Summary

• Extensive IT experience with expertise in Requirement Analysis, Design, Development, Testing and Implementing CRM applications.
• Around 4 years of hands on experience in Salesforce CRM and 6 years of experience in Siebel CRM.
• Extensive expertise on SFDC implementations using Sales Cloud and Service Cloud.
• Expertise in solving Business, technology and strategy challenges for system integration projects.
• Experience in administration, configuration and Deployment of Salesforce CRM applications.
• Sound knowledge on Apex Language leveraging Force.com Platform.
• Knowledge and experience on Sales cloud implementation leveraging sales process.
• Expertise in building Visualforce Pages/Controllers, Triggers, Custom Reports and dashboards.
• Implemented security and sharing rules at object, field and record level.
• Proficient in Data Migration from Traditional Applications and Legacy Systems.
• Expertise in Custom Integration of Outbound Messages, Time Based Workflows and Approval process.
• Experience in integrating SFDC using SOAP API and implemented Lightning Process Builder.
• Extensive experience in all phases of Software Development Life Cycle SDLC and quality management process.
• Proficient in analyzing and translating business requirements into Functional and technical design documents.
• Implemented SDLC for application development based on Agile and Waterfall methodologies.
• A strategic thinker with demonstrated abilities to perform independently.
• Excellent communication and Interpersonal Skills.
• Interacted with different customers across geographies.

Skills

• CRM : Salesforce, Siebel 7.x and 8.1
• Salesforce Technologies : Apex Language, Triggers, Visual Force, Data Loader, Batch Apex
• Web Services : SOAP and REST API
• Web Technologies : VB.NET, JSP, JavaScript, VBScript, HTML, DHTML,XML
• Databases : MS Access, Oracle 9i, SQL Server 2005/2008
• Java Technologies : JDK1.2, AWT, JDBC, Java Beans, RMI, Servlets, EJB

Confidential

• Involved in Design, Analysis, Development and Deployment of salesforce.com application.
• Involved in the Analysis and Estimation of Rollout, Service and Integration functionalities.
• Customized Record Types, Page layouts for Orders, Contacts, and Accounts depending upon user roles and groups.
• Designed the Data model and created custom Objects and its relationships.
• Implemented the changes in Roll Out for Poland and South Africa using sharing rules.
• Implemented assignment rules for Rollout for Lead and Update Request Object.
• Deployed code to Sandbox and Production using ANT migration Tool and Change Sets.
• Developed Triggers to populate fields in Account and Contact when an Update Request is approved.
• Designed Reports and Dashboards for KPI Sales.
• Migrated Error Codes and Troubleshooting Guides to Sales force using Data Loader.
• Interacted with business to finalize the design and process flow for Data Integration.
• Designed and developed the outbound messages for Accounts and Orders to be sent to SAP.
• Created Partner WSDL to process the inbound request for Account and Orders from SAP.
• Designed new interfaces in integration for Product and pricing request.
• Created Triggers to auto populate the billing address from account when an order is created.
• Developed Custom Lookup to search records to display Allegation codes and solution codes using ActionFunction and Javascript.
• Performed cleanup of data through Data Loader for Production Go Live.
• Validated the Deployment process through tools such as Copado and AutoRabit.
• Implemented Test classes to ensure code coverage was done for each class.
• Provided Hyper Care support and resolved issues during Hyper care.
• Implemented Territory Management for Rollout countries.
• Developed Process builder and flows to update the Order status from SAP.
• Implemented security through sharing rules and OWD changes.
• Implemented new features and customized the Service cloud console application.
• Resolved critical issues in SIT and interacted with GIL and SAP for resolving the same.

