SUMMARY

• Total of 16+ Years experience, 9+ years experience in SAP R/3 SD & LE, Vistex IP module and 7+ years of functional experience in Sales, Distribution and Marketing
• Experiences include Three full cycle Implementation, roll out, upgrade, support, enhancement, testing projects in SAP and one full cycle Vistex Implementation
• Expert knowledge in Order - To-Cash and Logistics business process
• Professional exposure to business process of Pharmaceuticals, Lifesciences, High-tech and Semi conductor Industries
• Extensively worked on Gap analysis, Estimation, Developing work plan, Knowledge Transfer Planning, Test Strategy in various projects
• Exposed to Onsite - Offshore Coordination & model
• Dedicated, hardworking, flexible, co-operative, innovative and motivated team leader & player
• Posses good interpersonal and communication skills
• Certified in SAP Solution Manager 4.0
• Involved in all activities of Pre Sales, Sales, Delivery, Billing and integration wif MM, PP, FI/CO, WM & SM modules
• Involved in configuring intricate business process concepts of Order management, Credit management, Batch management, Handling Unit Management, Product allocation, ATP, Third party sales, Intercompany billing, Stock transport Order, Down payment request, Self billing.
• Excellent expertise in applying Pricing condition technique, data determination, VOFM requirement and routines
• Exposed to ABAP programming, read ABAP codes, knowledge on debugging, BADI, user exits, queries, reports, batch jobs, smartforms, LSMW and BDC
• Sound knowledge in EDI/ALE & IDOC concepts, design and handle B2B Interfaces, business workflow
• Good knowledge of WM and MM module
• Good understanding of Vistex IP module which includes Customer rebates, chargebacks and claim
• Conceptual knowledge of CRM module, webportal integration, PI integration and Dashboard reporting
• Hands on experience in capturing business requirements, preparing business process procedure (blue print), configuration, scope, functional specification, change control, test script, presentation - documents and flow chart / swim lane (Visio) diagrams
• Completed L0 Life sciences certification - CCP
• Expert knowledge in Aviation Industry - Sales, Marketing, Reservation & Services

TECHNICAL SKILLS

ERP: SAP ECC 6.0 EHP5, R/3 4.7, R/3 4.6C, R/3 4.6A, Vistex IP 6.0C

Tools: Utilities

SAP: Solution Manager, Solution Browser

Non-SAP: Test Director, Quality Center, Change synergy, Magic, Doors, Bug Tracker, Share Point, MS office

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

SD/LE Consultant

Environment: SAP R/3 version 6.0 EHP5

Responsibilities:

• Analyze and restructure all relevant Sales order user exit enhancements and Pricing routines to improve and increase system performance
• Identify and provide specs to change custom enhancements wif repetitive loops, redundant ABAP code, improper calls and obsolete requirements
• Gather requirements and re-design below custom enhancement wif business workflow capabilities to handle sales order user status
• Check discount on a Sales order
• Missing ESP prices on a Sales order
• Check functional location relevant for Sold-to customer
• Implement Packing and Handling units functionality to Outbound delivery process
• Revamp Sales Returns process to fix tax, freight and pricing related issues - appropriate copy control settings, custom pricing type to determine specific condition type
• Configure Just-in Time orders (Rush order) to include Field level management (FLM) services part no(PON) and verify revenue recognition values being calculated correctly
• Fix issues around Proof of Delivery enhancement - Completion of service acceptance criteria dat include Training and/or Professional service PON, Letter of Acceptance criteria for service orders
• Fix Higher level no and component assignment issues for Service header on a Sales order
• Block Invoice processing for relevant Sales order dat do not have Warranty prices applied
• Create copy control data routine to split accounting docs when more TEMPthan 999 lines
• Provide Business requirement document, Presentation slides, Functional specification and swim lane diagrams for approval from business owners

Confidential, Portland, OR

SD/LE Consultant - Lead

Environment: SAP R/3 version 6.0 EHP5

Responsibilities:

