
• Experience in analyzing data mapping documents and perform backend data validation/testing using SQL queries
• Ensuring the completeness, integrity and accuracy of data
• Transformed data to meet internal clients’ system requirements and loaded data into the target databases.
• Worked with the development team to create a suite of test data to exercises data validation and actual ETL functionality.
• Experience in Analysis of the Business Requirements and the Software/Functional Requirements Specifications to define testing scope and estimates.
• Member of Daily Change Advisory Board (DCAB) Team representing TCoE which decides Go/No Go for a Project Release.
• Expertise in designing, developing and reviewing of Test strategy, Test plan, Test cases from the Requirement Documents and generating Traceability Reports, preparing documentation, standardizing procedures using Agile Testing methodology.
• Experience in working with developers and end users to design test cases based on Use cases, Functional requirements, System requirements, Analysis and Design documents and Unit/Integration test cases.
• Experience in Test environment set up for System, Integration, Regression, Performance and User Acceptance Testing at various levels of product release from Development to Production.
• Proficient in Black box testing, White box testing and Grey box testing for Desktop, GUI, Mainframes and Web Applications.
• Experience in Multi browser testing.(IE6, IE7, IE8, Firefox, Safari)
• Have created QTP Automation Scripts using VBScript for comparing database records
• Have created QTP Business Scenarios, Modules and Object Repositories for regression testing.
• Good expertise in testing Data Reconciliation reports for Brokerage transactions.
• Good Expertise in testing Brokerage and Investment Statements.
• Extensive experience in testing SunGard Phase3 Screens.
• Good Expertise in test management, defect tracking, and defect reporting using HP Quality Center, HP ALM and Borland Star Team.
• Expertise in Analysis of Defect Priority, Severity and Defect Triage.
• Experienced in Designing Process Charts and generating manuals for each process area in TCoE.
• Experienced in Defining and Implementing preventive and corrective actions to improve quality of the releases
• Contributed in Quality Assurance program of organization; overseeing metrics data collection and calculation and defining the best practices for project support and documentation across TCoE.
• Proficient in negotiating and conflict management.
• Experience in conducting process and configuration Audits & Reviews.
• Monitoring the UAT activity & analysis to ensure that business requirements and functional specifications are met in accordance of the defined Project Scope.
• Monitoring and ensuring customer delivery during the transition period.
• Ensuring timely reports to customers.
• Overseeing smooth implementation of the application, product.
• Interacting with team members to ensure smooth progress of project work.
• Easily adaptable to any new Technologies and Business environment and Testing tools
• Allocate resources to projects by identifying their skill set and level of experience
• Experience in leading and managing both onsite and offshore teams and negotiating with multiple vendor partners.
• Guiding, mentoring team members and enabling knowledge sharing.
• Having comprehensive problem solving abilities, multitasking attitude, willingness to take up ownership, facilitate teamwork and lead activities with excellent communication & interpersonal skills along with onsite experience.

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/98/95/NT, Windows 7, Vista, UNIX and MS-DOS

Data Bases: Oracle, SQL Server and MS Access

Testing Tools: Quick Test Pro 9.2, Win Runner, Load runner, SQL Developer, CSS Probe

Defect Tracking Tools: Quality Center 9.2, ALM, TFS, Borland Star Team, Product Studio, Test Director VSS

MS-Suite: MS word, MS Excel, MS Power Point, MS Outlook

Web Technologies: HTML, VB Script, Java Script

Languages: C, C++

Vendor Applications: SunGard’s Phase 3, CheckFree’s (Now part of FISERV) APL, Vistaar

PROFESSIONAL EXPERIENCE:

Confidential, PEORIA, IL

SAP Testing Integration Manager

Environment: SAP (Integration of FA, GL, AR, AP, OM, Product Costing, ProcurementLegacy, Middleware, etc. interfaces), HP ALM, SAP Solution Manager

Responsibilities:

