PROFESSIONAL SUMMARY:

• 9 years of experience in SAP ECC including 2 years of experience in SAP FSCM(Receivables management)
• Experience with large scale full - cycle implementations, global rollouts, and Up-grades of SAP ECC &CRM systems
• Experienced in analysis, planning, design, configuration, customization, testing, rollout, and go-live support of SAP applications
• Experience in carrying out projects through Software Development Methodologies like Rational Unified Process (RUP), Agile, and Waterfall methodologies
• Worked on SAP FSCM Collections management and dispute management.
• Experienced in business process integration of SAP CRM with ECC, BI, Enterprise Portal, and Third Party systems (Internal and Vendor)
• Involved in Complete Software Development Lifecycle (SDLC) from Business Analysis to Design, Development, Testing, Deployment and Documentation.
• Extensive experience with Functional, Regression, End-to-End, Black Box, System, and Integration testing phases.
• Expertise and experience in performing different kinds of testing like Functional Testing, GUI Testing, Backend Testing, Regression Testing, User Acceptance Testing and Compatibility testing.
• Expertise in Defect Tracking, Report generation and requirement tracking throughout the test life cycle using HP Quality Center
• Experienced in working with business analysts, development groups in analyzing business specifications and in Working with other team members to resolve technical and end-user issues.
• A self-motivated and organized individual with exemplary analytical and problem solving skills.
• Excellent interpersonal and project management skills.

TECHNICAL SKILLS:

ERP APPLICATIONS: SAP ECC 6.0, SAP CRM, FSCM, SAP IPM, Compiere.

TESTING TOOLSHP Quality Center 10.0, Quick Test Professional,:

PROGRAMMING LANGUAGES: C, C++, java, HTML

DATABASE SKILLS: SQL, PL/SQL, MS Access, Oracle

PLATFORMS: Windows 7/Vista/XP /NT/98/95, MAC OS X.

PROFESSIONAL EXPERIENCE:

Confidential, Morrisville, NC

SAP Global Supply Chain Business Transformations Analyst

Responsibilities

• Involved in Gathering requirements from Business users.
• Worked on Change Management created Change requests based on business requirements.
• Created test cases for Cr’s.
• Tested Change requests
• Involved in User acceptance testing for Cr’s.
• Worked on Move to production activities.
• Tested USFC New warehouse test cases (DC shipments and Replenishment to new DC).
• Involved in end to end testing of Confidential Global Supply Chain process for EMEA
• Tested EMEA DC & Drop Shipments.
• Worked on Creating Sales Orders, delivery, picking, packing, Loading, Shipment and invoicing.
• Took part in data migration and move to production activities.
• Requirements gathering and gap analysis for FSCM.
• FSCM enhancement pack 5.0 deployment worldwide.
• Created test cases for FSCM 5.0 and worked on test data creation.
• Involved in User acceptance testing
• Tested ECC and BW reports
• Involved in Move to production activities
• Worked in FSCM Set up activates after go live( Creation of Collection groups, assignment to collection segments, collector assignments, Collection profile assignments to customer accounts, Worklist generation)
• Post production support to Business users.
• Raised PPS tickets in Remedy.
• Successfully tested enhancements for Olympus Project requirements and completed User acceptance testing of the same.
• Involved in end to end testing of Confidential Global Supply Chain process(Includes SAP FICO,FSCM, MM, PP & WM modules)
• Worked on Creating Sales Orders, delivery, picking, packing, Loading, Shipment and invoicing.
• Worked on DC and Drop shipments (from internal vendor and OEM).
• Involved in requirements gathering for SAP FSCM Upgrade from US, Canada, Mexico and Western Europe collection Groups and developed business case for the same.
• Worked on FSCM Standalone testing for collection management and dispute management.
• Created Promise to pay’s, Disputes and tested dispute resolution.
• Took part in data migration and move to production activities.
• Involved in Credit Card integration testing with Pay metric
• Used HPQC as defect tracking tool

Environment: SAP ECC 6.0, CRM 7.0, FSCM, SAP BW, HP Quality Center.

Confidential, Burbank, CA

SAP Consultant

Responsibilities:

• Created test cases in HP Quality Center for FAT (Functional Acceptance testing) and SIT (System integration testing) and UAT (User acceptance testing).
• Preparing Test plan for SIT (System integration testing).
• Executed test cases in HPQC.
• Used HPQC as defect tracking tool.
• Involved in system integration testing in SAP IPM (Intellectual Property Management), SAP CRM- Contract Management, SAP FSCM (Financial Supply Chain Management).
• Business Partners creation and maintenance in CRM.
• Tested data flow process from CRM to ECC and FSCM.
• Creation of Deals in CRM- Manual Deal creation, through interface with Legacy system.
• Tested Billing, Invoices, Credit Memos in CRM.
• Verified revenue posting in Accrual engine.
• Tested cash applications (partial, full clearing, residual, automatic clearing).
• Created Promise to Pay, Dispute cases and verified in FSCM.
• Worked on Dispute resolution workflow
• Tested all ECC and BI reports.
• Worked on continuance program.