• Gather requirement, design, test and implement interfaces (PI) to automate incoming PO Sales order creation and consumption update
• Automate Sale Order creation - Inbound PO interface
• Validate Incoming Purchase Orders (PO’s) from customers against business rules
• Park PO’s in error for Customer Service Representative (CSR) review and correction
• Post error free PO’s as Sales order and park PO’s for CSR review when any Sales order posting fails
• Create framework/ dashboard for CSR review of failed messages, error correction, update and Posting
• Archive incoming messages for future audit needs
• Automate Vendor Managed Inventory - Consumption update (Consignment Issue) interface
• Validate incoming consumption update file from customers against business rules
• Park consumption update file wif errors for Customer Service Representative (CSR) review and correction
• Post error free files as relevant delivery against open issue order and park files for CSR review when any delivery posting fails
• Post goods issue (PGI) deliveries dat were successfully created
• Set follow up batch job process to pick PGI‘ed deliveries and create relevant billing documents
• Create framework/ dashboard for CSR review of failed messages, error correction, update and Posting
• Archive incoming messages for future audit needs

Confidential, San Jose, CA

SD/LE Consultant

Environment: SAP R/3 version 6.0 EHP5

Responsibilities:

• Handle Customization, Configuration, Enhancements and Production related issues
• Credit management changes for Consignment sales orders, assign credit horizon for specific risk categories
• Configure Stock transport order setup between Mauritius and Singapore Plant
• Gather requirements for MU10 project - Mauritius sales entity setup, prepare task list project plan and questionnaire
• Change ATP not to consider stock on specific materials/storage location
• Enhancement to build customer material info record to maintain multiple part no’s
• Fix COGS posting program to check duplicate accounting documents
• Fix issue on custom built ZSHPL shipment transactions
• Custom developments for handling unit setup which include, HU tracking, Pallet level HU for Tape, Reel & Box and customer specific handling units
• Build Sales order quick update screen and report
• Enhance Opportunity (Inquiry) upload program to include additional new fields during creation and change
• Enable system to automatically send Invoices as an outlook email in PDF format when billing documents are created
• Address issues on product master, purchasing reports, Batch characteristics enhancements, custom picking list and packing list forms
• Understand and prepare Change control documents, functional specifications & test scripts for business change
• Interact wif client side functional / technical team for resolving production issues

Confidential, Sunnyvale, CA

SD/LE Consultant

Environment: SAP R/3 version 6.0 EHP5

Responsibilities:

• Gathering business requirements through series of meetings wif subject matter experts (SME)
• Involved in Blue printing, to match business requirements and presenting to project steering committee for approval
• Prepared detailed document of AS-IS study and developed TO-BE processes to suit relevant business operations
• Create and customize Sales documents, Delivery documents and Billing documents
• Configure Pricing Procedure wif relevant conditions, access sequence and Tables
• Configure Special business process dat includes Third party sales, ATP, transfer of requirements, Stock transport order, foreign trade, rebate and LIS info structures
• Configure Returns process for repairs, replacements & exchange and outbound logistics, shipments through 3PL providers and integration wif service management
• Analyze gaps and design custom developments dat include RICEF's for
• Pricing routines & requirements
• Condition authorization check
• Proof of delivery enhancement
• Revaluation of IACA account
• SAP-SIEBEL interface
• LIS info structure history update
• Product hierarchy changes
• Email ASN as a flat file
• Create master data templates for sales business process and upload through LSMW - conversions include customer master, price list, info record, open sales documents
• Create and verify documents dat include configuration document, BPML, Business process procedure, swim line diagram and Functional specifications
• Carry out unit, integration testing, UAT and validation of final configuration and business process
• Provide training to end users and prepare training manuals
• Involved in cut over activities, Go-live and further support

Confidential, Martin, MI

Vistex IP / SAP SD Consultant

Environment: Vistex IP 6.0C - Customer Rebates / Claims / Chargebacks

Responsibilities:

