PROFESSIONAL SUMMARY:

• Around 8 plus years of Information Technology experience with 5 years of experience in the CRM Platform as Salesforce Developer and 2 years of experience in Java/ J2EE Technologies.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workfloes, Reports, Dashboards, Actions, Tasks and Events.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Gained a strong knowledge of synchronization, data - modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud computing environment.
• Hands on experiencein Administration setup like manage Users, Security Controls and Data Management.
• Good experience in designing of custom objects, custom fields, Pick-list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation as per the client and application requirements.
• Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags and Components.
• Hands on experiencein Administration setup like manage Users, Security Controls and Data Management. Assist with preparation of test data, unit test plan, and conduct basic unit testing and defect resolution
• Knowledge on new release of lightning components.
• Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.
• Experience in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Experienced in all stages of SDLC that includes design, testing and migration from development to production.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Work experience in Custom Integration of Outbound Messages, Workflow& Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Integrating the salesforce.com with the mulesoft for connecting applications, data sources and APIs, in the cloud .
• Experience in implementing salesforce.com for the sales and support user groups based on the user requirements.Experience in maintaining, enhancing and create workflows and validation rules.
• Create and maintain custom objects, fields, and formulas, validation rules and custom workflows, triggers, alerts, automated email responses, etc.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
• Expertise with Object Oriented Design (OOD), Analysis (OOA).
• Effectively worked with sales cloud, marketing cloud and service cloud on force.com platform
• Experience with Web Services API Implemented SOAP based Web Services.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Having very good Knowledge in developing Web Services applications using Site.com.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Evaluate and propose how best to leverage Salesforce.com technology to meet evolving business requirements and information needs both within and across functions
• Participated on translating and documentation of business requirements into functional requirements.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Collaborated in requirement gathering, business analysis, for Salesforce.com implementation.
• Managed over 4,000 + user accounts and licenses
• Define and prioritize requirements for IT development by balancing user and business needs
• Deep involvement with remote site network planning to ensure successful launch

TECHNICAL SKILLS:

FORCE.COM: EXPLORER,FORCE.COM DATA LOADER, FORCE.COM PLATFORM, FORCE.COM EXCEL CONNECTOR, SITE.COM, ETL TOOLS(INFORMATICA DATA LOADER, CAST IRON)SALESFORCE CRM,SALESFORCE SFA,APEX CUSTOM CONTROLLERS, APEX TRIGGERS,APEX CLASSES,APEX WEB SERVICES,VISUAL FORCE PAGES, DASHBOARDS, S CONTROLS, APEX DATA LOADER,SOSL,SOQL, WORKFLOWS AND APPROVALS,CASE MANAGEMENT AUTOMATION, SANDBOX TESTING

Languages: Java, SQL,C,C++,JSP,APEX

Front End Technologies: HTML, CSS, JavaScript,JAVA,XML

RDBMS & Connectivity: Oracle 9i/10g, MySQL 4.1/5.0/5.1, JDBC 3, SQL Server 2008/2012

Operating Systems: Solaris(UNIX), Linux, and Windows XP/Vista/7/8

Application Servers: WebLogic, WebSphere, JBoss

IDE & Tools: Eclipse, Net Beans

PROFESSIONAL EXPERIENCE:

Confidential, Dallas TX

SFDC Administrator/ Developer

Responsibilities:

• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, New Providence, NJ

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Creating dashboards to present the reports according to the user profiles.
• Used data loader to load the records on to the force.com platform.
• Reviewed the business requirements and prepared data elements mapping.
• Integration of data sources including contact and accounts.
• Generated data quality reports and resolved data quality issues.
• Formulated procedures for migration of source data with Salesforce applications.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Maintain field level, record level and object level security on custom fields and objects.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created Apex classes, triggers to enforce constraints in accordance with the business rules on the custom objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboardsand worked with sales cloud and service cloud in processing campaign, lead and opportunity;
• Experience in building Service Cloud and Custom cloud apps on Force.com platformfor different business groups within the organization. Extensive knowledge of Salesforce.com tools and technologies and integration with external systems.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Used Cast Iron WebSphere in Integration and migration.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Serviceetc to achieve complex business functionalities.
• Excellent experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validating Rules.
• Working experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Knowledge on Lightning which is influenced by the mobile app and research prospective customers, get directions to the client meetings, connecting socially with customers can be shown on desktop by using lightning. Lightning improved productivity of sales fast.
• Experience with Web the technologies like HTML, CSS, and WSDL.
• Scheduling Apex jobs for processing large records.
• Configuring email to case feature to streamline internal help desk administration.
• Integrated the Web Services for extracting the data from external systems.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Communicated project status and escalated issues to management. Provided feedback for improving Technical Publications procedures, standards, and methodologies.
• Experience in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules, Escalation rules for cases, automating business logic.