Environment: SAP ECC 6.0, CRM 7.0, FSCM, SAP BW, HP Quality Center.

SAP Functional Analyst

Confidential - SAP AIO

Responsibilities:

• Conducted meetings/interviews and JAD sessions with business to collect business requirements.
• Involved in collection of requirements from business users and preparation of business requirement documents that provided appropriate scope of work for technical team
• Writing test conditions from the functional specification
• Writing and Preparing Scenario spreadsheets ahead of testing.
• Writing test scripts from functional specifications in test plan within HP Quality Center.
• Created detailed Test Cases in HP Quality Center for Functionality and Regression Testing.
• Raising defects in HP Quality Center. Developed and executed automation test using Quick Test Pro (QTP).
• Prepared Traceability matrix to make sure all features are adequately covered in the Test Plan and Test Cases and mapping them in the Traceability matrix document.
• Tested the Application compatibility on various Operating systems including Vista.
• Created and tracked Change Requests
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status
• Maintained Test Metrics for latest test results information
• Apart from leading QA team worked with the Project Manager on various Project Management activities like Resource Planning, Resource Request, Level of Effort (LOE) estimation, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues

Environment: SAP ECC 6.0,SAP PP,MM, P2P, OTC, SD,FICO, UML 2.0, Rational Requisite Pro, Rational Clear Case, MS Project 2007, MS Visio, MS EXCEL, HP Quality Center, QTP 10.0.

Confidential, Houston, TX

SAP Functional Tester

Responsibilities:

• Tested Enhancements done for the project APJ Direct connect at HP.
• Worked on ECM, Workflow and ALE processes.
• Developed test cases to test enhancement for multiple mail notification for changes in BOM copy.
• Worked on enhancement for BOM Validation rules.
• Completed both Unit and Integration tests on the above enhancement.
• Created test data for the UAT.
• Completed User Acceptance Test for the above enhancement.
• Tested the program used for creating BOM collaboration SRPSKU’s report.
• Worked on Support documentation of the BOM collaboration project.
• Used HP QC for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status

Environment: SAP ECC 5.0, SAP FICO, OTC, PP, SD, MM UML 2.0, Rational Requisite Pro, MS Project 2003, MS Visio, MS EXCEL, HP Quality Center, QTP.

Confidential, Chicago, IL

Functional Analyst

Responsibilities:

• Took part in the preparation of Project plan, user acceptance testing.
• Got a detailed understanding of business functionality and took the responsibility of preparing the Functionality Test Plan which was used by testing team while doing their testing process.
• Gathered business requirements from business users for subscriber management portal where customers require options of managing their account online.
• Analyzed and translated business requirements into system specifications utilizing UML and Agile methodology.
• Involved in requirements gathering and preparation of functional specification document for supply chain and warehouse management.
• Helped developers to understand the requirements while developing, POS, shopping carts, checkouts and warehouse maintenance.
• Created project plans, detailing project mission, process flow, timelines, requirements and any risks.
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Identified and clearly defined functional issues and support IT development staff throughout the design, development, unit testing, and Confidential phases of the software development life cycle.
• Tested customer access to invoices, account status, and payment information over the Internet
• Worked on collection management, disputes & chargebacks.
• rganized the daily scrum, prepare the master test plan, identify the risks involved, business validation, test planning
• Successfully implemented the change request and defect tracking Using Rational Clear Quest for utilization by the developers and the QA Team.
• Created timely reports using Test Manager, Rational Clear Quest and Log Viewer.
• Expertise in executing and analyzing the various queries and also in creating reports depending on the user.
• Created test cases to check the functionality of Application.
• Under taken Customer demonstration and user training

Environment: Compiere, Vector OM, Orange HRMS, Motorola Prizm, Irdeto, Oracle, asp.net, test director, MS Visio, Rational Requisite Pro, Rational Rose, UML 2.0, QTP 9.2, MS Project 2007, MS EXCEL, Crystal Reports.

Business Analyst

Confidential

Responsibilities:

• Involved in developing requirements for the Confidential
• Develop impact and preliminary analyses, and participated actively in the Confidential
• Participated in development projects as advisor in the area of business and systems use
• Support account managers in their decision-making by carrying out research, analyses and recommendations
• Track business needs during development phases
• Observe the standards and procedures established by the project office
• Develop testing strategies and verification scenarios
• Developed data cleansing approaches and involved in data migration
• Involved in post-production activities and support

Environment: SAP R/3 4.7,SAP PP,MM,SD,CRM,HR,FICO, ABAP, MS Visio, UML 2.0, MS Project, MS EXCEL & test director