• Planning, executing, monitoring, and managing the Major Release Test cycles as part of PMO team.
• Working with Mach 1 CoE teams, legacy teams, and customer reps to coordinate and manage expectations/deliverables.
• Assisting Mach 1 CoE teams in planning efficient test cases
• Establishing and measuring progress towards key testing milestones
• Ensure use of testing standards, processes, procedures, and tools.
• During Major Release Test Cycles, providing twice daily status updates.
• Working to improve efficiency of all testing cycles (SIT, Regression-Automation, UAT, Performance)
• Managing (Review and Approve) Transports for ChaRM projects using Solution Manager
• Driving resolution and escalation of testing issues by representing the PMO team as the first level of escalation and Report status through management channels up to executive levels.
• Resolving resource conflicts
• Facilitating risk management activities and communicate project decisions clearly and present them at Senior Leadership levels.
• Monitor and measure performance and forecast progress toward strategic goals through the use of appropriate metrics.

Confidential, Austin, TX

Senior QA Manager

Environment: QTP 11, ALM 11, TFS, Windows 7, MS-CRM, Vistaar, SAP

Responsibilities:

• Currently working on ComPETE Deal Management and Financial Transformation projects
• Conducting daily status calls and reporting test execution progress and issues to the higher management.
• Managing both the Functional QA team and the Automation team in all the phases of testing.(SIT, Regression, UAT, Performance & Network Security)
• Analyzing MS-CRM, Vistaar and SAP application flows and plan for End to End automation.
• Identify resources from the automation team and manage the team in building the automation scripts
• Utilized Microsoft Team Foundation Server (TFS) to manage the testing tasks including deriving backlog items, assigning work items to testers and conducting review meetings.
• Utilized ALM to sync with Microsoft Team Foundation Server (TFS) and tracked defects by conducting defect triage meetings with development team and managed defect reports through ALM.
• Provide automation scripts to the QA Team after executing them in the test environment which will be used by the QA team for future regression efforts.
• Ensure testing compliance is met by the QA team from inception to implementation of the project and set examples of best practices throughout the project life cycle.

Confidential, San Antonio, TX

Test Manager

Environment: Mainframes, Java, Oracle, SQL Developer, QTP 9.2, and Quality Center 9.2Star Team, Windows XP, UNIX, DB2, SunGard’ Phase3, Fiserv’s APL, Informatica, DB2, Putty

Responsibilities:

