SUMMARY:

• Responsible for setting strategies to grow the SAP Practice footprintin Vertex and securing $2M in corporate investments to begin to execute growth strategy. Responsible for generating nearly $15M in revenue in 2 years.
• Delivery Manager at Confidential responsible for Clarity software implementations in the Northeast region and generating professional services revenues exceeding $5M.
• Led new Telecommunication industry focused Programresponsible for Microsoft technology services in the East region of Confidential . Secured over $3 Million in revenue by growing existing client opportunities and leveraging partner relationships.
• Contributed to revenue growth of $14 million via strategic account planning and presales support at Accenture.
• Led large system integration and implementation efforts, including managing a team of 70on a project exceeding a $24 million budget required toconsolidateamajor billing platform.
• Published Strategic Assessment to reduce system redundancies and save client $25 million in IT expenditures.
• Delivery Lead for multiple organizations with P&L responsibilities exceedingrevenue targets, pursuingopportunities and improvingdelivery performance.
• Projectand Program Managerresponsible for many successful and on - time deliveries with ownership of the associated budgets. Possess over 15 years of leading project implementations.
• Contributed to strategic and account planning activities, provided pre-sales presentations and technical analysis.
• Managed large system integration and implementation efforts with teams of 100+ resources on various projects.
• Managed many regulatory driven implementations with State, Federal and Provincial obligations.
• Managed multiple large-scale data conversion efforts of various billing applications and technologies.
• Deployed ITProject Management Office (PMO)and Testing Center of Excellence including process guidelines and tools.
• Nearly two decades of experience managing distributed teams - across the North America, Philippines and India.

PROFESSIONAL SUMMARY:

Confidential

Program Manager Consultant

Responsibilities:

• Program Manager for all OCM and Data Validation activities for deployment of SAP ECC 6 and CIS for a utilities firm
• Hired by the CIO to establish a rapport and set expectations with the business, establish the necessary confidence level with the business units and get them engaged with the technology implementation
• Manage a team of 30-50 resources for communications plan, data conversion, stakeholder updates, and stakeholder engagement

Confidential

Program Manager Consultant

Responsibilities:

• Re-Planned the overall delivery of the $1.5M M&T Bank Customer Complaint Tracking System program and re-align with vision driven by Banking Regulatory mandate. Built action plan to resolve internal audit issues with project governance and execution.
• Provided the initial Program Planning for M&T Bank Master Data Management replacement to support Marketing organization.
• Communicate with clients and stakeholders to gain support for the program and solicit input.
• Developed Program Plan to validate project budgets to support the Claims System Replacement program at Erie Insurance.
• Responsible for the successful delivery of all Portal, Mobile and SAP solutions to existing clients.
• Worked with CIO to develop and strategize road map of Avertra program/delivery.

Confidential, NY

SAP Practice Lead

Responsibilities:

• SAP Practice Leader responsible for successful delivery of all SAP implementations worldwide for Utilities clients, managing, mentoring and hiring resources, Budget development andtracking, P&L management, business development activities, developing strategic direction and options, managing client satisfaction and escalations, partner andvendor management.
• Partnered with CIO to setstrategies and direction for growing the SAP Practice footprint in Vertex.
• Increased revenues by 300%. Strengthened delivery capabilities with existing clients and increased the strength of theoffshoreSAP team and expanded onshore capacity utilizing a combination of key hires, partnerships with providers and resource agencies specializing in SAP skills and experience.
• Identified opportunities and acquired resources to deliver SAP services and modules including Manager Self-Service, E-Recruiting, Workflow, Plant Maintenance enhancements,Materials Management enhancements, BW enhancements, PI/XI upgrade and enhancements, HR Integration, Portal Integration, CR&B (CIS) Data Transformation, CR&B (CIS) OrganizationalChange Managementplans and activities and CR&B Maintenance and Operations Support.
• Developed Vertex Delivery Methodology adopting Agile Methodology forSAP Solutionimplementations.

Confidential

SAP ProgramandProject Management - SAP Manager

Responsibilities:

• Program Management activities included managing the program budget, oversight of multiple projects and coordination with affected organizations. Managed the program and individual project plans and provided regular updates on status to stakeholders and project sponsors. Responsible for identifying resource needs and making staffing decisions based on skill need and budget.
• Deployed SAP best practices and ASAP methodology to plan and execute the project objectives including developing project plan, developing the project charter, status reports, developing and managing project forecasts and budget.Responsible for developing and maintaining the Test plan and plan as well as the Deployment/Cutover plan.
• Coordinated theChange Managementactivities including the development of materials, curriculum and roll-out to individual end-users.

