SUMMARY:

• Over 8 years of experience as SAP SD/CRM/LE/CS functional consultant, with experience of 3 full life cycles ofSAP R/3 implementations including business blue print, realization, testing, production deployment and post production support.
• Configuration of different Customer Reports, Interfaces, Conversions, Enhancements and Forms.
• Conceptual design and configuration ofEnterprisestructureandMaster DatainSD.
• Configurationof different types ofSales DocumentslikeSpecial Orders, Cash Sales, Rush Orders.
• Handling contracts and scheduling agreements and configured the same according to the company’s requirement.
• Configuring Pricing Determination Procedureincludingcondition tables,condition types, access sequence, Customer and Document pricing procedure.Condition exclusions, maintained routines for pricing requirements.
• ConfiguringPartner Determination Procedure, Text Determination Procedure, account assignment and automaticAccount determinationandintegration with FI moduleas per business requirements.
• Customizing inMaterial Determination, Material Listing and Exclusion, Bills of Material.
• CreatingAccount GroupsforCustomer Master Data, Configuring Copy Controls andincompletion procedures.
• Configuration of Condition Master, Customer Material information Record, Organizational Structure and Order Management.
• Worked on the Solution Manger 7.1 including the implementation of Solution documentation,Change request management,Quality Gates,Root cause Analysis,Incident Management, Aris and uPerform Integration.
• Involved in business consulting and functional analysis of SAP - SD modules using ASAP methodology including analysis and mapping of business processes, gap analysis, configuration/ development, testing, implementation, user acceptance,, documentation and maintenance.
• Written Functional specification to integrate SAP with EDI for Invoice (810), Advanced Shipping Notification (856) and Purchase Order Acknowledgement (855).
• Worked on enhancements using USER EXITS, BADI’s and Pricing formulas.
• Excellent working experience with onshore, offshore or multi site team with excellent verbal, interpersonal skills and great team player.
• Configured various CRM Web Client Work Center Pages, Overview Pages, Fact Sheets, Forms and Tables.
• Received intensive in SAP Business Objects Global Trade Services.
• Involved in SAP Business Objects Global Trade Services Export Management and prepared e file documents.
• Involved in the CRM Service Order Management, Service Contact Management, In- house repair management, Case management, Warranty Management, Install Base Management and Resource Planning.
• Configuration improvements of Logistics Execution (LE) module relating to Storage Types, Storage Sections and Stock Placement, Removal Strategies, Route Determination and Transportation Shipments.
• Using VC, developed and maintained configurable routing selection logic as determined by Manufacturing Engineering.
• Using VC, developed and maintained order entry and feature based pricing systems using information from product support personnel such as product definitions and pricing data.

TECHNICAL SKILLS:

ERP: SAP ECC 6.0, 5.0, R3, SAP CRM 7.0, 2007, 5.0, 4.0, CRM Customer Service SAP Business Objects Global Trade Services, SAP Solution Manger 7.1

Reporting Tools: MS Access

MSSuite: Word, Excel, PowerPoint, Project, Outlook

Operating Systems: Windows XP, Windows 2000, Windows NT

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

SAP SD Functional Consultant

Responsibilities:

