SUMMARY:

• 7 years and 6 months of SAP SD/LE (Reverse Logistics)/CS/MM Functional Consultant experience in various roles and projects in SAP domain and Business Analytics consulting. Have in - depth experience in Logistics, Business Process Mapping and Supply Chain Management. Have working experience in warehouse management, MRP and Planning. Have working experience in Flex model (working on multiple projects across multiple SAP modules in parallel)
• As a SAP Functional Consultant I have worked on multiple projects, implementing and supporting functionalities. I have lead team of consultants on various assignments, lead tracks of projects and provided consulting as an individual contributor.
• Implemented ASAP methodology - Scoping, Project Preparation, Business Blue Printing, Realization, Final Preparation, Go-Live and continuous support. Worked extensively on Configuration of Sales Documents, Quotations, Orders, Credit/ Debit Memo Requests, Stock Transport Orders, Delivery and Billing Documents. Worked extensively on configuration and design of functional specs pertaining to material management, Sales & Distribution and customer service.
• As a Business Analyst I owned many processes and contributed towards providing data analysis that helped take business decisions. I got the experience of working on multiple Supply Chain Management/ Logistics and customer service projects.
• Experienced in the Global Delivery Model and ensuring delivery in Onsite-Offshore set-up where the team is split in multiple geographies. Performed roles in both onsite as well as offshore positions and understand the dynamics involved. Currently working as a SAP SD/CS functional consultant for the Client at Sunnyvale CA.
• Hands-on experience in Pricing Procedure, Condition Technique, Condition Type, Access Sequence, Condition Table, Rebate Agreement, Free goods, Material Determination, Material Listing / Exclusion, Consignment, Debit Memo, Credit Memo, Resource Related billing
• Have an in-depth experience in working with multiple SAP teams like BW, APO and other supply chain systems. Have hands on experience with setting up and interfacing of master data like Material master, Customer master, vendor, BOM, Material exclusions and substitutions.
• Has experience in reverse logistics processes like RMA, return to warehouse, return orders,warranty processing, inventory management for return orders,idoc processes like 180, 856,856 SC,856 ASN,940,810 etc and customer drop off models.
• 1 life cycle implementation in CS and SD for the client’s Quality Program. Have working experience in production support environment.

TECHNICAL SKILLS

SKILLS: ERP SAP R/3 4.6C, ECC 6.0

SAP Skills: SD, LE, SCM, MM & CS (Customer Service)

Languages: ABAP

Operating Systems: Windows, Macintosh

Application Software: MS-Office, MS Project, Keynote, Numbers and Test report tools.

PROFESSIONAL EXPERIENCE

Confidential, CA

SAP SD and CS Functional Analyst and Onsite Lead

Responsibilities:

• Led the implementation of Outbound Delivery processes including Sales Orders, Return Orders and Stock Transport Orders across the geographies.
• Worked on service related contracts pertaining to the client’s products.
• Designed the solution to cater to the need of tracking the products across the supply chain.
• Worked on interfacing between multiple channels like Service providers, Resellers, Retail stores, depots and online customers.
• Worked on design and functional specs pertaining to the objects in Customer Service.
• Worked on Integration Testing involving multiple external systems like resellers, retail stores etc.
• All the activities above involve SD and CS integration and hence have a good knowledge in these modules.
• Addressed multiple issue tickets involving the SAP modules SD, CS and ABAP debugging.
• Worked on Configuration involving Comptia’s, User statuses, Repair strategies, MRP groups, TROLZ set-up, Route and plant determination etc.
• Finalized the requirements from the business teams to translate those to in terms of application objects and do Gap Analysis.
• Worked on Multiple projects in Customer Service Space (involving SD integration), which involves new Service strategies, New Service plant rollouts, New Customer service processes
• Created High-Level and Detailed Design documents for the technical development.
• Understood the functionalities offered by the AS-IS legacy system and provided the business users with corresponding functionalities in the TO-BE SAP system.
• Supported playbacks to business with system prototypes to understand any deviations in the understanding of the requirements and setting correct expectations with the business team.
• Planned and documented GO-LIVE and cutover activities.
• Supported the User Acceptance Testing, Performance and Regression Testing efforts from the new and existing processes perspective.
• Handed over project details to the regular Post Production Support team after the Warranty period.
• Supported SAP Production Support team during NPI Launch/ Peak Volume for the new process.
• Monitored and communicated the project status to the client as well as management at regular intervals.
• The project also involved appropriate pricing set-up for service and had experience in setting up pricing condition records, price determination in sales orders and pricing related documents like quotation, credit and debit memos.
• Defined pricing logic for service orders and sales orders.
• Handled products returned by the customer through reverse logistics processes like: bad part return to warehouse, service providers and retail stores. This mainly involved working with client’s warehouses operated by 3rd party logistics in AMR and EMEA region.
• This included RMA processing, warranty management, inventory management and warehouse management, handling of defective and returned items, reverse logistics plant rollouts and enhancement.
• Worked on consignment process and inventory handling, inventory movements, warehouse management processes like transfer requirements, transfer orders, bin stock handling and shipments through transportation management module.
• Has experience in direct ship, hub ship, CDO models, OEM handling and master data management.
• Has experience in sales order user exits, invoice outputs, consolidated deliveries and invoices.