Environment:Saleforce CRM platform, Apex, Visualforce,Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Pittsburgh, PA

Sr. Salesforce Consultant

Responsibilities:

• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Implemented Data integration process using Informatica Power Exchange.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Created data migration document for a to & fro migration of data from SFDC environment.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Used Data Loader for Data Management in force.com platform.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Designed, developed, tested and deployed customSalesforceapplications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used CTI in Inbound and outbound call information and interaction times are automatically logged in Salesforce CRM.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
• Responsible for ImplementingSalesforce.com for the Help Desk and Change Management Group.
• Managed field tracking and following records throughSalesforceChatter. Enabled notifications and publisher actions.
• HandledSalesforce CRM administration/configuration, daily support & maintenance, and reporting analytics for Sales and Support teams.
• Worked as a Business Analyst on special projects to create and publish requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, and task and workflow analysis.
• Created Reports and Dashboards.
• Incorporated real-time field updates, user profiles, groups into the custom applications through chatter tool.

Environment:Saleforce.com, Security Controls, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, Washington D.C

Salesforce Developer

Responsibilities:

• Involved in the requirements gathering and data model design.
• Generated Objects, Fields and Page layouts.
• Worked on the Security model using Profiles, Roles and Sharing Model (Organizational-wide defaults &Sharing rules) settings.
• Developed Apex Classes, Triggers and Visual force pages.
• Designed and developed Workflow rules / Approval Processes, Validation Rules.
• Taking part in for data migration process for existing system from/into SalesForce.com.
• Involved in Managing and Creating Email Templates.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in data migration from Legacy Systems using Data Loader, Import Wizard, and Demand Tool.
• Hands on working experience in agile working environment.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Management of their database on the Salesforce.com platform for all organization users, and update data and contacts
• Analyze data and creating reports with strong spreadsheet, SQL database query
• Maintain sandbox development environments
• Customize and extend Sales Cloud applications in liaison with third parties or internal development teams
• Create workflows, approval process for automated alerts, field updates and email generation
• Install and configure packages from AppExchange
• Maintain user roles, security and profiles
• Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts
• Design, build, test and deploy of new fields, page layouts, and automated email responses etc.
• Develop SFDC customized reports and dashboards based on business requirements.
• Setup and maintain of SFDC new users, roles, profiles, queues.
• Execute SFDC configuration changes and ability to maintain and update data integrity (Data.com).
• Involved in Unit Testing and prepared Unit Test case documents.
• Code Migration from Sandbox to Production Using Eclipse IDE & Data Migration through Data Loader.

Environment:Saleforce.com, Security Controls, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Managed users, Public Groups, Profiles, and Roles within theSalesforce CRM designating access to the applicable user within the user hierarchy.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Responsible for the creation of custom Apps, and Reports using theSalesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Customized the dashboards to monitor lead activities based on sales geography.
• Developed classes and triggers using Force.com IDE.
• Successfully deployed the code to production environment after testing the code in sandbox.
• Developed different Visualforce pages to suit to the needs of the application using different components.
• Mapped data sources and loaded data into Call Center application using Apex Data Loader.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: Saleforce.com platform, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Java Developer

Responsibilities:

• Involved in designing the application in various design patterns
• Designing the application page flow using structs actions and forms
• Developed User Interfaces (UI) of the application using HTML, CSS and JavaScript
• Developed the application using Hibernate, HTML and JavaScript
• Designed the Hibernate mapping for the application entries
• Extensively used XSL to style XML data
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML
• Wrote stored procedures and functions on Oracle
• Used AJAX for the development of the application

Environment:J2EE 1.5, XML, HTML, JSP, CSS, Eclipse 3.3, SQL, Spring 2.5, Java Script Maven, Oracle 10g, SVN, WebLogic 10.3,Jquery