• Involved in formulating the blue printing documents, constructed the architectural flow and performed testing for Q2C Hyper scale Project.
• Coordinated sessions with business team to gather requirements and propose SAP SD solution.
• Provided Variant Configuration design solution to client for highly configurable equipment.
• Programmed Characteristics, Classes, Profiles, Dependencies, Variant Pricing, Pricing Condition Tables, Constraints.
• Provided mapping necessary for Variant Configuration Upload into SAP via custom interfaces.
• Created Material Variants.
• Participated in the Release to production activities
• Involved in Go Live of EHP6 upgrade of SAP R/3 systems.
• Configured Service Process Transactions - Maintained, Copied and modified existing Pricing Procedures for service transactions and service contracts, Maintained Pricing ProcedureDetermination, Defined Partner Determination Procedure, Defined Date Profile, Action Profile, etc.
• Configured Transaction Settings for Service order process- Defined Transaction Types, Defined Item Category for Service and Sales Items, and Defined Item Category Determination.
• Maintained Smart Forms for Print Action, Action Profile, Conditions, Defined Transaction Type and Item Category Determination.
• The setup for master data includes BP, Contacts, Products and Organizational management. Configured the organizational structure as per the blueprint.
• Involved in Unit Testing, Integration Testing and Final UAT using real time data in Pre-Production.
• Configured business processes involving Various Custom Pricing Procedures Sales Order processing, pricing routines, Quotations and Order Types like Subsequent Delivery Orders, ADOT, Drop ship, Third Party Orders and Return Orders, Billing, Revenue Recognition Procedure, Account Determination Procedure, Rebates, Copy Routines and Maintain Text/Output/Partner determination procedures.
• Worked on Order Management, Pricing procedure, Tax, Outbound delivery, Invoicing, Shipping Transportation, Schedule, Route, ATP, Batch, BOM, Output types, Inventory.
• Designed complex route determination procedure, custom freight plans and freight pricing scenarios.
• Evaluated and identified the various RICEF objects (Reports, Interfaces, Conversion, Enhancement and Forms)
• Involved in preparing template for data collection, data conversion.
• Involved in SAP Business Objects Global Trade Services Export Management and prepared e file documents.
• Participated in the SAP Business Objects Global Trade Services Special Custom Procedures and involved in customs warehousing, Inward & Outward Processing.
• Worked on the Functional specification preparation for enhancing the EDI 850 (Purchase Order Inbound), EDI 810 (Invoice Outbound) and EDI 855 (Order Acknowledgement Outbound) for SD scenarios.
• Configuration improvements of Logistics Execution (LE) module relating to Storage Types, Storage Sections and Stock Placement, Removal Strategies, Route Determination and Transportation Shipments.
• Shipments receiving on behalf of the clients new SKU’s upload into our system, RF scanning, creating storage locations numbers.
• Configured the Logistics Execution (LE) with the Warehouse Management (WM) Cross-Docking functionality to ensure smooth stock-flow through the distribution center to the retail stores, integrating with a 3rd party transport provider.
• Involved in Master data Migration work through LSMW and maintain master data requirements.
• Worked with inbound, outbound IDOC like 850 Order, 856 Shipment notifications, 810 Invoice.
• Configured Organization structure, including sales organization, Distribution channel, Divisions, Sales offices and shipping point
• Configuration of pricing procedure and maintaining condition records as per client’s business requirement.
• Configured consignment Process like consignment fill-up, Issue, Return, and Picking.
• Customizing and creation of various sales document types, delivery documents, billing and invoice.
• Working in P2&P3 team and handling low and medium priority tickets.
• Coordinating with onsite team in trouble shootingday-to-day tickets.
• Attending weekly meeting and analyzing pending issues.
• Resolved issues regarding sales, deliveries, shipment, billing, pricing, credit management& output determination.

Confidential, Milwaukee, Wisconsin

SAPCRM/LEFunctional Consultant

Responsibilities:

• Coordinated sessions with Client to gather requirements and propose VC solution.

  Provided Variant Configuration design solution to client for highly configurable equipment.