Confidential

Project Manager

Responsibilities:

• Ledthe conversion of equipment inventory and inspection information into the SAPdatabase and configure the system to manage the inspection cycles of that equipment inventory.
• Coordinated the IT delivery and Organizational Change Management activities including development, documentation, anddeployment of new business procedures.
• Owned and managed the project budget, created and maintained the project plan, createdand distributed regular status reports. Identified resource needs and made staffing decisions based on skill need and budget.

Confidential, NY

SAP Project and Engagement Manager

Responsibilities:

• Led teams responsible for the design and implementation of a new Sprint.com platform using E-Commerce 2.0 technology and integrating the ATG application to develop the Sprintonline store.
• Release Manager responsible forleading the implementation of multiple deployments to provide functional and integration capabilities to downstream applications, third party applications and other functional teams.
• Project Manager of key functional team responsible for sprint/iteration planning and monitoring from requirement completion through design and development activities and reporting progress.
• PMO responsibilities included status reporting, client relationshipmanagement responsibilities, expense report approvals, and on-boarding new team members. This project utilized an Agile and Lean delivery approach. Responsible for ensuring compliance to Agile delivery principles and introduced additional Agile tools and methods when applicable.

Confidential

Senior SAP Project Manager

Responsibilities:

• Senior member of Program Management Office (PMO) responsible for planning, tracking and monitoring key work efforts of the project including Change Management, Third Party (external) interfaces, Report development and Integration Testing. Managed the project teams to adhere to ASAP delivery methodologies.
• Managed client relationships with key business stakeholders and a team of onshore and offshore resources.
• Project Management coordination offunctionalteam schedule and deliverables early in the Realization phase.
• Led planning and coordination with external partners and business partners and issue and risk management.
• Project Manager responsible for leading third-party interface development and testing coordination. Led team responsible for developing and testing the interfaces between the SAP system and third-party systems to ensure quality interface development and deployment. Interfaces included bank interfaces, remittance processing, bill print processing,etc.
• Project Manager responsible for leading the OrganizationChangeManagement(OCM)team and activities. Responsible for leading a team in the development of Business Process Procedures (BPPs), materials, curriculum and roll-out plan, departmental readiness plans and departmental readiness execution.

Confidential

Program Manager/Project Manager

Responsibilities:

• Managed team of vendor and client resources responsible for the design andimplementation of theend-user customerbill. The redesigned bill initiateda newbilling serviceoffering by Enbridge andapprovedby the Ontario Energy Board.
• Managed overall project plan andcoordinated the delivery of multiple vendors and client teams across individual projects and efforts.Coordinated Business process modifications and deployment, corporate communications, and market test campaigns.

Confidential

Project Manager - PeopleSoft Upgrade

Responsibilities:

• Project Manager responsible for offshore development and testing activitieswhilemanagingclient relationship.
• Defined and managed the testing scope and process and drove final deliverables.
• Led a team that varied in size from 10 to 15 offshore resources.

Confidential, NY

Delivery Manager

Responsibilities:

• Engagement Manager with executive oversight overClarity software deployments in the Northeast territory.
• Responsible for developing,maintaining, and managing customer relationships, reviewing project plans, conducting weekly status reviews and responding to escalations from clients and managingover30technical and functional consultants.
• Ledbusiness development activitiesto scope pursue opportunities.Negotiated and created contracts for new services.
• Responsible for assisting sales team with new sales opportunities by providingestimatesfor services/implementation effortto coincide with the sale of the Clarity software.

Confidential, NY

Senior Program Manager

Responsibilities:

• Responsible for Microsoft technology deployments and opportunities in the Communications & High Tech and Media & Entertainment Lines of Business.
• Oversight of multiple project teams of 30+ generating over $3 million in project revenuesof a new line of business in the course of one year exceeding the $2 million dollar target including long-term maintenance deals that laid foundation for future year revenues.
• Engagement Manager leading the deployment of projects spanning .NET custom development, architecture and application reviews, infrastructure efficiency studies, and hosted environment maintenance and operations.
• Responsible for developing, maintaining,and managing customer relationships, reviewing project plans, conducting weekly project reviews and responding to escalations from clients.
• Managed the business relationships with key business partners: Accenture and Microsoft.
• Responsible for assisting sales team with new opportunities and estimations on delivery costs.
• Member of team responsible forthe Delivery Methodology deployed across the organization. Provided Subject Matter Expertise to shape the Avanade Delivery Methodology.