Confidential, CA

SAP SD Functional Analyst

Responsibilities:

• Project supported business transition of master data and transactional data from existing EMEA sales organization to new sales organizations.
• Handled the SD part of the project. I was involved in SD configuration set-up, table and cut-overtask maintenance, unit testing, Integration testing, UAT and Go-live for three countries namely Hungary, Czech and UAE
• Coordinated and reviewed the requirements with business teams and finalize them.
• Prepared Blueprint and involved in High Level Design.
• Designed and Reviewed with business and Technical teams.
• Unit Testing of all the confirmed processes and Integration testing with other systems and modules of SAP R/3.
• Supported User Acceptance Testing with the business teams. Coordinated for Regression testing as required. Resolved any identified bugs and issues with the technical teams.
• Prepared documentation of the changes and new processes.
• Fix any issues during the implementation and warranty period Knowledge transfer of the system to the client core team.
• Monitored and communicated the project status to the client at regular intervals.
• The SAP modules involved are SAP Sales and Distribution and SAP Service Management.
• Worked on BRD review, GAP analysis and Playbacks.
• The project demands configuration, Z tables and condition record set-up in SAP for new retail stores, Unit testing, Integration testing, UAT and go-Live.
• Involved in SD and SM configuration set-up, Z tables and condition record maintenance, Unit testing, Integration testing, UAT and Go-Live.
• The project implemented SAP for 2 new store openings, one in APAC and the other in EMEA region
• Coordinate and review with business teams and finalize the requirements.
• Designed the new process and review with business and technical teams.
• Integration testing with other systems and modules of SAP R/3 to ensure the correct data exchange.
• Supported User Acceptance Testing with the business teams. Resolved any identified bugs and issues with the technical teams. Prepared documentation of the changes and new processes.
• Fixed any issues during the implementation and warranty period. Knowledge transfer of the system to the client core team.
• Monitored and communicated the project status to the client at regular intervals.
• Worked on designing the object for the client requirement above at client’s Location in Singapore.
• Assisted in testing the changes along with the 3rd Party logistics supporting client’s logistics in APAC region.
• Performed IT testing involving three 3rd party logistic providers.
• Led the SAP Regression Testing and Automation Team. Synchronization of master data across various SAP production systems to ensure no data inconsistency.
• Ensured delivery in an onsite-offshore/ global delivery model.
• Co-ordinated the Regression Testing Scope for a project/ enhancement/ change.
• Ticket Management, Review of RT Results and Tracking RT Metrics.
• Tracked the time-lines of various projects and enhancements for better planning and smooth delivery.
• Ensured Process Compliance and undertook Process Improvements.
• Escalation Management.
• Highlight and Resolve any identified bugs and issues.
• Reviewed and Maintained RT Master Suite and Scripts.
• Co-ordinated Test Script Automation.
• Configured SD enterprise structure for the new plant and parcel carrier service.
• Maintained relevant Z tables for new plant and parcel carrier
• Maintained relevant output condition records and partner profile maintenance
• Assisted in IT. The scenarios predominantly include direct and Hub ship processes.
• UAT support on issues.
• Handled complexity in the process where multiple countries in APAC region were involved.
• Demands in-depth analysis and diagnostic knowledge in EDI raw files
• Coordinated and review with business teams and finalize the requirements.
• Created prototype and conducted playback sessions with business to set the expectation on the new functionalities being implemented.
• Created design documents to support development according to the business requirements.
• Maintained configurations to support the new business process being mapped.
• Support in User Acceptance Testing with the business teams.
• Created Documents for User Training, Testing and Transition.
• Handover of the project details to the regular Post Production Support team after the Warranty period.

Confidential, CA

SAP MM Functional Analyst

Responsibilities:

• Configured MM enterprise structure for the new plant.
• Maintained relevant Z tables for new plant.
• Assisted in IT. UAT support on issues.
• Handled complexity in the process where multiple countries in APAC region were involved.
• Coordinated and reviewed with business teams and finalize the requirements.
• Created prototype and conducted playback sessions with business to set the expectation on the new functionalities being implemented.
• Created design documents to support development according to the business requirements.
• Maintained configurations to support the new business process being mapped.
• Supported in User Acceptance Testing with the business teams.
• Created Documents for User Training, Testing and Transition.
• Handover of the project details to the regular Post Production Support team after the Warranty period.
• Worked on BRD and GAP analysis
• Performed Unit Testing, Integrating testing for the objects.
• Worked on design and system playbacks provided to the business
• Designed a new utility and associated Z tables for the project.
• Worked on an add-on requirement to make few logic changes in client's PO report.
• Worked on Design and development pertaining to Return Utility and PO report.
• Assisted in UAT, Production cutover and go-live activities
• Co-ordinated the complex ABAP designs of the utility and achieved a successful and smooth go-live.
• The project has been split up region wise (AMR, APAC & EMEA).
• Submitted POC for transition from FTP to sFTP.
• Was responsible for activities in APAC and EMEA region. This region has around 50 IP's to be converted to secured FTP.
• Succeeded in co-ordination with 50+ Apple consultants to complete the conversion effectively.
• Handled the below conversion process for APAC and EMEA:
• Understanding the differences between FTP and SFTP
• Developed an effective solution to address the business requirements of moving to a more secure means of FTP.
• Established contact with internal IP admin, to gain assistance in publishing keys
• Established contact with regional BPR contacts to gain assistance with external IP owners.
• Integration testing of the solution. This Involves testing of all the clients SAP MM reports/Programs for SFTP.
• Designed and Reviewed with business and Technical teams.
• Program Performance Improvement by working with the Technical team.
• Integration testing with other systems and modules of SAP R/3 to ensure the correct data exchange.
• Supported in User Acceptance Testing with the business teams and Regression testing as required. Prepare documentation of the changes and new processes.
• Knowledge transfer of the system to the client core team.
• Designed & implemented solutions based on the functional change requests.
• Managed the assigned issues concerning Order Management process (Quote to Cash).
• Tested of new functionalities / customizations/ bug fixes.
• Implemented new OSS and implemented existing ones