• Programmed Characteristics, Classes, Profiles, Dependencies, Variant Pricing, Pricing Condition Tables, Constraints.
• Provided mapping necessary for Variant Configuration Upload into SAP via custom interfaces.
• Created Material Variants.
• Involved in the CRM Service Order Management, Service Contact Management, In- house repair management.
• Configured and Customized CRM Service Material, Service Order, Service Plan and Service Plan.
• Customized CRM Service Customer Warranty, Vendor Warranty, Warranty Claim and Counter.
• Created CRM Service Complaint document,Return Document and Repair Document.
• Involved in design, writing functional specifications and configuration of SAP CRM and SD data.
• Involved in Lead design and development efforts within the SAP CRM.
• Involved in Go Live of SAP R/3.
• Involved in the CRM Service Order Management, Install base Management Warranty Management and In- house Repair Management.
• Configured Service Process Transactions - Maintained, Copied and modified existing Pricing Procedures for service transactions and service contracts, Maintained Pricing ProcedureDetermination, Defined Partner Determination Procedure, Defined Date Profile, Action Profile, etc.
• Configured Transaction Settings for Service order process- Defined Transaction Types, Defined Item Category for Service and Sales Items, and Defined Item Category Determination.
• Maintained Smart Forms for Print Action, Action Profile, Conditions, Defined Transaction Type and Item Category Determination.
• Involved in CRM workshops for end users to help them understand the CRM functionality and explained how they could stream line their existing processes.
• Configured Marketing Planning, Campaign Management and Segmentation in the CRM system based on the process requirements.
• The setup for master data includes BP, Contacts, Products and Organizational management. Configured the organizational structure as per the blueprint.
• Configured and Customized CRM Service Material, Service Order, Service Plan and Service Plan.
• Created CRM Service Complaint document, Return Document and Repair Document.
• Created Hierarchical Install base including header nodes and sub nodes.
• Created CRM Service Customer Warranty, Vendor Warranty, Warranty Claim and Counter.
• Conducted a scope feasibility study on SmartGrid capabilities usingSAP CRM CIC (Customer Interaction Center).
• Worked on the Solution Manager 7.1 including the implementation of Solution documentation, Change request management, Quality Gates, Root cause Analysis, Incident Management, Aris and uPerform Integration.
• Configured business processes involving Various Custom Pricing Procedures Sales Order processing, pricing routines, Quotations and Order Types like Subsequent Delivery Orders, ADOT, Drop ship, Third Party Orders and Return Orders, Billing, Revenue Recognition Procedure, Account Determination Procedure, Rebates, Copy Routines and Maintain Text/Output/Partner determination procedures.
• Worked on Order Management, Pricing procedure, Tax, Outbound delivery, Invoicing, Shipping Transportation, Schedule, Route, ATP, Batch, BOM, Output types, Inventory.
• Designed complex route determination procedure, custom freight plans and freight pricing scenarios.
• Evaluated and identified the various RICEF objects (Reports, Interfaces, Conversion, Enhancement and Forms)
• Involved in preparing template for data collection, data conversion.
• Received intensive in SAP Business Objects Global Trade Services
• Involved in SAP Business Objects Global Trade Services Export Management and prepared e file documents.
• Participated in the SAP Business Objects Global Trade Services Special Custom Procedures and involved in customs warehousing, Inward & Outward Processing.
• Worked on the Functional specification preparation for enhancing the EDI 850 (Purchase Order Inbound), EDI 810 (Invoice Outbound) and EDI 855 (Order Acknowledgement Outbound) for SD scenarios.
• Configuration improvements of Logistics Execution (LE) module relating to Storage Types, Storage Sections and Stock Placement, Removal Strategies, Route Determination and Transportation Shipments.
• Shipments receiving on behalf of the clients new SKU’s upload into our system, RF scanning, creating storage locations numbers.
• Handled Stock at Storage Unit Management (SUM) as well as base unit of measure.
• Configured the Logistics Execution (LE) with the Warehouse Management (WM) Cross-Docking functionality to ensure smooth stock-flow through the distribution center to the retail stores, integrating with a 3rd party transport provider.
• Involved in Master data Migration work through LSMW and maintain master data requirements.
• Worked with inbound, outbound IDOC like 850 Order, 856 Shipment notifications, 810 Invoice.
• Data migration finished through LSMW (Legacy System Migration Workbench).

