EXPERT LEVEL SOFTWARE KNOWLEDGE:

• Open Text Livelink 9.5 - 9.6
• SAP Training - Numerous modules
• Adobe Photoshop CS5
• VMware Workstation 5 Expert
• Proprietary Software Pro
• MS Office Advanced user
• Sales Force Training CRM
• TechSmith Camtasia Studio
• Global Training Solutions
• Articulate Dev. Software
• Adobe Captivate 4.0
• Professional Power Point Dev.
• Adobe Premier Pro CS5
• Adobe Sound Booth CS5
• Lectora Training Dev. Software
• Various LMS Systems
• SalesForce

PROFESSIONAL WORK HISTORY:

Training Deployment Manager

Confidential, Downers Grove, IL

Responsibilities:

• Conduct needs analysis for a 600+ user organization
• Meet regularly with key stakeholders on planning and implementation of training plans.
• Manage a team of 4 staff developers through curriculum development and training deployment.
• Responsible for all areas of the training teams goals and objectives

Master Trainer/Shift Manager - (SAP)

Confidential

Responsibilities:

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Conducting daily training in an average classroom size of 15 students.

Hardware & Software Trainer

Confidential

Responsibilities:

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Communicate with local managers on training plans and follow up with post training measurements and testing
• Conducting daily training in an average classroom size of 15 students.

Senior Technical Trainer

Confidential, Chicago, IL

Responsibilities:

• Travel worldwide to other firm locations to deliver various advanced insurance software courses.
• Provide assistance in developing and customizing content for curricula
• Conducting daily training in an average classroom size of 8 employees.

Hardware & Software Trainer

Confidential

Responsibilities:

• Travel worldwide to client sites and rented training facilities to deliver various advanced level cell phone equipment training.
• Conduct daily training in an average classroom size of 12 employees
• Communicate with local managers on training plans and follow up with post training measurements and testing

Senior Technical Trainer

Confidential, Chicago, IL

Responsibilities:

• Travel worldwide to client (legal & other) sites and deliver various WorkSite 8.0 & 8.1 ECMS systems training.
• Conduct high level administration & systems engineer courses.
• Conduct training in an average classroom size of 12 clients focusing on: strategy, architecture, best practices, standards, design, installation, configuration, administration, and support with SQL database administration.
• Use of VMware Workstation and VMWare Player for all classroom systems
• Prepare labs, presentations, quick reference guides and other training materials.
• Develop high-end power point presentations that are course related or customized for a client.

Financial and Banking Systems Training Specialist/Coordinator

Confidential, Chicago, IL

Responsibilities:

• Coordinate training classes and schedule trainers.
• Conduct surveys, evaluations, print reports and perform follow up interviews with course attendants.
• Recommend vendor software and schedule demonstrations for vendor presentations.
• Setup weekly meetings with other technical departments within the base to share training strategies and edit software-training manuals.
• Consult with all training staff, technicians, and department managers.
• Provide assistance to the staff with technical questions as appropriate to training function.
• Provide support and assistance after training. Conduct training in an average classroom size of 13 employees.

Medical Software Application Trainer - National Trainer

Confidential

Responsibilities:

• One year project that involved traveling throughout the United States to provide end user training for proprietary Confidential that were designed for patient information management and registration initiation.
• Met with other trainers within the company to share strategies on training effectiveness.
• Consulted and trained facility committee members, patient care technicians, regional directors and other administrative departments.
• Provide assistance to the staff with technical questions as appropriate to training function.
• Provide support and assistance after training.
• Conduct daily training in an average classroom size of 8 employees.

Legal Applications Training Coordinator

Confidential, Chicago, IL & New York

Responsibilities:

• Demonstrated new training methods and objectives, teach advanced level proprietary software programs to all employees and attorneys of a large law firm based in Chicago.
• Meet with other trainers within the firm to share strategies on training effectiveness.
• Consult with computer committee members, attorneys, secretarial supervisors, other administrative departments, and applications groups as appropriate for the development of specific training courses.
• Assist desktop support with technical escalations as appropriate to training function.
• Provide support and assistance after training. Conduct training in an average classroom size of 10 employees.

SAP & Tele Communication Corporate Trainer

Confidential

Responsibilities:

• Lead a team of 2 trainers and 3 support staff to and from each office in the Western region.
• Coordinated trainer’s schedules, hotel reservations and duty shifts as appropriate to each client site.
• Contracted to travel and teach customized customer relationship management software programs to various company levels and departments to Confidential.
• Held weekly briefing sessions with other trainers and participated in weekly conference calls with the VP of operations.
• Conducted train-the-trainer sessions to new trainers.
• Volunteered for trainer backup in case trainers Confidential other sites across the United States could not make their schedule.
• Responsible for shipment of high-end training equipment to each site.
• Deliver end-user training as needed, with a focus on one-on-one training for senior managers and staff, pilot training for new products and advanced/specialized training.

Legal Software Applications Contract Training Manager

Confidential

Responsibilities:

• Managed the training delivery and content of a nationwide computer rollout.
• Responsible for shipment of equipment to and from each office.
• Coordinated training schedules for each participant as needed.
• Contracted to travel across the United States and teach software programs to employees and attorneys of a law firm based in Chicago, IL.
• Teach employees how to use various legal software programs and mobile electronics equipment.
• Assisted in upgrading entire firm with new servers and workstations.
• Consult with computer committee members, attorneys, secretarial supervisors, other administrative departments, and applications groups as appropriate for the development of specific training courses. Assist desktop support with technical escalations as appropriate to training function.
• Deliver end-user training as needed, with a focus on one-on-one training for senior managers and staff, pilot training for new products and advanced/specialized training.
• Provide support and assistance after training.
• Conduct training in an average classroom size of 10 employees.