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Sap Crm Consultant Resume

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MN

SUMMARY

  • Currently working as a SAP CRM Consultant at Confidential Inc, prior to that I worked with Confidential. with the primary role as SAP CRM Technical Lead.
  • My present assignment is with Confidential where my prime responsibility was to lead a team of Consultants/developers. I have been there in this position for the last 6 months. I was responsible for Design/delivery/testing of the business requirements requested.
  • I have a total of 10 years of experience in SAP performing various roles as a techno functional consultant in CRM Technical, CRM Marketing, CRM services and CRM sales Techno - Functional Lead Consultant.
  • Experience of ‘4’ full cycle implementations and production support of CRM 6.0 & 7.0 versions of SAP CRM services Solutions for two large consumer products industries including CRM7.1 (EHP3 enhancement). Also has an experience of ‘1’ complete ECC 6.0 implementation.
  • Proficient in analyzing and translating business requirements to functional and technical requirements.
  • Excellent experience on CRM Web UI Framework (7.2), BSP Components, One Order Event Maintenance, BOL Programming, AET fields creation, EEWB, Genil Programming and other technical aspects of CRM Implementation.
  • Expertise in defining publication and subscription of sites business objects, perform initial download, delta download.
  • Excellent technical experience in services, Mail forms, ERMS, Actions configuration.
  • Good working experience on agent inbox.
  • Has Strong experience in SAP Solution manger. Using solution manager in my current project for our changes requests and support messages.
  • We did many enhancements as part of solution manager like enhancing search screens, defaulting follow up documents.
  • Good working experience on BOL and Generic interaction layer.
  • Excellent understanding of one order frame work and the underlying classes/API’s corresponding to each object.
  • Excellent knowledge on entity based navigation and navigation using navigation links.
  • Good working functional experience on the complete process of Trade Promotion Management i.e., setting up the funds management, trade promotion management, claims and deductions management.
  • Good Experience in the customization of CRM Web UI, Business Role Customization and the settings of the One Order Transactions.
  • Adding custom fields in LORD interface structure mapping them to business fields, adding custom fields on CRM Web UI from ECC, Coding in LORD related Enhancement spots and BADIS.
  • Expert in creation of Actions and BADI's.
  • Good working knowledge of how to work on page flow logic and Model view controller.
  • Sound knowledge and working experience of ABAP/4 concepts including ABAP Objects, Data dictionary, ABAP List Viewer (ALV), Enhancement Framework, LSMW, BDC.
  • Experienced in implementing BADI’s and enhancement spots for enhancing standard SAP as per the requirement.
  • Highly skilled at mentoring the team members and mentored up to 12 Entry Level Programmers with a maximum of 4 at a time.
  • Good experience in Object oriented ABAP (OO ABAP) concepts like Classes, Methods, Inheritance, Interfaces, Events, Exceptions (Class & method Levels) and building global classes.
  • Worked with SAP to resolve standard issues and applied the OSS notes provided by SAP.
  • Good knowledge of CRM middleware, IDOCS, BDOCS.
  • Good interpersonal and communication skills, highly motivated, quick learner, and an active team player.
  • Worked on HPQC all versions for maintaining and automating test cases.

PROFESSIONAL EXPERIENCE

Confidential, MN

SAP CRM Consultant

Responsibilities:

  • To Design CRM solutions according to client requirements.
  • Involved in the workshops with client to give solutions and estimates for business requirements during the blue print phase.
  • Responsible for Analysis, design, development, testing and implementation of customized SAP solutions for business requirements.
  • Develop complex interfaces and Web UI enhancements which need immediate attention.
  • To help the team at offshore with code optimization, Performance improvement.
  • Undertake all tasks allocated by the Project Manager as per the Project requirement.
  • Participate in quality review of client deliverables.
  • Allocate Objects/Functional Spec to developers.
  • Review Technical Specifications prepared by developers.
  • Review code of developers.
  • Log Defects & Defect Analysis.
  • Define client specific standards/processes & see to it that everyone adheres to it.
  • Technical Investigation of issues.
  • Guide Developers & provide technical inputs wherever required.

Confidential, WI

Responsibilities:

  • To lead a team of technical consultants to handle the tickets raised by business.
  • Responsible for Analysis, design, development, testing and implementation of customized SAP solutions for business requirements.
  • Monitor defects and change requests created during Integration Testing.
  • Undertake all tasks allocated by the Project Manager as per the Project requirement.
  • Participate in quality review of client deliverables.
  • Allocate Objects/Functional Spec to developers.
  • Review Technical Specifications prepared by developers.
  • Review code of developers.
  • Log Defects & Defect Analysis.
  • Define client specific standards/processes & see to it that everyone adheres to it.
  • Technical Investigation of issues.
  • Guide Developers & provide technical inputs wherever required.

Confidential . WI

Responsibilities:

  • To lead a small team of technical consultants to deliver client requirements with highest of quality with in the time line defined.
  • Involved in End to End implementation of Harley Davidson connect Project.
  • Analysis of the Functional specifications provided by the client.
  • Design and review of Technical specifications as per the requirements.
  • Monitor defects and change requests created during Integration Testing.
  • Participate in quality review of client deliverables.
  • To lead a small team of technical consultants to deliver client requirements with highest of quality with in the time line defined.
  • Involved in End to End implementation of Harley Davidson connect Project.
  • Analysis of the Functional specifications provided by the client.
  • Design and review of Technical specifications as per the requirements.
  • Monitor defects and change requests created during Integration Testing.
  • Participate in quality review of client deliverables.
  • Mentor entry level training programmers.

Confidential

Responsibilities:

  • Created a completely new custom BOL with custom GENIL classes starting from search, Search result, Roots, Header and then designed all the web UI screens for the same.
  • Worked on CRM Web Client UI 7.0. Developed Assignment block in service org to maintain sub statuses.
  • Developed new components and view to create few assignment blocks in which the data is dynamically populated based on the user selection.
  • Configured and customized actions to raise a notification to particular user whenever he creates service ticket.
  • Developed the complete notification process for the entrepreneur issue management for Intel using mail forms and actions.
  • Developed custom set types and configured them to make them available on the web UI screen.
  • Customized the screen for a custom set type according to user convenience.
  • Has complete understanding of BTPopUps concept.
  • Worked extensively on Standard CRM UI Changes where the User-Interface will be changed based on the Client requirement.
  • Developed Complex Enhancement where the status of the Trade Promotions will be affected based on the Agreement Status change.
  • Worked on Reporting, ALV Reporting, Interfaces, Enhancements, Conversions, IDocs.
  • Designed the complete duplication process for the claims in CRM.
  • Developed interface to create budget posting’s in CRM
  • Developed report to close out all the payments and deductions in CRM.
  • Developed enhancement that would raise notifications for specific users when ever a payment request is cancelled.
  • Worked on Enhancement to provide additional checks on identifying the payee depending on the type of the payment request.
  • Enhanced the Web UI for various applications like Trade Promotions, Marketing Agreements by addition of custom fields using technologies like Easy Enhancement Work Bench (EEWB), BOL enhancements etc., as per Customer’s requirements.
  • Supported during Integration Testing phase by fixing the defects and working on the design change requests raised.
  • Customized the web UI as per the client requirement by adding and removing the buttons on the screen, disabling the fields ETC.

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