PROFESSIONAL SUMMARY:

• Certified SAP SD consultant (Order fulfillment - SCM) with 12+ years of SAP techno-functional experience in implementations of SAP modules; SD (sales and distribution) Order Management, LE Logistics execution (shipping and transportation), SM (service management) with warranty/claims and WM (warehouse management). Has basic ABAP knowledge required for functional specs. and technical developments.
• Experienced over 260 months of experience in multiple roles - Area Sales Manager, Sr. Consultant, OTC lead, Project Manager and SME. Expertise in Sales and Distribution, Service Management and Warehouse Management in domain experience besides rich IT experience with SAP.
• Experienced in various SAP deployments and support projects across other countries such as USA, Saudi Arabia, Egypt, Singapore and India understanding different business cultures of respective continents
• Experienced in SAP BPR (Business Process Reengineering), SAP system configuration Audit and SAP Optimization aspects based on industry benchmarking. CPI approach in production support.
• Worked on various RICEF objects for deployments and documentation such as business case, Solution proposal, FS etc.,
• Certified as ‘Green Belt’ in ‘Six Sigma’ for quality deliverables in projects.
• Experienced in Industry Best Practices during SAP implementations, deployments and support projects;
• Best Practices for IMC with RRB (resource related billing concepts)
• SAP CPI, BPR in SAP Support practice in Egypt, Middle East and in USA.
• Best Practices for Chemical Industry end to end process design training
• Best practices for Pharmacy industry with onsite experience
• Best practices for Consumer Products (CP)
• Special skill set with SM (Service Management) CS Module
• Strong configuration skills of CS and PM modules
• Good design experience in Notification, Service contracts, orders, maintenance schedules
• Solution database, defect categories maintenance of defect resolutions as per industry type
• Action box configuration at Notification for auto activities to Quality notification and service order creation
• Advance shipments of service parts through service orders
• Thorough understanding of Service labor activity cost calculations
• Auto purchase requisition generation based on inventory status during service order creation
• Cost estimates and actual costs reporting within Service order
• Auto billing (debit memo) creation after service order completion
• Worked on KPIs (Key Performance Indicators) of Business processes with different approaches;
• Industry value chain review by industry sector and study appropriate KPIs and formulas for intangible and tangible benefits of an ERP system.
• Business Process Optimization approach with KPIs such as Order Entry Complete to Start-Build, Start Build to Order Ready for Shipment, Order Ready for Shipment to Customer Receipt of Order, and Customer Receipt of Order to Installation Complete etc
• System Optimization in Perfect Order process and Error-free Invoices etc. which improve Cost Per Quote, Order Fulfilment & Installation Lead Times and Sales Cycle Time (Orders).
• Measuring maturity of various (system) capabilities required for business growth and comparing benchmarks of industry standards vs. organization objectives. Then take measures for improving required capabilities of existing business.
• Compare Process flow charts with ARIS tool interfaced with SAP Solution manager and blueprint of various scenarios. Study the decision steps of each process flow chart to identify improvement areas of business as well as system performance.

TECHNICAL SKILLS:

SAP: SAP 4.6, 4.7 Enterprise version, SAP ECC 5.0, ECC6, Solution Architect and Solution Consultant.

Solution Manager: HP Quality Center

Solution functional consultant, Blue print structure, Test scripts link: Design test cases, test scenarios and sequencing test scripts with interface to Solution manager

ARIS: BPM (Business Process Management), Interface with Solution Manager blueprint, business scenarios, Process flow chart design, Process flow chart detailing with sub processes, enabling business decisions with process flow charts in ARIS.

Project Planning: MS Project (for planning and tracking), PMBOK 5 (Deloitte), PMBOK 4 (Capgemini)

Six Sigma: Greenbelt in Sixsigma (special study on SAP Deliverables)

Quality Systems: Training course for Internal Quality Audit, Total Quality Management, Manufacturing Execution System software Consilium, Workstream

RDBMS: ORACLE, MS SQL Server, MS Access e-Commerce e-Commerce certified in ‘APTECH’ institution

PROFESSIONAL EXPERIENCE:

Confidential

Platform: SAP ECC 6

SAP solution Sr. consultant

Responsibilities:

• Solution design and implement solution in Order Management scenarios in SAP
• Working on Interface designs from Legacy systems to SAP.
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management, implementation,
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and FI Modules
• Integration of Finance and Financial Controlling (FI/CO)
• Responsible for Issue log and Functional Design open issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Worked on complex scenarios of ‘Billing Plans’ configuration and interfaces with legacy systems.
• Designed for Milestone and Periodic billing plans for different process scenarios or Order Management and Service contracts.
• Custom process scenarios such as CPM (Customer Provided Material), Incentive discount conditions and mapping of billing milestones with external project system legacy systems like GPMP.
• Preparing FDs (Functional Designs) for new design of Service Contracts from interfaces for Professional services, Service contracts, SSP (Software Subscription Plans)
• FD Creation and collaborating Finance in interface of Credit card processing configurations