Confidential

Senior Manager

Responsibilities:

• Lead Architect and Technical Project Managerleading a teamover100resourceson $24Mprojectdesigned to consolidate two billing platforms as a result of a company merger.
• Conversion Lead of a seamlessdataconversion effort of over a million customer accounts generating $4billion. Led Parallel Test effort and activities to simulate production operations.
• Project Managerleading a team that architected a new integrated platform to manage the order and billing of products and services under the Enterprise System Group Non-Regulated strategy. Facilitated Requirement Gathering Sessions and led the effort to translate the business requirements to system requirements. Coordinated feedback from multiple IT organizations to develop IT estimates and obtain funding of the integrated platform.
• Technical Project Manager leading deployment ofan Enterprise-wide SystemTesting Strategyand Plan.Secured $5 millioncontractfor testing services.
• Worked with the Account Executives on business developmentactivities analyzing opportunities, including architecting proposed system solutions, generating financial models, conducting research and analysis, creating and maintaining client presentations and providing any necessary technical support for the sales effort.
• Served as Project Manager and Lead Architect to develop and deliver a"White Paper"to assess application consolidation savings across Verizon's Wholesale IT organization.The assessment reviewed each of the system’s functionality and the redundancy of those systems in use as a result of multiple mergers.The assessment provided recommendations on retiring applications and enhancing other applications to provide an integrated platform across Verizon territoriesand reducing IT expenditures.
• Led a team responsible for building and deploying an IT Program Management Office (PMO) leveraging industry best practices and company best practices. The new PMO manages the portfolio of IT initiatives across the newly merged company.

Confidential

Manager

Responsibilities:

• Project Manager in$30+ millionProgram consisting ofsystem and business process modifications to enable telephone carrier's successful entry into key industry market segments. Negotiated functional IT improvements, ledRequirement Gathering and Conceptual Design sessions. Served as Release Owner for major functional deployments and provided regular status to client organizations and customer base.
• Project Manager and Lead Architect responsible for designing and implementing identified customized system enhancements required to Order, Bill, and resell unbundled telecom services. Managed$2.5 millionbudget and approximately 20 resources toensure regulatory compliancewith the FCC merger concessions.
• Project Manager and Business Analyst Lead fora teamdeveloping the business requirementsforBusiness-to-Business andWebinterfaces enablingPreorder, Order and Trouble Administrationfunctionality.The effort included developing the Business Rules required to validate data entry.Createdand prioritizedChange Requests, led Requirement Gathering sessions and developed Conceptual Designs.
• Participated in industry conferences to standardize Business-to-Businessinterfaces to improve customer satisfactionand process efficiency.
• QA Manager responsiblefor the development of User Acceptance Test scenarios,environmentcoordination andtest resultvalidation.

Confidential

Senior Consultant

Responsibilities:

• ServiceOrder Team Lead responsible for assigning activities and developing estimates fornew system enhancements to the Carrier Access Billing System.
• Served as the Quality and Performance Test Analyst responsible for executing test cases/scripts for volume/stress testing, operational readiness and functional validation.
• Service Orderdeveloper/analyst responsible code enhancements, customizations and interfaces.
• Lead Architect to extend and customize Billing system to support new Wholesale service offering. Performed preliminary system design activities to determine technicalfeasibility, led therequirements gathering effortand provided Subject Matter Expertise.
• Performed as implementation team lead for the service order teamand Performed release coordinator activities
• Participated in overall system requirement definition and issue resolution.Supervised over 10 team members and responsible for and mentoringnew resources.

Confidential

Senior Analyst

Responsibilities:

• TeamLeadfor aSoftware Selection team to select anew FixedAssets software package to integrate with the existing Financials platform and ongoing operations support to implement new system enhancements and resolve production issues.
• Developer analystresponsible for coding and testing modules and bug fixes for a new marketing system development project.