SUMMARY:

• Expertise in SAP Customer Service (CS)/Service Management(SM), Plant Maintenance (PM), Sales and Distribution (SD) with cross - functional integration Materials Management (MM), Finance Controlling (FICO), Logistic Execution (LE), Warehouse and Extended Warehouse Management (WM/EWM), and Production Planning (PP).
• Hands on working expertise with SAP ITS Mobile Hand Held (HH), Tablet and Stream Serve applications running for day in-out business processes.
• Well versed usage with SOLMAN and Rev-Trac for RICEF and transport management.
• Worked extensively as a SAP Business and Techno-Functional Consultant in various industry sectors, gained sound understanding of diverse business processes and solutions.
• Well versed in providing customized solution in a complex global IT landscape and hands on experience to handle on-site offshore work model and guide offshore development team in building teh solution according to teh business requirements.
• Defined technical object structuring and Master Data - Work Centers, Cost Centers, Activity types, Functional Location, Installed Base, Equipment master, Serialization, Bill of Materials and Task Lists.
• Configuration experience in core business processes of CS/SM, SD and PM modules Service Notifications, Service Orders, Warranties, Contracts, Sales Orders, Logistics Execution and Billing.
• Designed RMA-Repairs, Refurbishment processes and Resource Related Billing (DIP) to suit various business requirements.
• Sales Order Management work knowledge which includes creating and processing Sales Orders, Document types, Item Categories, Schedule Lines, Pricing procedure, condition records, Copying Control, Partner Determination, and Service Contracts.
• Hands on experience working on Order Processing, Variant Configuration, Pricing and Billing.
• Extensive experience in designing and proposing RICEF objects to meet teh complex business requirements and worked on IDocs, EDI, Interfaces (in/outbound) and ad-on system applications.
• Used LSMW tools for data loading and conversion to get-ready production landscape.
• Has assumed lead roles and taken responsibility for integration with other module and business users UAT.
• Has been involved in preparation of material and testing documents.

TECHNICAL SKILLS:

SAP Modules: CS/SM, PM, SD

Hands on work: ITS Mobile HandHeld and Tablet, LE, WM, EWM, PP

Business Management tool: SOLMAN (Solution Manager), Rev-Trac, Blueprint, HPQC, RallyService Manager (SM7 Task)

Industry: Hi-tech, Manufacturing, Consumer Electronics, Food and Beverage

Web Skills: Dreamweaver, GeoMedia Professional and Webmapping

Statistical Packages: SAS, SPSS

PROFESSIONAL EXPERIENCE:

Lead Consultant

Confidential

Responsibilities:

• Worked as a Lead for SAP with teh User Story Analysis, Grooming, Development, Testing, Documentation and Deploy.
• Highly involved with Agile/Scrum methodology deployment for SAP solution integration with SalesForce as front end application being teh CastIron as teh middleware systems.
• TEMPEffectively managed Sprint timelines to meet teh deadlines in adherence to Quality Deliverables, Testing and Documentation.
• Processes involved but not limited to Installation SWO, Corrective Maintenance, Field/Remote Service, FSE Dispatch, Repair Parts order and ASOs, Equipment, Functional Locations, WorkCenter, Contract and Service agreements, Debit memos and Pool balance.
• Extensive data migration report development and migration activities by means of XML thru CI and PC local file, Unix data server thru DB staging table loads.
• Hands on experience in full filling teh healthcare rules and FDA documentation process, specifications and standards.
• Full-fledged usage and execution of Rally and Service Manager system (SM7 Task) activities
• Day to Day Scrum call handle and impediments resolutions.
• documentation and KT completion

Delivery Lead

Confidential

Responsibilities:

• Lead for SAP Customer Service/Service Management, Sales and Distribution, LE, Plant Maintenance and WM functional areas.
• Serve as liaison between users, vendors and technical groups to resolve complex issues.
• Work as solution lead focused on delivering projects around SAP products including requirements, design, configuration, testing, and support.
• Solve business and information system problems and requirements by leading teh project team through teh technical and/or functional aspects of teh project.
• Resource selection and work assignments based on teh need and skill set to meet teh deliverables.
• Work estimates, timelines set up based on teh project releases and prioritization of teh tasks.
• Recommending and implementing sound technical and functional solutions.
• Drive teh user community and business/deployment teams requirements to design throughout to teh implementation.
• Provide high-quality and timely deliverables, provide s and documentation for users, provide and deploy best practices in methodology.
• Responsibilities may involve determining business objectives, improving systems and processes, fulfilling project requirements, define processes and solutions.
• Evaluates and makes recommendations regarding enhancement packs, new releases, product roadmap and complementary offerings.
• Assist with preparing, motivating, developing and leading teh team members.

Sr. Consultant

Confidential

Responsibilities:

• Responsible for SAP Customer Service/Service Management, Sales and Distribution, LE, Plant Maintenance and WM functional areas.
• Business processes include but not limited - Make Ready process (FTD), Refurbishment, Equipment Master, Serialization, Logistics Execution, Warehouse management, Handling Units, Equipment Transfers, OTC, Service billing, P2P, Functional Reports
• Work as solution lead focused on delivering projects around SAP products including requirements, design, configuration, testing, and support.
• Solve business and information system problems and requirements by leading teh project team through teh technical and/or functional aspects of teh project.
• Documentation, recommending and implementing sound technical and functional solutions.
• Responsibilities involved developing business objectives, improving, define processes and solutions.
• Build test plans, testing, work with users and business/deployment teams during teh design, construction, testing throughout teh implementation.
• Provide high-quality and timely deliverables, provide s and documentation for users, provide and deploy best practices in methodology.
• Evaluates and makes recommendations regarding enhancement packs, new releases, product roadmap and complementary offerings.
• Provide unparalleled service in educating and to advance teh ability of end users.

SD/CS Lead

Confidential

Responsibilities:

• Worked as a Team lead for this client roll out of SAP implementation project in India to be in line with teh parent company in Switzerland.
• Responsible for implementation of teh SAP system in SD/CS, MM and FI modules during teh end-to-end implementation from blueprint to go-live and support.
• Monitor and lay out teh project plan execution to meet teh time lines and teh commitment.
• Carry out As-Is study of existing processes of Sales & Services, To - Be process design and gap analysis.
• Define and system set up teh processes but not limited for Quotation, Parts sales, Free of Cost-FOC, Returns, Depot Repairs, Field service, Credit/Debit, Warranty and Service contract.
• Set up teh CIN tax procedure to meet teh business requirements.
• Identify teh requirements, develop documents and conduct user

CS Lead

Confidential

Responsibilities:

• Perform teh Lead role for implementation of teh SAP system in CS and SD module during teh full implementation cycle.
• Assist top management in Business Process Reengineering and map complex business requirements.
• Lead service team in terms of providing process designs’ end-to-end solution by owning teh key processes and guide teh team members on deliverables.
• Lead teh implementation of Customer Service Management from blueprinting to go-live and support.
• Analyze existing business processes, finalize business requirements and document ‘gap analyses’ against SAP functionality and design BPD.
• Extensively involved in teh integration design and development with EWM system to stream line teh process end-to-end.
• Design teh technical structure, map and configure teh SAP organizational structure and work flow for teh process stages.
• Responsible to configure full business cycle from customer request, maintenance order, confirmations and final settlement.
• Lay down teh plan for design teh functional specifications for teh development objects dat required to stream line teh process.
• Manage teh team for delivery plan, periodization, work assignment and resource planning.
• Execute teh testing plan and conducted UAT sessions with business.