• Configure Pricing Agreements, Pricing Procedures and Condition types, Condition Tables and Access Sequences, to meet the requirement of customer rebate processes
• Configuration of Participants, Deployment codes, Deployment components for composite calculation and settlement
• Configure Claim to Vendor from Distributors, IP Chargeback types, Header and Item Criteria and Copy Control from Claims to IP types
• Configure Account Assignment, Accrual profiles, Settlement profiles for required postings to FI / CO from IP Chargeback
• Setup LIS Info structures, Update Groups and Update Rules for update from the IP Chargeback processes
• Setup Price Sheets, Price profiles for maintaining competitor pricing
• Develop Specifications for Pricing Requirements and Routines, Data Transfer Routines, Output programs and forms for Agreements and Rebates

Confidential, Richmond, VA

SD/LE Consultant - Lead

Environment: SAP R/3 version 6.0 EHP3

Responsibilities:

• Interact wif Core Team members in Identifying and Understanding the Business Process and flows
• Prototype and prepare conceptual Business Process Design BPD document for business owner approval
• Setting up of complete SD Enterprise Structure for Bristol UK
• Create and customize Sales documents, Delivery documents and Billing documents
• Configure Pricing Procedure wif relevant conditions, access sequence and Tables
• Customize Special business process dat includes Third party sales, Intercompany billing, Stock transport order
• Analyze and design new custom requirements and country specific developments dat include Number ranges by VAT, Transit lead time and billing, Sales order interface to contract manufacturer (CM), Price deviation and dead line dates, customer group and price catalogue enhancements
• Create master data templates for sales business process
• Create and verify documents dat include configuration document, BPML, Business process design and Functional specifications
• Involved in cut over activities for Go Live

Confidential, Boston, MA

SD/LE Consultant

Environment: SAP R/3 version 4.7 (IS-Media)

Responsibilities:

• Analyze, design, develop and customize enhancements in the area of Consignment process, Contract pricing and Duplication of Sales order
• Automate validation of consignment files from Interface system, review, release or hold Consignment files
• Automate creation of Consignment Fill-up and Consignment Issue documents
• Error handling process and procedure wif reporting capabilities
• End to End Validation of the consignment process
• Automate creation of purchase requisitions for third party items and creation of Proforma Invoices for completed deliveries
• Enhancement to handle contract materials wif special status
• Prepare functional specifications and test scripts required for new developments
• Test and modify changes as per business requirement and need

Confidential, Schaumburg, IL

SD/LE Consultant - Lead

Environment: SAP R/3 version 6.0 EHP3

Responsibilities:

• Provide post upgrade support and enhance existing SD functionality
• Involve in requirements gathering and analyzing business needs
• Jointly manage Project Issue Log wif Project / Client PM; resolve issues proactively and collaboratively wif business stakeholders
• Configure and customize SD setup for new acquired plants
• Ensure sales orders released from credit block were not blocked again
• Analyze impact of changing / creating customer groups on existing master data
• Handle support tickets dat involve mapping and configuration of new business process dat include batch determination, intercompany billing, email invoice to customer, Sales order handling charges
• Deliver Functional developments, new reports required by business
• Understand and prepare Change control documents, functional specifications & test scripts for business change
• Interact wif client side functional / technical team for resolving production issues
• Maintain on time delivery of deliverables and strictly adhere to the SLA
• Provide training to end user on new enhancements and changes in business process

Confidential, Schaumburg IL

SD/LE Consultant - Lead

Environment: SAP 4.6C - > SAP R/3 version 6.0 EHP3

Responsibilities:

• Analyze the impact of technical upgrade from 4.6C to ECC 6.0 EHP3
• Identify key functional delta differences due to upgrade using Solution browser tool
• Create and finalize SD Business Process Master List which defines all scenarios, business process and transactions wifin upgrade scope
• Process walkthrough meetings to ensure correct requirements have been captured
• Identify critical and End to End processes for regression testing
• Evaluate system capabilities, determine impact change analysis
• Test integration between third party interfaces (EDI / Gentran / IMany)
• Handle and map IDOC version differences due to upgrade
• Create/modify test scripts for unit/integration testing
• Perform Unit testing and support for integration testing
• Verify authorizations and access for various SD roles as part of security testing
• Test and verify Master data, output types, custom transactions and reports
• Provide training to business/end users and prepare training manuals
• Perform negative testing and performance testing to verify stability of the system
• Guide technical consultants to identify and handle error issues
• Manage and allocate work to offshore resources

