SUMMARY:

• I am a Sr. SAP CRM Solution Consultant within the SAP service Line group of Confidential .
• I am a SAP CRM ABAP & Web UI Technical Consultant having a total work experience of 8.10 Years.
• Expert in Web Application Development (BSP) and enhancements using CRM Web Client. CRM 7.1 (EHP 1), 7.0, 2007 Web UI enhancements using ABAP Objects, BSP Component workbench, Enhancement sets, Generic Interaction Layer (GENIL) / Business Object Layer (BOL)development and extensions, Web Services development, BSP Tag library.
• Expert in Configuration of CRM Web UI Interface. UI configuration tool, Design Layer, LShape, Navigation bar & Business Role configurations and Transaction Launcher, Application Enhancement Tool (AET), Easy Enhancement Work Bench (EEWB), message broadcasting in CRM Web IC.
• Knowledge of SAP Mobile apps development using NetWeaver Gateway OData Services.
• Expertise in BADI / Enhancement set Implementation, using EEWB (Easy Enhancement Work Bench), BAPIs and Extension concept (used to build custom BSP UI components).
• Solid Hands on experience of ABAP Objects, Data dictionary, MVC Architecture and building CRM Web services using CRM Open Service Tool.
• Expert in using the 1Order Framework.
• CRM CTI (Computer Telephone Integration) integration development.
• Expertise in IC Web Client (5.0) including creation of Web Client profile, Alert modeler, transaction launcher, navigation bar profile, enhancement of standard layout of IC Web client including adding fields, view navigation, changing screen appearance based on certain condition, adding button, BP search etc., working with BOL Objects and OTR.
• Experienced in Middleware including queue monitoring, data replication in between CRM and R/3, adapter object, downloading data of customized table from R/3 to CRM and CRM to CDB.
• Experienced in SAP R/3 ABAP including BDC, BAPI, BADI, classical and interactive reporting, object oriented ABAP, BSP MVC and Interactive Adobe Form.
• Exposure to ABAP Webdynpro

SKILLS:

Programming Languages: ABAP Web Technologies CRM WebClient (BSP)

Databases: SAP MAX DB

Environment: & Tools: ABAP Work Bench, CRM Open service Tool

Packages: SAP CRM 5.2 / 2007 / 7.0/ 7.1 (EHP 1 ) and SAP CRM

Quality Tools: HP Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.1, ECC 6.0, Object Oriented ABAP, CRM Web Client, BOL/GENI, Marketing IBOM model.

Responsibilities:

• Mass Guideline creation using excels sheet data.
• Enhancement for Critical Change in Trade Promotion
• UI view configuration and development for different Trade Promotion Type.
• Promotion mass status change program using batch job.
• Programmatically Rule creation for Territory.
• Claim Management related enhancement and view configuration for Invoice claim and Deduction Claim.
• Trade Spend and Dates related enhancement
• Fund management related enhancement which include fund planning, fund usage, budget posting etc.
• Accrual Run, Upload & Posting related custom job

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.0, ECC 6.0, Object Oriented ABAP, CRM Web Client, BOL/GENIL, Middleware.

Responsibilities:

• Interact with Business Lead and functional consultant to understand the critical issue in Master Data.
• SAP CRM Master data Management including Account Life Cycle, Account Hierarchy & Account remediation
• Contact management, Contact remediation, Contact Download from Account Hierarchy, Contact Download Report,
• Web UI Enhancement

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.1(EHP 1), Object Oriented ABAP, CRM Web Client, BOL/GENIL

Responsibilities:

• The main enhancement & development in which I was involved in the project -
• Inbox Search Enhancement with custom fields by creating Inbox Search API
• CTI related enhancement (Customer confirmation based on HOG ID).
• Service Request related enhancement
• Implement custom functionality in ERMS routing where incoming and replied e-mail should be routed through agent Inbox
• Different Interaction Center enhancement and configuration
• Custom logic to populate Mail Form with custom added field.

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.0 & ECC 6.0, Object Oriented ABAP, CRM IC & Web Client, BOL/GENIL, Middleware

Responsibilities:

• Interaction Center Account search enhancement based on Customer Identification number, activity date.
• L Shape navigation bar control based on confirm customer.
• Agent Inbox search enhancement based on new added custom field.
• Agent clipboard enhancement.
• BOR object creation for Transaction launcher development to pass data from CRM to ECC on click of navigation link.
• Different Web UI Complaint related enhancement at header level and at Item Level.
• Complaint Item validation based on material, quantity, invoice number and for other criteria’s.
• Create new view and component to use as Pop-up to populate ECC data into CRM Complaint screen for different scenario.