• Working with Technical Architects, Business Analysts to understand the scope of the projects.
• Participating in CD Phase (Concept Definition) and understanding high level requirements.
• Participate in Work Breakdown Structure creation for Projects
• Understand the testing effort by analyzing the requirements of project and planning for Manual and Automation efforts.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Allocate resources to projects by identifying their skill set and level of experience.
• Ensuring the appropriate planning and management of the test resources.
• Ensure no billing leakages are reported.
• Ensure that every testing resource has the required software’s installed on their PC when identified for a project.
• Create test strategies and test plans using Agile testing methodology.
• Configuration and management of test environment and test data.
• Negotiating the ongoing purpose and deliverables of the test effort.
• Assessing the progress and effectiveness of the test effort.
• Implements ongoing Quality improvement processes working with teams from different LOB’s across TCoE.
• Develop and Manage Quality Assurance Metrics for performance improvement of all teams.
• Manages and responds to software quality assurance issues with related groups such as Development, Business Services, Data, Performance, Automation and customer support.
• Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output and recommend tactical solutions to QA related issues and questions.
• Represent QA Team in DCAB meetings and decide on Go/NO-GO based on the metrics.
• Schedule bi-weekly one-on-one meetings and quarterly performance reviews with the team members.
• Schedule and attend the regular bi-weekly client call with onsite and offshore teams and discuss the weekly status with the client.
• Orchestrates the timely delivery of different testing milestones to customer interfacing environments
• Gather, update and organize the metrics dashboard at the end of a phase or at the completion of project and present it to the corporate management
• Enforce the adherence to the company’s Quality processes and procedures.
• Analyze and evaluate QA trends against Key Performance Indicators (KPI’s) and the corresponding measurement procedures in QA Project Management, Testing, Change Management, Release and Deploy Management which yielded high business value for the company.
• Built a team of 25+ resources both onsite and offshore from the scratch.
• Handled 3 Releases of a prestigious project with a budget of 2.9M with a Team of 4 offshore testers.
• Implemented a Data warehouse-ETL based project with a budget of 4M with a Team of 1 onsite and 2 offshore testers.
• Assisted in the implementation of QA processes to ensure correctness of data flowing through each stage of ETL process.
• Handled multiple projects simultaneously with budgets more than $20M using Agile Testing Methodology.
• Implemented several successful projects (Web, GUI and ETL based) by coordinating with a team of 2 onsite Test Leads and 12 offshore testers.
• Participated in Staffing Plan and Resource Allocation creation for Projects
• Managed projects which had team members from Multiple Vendors for all phases of testing (SIT, Regression and UAT/PRODQA)
• Worked with Project Managers to develop project schedules and resource allocation models for QA related projects and other activities such as software development, customer integration and professional services validation and KPI’s for Service Evaluation in TCoE.
• Provided effective communication regarding objectives, initiatives and performance to plan and advocated resolution of issues that impede the test effort.
• Identified as one of the successful associate who adheres and follows Agile Testing process by leading an efficient testing team.
• Facilitated a fun, creative and innovative work-culture that promoted both morale and high performance through an open, benevolent approach to personnel management.
• Collaborated with senior management to establish and implement forward-leaning strategic business initiatives.
• Praised for prudently managing human and financial resources by the internal team as well as the clients.
• Review of RSM and Design documents.
• Analysis of Requirement documents, Design documents & Business Rules to define testing scope.
• Discuss with Business Analysts and come up with Test Scenarios.
• Discuss with Technical Lead regarding the other areas which get impacted by the Project Testing scope.
• Preparing Test Plan and Testing Strategy document.
• Assign Test cases to Offshore, review them and provide review comments.
• Conduct Test scenario and Test case review with the project team and the business team and getting their signoff for uploading Test cases in Quality Center.
• Maintaining Quality Center metrics and ensuring requirement mapping is done with the planned test cases.
• Maintaining Testing Workbook.
• Generating Planning and Execution Traceability Reports.
• Involving in Integration, Functional and Regression Testing and assisting business testers in Production Validation.
• Conducting meetings with Performance and Application Security testers and make them aware of the web pages which would get affected by the project testing scope.
• Schedule and chair Defect meetings
• Conduct End of Project Planning Review meeting and End of Project Release Review meeting with Test Manager and Oversight Test Lead.
• Check-in and Check-out automation assets from Star Team.
• Coordinating with Offshore team.
• Managing testing activities like Regression, UAT/PRODQA, EML validations, Browser validations and coordinating with Performance testing, Database Testing and Application Network Security testing teams.
• Implemented Automation Testing Framework across TCoE by executing automation scripts for system testing and regression testing and actively involved in review of manual test scripts and QTP automated test scripts.
• Actively Involved in hiring test professionals for own internal testing team.
• Overseeing the resource management and conflict management
• Ensure the timely delivery of different testing milestones
• Ensuring the implementation, enforcing company policies & standards to achieve highest rate of success.
• Addressing the customer escalations and ensuring timely delivery of reports to customers.
• Updating and organizing the metrics dashboard at the end of a phase or at the completion of project.
• Developed a long lasting rapport with PDA, Project Managers, Tech Leads and Business Managers within a short span of time.
• Implemented first Project (Brokerage Commissions) as a Test Lead with ZERO UAT defects using Agile Methodology.
• Implemented one of the biggest projects (GOP Implementation) in IMCO.
• Prepared GOP APL process document which deals with Equities, Mutual funds, Fixed Income, GOP and SFA funds Trading, Book keeping and Reconciliation testing concepts.
• Prepared process improvement document for establishing Best Practices on Offshore-Handoff Guidance which is implemented across all LOB’s in TCoE (Testing Center of Excellence)
• Praised for prudently managing testing resources by the internal team as well as the clients.