Confidential, California

SAP SD/CS Functional Consultant

Responsibilities:

• Configured SD Master Data, Transaction Data, output types, condition types, account groups and partner functions, customer material information records.
• Configured SD master data like partner functions, customer material info records and account groups.
• Creation of test scenarios for unit testing and integration testing for all SD business processes
• Involved in integration testing for new enhancements and received the sign-off after successful completion of testing.
• Scheduled VC releases, including programming, testing, planning and release into the test and production systems.
• Requested changes from SAP Competence Center to maintain VC related customizing.
• Worked with various designated personnel to ensure that data has been fully debugged and meets user acceptance criteria.
• Provided time estimates for VC solutions to be used for payback analysis for product changes.
• Conducted performance reviews of VC Developers bi annually.
• Mapped business processes and performed Acceptance tests for SD and MM Scenarios.
• Performed Baseline configuration and Final configuration for SD including creating organization structure.
• Worked on Business User Requirement Specifications and wrote functional specifications for the RICEF.
• Involved in writing test scripts for testing custom objects like enhancements, reports, forms, and interfaces.
• Configured the system for the different processes in sales order processing which includes consignment stock, Rush order & Cash Sale, Rental Contracts to meet specific requirements in the business sales activities.
• Worked on inventory stock, maintaining them in various locations and transferring/issuing them accordingly as needed. Stocks were managed at plant location as they came in based on the material type they were issued to different storage locations and various production operations.
• Configured warehouse activity monitor with all the critical parameters and created variants to run different job reports in background, and assigned the variants / reports to all user profiles.
• Directed and controlled daily warehouse operations including put away, shipping, receiving, cross docking inventory control, push deployment assembly dept, replenishment of orders, picking, packaging, and EDI department.
• Made functional specifications for using Customer exits like MV45AFZZ for adding fields at Header and Item level, MV45AFZB for determining primary source ATP plant, etc.
• Used User exits to make enhancements in the Maintenance Order management.
• Accountable for all Order-to-Cash processes, data conversions and interface developments for the two businesses.
• Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM
• Configured Installed base, integration between CRM and ECC, i.e. creation of equipment at ECC end.
• Worked on the planning, design and implementation of SAP CRM Marketing scenarios like Campaign Management, E-forms, Segment Builder, Budgeting and Planning using SEM/BPS and BW reporting.
• Monitored Central System Administration in Solution Manager and managed buffers, Memory Management, OS activity and System Workload.
• Managed seamless solution delivery through realization, final preparation and
• Launched go-live of SAP R/3 with a ten-member SD team.
• Consolidated the existing interfaces, master data structures and processes for two diverse business lines in record time. Incorporated new functionalities like serialization and integrated pricing for the new business.
• Facilitated user ownership and participation in solution delivery from blueprinting through go-live.
• Managed deliverable timelines under aggressive project schedule and challenging scope.
• Responsible for Traceability matrix, Audit Trails, and sign-off on product completion.
• Worked on configuration data for Contract Management.
• Designed and configured sales scenarios like Rush orders, Order to Cash orders and Third party order process along with the configuration of order types, item categories, schedule lines, and copy control for sales and billing documents.
• Worked extensively on Intermediate Docs enhancing and testing process in Integration testing.
• Worked on Functional spec preparation for enhancing the EDI 850 (Purchase Order Inbound), EDI 810 (Invoice Outbound) and EDI 855 (Order Acknowledgement Outbound) for SD scenarios.
• Worked on Resolving Ticket/Note handling.
• Worked on the SAP Business Objects Global Trade Services Import Management and managed Letter of Credit, streamlined electronic communication with customs authorities.
• Configuration improvements of Logistics Execution (LE) module relating to Stock Placement, Removal Strategies, Route Determination, Storage Types, Storage Sections and Transportation Shipments.
• Specifying Business Warehousing (BW) objects within the Logistics Execution and Inventory Management (IM) Modules for strategic reporting.

