SAP CRM Functional Consultant Resume

TECHNICAL SKILLS

CRM WEB CLIENT UI DESIGN AND CONFIGURATION: Business Roles, Navigation Bar Profile, Role Configuration Profile,Function Profile, Transaction Launcher.

BASE CUSTOMIZATION: Transaction Processing, Copy controls, Partner Processing, Actions, Text determination procedure, Date profile, Status profile, Subject profile, Copy Control, Item Category, Item Category Datermination,CRM Billing, Case Management.

SAP CRM GRANTOR MANAGEMENT: Grantor program, application, agreement, issue resolution, change request.

SAP CRM SALES & SERVICES: Service and Sales transaction processing along with profiles, copy controls, Service order management, complaints management, categorisation schemas.

MASTER DATA CONFIGURATION: Organisational Management, Business Partners, Products

BASIC KNOWLEDGE OF ABAP: Report, Function Module, BADI, BAPI.

PROFESSIONAL EXPERIENCE

Confidential

SAP CRM Functional Consultant

Responsibilities:

Worked as an associate with Tata Consultancy Services with a total work experience of 5+ years.
Main area of expertise is ERP (SAP - CRM). Have worked on end to end SAP implementation, support and rollout projects.
Industry experience covers, working with telecom client (BSNL) for a SAP CRM implementation to their service process. Working with UK Government client (Big Lottery) for a SAP CRM setup based application.

PROFESSIONAL EXPERIENCE

SAP CRM Functional Consultant

Confidential

Responsibilities:

Understanding of blueprints and mapping the requirements in configurable objects.
Telephonic conversations with the client to discuss about the requirements.
Configuration of transaction types for example, Grantor Application, Grantor Agreement, Grantor Change Request, Grantor Claim, Activity, Task, Service Request etc.
Configuration of item categories, usage and determination
Configuration of partner functions and partner determination procedure.
Configuration of text objects and text determination procedure.
Configuration of status profile and subject profile.
Configuration of date types, duration and date profile.
Configuration of actions and action profile.
Worked on case management.
Worked on billing plans. Configuration of business roles and navigation bar profile, function profile (Key functions like inbox, Email etc), Role configuration key (View and User interface related tailoring).
Involved in Web-UI clean-up.
Worked on ERMS(E-Mail Response Management Response) related functional configuration.
Configured the products to meet the business requirements.
Preparation of configuration documentsWorked on BRFplus
Preparation of Functional Specification Documents from business and technical blueprints as a part of Realization Phase.
Preparation of Unit Test cases as a part of Testing Activities.
Preparation of test script and test scenarios for component integration testing.
Involved in roles and authorization testing.
SAP CRM Support for BSNL CDR Project - (Government of India)

Confidential

SAP CRM Functional Consultant

Responsibilities:

Identifying application bug, analyzing the problem and providing comprehensive solutions.
Preparing the technical requirements, testing and Implementation of the fix.
Properly analyzing the issues, coordinating with Client and CRM technical team about possible solution and its implementation.
Analyzing the tickets raised by Client and coordinating with various teams to the resolution of the docket in minimum possible time.
Analyzing Order failures and coordinating with teams in finding the root cause and possible solution in preventing possible failures.
Coordinating with technical team as well as external teams in getting the problems resolved.
Preparation of documents for issues faced and solution to fix the issue.
Identified and documented business processes.
Stayed for two months on client side ( DC Pune) to handle the Go-Live issues.
Gave trainings to the client.

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