Confidential

Platform: SAP ECC 6

Subject Matter Expert (SAP SD) and OTC Lead

Responsibilities:

• Defect resolution and system trouble shooting.
• Solution design and implement solution in Order to Cash and Logistic execution in SAP
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management, implementation,
• Conduct User training and preparation of user training documents.
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and WM Modules
• Integration of Finance and Financial Controlling (FI/CO)
• Planning for Implementation of OTC activities for future roll outs
• Responsible for Issue log and fixing the production issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Worked on Sales orders and Delivery order updates with 855, 856 IDOCs.
• Involved in changing and customizing IDOC segments and data population based on each requirement. Solved issues by modifying the outbound 856 (ASN) with required data to custom Z segments.
• Worked on HUs and different packaging instructions in preparing various packaging structures with different HUs such as Pallets, Trays, etc.
• Worked on various background jobs set for deliveries, PGIs etc for each order type.
• Worked on 810 IDOCs to end customers and also 810 IDOCs of intercompany transactions product divisions as per custom requirements.
• Changed the output layouts of various documents by end customer needs such as order acknowledgement form, packing list form, commercial invoice, and regular invoices.

Confidential

Platform: SAP ECC 6

SAP OTC (SD) Lead

Responsibilities:

• Go-live SAP production support.
• Defect resolution and system trouble shooting.
• Solution design and implement solution in Order to Cash and Logistic execution in SAP
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management, implementation,
• Go-live, hyper care support Participating in workshop for Requirement gathering, understanding as is business process and to be Process.
• Conduct User training and preparation of user training documents.
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and WM Modules
• Integration of Finance and Financial Controlling (FI/CO)
• Planning for Implementation of OTC activities for future roll outs
• Responsible for Issue log and fixing the production issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Experienced in configuring Scheduling Agreements (SAs), LZ, LZM and special delivery orders TAM and provided solutions related to schedules update with Dates, Weeks and or Months date category sent from end Automobile customers.
• Worked on SAs and Delivery order updates with 830, 862 IDOCs from customers such as Honda, Nissan, Woks wagon, Chrysler, etc, end customers.
• Involved in designing and customizing IDOC segments and data population based on each requirement. Solved issues by modifying the outbound 856 (ASN) with required data to custom Z segments.
• Designed, modified auto industry specific, labels with bar coding, QR code and worked in IDOCs interface of labels with Bartender system
• Worked on HUs and different packaging instructions in preparing various packaging structures with different HUs such as Pallets, Trays, etc.
• Experienced in working with RF gun related SAP transactions for assigning Delivery documents to specific Hus.
• Developed custom tables for naming conventions of HU number ranges with user exits and z tables.
• Worked on various background jobs set for deliveries, PGIs etc for each order type or
• Worked on 810 IDOCs to end customers and also 810 IDOCs of intercompany transactions product divisions as per custom requirements.
• Designed the layouts of various documents by end customer needs such as order acknowledgement form, packing list form, commercial invoice, and regular invoices.
• Involved in special reports related to automobile supplying forecast (days-weeks-months).
• Worked with BI team in developing ‘Order achievement report’, ‘billing analysis report’ etc.

Confidential

Platform: SAP ECC 6

Responsibilities:

• Worked on Deployment project during Go-live preparation.
• After Go-live support and defect resolutions.
• Monitoring deliverables and Cutover activities
• Responsible for Issue log and fixing the pre-production and production issues.
• MDM handling and team management.
• Study of present implemented design of OTC (Order to Cash) scenarios of and map with CPG industry best practices and SAP ECC processes for BPR analysis.
• Study the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with Standard Order through billing with other variants of business cases.
• Review pricing procedure configurations: RICEFW pricing routines with various business requirements for different order processing scenarios, including rebates.
• Participate in building T-Map for 3 year implementation plan with other technical upgrades required for the client.
• Participation in ‘Training core team’ and preparing the training materials.
• Conduct interviews with outgoing implementation team to understand the status of configuration, reports and business analytics based on industry standards.

Confidential

Platform: SAP ECC 6

Responsibilities:

• Worked on Strategic project (Optimization) and part of further implementation.
• Preparation of ‘Project Dashboard’ and monitoring deployment schedule and deliverables.
• Responsible for ‘Capabilities maturity Strategy’ discussions with client and BPR.
• Study of present implemented design of OTC (Order to Cash) scenarios of and map with CPG industry best practices and SAP ECC processes for BPR analysis.
• Study the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with Standard Order through billing with other variants of business cases.
• Review pricing procedure configurations: RICEFW pricing routines with various business requirements for different order processing scenarios, including rebates.
• Participate in building T-Map for 3 year implementation plan with other technical upgrades required for the client.
• Participation in ‘Training core team’ and preparing the training materials.
• Conduct interviews with outgoing implementation team to understand the status of configuration, reports and business analytics based on industry standards.