CS Consultant

Confidential

Responsibilities:

• Instructed client on teh use of SAP system in CS/SD module during teh full implementation.
• Worked on All-in-One implementation of Customer Service Management and Sales from blueprinting to go-live and support.
• Analyzed existing business processes, finalized business requirements and documented ‘gap analyses’ against SAP functionality and designed BPD’s.
• Configured teh master data and designed service related business processes used by client which includes Depot Repairs (RMA), Exchange and Accommodation, Material Recovery, Refurbishment, OTC Service Parts and CRU-Customer Repairable Unit sales.
• Extensively involved in teh integration design and development with EWM system to stream line teh process end-to-end.
• Designed teh technical structure, mapped and configured teh SAP organizational structure and work flow from teh stage of notification creation, order creation, planning, execution and billing to final service order settlement and completion to meet teh company’s organizational structure and service requirements.
• Configured Serial number profile, Notification types, Repair order, Item categories, Repair procedure, DIP profile, Pricing procedure, condition records, Service order types, Work center, Task list, Activity types, Catalogs, User profiles, Delivery type, Shipping Point, Stock Transfer Order Management and Billing documents.
• Set up for Make to order sales process for CRU orders at free of charge or price based.
• Developed teh business blue print and configured SAP to order injection from front end systems and taking into SAP for order processing.
• Configured full business cycle from customer request, maintenance order, confirmations and final settlement.
• Extensively worked on Service Order Management, Work centers categorization and defined according to teh functions they were supposed to do for Depot Repair and Refurbishment.
• Configured Incompletion procedures, Copy control, availability check rule/scope, transfer requirements, delivery blocks and user status.
• Designed teh functional specifications for teh development objects dat required to stream line teh process.
• Identify requirements, co-ordinate documents.

CS/SM Consultant

Confidential

Responsibilities:

• Analyzed existing business processes, defined business requirements and documented against SAP functionality.
• Configured teh entire Return Repair Service Order (RMA) process including creation of Notifications, Service Requests, Work Orders, Quotation and Invoice Documents.
• Developed end to end solution for dealer and ASP’s for credit claim process and sales returns.
• Configured Repair Order for customers and inter-department Service Orders in order to capture repair costs.
• Configured Order to Cash for separate pricing at component level and to bill its affiliates.
• Configured all teh service related business processes and service materials used by teh client which included for Service processing.
• Set up new condition types and pricing procedure to take care of business requirements.
• Defined technical object and maintained teh master warranty to claim teh service on teh basis of warranty contract and developed teh credit request process.
• Maintained output type determination for developing billing documents and invoice.

Analyst - Grad Asst

Confidential

Responsibilities:

• Part of web application for technology department of parish dat provides services to residents and thepublic departments by using GIS applications as front end.
• Involved in development of applications for GIS team in SAP order creation, processing and order settlement.
• Provided solutions to expanded reporting capabilities across both organizations and application to improve analysis of multiple data sources and present business information to its executive audience using visually appealing and easy-to-interpret.
• Involved in developing teh most accurate data ofthe parish and continually expanded withdata layers to produce dynamic maps in a variety of formats. This information useful for teh state representatives to view and interact with maps online.
• Also responsible for work involving creation and editing of spatial data, conversion of available data to suitable formats and maintenance. assisted in supervising and administering documenting, and system usage.

Functional Analyst

Confidential

Responsibilities:

• Worked on teh day to day business and configured SAP to process Maintenance requests from manufacturing plants, transportation services and other utilities using notification and work order system of Plant Maintenance.
• Configured business cycle from maintenance request, maintenance order, confirmations and final settlement.
• Instructed users on teh use of SAP system during teh tenure.
• Documented system configurations, unit test and integration test scripts and guided in teh preparation of documentation.

Associate - Production QA

Confidential

Responsibilities:

• Liaison for buyers and vendors in overseas.
• Managed and directed all important functions for developing textile/apparel materials and product.
• Coordinated with Production Planning, Product Development and Quality Team at Fabric Processing Plant.
• Reviewed audit reports, made necessary recommendations, and provided guidance to quality controllers of every unit.
• Coordinated with teh SAP implementation team in requirement gathering and actively involved during end to end implementation.
• Received on teh usage of SAP R/3 Software and carried day-to-day business activities.