Confidential

• Interacted with Business during Design and development of salesforce.com applications.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Designing the Data model and created the Objects and its relationships.
• Salesforce.com Sales Cloud, Force.com Sites, Site.com, AppExchange, SVN Subversion, Eclipse.
• Created multiple record types based on the category of customers.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities.
• Integrated with legacy system using Cast Iron tool to maintain Synchronization.
• Developing Visualforce Pages to capture Order details and associate Products to the Orders.
• Involved in Creating Custom Reports and Dashboards as per business requirements.
• Worked on various salesforce.com standard objects like Leads, Accounts, Contacts, Opportunities, Products and Opportunity Line Items.
• Created custom Reports based on region using bucket field.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Involved in data migration from legacy systems to Salesforce.com Objects and fields.
• Performed Code Migration from Sandbox to Production Using Change sets.
• Implemented Test classes to ensure code coverage are done for each class.
• Reviewed the development work done by peers as per the business requirements.

Confidential

• Prepared and reviewed the Technical Design documents as per Business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and customized visual force pages using standard, custom and controller extensions.
• Developed Apex triggers, asynchronous classes, and test methods to achieve user's desired functionality.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Implemented SOAP API for integrating web services with external application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and Rollup summary fields on the custom objects
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment using Change sets.
• Created Roles Hierarchy, Profiles and Security setup within the organization.
• Developed Permission sets based on business needs.
• Implemented pagination to display records in a Visual force page as per business needs to improve system performance.
• Scheduled Batch apex to update the Account status to Past current after 90 days through Scheduler Apex.
• Developed SOAP API to send SMS when a MIN is created for a customer using custom controller.
• Responsible for driving the SME Review, TAC review, PMR and Compliance review.
• Created the Work Flow Rules in the Approval Process.
• Created the Dashboards, custom reports based on bucket field.
• Build the Role Hierarchy System in Salesforce.com and created Profile setup accordingly.
• Developed custom Workflows, approval process and Assignment Rules for case escalation.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions.
• Created different Record Types, Page Layouts and Formula fields.
• Involved in UAT support and resolved UAT issues on demand basis.
• Planned and Managed the Deployment Plan for Production support Team.
• Provided extensive support and Technical guidance in resolving critical issues in Production.
• Interacted with the Client for Business change Request and clarifications.
• Proactively managed systems development, implementation and risks via the use of SDLC.

Confidential

• Creation of Custom Objects, Fields and their relationships.
• Prepared technical design document for the business requirements.
• Created Users, Roles and Profiles in the organization.
• Created Record types for each case of Accounts.
• Customized the Page Layouts as per the business needs.
• Created links, custom buttons and page layouts for business requirements.
• Created the pick lists, dependent pick lists based on the business requirements.
• Created custom reports and dashboards.
• Defined lookup, master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created workflow rules, Approval process to implement the business process.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts.
• Created and used Email templates in HTML and Visual force.

Confidential

• Designed and developed new interfaces based on business requirements.
• Created EBC based on an external view to display the Throttling history data.
• Developed and deployed email templates to send email based on new order status.
• Supported and resolved the UAT issues for various release.
• Customized the home page and validated the user password based on personalization.
• Designed the XML structure for new Interfaces and interacted with the middleware team.
• Created RCR and developed the Workflow for Account Lock functionality.
• Designed the Workflow Policy columns for a new workflow policy condition.
• Developed a Generic Workflow to send email for various types through LOV.
• Provided RCA for severity issues identified during deployment.
• Provided extensive support and Technical guidance in resolving critical production issues.
• Reviewed the Technical Design documents as per Configuration guidelines.
• Enhanced the performance by analyzing the spools in every tuning release.
• Interacted with the Client for Business change Request and clarifications.
• Managed deployment of parallel Releases based on Agile methodology.
• Proactively managed systems development, implementation and risks via the use of SDLC.

Confidential

• Involved in the Effort Estimation and analyzing the requirements during the Proposal.
• Involved in the design phase and had a detailed study of the process.
• Involved in the Technical Design for the Agreement Module and identified the design gaps.
• Developed the Non New order process for the proposed Order to Cash application.