Confidential

SAP CRM/SDFunctional Consultant

Responsibilities:

• An end to end implementation of SAP CRM Marketing and Outbound Telesales using CIC WebClient.
• Wrote functional design for both Case Management and Customer Interaction Center, Analyzed and Identified business requirements analyzed change/impact benefit. Designed the process flow using Microsoft Visio and performed the following configuration in the SAP CRM system based on the requirement and process flows.
• Involved in the planning, design,, configuration and support of Master data (Business products and product related configuration), Organization and territory models, Campaigns, Target Groups, External Lists, Digital Assets, Roles and Authorizations.
• Using VC functionality, developed and maintained configurable bill of materials for elevator products based upon application data developed by Engineering, Customer Service, Construction, Installation and Logistics.
• Using VC, developed and maintained configurable routing selection logic as determined by Manufacturing Engineering.
• Using VC, developed and maintained order entry and feature based pricing systems using information from product support personnel such as product definitions and pricing data.
• Worked on Customer Interaction Center (CIC) related functionality like Activity Clipboard, Broadcast Messaging, Interaction record and follow-ups, Business transaction profile, Agent inbox and Transaction launcher.
• Involved in the CRM Service Order Management, Install base Management Warranty Management In- house Repair Management and Case Management.
• Created Hierarchical Install base including header nodes and sub nodes.
• Created CRM Service Customer Warranty, Vendor Warranty, Warranty Claim and Counter.
• Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM.
• Participated in creating blue print, design, configuration and implementation of the SAP SD solutions.
• Prepared Functional and Technical specification documents for the business processes and customization.
• Designed functional specification for various RICEF objects related to SD module.
• In Sales Order Management, configured various Sales Orders Types, Delivery Types and Invoice types.
• Configured the enterprise structure with Sales areas and Plants.
• Worked extensively with Copy requirements for various sales documents and data transfer routines to process various sales documents, billing documents & inter-company sales process.
• Worked exclusively on pricing for the different surcharges. Created new condition tables, access sequence, condition types, condition exclusions and condition records.
• Provide support for R/3 urgent problems faced by SAP users.
• Assessed technical readiness for the production Solution Manager system for the Solution Documentation Assistant. Offered recommendation for the revised client strategy in the system
• Worked with invoice lists and payment cards, credit card authorization requirements and created new condition tables, pricing types, access sequences and condition records.
• Defined new pricing procedures by defining new pricing condition tables, condition types, access sequences and successfully carried out complex pricing as per the business requirement. Also created custom rebate agreement types, rebate conditions, condition groups and assigned to the agreement types.
• Defined the tax determination rules and assigned delivering plants for tax determination.
• Worked with invoice lists and created new condition tables, pricing types, access sequences and condition records.
• Completed one full life cycle implementation of SAP R/3including business blue print, realization, testing, production deployment and post production support.
• Involved in Post-go-live support, end users and troubleshooting day to day problems for SD module transactions.
• Participated in the SAP Business Objects Global Trade Services Special Custom Procedures and involved in customs warehousing, Inward & Outward Processing.
• Involved on the SAP Business Objects Global Trade Services Trade P Management and Issue of Origins to the customers.
• Successfully re-engineered an inbound EDI process for volume sales order creation.

Confidential

SAPSD/LESupport Consultant

Responsibilities:

• Configured SD master data like account groups and partner functions, customer material info records.
• Configured Sales Organization Structure, Sales Documents, Shipping with Lean WM, Pricing procedure, ATP and Sales Information System (SIS).
• Involved in SD, MM and PM end-to-end testing.
• Configuration of master data, sales cycle which includes sales order transactions, delivery, shipping and billing.
• Configured and Customized CRM Service Material, Service Order, Service Plan and Service Plan.
• Created CRM Service Complaint document, Return Document and Repair Document.
• Configured the Case Management and linked forms & policies to a Case.
• Managed the delivery of EDI and Data Archiving functionality on a SAP R/3 4.6 C.
• Worked on the transfer of master data and transaction data between R/3 and CRM systems.
• Specifying Business Warehousing (BW) objects within the Logistics Execution and Inventory Management (IM) Modules for strategic reporting.
• Worked heavily on the Logistics Execution function in ECC, including deliveries, shipments, freight costing, and related integration points.
• Worked on Order Management, Pricing procedure, Tax, Outbound delivery, Invoicing, Shipping Transportation, Schedule, Route, ATP, Batch, BOM, Output types, Inventory.
• Worked with inbound, outbound IDOC like 850 Order, 856 Shipment notifications, 810 Invoice.
• Configured my SAP CRM Marketing for Activities, Business Partners, Contact Management, Leads, Campaigns, Attributes and Master data.