Confidential, San Antonio, TX

Automation Lead / Onsite

Environment: Mainframes, Java, Oracle, SQL Developer, QTP 9.2, and Quality Center 9.2Star Team, Windows XP, UNIX, DB2, SunGard’s Phase 3, and Fiserv’s APL

Responsibilities:

• Review of RSM and Design documents.
• Creating Automation Script.
• Developing Scenarios, Modules and Object Repositories.
• Debugging Automation Script.
• Check-in and Check-out assets from Star Team
• Coordinating with Offshore team.
• Conduct sessions on Automation Framework
• Providing Enhancements to automation framework.
• Awarded Confidential PRIDE award in recognition for excellent performance as Automation Lead for the year 2007-2008 across TCoE.
• Created highest number of automation assets for Brokerage GUI and Phase 3 applications.
• Created an automation script on QTP using VB Script for comparing Access Database with an Oracle Database.
• Created an automation script on QTP using VB Script for triggering an Oracle Database to update transactions.
• Process improvement and establishing best practices.

Confidential, Redmond-Seattle-WA

Offshore Team Member/Back up Team Lead / Offshore

Environment: Windows NT (Client), Windows 2003 Server (Server side), C# .Net, Java Script, SQL Server 2000/2005, Product Studio, CSS Probe

Responsibilities:

• Review of Functional Specifications and Design documents.
• Writing test cases and reviewing test cases.
• Generating Traceability reports.
• Involving in Bug bash.
• Installation of the application on test servers.
• Execution of test cases.
• Logging the defects in Product Studio.
• Conducting Defect meetings
• Performing Security testing using CSS Probe
• Performing backend/database testing using SQL queries.
• Involving in Regression testing of the application after defect fixes are made.
• Identify test cases for UAT and support the business testers during UAT.
• Maintaining weekly status reports and ensuring timesheets are filled on time by the team members.
• Coordinating with Onsite team.

Confidential

Software Testing Engineer/Back up Team Lead

Environment: Windows 98, VB, Oracle 8.0, Win Runner 7.0, Test Track Pro

Responsibilities:

• As a Software Testing Engineer, Involved in Developing and executing test scripts using Win Runner.
• Involved in Writing and executing the test cases.
• Modified test scripts to accommodate GUI changes in new versions of the product.
• Used Win Runner as the automated testing tool for testing the application. Performing functionality testing as per system requirement system.
• Database testing manually and creating database checkpoints using TSL language.
• Actively participated in Regression testing, system testing and Reporting defects using Test Director.
• Performed and Implemented Verification and validation process, disciplined approach to evaluating and assessing the software product during each phase of the software life cycle.

Confidential

QA Tester

Environment: Windows 98, ABAP/4, SAP R/3 4.6B

Responsibilities:

• Testing Vendor Performance Report, which lists the vendor name, materials supplied Planned and Actual Delivery Times, payment terms and Prices.
• Testing Modified Scrap Report and Daily receipts Report
• Inventory adjustments during a period for plant. Outputs the adjustments made for a period along with the annual usage with their moving average price
• Daily Performance Report for Dispatches based on excise invoice and billing Document using the tables MAKT, LIKP, LIPS, VBAP, and T001W.
• Interactive reports to call different transactions from primary list.
• Tested the Modified layout set MEDRUCK and program SAPFM06P for purchase order information to add company address, which included standard text according to the user requirements.
• Tested the Modified layout set SD BILLOFLADING and program RVADLL01 for the Freight List to include additional fields as per clients requirements.