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.0 & ECC 6.0, Object Oriented ABAP, CRM Web Client, BOL/GENIL

Responsibilities:

• The objects, which I have handled in this project, were
• Onsite support for Integration, OQ and PQ testing.
• New field addition through AET
• Navigation from Case transaction to ECC Quality Notification by changing a field property to hyperlink, which is available in Case Item tree structure.
• Add new Tab like Date, Product in IC Interaction Record and in IC Complaint.
• Remove the functionality of change confirm account after confirmation account and in more field like account and address.
• Change the field functionality from input field to drop - down and field label for every transaction type through DLC.
• Add custom F4 field to displaying filtered value.
• Search Enhancement with custom field and additional standard field available in BOL structure.
• Other developments in IC and UI based on requirement.
• Service confirmation integration with blackberry Mobile.

Confidential

SAP CRM Technical Consultant

Environment: CRM 7.0 & ECC 6.0

Responsibilities:

• My role in this project was to work as CRM WEB UI consultant.
• User specific authorization for LEAD and Opportunity
• Note enhancement in Complaint
• EEWB - add currency and quantity field
• Pop-Up confirmation at time of exist from transaction
• Call component view as pop-up
• Add new field in BOL Object and Design Layer Customizing
• Display BI Reports in Web UI and new Data Source development
• Business Role base execution for component enhancement by Implementing of BADI COMPONENT LOADING
• Execute Transaction Launcher at button click and launched R/3 transaction In CRM Web UI.

Confidential

SAP CRM Technical Consultant

Environment: CRM 6.0, ABAP Objects, CRM Web Client, BOL/GENIL

Responsibilities:

• The objects I have worked on were.
• Provide role - based authorization in WEB UI during customer creation.
• Add new customized fields through EEWB and make them visible in WEB UI.
• Work on search help related development in WEB UI.
• Work on interactive scripting.
• Create drop-down in service confirmation and BP.
• Implement BADI for mandatory field based on BP role.

Confidential

SAP Technical Consultant

Environment: ECC 6.0

Responsibilities:

• The objects I have worked on were.
• Develop customize screen for MOVE TICKET and SWING TICKET using module pool programming.
• Implement BADI for MIRO transaction.
• The purpose for this implementation to populate reported country according to plant country.
• Implement BADI for MM01 transaction.
• The purpose for this implementation was to populate profit centre according to plant.
• Screen variant for MIRO transaction.
• Develop customize report for open sales order
• The sales order confirmations are updated to reflect the production orders using the daily background availability check and an appropriate availability check rule.

Confidential

SAP CRM Technical Consultant

Environment: CRM 5.0, Object Oriented ABAP, CRM Web IC, Middleware

Responsibilities:

• I have worked in a WEB IC internal project .The objects on I have worked.
• Create WEB Client profile and assign to organization.
• Defining and creation of Alert, Event Alert using classes and Broadcasting at business partner conformation.
• Launch R/3 transaction (VA02 sales order change) to CRM
• Screen enhancement like add new button to navigate from one view to another view, change View Sets, BP search.
• Runtime repository and design time repository to include the custom view set and views.
• Navigation bar profile and Navigation link for navigation from Personalized Area or from Standard Area to view.
• Working with BOL objects and OTR for different language.

Confidential

SAP CRM Technical Consultant

Environment: CRM 5.0, Object Oriented ABAP, CRM Web IC

Responsibilities:

• The objects I have worked on were
• Change some field for client call centre agent to find their customer information like to identify account, add address and location field for customer.
• Create transaction Launcher to launch PCUI transaction and R/3 transaction in CRM server and navigate that transaction from personalize area to customize area.
• Generate alert which always trigger when a customer log a complain about product and after resolution the complain which has been logged by the customer and at BP conformation.
• Download data from R/3 server to CRM server to populate customise table in CRM server which are available in R/3 server, create Site, Publication and subscription objects in CRM server, adapters, sBdoc and mBdoc types for mobile client. Monitoring of Inbound Queue and outbound queue process and some Enhancements through BADIs
• Dunning form for customers who are defaulter in making payment in time as per payment term. This dunning form will trigger for 4 level of dunning, configured for each customer in R/3. Standard Tcode for dunning in R/3 is F150 and for dunning level configuration Tcode is FBMP.
• Invoice form (multi single form) for Vender and Customers, but these forms are country specific i.e. for European country different form and for American country different form. I create customize driver program for this form. Standard Tcode for Invoice is VF02/VF03
• Order Confirmation form (multi single form) for both Customer and Vender, condition are similar to Invoice form. Standard Tcode for order confirmation is VA02/VA03.