Director, SAP Operations Resume

SUMMARY:

Business Leadership & Transformation • Program & Portfolio Management • Operations ManagementStrategic Planning | Program & Portfolio Management | Project Management | Process Improvement | Contract & Managed Service Management | Business Development
Accelerate revenue and increase profitability on a global scale in start - up, turnaround and established environments
An accomplished senior level IT Executive with 17 years of IT related success and experience in business transformation and enabling technology.
Proven record in translating strategy into actionable plans and matching technology address business needs.
Influential strategist and communicator who engages with C-suite stakeholders in client organizations, forms strategic alliances, negotiates legal, commercial and technical aspects of contracts for large-scale projects and integrates necessary controls that meet IT infrastructure compliance at right costs.

PROFESSIONAL EXPERIENCE:

Confidential

Director, SAP Operations

Responsibilities:

Responsible for the strategic direction of the program, ensuring the strategy is adequate, successful, followed and continously improved
Oversee one or more programs to ensure that the quality and success of the projects are consistent, repeatable and within budget
Manage all the aspects of the business process optimization in the IT Systems: design, development and support
Expertise negotiating and managing professional and manage service agreements
Align the delivery model and sourcing with the strategy
Strong leadership competencies with the experience building, coaching and mentoring teams
Expertise in enterprise risk management and abatement
Hiring / contracting the right technical leads ensuring organizational structure yields a high performing team

Confidential

Partner Delivery / Program Manager

Responsibilities:

Responsible for growth, profitability and delivery of existing and new projects / services
Identify risk areas and proactively develop and implement mitigation plans
Translate broader business initiatives into clear team objectives and concrete goals
Build partnerships and provide thought leadership to customers, and all levels of leadership, across the enterprise
Oversee enterprise project and program portfolio while maintaining objectivity in providing meaningful analysis to drive decisions and inform on current performance
Collaborate with inter- and intra-departmental stakeholders and key partners on content and processes
Manage communication to Technology and Finance leadership on status of plans and activity
Balancing long term strategic investments with near term business goals
Oversee the vendor relationship and delivery of outsourced services
Manage the negotiation and execution of contracts with the Legal and Contracts departments
Creating and Managing Service Level Agreements (SLA) for Vendors
Support to explore expansion across new business lines

Confidential

Delivery Manager

Responsibilities:

Managing client engagement services and solutions implementations
Envisioning new and innovative approaches and predicting probable business outcomes
Providing direction and guidance to process improvements and establishing policies
Lead successful large global teams through complex program and project tasks
Assessing and managing risk and issues through project life-cycle / Risk Management
Demonstrating business acumen for effective business engagement with all Business Units - Finance, Supply Chain & Enterprise Business
Multiple engagement experience with global delivery model including offshore functional and development support
Cultivating client relationships and driving revenue acquisition