Confidential

Platform: SAP ECC 6

Responsibilities:

• Lead OTC module with ‘Offshore’ team of 3 members
• Preparation of ‘Project Dashboard’ and monitoring deliverables and approvals
• Leading Solution manager design, configuration for ‘Blueprint’ and configuration of ECC.
• Involved in integration of Solution manager, HPQC integration, integration test design
• Leading Solution manager - ARIS integration for BPM (Business Process Management) application
• Responsible for ‘Testing Strategy’ discussions with client and getting sign off.
• Study of as-is processes of OTC (Order to Cash) scenarios of Deluxe and map with SAP ECC processes for further configurations in ECC.
• Designed the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with billing plans, Prospect, Quotation Standard Order through billing with other variants of business cases.
• Pricing procedure configurations: Enhanced pricing routines with various client business requirements for different order processing scenarios, including rebates.
• Reviewing BPPs created by offshore team, Unit testing and Integration testing of end to end processes
• Participation in ‘Training the trainers of core team’ and preparing the training materials

Confidential

Platform: SAP ECC 6

Responsibilities:

• Functional process study of OTC, WM (Warehouse and Inventory Management) modules
• Designed the BPPs (Business Process Procedures) in QTC and OTC with different retail scenarios such as Cash Order to Cash, Order to Cash with Multi-Plant Shipments, Quotation through Std Order to Cash with Freight and other variants of business cases.
• Pricing procedure configurations: Enhanced pricing routines with various client business requirements for different order processing scenarios, including rebates.
• Worked on Return Order Processing with batch and Warehouse management and Issue of Credit Note to customers.
• Experienced in WM (Warehouse Management) module and integration scenarios of WM-OTC, WM-Production and WM-Inventory Management aspects.
• Worked on Make to Stock, Make to (Customer) Order, Physical Inventory with WM
• Involved in BPPs creation, Unit testing and Integration testing of end to end processes
• Participated in ‘Training the trainers of power users’ and preparing the training materials

Confidential

Platform: SAP ECC 6

Responsibilities:

• Worked on BPR (Business Process Reengineering) project on SAP and People soft systems for transformation to SAP ECC
• Various sales order fulfillment processes such as HW, SW, HW maintenance and SW maintenance are reviewed and redesigned for Medical equipments in SAP ECC
• Worked with ‘Revenue recognition’ integration scenarios with sales orders
• End to end process in RRB (resource related billing) with PS is designed with simple solution as per SAP best practices with Revenue recognition integration of project systems.
• Return order processing with own products as well as 3rd party supplies are designed and provided standard solution for return material handling (with reduced price)
• Designed Government specific Contract processing and billing scenarios and developed the special Layout for Invoice output as per Federal regulations
• Worked with interfaces of ECC & CRM and ECC & ‘web store’ scenarios
• Executed various demonstrations and testing with client business users with online system with integrated environment with other modules such as FI, CO, AR and PS

Confidential

Platform: SAP ECC 6

Responsibilities:

• Completed one end to end SAP implementation in Railways Revenue management
• Deployment of Railways business scenarios customizing on SAP Contract to cash (C2C): Designed the business processes in SAP with standard billing processes, contract with ‘periodic billing plan’, ‘milestone billing plan’.
• In Resource related billing (RRB) designed special scenarios with integration of project systems, materials management and account payables modules.
• Pricing procedure configurations: customized pricing routines as per business requirements for different order processing scenarios, standard and RRB billing.
• Billing: Configured standard Billing, worked on Installment Billing, Billing plans with gift card scenarios.
• Special development are designed as SAP has limited in ‘Railways’ industry solutions in their ERP package
• Participated in testing strategies for end-to-end integration scenarios with business processes such as ‘Contract to Cash’, ‘Plan to Report’ and ‘Acquire to Retire’ teams
• Developed good strategies during testing that are based on certain developments between different modules

Confidential

Platform: SAP ECC 5

Responsibilities:

• Review of design of ‘Professional Services’ related to IT and BPO industry.
• Worked on ‘As-Is study’ of present US processes and compare with UK instance.
• Prepare Visio flow-charts
• Prepare To-be Processes similar to UK Instance
• Prepare Visio flow-charts
• Configured required settings for Professional services BPPs
• Baseline configuration and Unit testing
• Realization phase with Integration Tests
• Train the Testing team for testing the configuration and get Business UAT
• Support for Go Live on 1st Jan 2008 and document in Solution Manager