Confidential

SAP CRM/SDFunctional Consultant

Responsibilities:

• Configured SAP CRM products per requirements, including testing, problem solving, and debugging.
• Wrote CRM functional specifications and CRM configuration as member of support team.
• Worked strategically in the field of CRM and utilized the capabilities of the basic functions like Sales, Marketing and Customer service.
• Participated in the lead planning, gathering and documentation of functional requirements.
• Designed an appropriate design to achieve maximum ROI.
• Involved in Lead design and development efforts within the SAP CRM.
• Assisted in activities like Campaign Planning, Target Groups. Business Partner Segmentation using Segment builder.
• Configuration of Cross Selling &UPselling using method schema. Analyzed the results of Marketing Plans and Campaigns.
• Involved in gathering required information from end users, supervisors and managers to prepare functional specifications.
• Customized document specific incompletion procedure to ensure consistency of the data entered by the end User during sales order processing.
• Involved in analyzing the business requirements from the Business users and involved in the preparation of the Business Blueprints.
• Involved in preparing the functional and technical specifications for the business processes and customization based on the gathered requirements.
• Configured sales organizational structures and business partners.
• Worked on the issues faced in Account Determination, Output determination and Copy Controls.
• Customized quotations, delivery and billing documents and copy control (between sales and billing documents).
• Finished one full life cycle implementation of SAP R/3including business blue print, realization, testing, production deployment and post production support.
• Configuring complex pricing, discount, and promotional processes.
• Worked on the Solution Manager 7.1 including the implementation of Solution documentation, Change request management, Quality Gates, Root cause Analysis, Incident Management, Aris and uPerform Integration.
• Provided SD and MM go-live support to Customer Service, Shipping and Transportation users (including master data maintenance, sales order processing including special processes like BOM, foreign trade, rebate and consignment, logistics execution - warehousing & transportation, output determination, especially invoice correction, purchase order processing, goods receipt, goods issue, transfer order, EDI and IDOCs).
• Customizing various processes i.e. Business process requirements, Sales order process, Pricing, Outbound dispatch, Returns, Billing, Bill-of-Material, Output function, material Determination, Job Work Order, Intercompany & plant transfer & Make-to-order/ stock as per standard.

Confidential

SAP CRM/CS Functional Consultant

Responsibilities:

• Worked on the CRM Web Client.
• Configured various CRM Web Client Work Center Pages, Overview Pages, Fact Sheets, Forms and Tables.
• Customized various Business roles, Navigation Bar in the CRM Web Client.
• Involved in Service Order Management (From Service quotation to CRM billing) and Return management.
• Configured Installed base, integration between CRM and ECC, i.e. creation of equipment at ECC end.
• Involved in full cycle of In-house repair.
• Configured Service Quotation and Contracts, price agreements for the Contracts,
• Carried out Unit testing, Integration testing and solving error during User Acceptance test by Business users.
• Configured Output determination for sales document, Deliveries and Billing documents.
• Created and customized billing documents and billing methods and rules. Added enhancements to the billing plans types and created date determination rule and also configured the date category.
• Customized quotations, delivery and billing documents and copy control (between sales and billing documents).
• Provided production support by trouble-shooting problems that were encountered by users and super users.
• Work on Rebate Agreements, assigning Condition type groups and tables, activating rebate Processing, setting up retroactive rebates.
• Identified the application requirements and assisted in the fit/gap analysis.
• Provided proper Functional design solutions during blueprinting phase.
• Helped in the preparation of RICEF inventory.
• Was involved in Baseline Configuration and Final Configuration during Realization Phase.
• Assisted the test lead in development of application Test Plan and User Acceptance Test Plan along with the Business users.
• Worked and configured business partner roles, installed base categories, etc as per business requirements.
• Worked on configuration of data for Account and Contact Management, Contract Management.
• Worked extensively on Intermediate Docs enhancing and testing process in Integration testing.
• Worked on Functional specification preparation for enhancing the EDI 850 (Purchase Order Inbound), EDI 810 (Invoice Outbound) and EDI 855 (Order Acknowledgement Outbound) for SD scenarios.