Confidential, Waukegan, IL

SD/LE Consultant - Lead

Environment: SAP R/3 version 4.6C

Responsibilities:

• Configure and customize Order-to-Cash (OTC) process as part of sales area restructuring business change
• Analyze impact of restructuring sales area on master data, existing documents and reports
• Configure Sales deals and Promotion / Contract pricing for specific division / materials
• Create and customize routines required for new business requirements
• Configure and customize SD setup for new additional plant
• Configure system for automatic creation of transfer order for warehouse
• Analyze and understand clients change requests and allocate work to other Team members
• Prepare Functional specifications required for business change
• Provide status and communication to Client
• Guide team to achieve SLA Target in change management

Confidential, Waukegan, IL

SD/LE Consultant - Team Lead

Environment: SAP R/3 version 4.6C

Responsibilities:

• Analyze and understand clients change requests
• Validate business scenarios per production support change requests
• End-to-End business validation which includes Functional / Integration / Regression / Security / Negative testing cases
• Test and verify SAP - Legacy system integration and data relevant to ALE / EDI / IDOC scenarios
• Develop Queries wif Query designer for data extraction from tables
• Create / Develop / Review - Unit Test Plan and functional specifications
• Create/ Execute Test scripts / off scripts per GXP requirements
• Creation of objective evidence for review and approval as defined in test scripts
• Defect tracking and Documentation management support
• Create and maintain traceability matrix
• Provide status and communication to client

Confidential

SD/LE Consultant

Environment: SAP R/3 version 4.7

Responsibilities:

• Maintenance, support and enhance existing SAP SD functionality
• Understand and prepare functional specifications for new requirements
• Configure and customize system to implement new requirements
• Update master records and other data as per business requirement
• Test and optimize the sales and delivery process
• Provide training to end users and prepare training manuals

Confidential

SD/LE Consultant

Environment: SAP R/3 version 4.6C

Responsibilities:

• Involve in requirements gathering, analyze, prepare business blueprint, handle activities in realization and go-live phases
• Setting up of SD Enterprise Structure for business and legal requirements
• Create master data templates for sales business process
• Create and customize Sales documents, Delivery documents and Billing documents
• Configure Pricing Procedure wif relevant conditions, access sequence and Tables
• Customize Special business process dat includes Material Determination, Free Goods, Item Proposal and Material Listing / Exclusion
• Carry out testing and validation of final configuration and settings
• Provide training to end users and prepare training manuals

Confidential

SD Consultant

Environment: SAP R/3 version 4.6C

Responsibilities:

• Part of production support team rendering support for SAP Sales and distribution module
• Update necessary master records and relevant data
• Provide training to end users
• Preparation of end user documents
• Analyze and prepare functional specification for new requirements

Confidential

Sales Executive

Responsibilities:

• Establish new corporate deals and Agreements
• Data presentation and Feedback on current market trend
• Trouble shoot problems of corporate clients interfaced wif agents
• Study and feedback on flight analysis in comparison wif other airlines
• Disseminate information on new schemes, fares and discounts
• Meet and address travel agents and corporate clients
• To Cater special offer and promotions to travel agents and corporate clients
• Mind share wif other sales executives and managers

Customer Service Supervisor

Responsibilities:

• Maintain control and check on computer systems including reservations, load control and departure control
• Disseminate information of flight status departure and arrivals
• To Coordinate and interface wif other departments, to enable them to perform commercial activities
• Supervise multiple check-in counters both in domestic and international terminals
• Handle direct customer to facilitate smooth check-in
• Manage Additional Service Requirements for CIP/VIP passengers
• Facilitate smooth transition of special care passengers like UNM/ SCD/ WCHR