SUMMARY

• Over 14 years of IT and Managerial experience including 10+ years of SAP ERP in design, development and implementation of Business applications, processes and re - engineering in SAP 4.6B 4.6C, 4.7, ECC5.0, ECC6.0 involving several Complete Life Cycle implementations utilizing Industry specific solution for Utilities, Sales & Distribution, Logistics and Materials Management Modules.
• Participation in four full life cycle implementations, two production support, one upgrade with experience in various Industries like High tech, Manufacturing, Utilities, Distribution, Automotive, Pharmaceutical
• Expertise in Customizing, Configuration, Analysis, Application Design, Testing, User Training, Support and expertise in integration of BI-DM, BI-FICA,CS-DM,CS-BI,CS-CRM modules in SAP ISU, SD-MM, SD-FI/CO, SD-PP modules in SAP R/3
• Deep noledge and expertise on Meter to Cash (MTC) processing which includes Move-In, Meter reading orders, generation of Billing and Invoicing documents, Transfer of Services, Service plan change (SWAP), Move-Out.
• ISU Master Data: Regional Structure, Business Master data(BMD), Technical Master Data (TMD)
• Well experienced in customizing Billing master data, which includes Rate categories, Rate type, Rate Category determination, Billing schemas and different types of Operands
• Deep noledge and experience on OTC Sales order processing and special orders(Third party drop ship, Consignment, IC transfer, Cross selling, rush order, returns), Contracts, Scheduling agreements, Rebate processing, Payment cards processing
• Master Data: well Experienced in Customer Master, Material Master, Condition records Set up
• Sales Documents: Expertise in configuring document types, Item categories, schedule lines, Incompletion procedures, item/product proposal, availability checks (ATP), Account assignments, Copy control, Transfer Requirements (TOR)
• Pricing: Expertise in creating/configuring pricing procedures using condition Technique and variant configuration pricing, Rebate pricing
• Experience in Output control, Output determination procedures, Partner determination, Text determination, Material Determination procedures, Credit Management, Payment(credit card) processing
• Delivery/Shipping: proficient in Delivery processing configuration and customization including picking, packing, PGI, PGR, route determination, shipping point determination, delivery due list, delivery blocks
• Transportation: Backward and forward scheduling with availability check, route determination, defining mode transports, transportation group and weighing group
• Billing/Invoicing: Experience in configuring billing types, billing plans, credit memo, debit memo, Invoice number ranges, Billing blocks, resource related billing, mile stone and periodic billing
• Technical: Experienced in ALE/EDI Idoc transfers, Message Control, requirement routines, Delivery/Invoice splits and consolidation, user exits, ALV reports, RICEF, LSMW, BDC, Smart forms, ABAP debugger, ABAP workbench Tools, VOFM routines
• Comprehensive understanding of the SAP R/3 Business Data Model with strong process-to-technology mapping capabilities and ASAP Methodologies
• Adept in communicating and operating in complex environments of diverse business cultures

PROFESSIONAL EXPERIENCE

Confidential, Texas

ISU Billing Consultant

Responsibilities:

• Involved in complete support and End-to-End Implementation in Project. (Preparation of Blue print, Functional & Technical Spec, Development and UAT)
• Worked with business to gather client needed requirements and participated in designing Business Requirement Specification Document.
• Defining functional specs needed for business and relayed this to technical team.
• Coordinating with technical, functional and architect teams.
• Involved with client in delivering various functional and technical objects to leading the team.
• Conducting Business Process walkthrough for ISU Customer Services, Billing and Device Management interface to legacy system.
• Configured Product changes so to occur on- cycle and are billed appropriately for all taxes, GRT, PUC, TDU charges.
• In the enrollment process, enhance the credit check and security deposit process to measure the customer’s enrollment risk.
• Configured Z table to store Connection ID for each unique customer call in CRM Interaction Record.
• Configured and ensured dat off-cycle swap is only allowed for the authorized roles.
• Customized billing schema so dat the TDU charges can be calculated at the bottom of the invoice.
• Actively participated and lead the team to implement Texas Set 4.0 based on the ERCOT guide lines.
• Configured and customized different condition types in CRM so dat it should be properly replicated to ISU and communicate with the respective rate categories.
• Configured various CRM products and ensured dat those products should be available in offer presentation screen.
• Understanding the design and development effort by analyzing the requirements of project.
• Estimating and obtain management support for the time, resources and budget required to perform the PPM (Project and portfolio management) tasks.
• Organize the kick-off meeting with business users.
• Defining the Strategy for the projects (PPM) identified for monthly release.
• Identify Training requirements and forward it to the Project Manager (Technical and Soft skills).
• Developing the plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Analyze requirements during the requirements analysis phase of projects.
• Act as the single point of contact between Development and Testers for iterations, testing and deployment activities.
• Review requirements traceability matrix, and ensure dat requirements has coverage.
• Help refine and determine feasibility, correctness, and completeness of end-user’s requirement.
• Provide input for the design and construction of test cases and business scenarios.
• Participate in workshops and presentations to validate the business design and business rules being implemented.
• Participate in change management activities as required.

Environment: SAP IS-Utilities, Billing and Invoicing, SAP CRM.