Confidential

SAP SD/LE Junior Consultant

Responsibilities:

• Configured SD master data like account groups and partner functions, customer material info records.
• Involved in SD, MM and PM end-to-end testing.
• Configured different Product Hierarchies, Categories, Sub Categories, Set types and Attributes.
• Configured various Text ID’s, Business Partners, Date Profiles and Status Profiles.
• Worked on the Groupware Integration, Activity Journals, Actions and Smart Forms.
• Worked on the Internet and Pricing Configuration, Business Documents (B Doc’s).
• Configured various Middleware Components.
• Configured Logistics Execution (LE) module relating to Stock Placement, Removal Strategies, Route Determination, Storage Types, Storage Sections and Transportation Shipments.
• Configured the Logistics Execution (LE) with the Warehouse Management (WM) Cross-Docking functionality to ensure smooth stock-flow through the distribution center to the retail stores, integrating with a 3rd party transport provider.
• Customized different Condition Techniques, Condition Records and Pricing Procedure.
• Designed various Billing documents like Individual Billing, Collective Billing, Periodic Billing and Mile stone Billing and Billing Units.
• Configured documents like Opportunity, Territory Level, Territory ID’s, Organizational Units and Organizational Attributes.
• Customized quotations, delivery and billing documents and copy control (between sales and billing documents).
• Configured Sales Organization Structure, Sales Documents, Shipping with Lean WM, Pricing procedure, ATP and Sales Information System (SIS).
• Completed one full life cycle implementation of SAP R/3including business blue print, realization, testing, production deployment and post production support.
• Created BDCs formats for master data conversion for material master and vendor master records from Legacy system to SAP system.
• Created CRM Service Material, Service Order, Service Plan and Service Plan.
• Created CRM Service Customer Warranty, Vendor Warranty, Counter and Warranty Claim.
• Received on Functional specification to integrate SAP with EDI for Invoice (810), Advanced Shipping Notification (856) and Purchase Order Acknowledgement (855).
• Worked on Order Management, Pricing procedure, Tax, Outbound delivery, Invoicing, Shipping Transportation, Schedule, Route, ATP, Batch, BOM, Output types, Inventory.
• Worked heavily on the Logistics Execution function in ECC, including deliveries, shipments, freight costing, and related integration points.

Confidential

Sales/Marketing Executive

Responsibilities:

• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations.
• Involved in lead generation and product demonstrations.
• Communicating with target audiences and managing customer relationships.
• Sourcing advertising opportunities and placing advertisements in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs.
• Working with the advertising designer’s printers and agencies.
• Arranging for the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Sourcing and Securing sponsorship.
• Conducting market research such as customer questionnaires and focus groups.
• Contributing to, and developing, marketing plans and strategies.
• Managing budgets and allocating the budgets to the marketing activities effectively.
• Evaluating marketing campaigns.
• Monitoring competitor activity.
• Supporting the marketing manager and other colleagues.
• Organized marketing materials for effective distribution.
• Produced marketing materials like leaflets and posters
• Managed a sales team and achieved the given targets successfully.