Confidential

ISU Billing Consultant

Responsibilities:

• Fulfilled role as Business Analyst SAP IS-Utilities Techno-Functional Architect for Confidential Project.
• Involved in Implementation SAP IS-Utilities Billing & Invoicing. (Preparation of Blueprint, Functional and Technical development and UAT)
• Strong understanding of the Billing & Invoicing with system configuration experience and Integration of IS-U with other SAP Systems.
• Defined line item discount at the product level the start month/cycle in addition to the current stop month/cycle for the discount to award.
• Configured new Rate category with Line Item Discount capability and Seasonal Energy Charges
• Creating complexity determination of development objects.
• Converting high level application and functional designs into detail Functional designs.
• Following the project plan to create quality plan, preparing status reports and creating Functional design specifications for Billing & Invoicing.
• Co-ordination of Functional issues,
• Created E2E Scenarios for testing related to Billing & Invoicing.
• Created the Master Data and Test Data required for Unit and Integration Testing
• Manage the technical resources to comply with the Statement of Work.
• Experience integrating all processes within the Customer Interaction Centre and with CRM.
• Go-Live support and handling the application management within client SLA standards.
• Developing Functional specifications and works with technical resources to complete object development, Testing and coordinate User Acceptance Testing (UAT) with Business client.

Environment: SAP IS-Utilities FI/CA, DM, Billing & Invoicing, ABAP, BASIS.

Confidential

ISU CS Consultant

Responsibilities:

• Involved in complete End-to-End Implementation in SAP IS-Utilities (Preparation of Blue print, functional & Technical spec, development and UAT).
• In the enrollment process, enhance the credit check and security deposit process to measure the customer’s enrollment risk.
• Configured Z table to store Connection ID for each unique customer call in CRM Interaction Record.
• Expertise in the IS-U data model and standard industry processes
• Strong understanding of the Billing and Invoicing with system configuration.
• Developing functional specifications and works with technical resources to complete object development, testing and Coordinate User Acceptance testing (UAT) with the Business Client.
• Configured and customized different condition types in CRM so dat it should be properly replicated to ISU and communicate with the respective rate categories.
• Configured various CRM products and ensured dat those products should be available in offer presentation screen.
• Prepared Business Blue print for Print Workbench more than 200 Business scenarios for Invoicing are designed and developed the application form and Dunning Letters (FICA), Security deposits, disconnection orders.
• Prepared function, technical specification, development and unit testing print workbench for Dunning, Security deposits, Installments plans and Disconnection order.

Environment: SAP IS-Utilities FI/CA, DM, Billing & Invoicing, ABAP.

Confidential

Team Lead (SAP- SD)

Responsibilities:

• Participated in Business Blueprint, As IS-Analysis, To-be Analysis and Gap Analysis with business teams.
• Worked in formulating the solution framework, application design, functional design, configuration documents.
• Worked on Order to Cash Process (OTC) involving sales order, Delivery, Billing documents.
• Worked in End to End SD Customization for Sales order types for consignment fill up, pick up, issue, returns of various business processes, Configured replenishment process, return process between country Hubs and Regional DC, Trade and IC (Inter Company) orders.
• Created and Configured Pricing Procedures for PO/SO process, Return process, Part reconciliation processes using condition technique.
• Configured Item categories, Copying control, document flow, Availability checks and schedule lines.
• Preparation of User Manuals and End User Training, Conducted unit testing and integration testing and created test scenarios.
• Uploaded Various Master Data by using LSMW.
• Prepared Integration test scripts and worked with Mercury tool (HP QC) to validate the result.
• Handled issues raised by end user according to their criticality level.
• Being a member of support team, responsible to customize objects as per client business requirement.
• Provide solutions to the Tickets raised by key user and end users.
• Checking for the core area of the Ticket logged in and assigning to the correct process.

Environment: SD, LE, CS, MM, FI/CO.

Confidential

Consultant (SAP-SD)

Responsibilities:

• Involved in complete End - to - End Implementation in SAP SD (Preparation of Blue print, functional & Technical specifications, development and UAT).
• Prepared design documents from the Business Requirement and identified the relevant data targets for satisfying the client requirements
• Involved in integration process with Confidential developed in MS.Net.
• Defined Basic Settings with Regional structure in SAP ISU to represent in GIS.
• Customized Master Data respect to Business Master Data and Technical Master Data in SAP ISU
• Customized Routes and stages in Route determination in SD so to integrate with Confidential .
• Involved in preparation of Functional specifications and Technical Specifications to develop BAPIs.
• Uploaded various master data using LSMW and BDC.

Confidential 

Regional Sales Manager

Responsibilities:

• Planning: Formulate and implement different strategies to achieve set targets in coordination with the management.
• Meeting the distributors and retailers to get business through promoting our products and identifying the potential areas in the market.
• Distributors’ analysis, Market analysis, Distributors monitoring & appointment.
• Credit Control: Taking adequate measures to achieve timely receipts reduce credit period and recovery of bad debts.
• Logistics: Liaising with transporters and C&F Agents to obtain cost-effective transport solutions and timely delivery of consignments.
• Identifying key accounts and developing them as consistent customers so as to contribute towards the profitability of the company.
• Relationship Management: Building and maintaining healthy business relations with Distributors.
• Sales & Marketing: Implementing competitive strategies to develop new markets expand existing share and achieve pre-set sales targets.
• Management of stocks- supplies co-ordination between company Stockiest and retailers and also looking forward the sales & services.
• Ensuring effective receivable management by maintaining stringent credit control measures.
• Maintenance of entire MIS reports for sales dat are used to generate SIS reports.